2019-2020 Keystone Fifth-Wheel Trailers SAFETY ADVISORY #20-381 TV Antenna

July 7, 2020 NHTSA CAMPAIGN NUMBER: 20V398000

Antenna Wing May Separate From Mounting Base

If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V398

Manufacturer KeystoneeBay logo RV Company

Components EQUIPMENT

Potential Number of Units Affected 8,313

 

Summary

KeystoneeBay logo RV Company (KeystoneeBay logo) is recalling certain 2019-2020 KeystoneeBay logo Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.

 

Remedy

KeystoneeBay logo will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact KeystoneeBay logo customer service at 1-866-425-4369. KeystoneeBay logo’s number for this recall is 20-381.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Keystone RV Company

3/1/21

SAFETY ADVISORY # 20-381

Carbon, Cougar, Fuzion, Impact, and Raptor Fifth Wheel TV Antenna

KeystoneeBay logo is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided some Furrion over the air (OTA) antenna wings are separating from the mounting base on certain fifth wheel models. If the antenna wing completely separates from the mounting base while the recreational vehicle is in transit, it could become a road hazard, potentially increasing the risk of a crash or injury.

Year Model Serial Number Range
2019Carbon 337, 347, 357, 364, 387, 403, 417KR805259 – KR805460
2020Carbon 337, 347, 348, 357, 358, 387, 403, 417LR805000 – LR805238
2019Cougar 23MLS, 24RDS, 25RES, 25RESWE, 27SGS, 29MBS,

29RDB, 29RDBWE, 29RES, 29RES, 29RKS, 302RLS, 307RES,

30RLS, 315RLS, 32BHS, 32DBH, 338RLK, 353SRX, 361RLW,

362RKS, 364BHL, 366RDS, 367FLS, 368MBI, 369BHS

K2506330 – K2512038

KR505856 – KR506005

KV506889 – KV512014

KC507270 – KC511158

2020Cougar 23MLS, 24RDS, 25RES, 27SGS, 29MBS, 29RDB,

29RES, 29RKS, 302RLS, 307RES, 30RLS, 315RLS, 32BHS,

32DBH, 338RLK, 353SRX, 361RLW, 362RKS, 364BHL,

366RDS, 367FLS, 368MBI, 369BHS

L2500079 – L2504223 LV500202 – LV504445
2019Fuzion 357, 369, 373, 410, 419, 424, 427, 429KF810496 – KF811019
2020Fuzion 357, 369, 373, 410, 419, 424, 427, 429, 430LF810000 – LF810635
2019Impact 311, 343, 351, 359, 367, 3219KF815294 – KF815518
2020Impact 311, 343, 359, 367, 415LF815005 – LF815325
2019Raptor 351, 354, 356, 415, 423, 427, 421CK, 424TS, 425TS, 426TS, 428SPKR800347 – KR800788
2020Raptor 351, 354, 356, 413, 415, 421CK, 423, 424TS, 425TS, 426TS, 427, 428SP, 429LR800000 – LR800531

 

Parts Required: 

From Indiana Warehouse:  1 – KRV # 612341 – Antenna – TV – Air 360 – UHF/VHF – Black (This part may be ordered in bulk by multiples of 10 without a VIN)

1 – KRV # 668344 – Radio – Antenna – Dipole Copper Antenna Part – F-Type – 155 cm – 75 ohm – For Service Advisory 20-381 (This part may be ordered in bulk by multiples of 10 without a VIN)

OR
From Oregon Warehouse:1 – KRV # 612341 – Antenna – TV – Air 360 – UHF/VHF – Black (This part may be ordered in bulk by multiples of 10 without a VIN)

1 – KRV # 558355 – Radio – Antenna Cord – For DV3200 Stereo – Male To Female Connector (This part may be ordered in bulk by multiples of 10 without a VIN)

Local Parts:12 – Pan Head screws #8 – 1” – Butyl Tape ¾” x 1/8” thick

Alpha Superflex TPO Lap Sealant – Matching Roof Color

Tools Required:– Screw gun – Caulk Gun -Screw bit for mounting screws

 

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left KeystoneeBay logo.

 

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

 

The remedy is to remove the 4G Wi-Fi base out of the Furrion antenna base and mount it to the roof, install the purple coax to the FM antenna, and connect the black coax to the Winegard 360 antenna. Mount the Winegard 360 antenna over the Furrion 4G Wi-Fi base and FM antenna, then properly seal the antenna.

 

REPAIR INSTRUCTIONS

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

base for the Furrion antenna and remove the exterior 7 screws to detach it from the roof. Remove the 4 screws out of the bottom of the base and pull the mount for the 4G antennas out of the base, Figures 1 and 1a. Discard the unused portion of the mounting base. Step 3 mount to the roof using

 

Step 5

Prep the Winegard 360 by applying butyl tape to the bottom mounting flange of the antenna. Attach the black coax to the Winegard 360 and mount the antenna over the Furrion 4G Wi-Fi antenna using 6 – #8 x 1” screws (locally purchased/shop supplies). Seal the antenna mounting flange to the roof using the proper color of Alpha Superflex lap sealant. See Figure 3.

 

Step 6

Proceed to warranty reimbursement.

 

WARRANTY REIMBURSEMENT

Submit a claim on Key Express using Flat Rate Code # 7138142A

In the Complaint section note: Safety Advisory # 20-381

In the Cause section note: Safety Advisory # 20-381

In the Correction section note: Removed existing Furrion antenna, replaced with Winegard antenna per instructions.

The amount of time authorized for this repair is .7 hour.

 

PARTS DISPOSITION

No part return required. Properly dispose old antenna.

If you have questions, please contact Customer Service:

Toy Haulers: (866) 273-1452

Premium: (866) 273-1454

 


10/1/2019 – 1/29/2020 – Through normal warranty data processing it was discovered that an issue existed where Furrion OTA antenna wings were missing. A third party engineering facility was hired to pull test the antennas. Phase 1 of pull testing determined that the failure mode is inconclusive. Phase 1 testing was reviewed and a conclusion was made that a second phase of testing was required consisting of temperature swings and pull testing.

1/29/2020 to 4/7/2020 – Phase 2 of testing was planned over several weeks of meetings and more testing was pursued. Phase 2 of testing to include temperature cycling and pull tests. Tests were again inconclusive. After further meetings a third and final phase of testing was planned.

3/18/2020 to 5/4/2020 – Operations at KeystoneeBay logo, and at KeystoneeBay logo’s dealers were impacted by COVIDrelated stay-at-home orders. On 3/23/2020, Indiana issued a “stay-at-home” order, and during this time, KeystoneeBay logo closed most of its operations, and KeystoneeBay logo dealers around the country shut down or had minimal operations in accordance with applicable stay-at-home orders. During the week of 3/23/2020, KeystoneeBay logo began closing most of its operations to observe social distancing guidance.  Skeleton crew retained to maintain minimal operations.

4/7/2020 to 6/18/2020 – Phase 3 of testing is ongoing.  To date Third Part testing is inconclusive to a specific antenna failure and has not concluded an improper installation as a cause. After review of warranty claim data it is possible that the combinations/applications of certain fifth wheels relative to height, antenna placement, roof angles, along with different tow vehicles may be creating some additional turbulence/stressors leading to an increased failure rate that we don’t see with the same antenna in other uses.  Warranty data concludes an unacceptable rate of failure on specific models of recreational vehicles and the Safety Committee unanimously decided to proceed to recall those specific models.  Investigation into Scope and Range of affected models to be determined.

6/30/2020 – Scope and Range determined

 



10 Affected Products

Vehicles

MAKEMODELYEAR
KEYSTONEeBay logoCARBON2019-2020
KEYSTONEeBay logoCOUGAR2019-2020
KEYSTONEeBay logoFUZION2019-2020
KEYSTONEeBay logoIMPACT2019-2020
KEYSTONEeBay logoRAPTOR2019-2020

 


18 Associated Documents

Miscellaneous Document – Chronology

RMISC-20V398-4798.pdf 25.178KB

 


Defect Notice 573 Report

RCLRPT-20V398-9714.PDF 217.883KB

 


Defect Notice 573 Report

RCLRPT-20V398-4039.PDF 217.883KB

 


Recall Acknowledgement

RCAK-20V398-8314.pdf 244.836KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V398-6325.pdf 101.075KB

 


Remedy Instructions and TSB

RCRIT-20V398-2941.pdf 324.427KB

 


Recall Quarterly Report #3, 2021-1

RCLQRT-20V398-5049.PDF 211.339KB


Remedy Instructions and TSB

RCRIT-20V398-4835.pdf 327.747KB

 


Recall 573 Report – Amendment 1

RCLRPT-20V398-9283.PDF 217.885KB

 


Remedy Instructions and TSB

RCRIT-20V398-6699.pdf 324.6KB

 


Remedy Instructions and TSB

RCRIT-20V398-4303.pdf 324.417KB

 


Recall Quarterly Report #2, 2020-4

RCLQRT-20V398-0712.PDF 211.254KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V398-0667.pdf 131.012KB

 


Miscellaneous Document-20-381 Carbon_Cougar_Fuzion_Impact_and Raptor Fifth Wheel TV Antenna-Web

RMISC-20V398-5955.pdf 58.404KB

 


Recall Quarterly Report #1, 2020-3

RCLQRT-20V398-9266.PDF 211.143KB

 


Manufacturer Notices(to Dealers,etc)-20-381 Constant Contact _ Emails _ Details

RCMN-20V398-5992.pdf 145.759KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V398-1993.pdf 44.269KB

 


Recall Quarterly Report #4, 2021-2

RCLQRT-20V398-9639.PDF 211.454KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V398&docType=RCL

 


 

Bestseller No. 1
Outdoor RV TV Antenna for Camper, 360° Omni-Directional 4K HD Digital Smart TV RV Antenna Roof Mount with Booster for Local Channels, Long Range VHF/UHF for Campervan Trailer Truck Boat, 16.4FT Cable
  • 𝗙𝗥𝗘𝗘 𝟰𝗞 𝗛𝗗𝗧𝗩 𝗖𝗛𝗔𝗡𝗡𝗘𝗟𝗦: No more monthly bills with HIDB rv tv antenna for campereBay logo for local channels. With the outdoor rv antenna roof mount, you can access available local channels in crystal HD pictures. Depending on your specific location & distance from broadcast towers, receive available local broadcasts from major networks which may include ABC, CBS, NBC, PBS, Fox and more.
  • 𝟯𝟲𝟬° 𝗥𝗘𝗖𝗘𝗣𝗧𝗜𝗢𝗡 & 𝗘𝗔𝗦𝗬 𝗦𝗘𝗧𝗨𝗣: Get your 360° Omni outdoor rv antenna up and running in minutes! The included sturdy base with four screws allows for quick, secure mounting on your RV roof. Built with weather-resistant and UV-stabilized housing, this reliable outdoor RV antenna is designed to withstand the elements, making it a ideal choice for outdoor use.
  • 𝗔𝗡𝗧𝗜-𝗜𝗡𝗧𝗘𝗥𝗙𝗘𝗥𝗘𝗡𝗖𝗘 𝗧𝗘𝗖𝗛: Our high-gain amplifier detects more broadcasts while reducing noise. By preventing signal overloading, it ensures a ideal, stable TV signal and superior picture integrity, making it the ideal RV antenna replacement for consistent entertainment.
  • 𝗘𝗡𝗝𝗢𝗬 𝗖𝗟𝗘𝗔𝗥 𝟰𝗞 𝗛𝗗 𝗖𝗛𝗔𝗡𝗡𝗘𝗟𝗦: Get a major boost in signal strength and picture clarity. Our TV antenna for RV travel trailers combines a smart IC chip and an advanced amplifier with a built-in filter that blocks cellular and FM interference. The result is a crystal-clear, powerful signal for most major HD & 4K formats—with no separate power source required.
  • 𝗤𝗨𝗔𝗟𝗜𝗧𝗬 𝗔𝗦𝗦𝗨𝗥𝗔𝗡𝗖𝗘 & 𝗦𝗨𝗣𝗣𝗢𝗥𝗧: Our mission is to provide electronic devices that make your life easier. Please contact us at any time if you have any problem. We'll show you how to adjust and install it. You are always welcome to contact us by E-mail or other ways and we will provide you 7*24H after-sales services
Bestseller No. 2
HIDB TV Antenna for Smart TV Indoor, Digital Indoor TV Antenna for Local Channels with Strong Magnetic Base, Easy Installation, Long Range Reception, 4K HD 1080P, 10ft Cables
  • 𝗡𝗲𝘃𝗲𝗿 𝗣𝗮𝘆 𝗠𝗼𝗻𝘁𝗵𝗹𝘆 𝗕𝗶𝗹𝗹: Watching local channels with this HD digital tv antenna for smart tv indoor 4K, you can watch crystal HDTV channels without cable service and enjoy local tv channels.
  • 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆: This digital indoor tv antenna for local channels is made of eco-friendly flame-retardant dual PC soft material (not ordinary PVC), providing moisture resistance and lightning protection for indoor use.
  • 𝗢𝗺𝗶𝗻𝗶-𝗱𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗥𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻 & 𝗠𝗮𝗴𝗻𝗲𝘁𝗶𝗰 𝗕𝗮𝘀𝗲: The indoor HDTV antenna brings omini-directional Reception; Whether hd digital tv antenna indoor is installed on the TV stand or on the table, you can receive the crystal clear picture
  • 𝗖𝗼𝗺𝗽𝗮𝗰𝘁 𝗮𝗻𝗱 𝘀𝗺𝗮𝗹𝗹 𝗗𝗲𝘀𝗶𝗴𝗻: The indoor antenna for tv without cable features a compact and slim design, making it easy to hide without taking up space. The lightweight build allows you to move it conveniently and adapt to different living environments effortlessly.
  • 𝗡𝗼𝘁𝗲 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 : Read the manual first, set up your TV properly, and scan for channels. 𝐅𝐨𝐫 𝐨𝐩𝐭𝐢𝐦𝐚𝐥 𝐫𝐞𝐜𝐞𝐩𝐭𝐢𝐨𝐧, 𝐭𝐞𝐬𝐭 𝐛𝐨𝐭𝐡 𝐯𝐞𝐫𝐭𝐢𝐜𝐚𝐥 𝐚𝐧𝐝 𝐡𝐨𝐫𝐢𝐳𝐨𝐧𝐭𝐚𝐥 𝐩𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭. Mount the antenna high, near a window facing local broadcast towers (Check "dtv gov maps" for available channels), to avoid obstacles and interference. Actual Reception depends on location, terrain, and weather, always re-scan for channels after moving the antenna. If you have any issues, please contact us. We will provide professional service and a satisfactory solution for you.
Bestseller No. 3
Outdoor RV TV Antenna for Camper, Digital 4K HDTV RV Antenna Roof Mount with Booster for Local Channels, 360° Omni-Directional, Long Range, 16.4FT Cable, for Smart TV, Trailer, Truck, Caravan
  • 𝗙𝗿𝗲𝗲 𝗛𝗗𝗧𝗩 𝗖𝗵𝗮𝗻𝗻𝗲𝗹𝘀: This digital HDTV RV antenna saves you costly cable bills and delivers free local full HD channels, including ABC, CBS, NBC, PBS, Fox and more. With an amplified signal, the outdoor RV TV antenna lets you enjoy news, sports, sitcoms and kids’ programs on your RV.
  • 𝟯𝟲𝟬° 𝗥𝗘𝗖𝗘𝗣𝗧𝗜𝗢𝗡 & 𝗘𝗮𝘀𝘆 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻: Get your 360° Omni outdoor rv antenna up and running in minutes! The included sturdy base with 4 screws allows for quick, secure mounting on your RV roof. Built with weather-resistant and UV-stabilized housing, this reliable RV Antenna for CampereBay logo is designed to withstand the elements, making it a ideal choice for outdoor use.
  • 𝗚𝗼𝗼𝗱 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗙𝗼𝗿 𝗠𝗼𝗯𝗶𝗹𝗲 𝗨𝘀𝗲: This 360° omnidirectional RV TV Antenna for CampereBay logo is built for mobile use. It delivers crystal-clear picture and sound even as your vehicle moves, and works indoors & outdoors—ideal for RVs, trucks, boats and caravans.
  • 𝗠𝗶𝗻𝗶𝗺𝗮𝗹 𝗜𝗻𝘁𝗲𝗿𝗳𝗲𝗿𝗲𝗻𝗰𝗲: Our high-gain amplifier detects more broadcasts while reducing noise. By preventing signal overloading, it ensures a ideal, stable TV signal and superior picture integrity, making it the ideal RV antenna replacement for consistent entertainment.
  • 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗮𝗹 𝗖𝗼𝗺𝗽𝗮𝘁𝗶𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗧𝗶𝗽𝘀 : Works with all major TVs via standard 75-ohm coaxial "Antenna In" or "RF In" port (𝘄𝗶𝘁𝗵 𝗕𝘂𝗶𝗹𝘁-𝗶𝗻 𝗧𝘂𝗻𝗲𝗿). WARM TIPS: Before Buying, 𝗩𝗶𝘀𝗶𝘁 "𝗱𝘁𝘃.𝗴𝗼𝘃/𝗺𝗮𝗽𝘀" to check available local channels in your area. For optimal results, place it in higher positions to bypass obstacles. Since reception varies by location, terrain and weather, always re-scan for channels after moving the antenna to ensure the optimal signal. Note: Signal may be limited in enclosed or heavily blocked areas.
Bestseller No. 4
Winegard RZ-6000 Rayzar z1 RV TV Antenna (HD, Digital, 4K Ready, ATSC 3.0 Ready) - White
  • Amplified RV HDTV antenna with dome styling
  • Enhanced reception of VHF/UHF over-the-air channels
  • Low-profile design reduces wind drag while traveling
  • Simple roof-mount installation for RVs and camperseBay logo
  • Enjoy free local TV channels in HD wherever you go
Bestseller No. 5
Winegard A3-2000 Air 360 Omnidirectional Over The Air Antenna - White
  • Package Dimensions: 47.752 H x 23.876 L x 46.736 W (centimetres)
  • Package Weight: 2.517 kilograms
  • Country of Origin : United States
  • Fit type: Universal Fit

Last update on 2026-06-20 / Affiliate links / Images from Amazon Product Advertising API


 

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...