July 24, 2020 NHTSA CAMPAIGN NUMBER: 20V428000
Generator Transfer Switch may be Improperly Wired
A generator that is able to energize the shore power connection may increase the risk of injury.
NHTSA Campaign Number: 20V428
Manufacturer Keystone
RV Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 594
Summary
Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch “Line” wiring (shore cord) and “Load” wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection.
Remedy
Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-382. Note: If there is no power inside the unit while the generator is running, owners are instructed to discontinue using the generator until the recall remedy is performed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
8/11/20
Keystone RV Company
SAFETY ADVISORY # 20-382
Fuzion/Impact Transfer Switch Wiring
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.
Models Included:
| Year | Model | Serial Number Range |
| 2020 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | LF810917 – LF811206 |
| 2020 | Impact: 26V, 28V, 29V, 311, 317, 330, 343, 359, 367, 415 | LF815472 – LF815604 |
| 2021 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | MF810000 – MF810195 |
| 2021 | Impact: 26V, 28V, 29V, 359, 367, 415 | MF815000 – MF815040 |
Parts Required: None
Tools Required: – Screw gun – Screw bit
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy will be to operate the generator and verify that power is energizing the power center. If it is not, then the shore power wiring and power center wiring will need to be exchanged in the transfer switch.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Disconnect the shore power cord and start the generator, verify that the breakers at the generator are on and not tripped. Check to see if there is power to the microwave and other 120VAC appliances. If there is power, the transfer switch is wired correctly, proceed to warranty reimbursement. If there is no power, proceed to Step 3.
Step 3
If the microwave or any of the 120VAC appliances are not working while the generator is running, test for power at the shore cord receptacle terminals using a volt meter. If there is power at the terminals, turn off the generator.
Step 4
Locate the transfer switch and remove the cover, see Figure 1. Disconnect the “POWER CORD” and “CONTROL PANEL” wires at the transfer switch and exchange them. Properly torque the lugs for the wires according to the instructions on the transfer switch cover. Figure 1
Step 5
Operate the generator and verify that there is power inside of the unit. Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT
INSPECTION ONLY
Submit the claim on Key Express using Flat Rate Code # 7138242F
In the Complaint section note: Safety Advisory # 20-382
In the Cause section note: Safety Advisory # 20-382
In the Correction section note: Generator was tested and is wired properly.
The amount of time authorized for this repair is .3 hour.
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7138242C
In the Complaint section note: Safety Advisory # 20-382
In the Cause section note: Safety Advisory # 20-382
In the Correction section note: Generator was tested and there is no power inside of the unit. Rewire transfer switch and tested generator operation.
The amount of time authorized for this repair is .7 hour.
PARTS DISPOSITION
No parts to return.
Please call Keystone RV Customer Service at 866-273-1452 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-428
Safety Advisory: 20-382
August 27, 2020
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020-2021 Fuzion and Impact Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running, 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is start the generator to determine if there is power inside of the unit. If there is no power inside of the unit, while the generator is running, the wiring in the transfer switch must be repaired. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
If the generator is operated and there is 120VAC power inside of the unit (Microwave, air conditioner operate) please e-mail [email protected] or call 1-866-425-4369 to let us know that it is functioning properly. We will need the following information: VIN, Name, address and phone number
If the generator is operated and there is no power inside of the unit, do not use the generator until the unit can be inspected at an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-4254369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-428
Transport Canada: 2020-341
Safety Advisory: 20-382
August 27, 2020
Recall Population
| Year | Model | Serial Number Range |
| 2020 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | LF810917 – LF811206 |
| 2020 | Impact: 26V, 28V, 29V, 311, 317, 330, 343, 359, 367, 415 | LF815472 – LF815604 |
| 2021 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | MF810000 – MF810195 |
| 2021 | Impact: 26V, 28V, 29V, 359, 367, 415 | MF815000 – MF815040 |
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running, 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is start the generator to determine if there is power inside of the unit. If there is no power inside of the unit, while the generator is running, the wiring in the transfer switch must be repaired. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
If the generator is operated and there is 120VAC power inside of the unit (Microwave, air conditioner operate) please e-mail [email protected] or call 1-866-425-4369 to let us know that it is functioning properly. We will need the following information: VIN, Name, address and phone number
If the generator is operated and there is no power inside of the unit, do not use the generator until the unit can be inspected at an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
4 Affected Products
Vehicles
13 Associated Documents
Recall Quarterly Report #3, 2021-1
RCLQRT-20V428-7512.PDF 211.333KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V428-0163.pdf 139.437KB
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-20V428-2495.pdf 142.427KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V428-1605.PDF 211.248KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V428-5414.pdf 94.289KB
Recall Acknowledgement
RCAK-20V428-2690.pdf 244.964KB
Defect Notice 573 Report
RCLRPT-20V428-6636.PDF 215.825KB
Defect Notice 573 Report
RCLRPT-20V428-8157.PDF 215.824KB
Recall Quarterly Report #4, 2021-2
RCLQRT-20V428-9920.PDF 211.443KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V428-7595.PDF 211.142KB
Miscellaneous Document-20-382 tweet screenshot
RMISC-20V428-5406.pdf 15.694KB
Miscellaneous Document-20-382 Fuzion Impact Transfer Switch – Web
RMISC-20V428-9537.pdf 54.542KB
Latest Recalls Documents
- Powerful Output: 4400 peak watts and 3400 running watts, 2*120V AC ports, 1* 30A RV port, 1*12V DC port, 14 hours runtime at 25% load
- Gas Powered: 2 gallon fuel tank capital
- Features: Inverter technolog, ECO mode, EPA compliment, RV ready, overload protection, low oil shutdown, cold start technology
- Portable Generator: Weight 56lbs, lightweight and easy to move
- Note: All Oxseryn generators are functionally tested in the factory, so there may be a slight smell of gas when you receive it
- 9500 Running Watts and 12500 Peak Watts (Gasoline); 8500 Running Watts, 11200 Peak Watts (Propane); Remote Start with Included Key Fob, Electric and Recoil Start; Up to 12 Hours of Run Time on a 6. 6 Gallon Fuel Tank with Fuel Gauge
- Features Two GFCI 120V 5–20R 20A Standard Household Receptacle, One Transfer Switch Ready 120V L14-30R 30A, and One RV Ready 120/240V 14–50R 50A; All Outlets Have Rubber Covers for Added Safety
- Powered by a Heavy Duty 457cc Westinghouse 4-Stroke OHV Engine Featuring a Long-Lasting Cast Iron Sleeve with Automatic Low Oil Shutdown and Digital Hour Meter. VFT display gives you real time updates with the voltage output, frequency, and lifetime hours
- Plug-and-Play: Comes with a Remote Start Key Fob, 12V Battery Charger, Oil, an Oil Funnel, a Tool Kit, and a User’s Manual to Get You Started Right Out of the Box (Minimal Assembly Required)
- All Westinghouse Portable Generators are Functionally Tested in the Factory and May Contain Minimum Residual Oil and/or Fuel Odor; EPA Compliant; Backed By 3-Year Limited Service, Labor, and Parts Coverage and Nationwide Customer Service Network
- EFFICIENT CHARGING: Use the adapter included in the package to charge the power station from 0 to 80% in 2hrs, and use the this power supply to charge other devices at the same time while charging, which could be equivalent to a charging strip , improving the efficiency of uses. It can be charged efficiently with MARBERO's dedicated 30W or 60W solar panel, suitable for outdoor or backyard camping
- COMPACT & PORTABLE DESIGN: Super slim size(6.5 x 4.6 x 3.1 inches), the portable power station is about the size of a basic DSLR; With the strong yet lightweight(3.2lbs) plastic case, plus an ergonomic handle, it's quite suitable for outdoor camping, road trips, backyard camping, home, school, office,etc.
- MULTI-OUTPUT: There are 8 output ports could be used at the same time, and the built-in BMS system ensures stability and safety. The car DC charger output cable(included) will supply power to car refrigerators, vacuum cleaners, and air compressor in emergencies. USB and USB C PD ports are compatible for all the mobile phones(1hr full), tablets(1.5hrs full), laptops(2hrs full), it's an essential unit for road trips. The two AC output ports will power home appliances, such as small TVs, game consoles, projectors, inflatable beds, drones, etc.
- BRIGHT LED LIGHTS: With three levels of brightness, the portable power bank can be used as a large-capacity professional flashlight when needed, which is very suitable for use when the car breaks down, power outage at home, or a tent power supply. The 1st level can be used for 68hrs(light up a small room), the 2nd level can be used for 48hrs(lighting for walking at night), and the 3rd level can be used for 37hrs(light up the living room). In case of emergency, there is SOS flashing mode, use the international SOS frequency to call for help.
- SECURED & ASSURED: The Battery Management System (BMS) allows for voltage control, temperature control and more advanced safety operations. Designed with the cooling vents on the back to help this portable power supply keep the temperature constant, its internal electrical elements will not be damaged by high temperatures. When it comes to short circuit or overload, it automatically shuts off the power to protect itself and the powered devices. By using the cylindrical batteries which meets UL safety standards. UL drop tested (3 drops from 0.9m on any kind of surface).
- 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗢𝘂𝘁𝗽𝘂𝘁 - 4400 peak watts and 3400 running watts, perfect for RV camping and home backup
- 𝗠𝘂𝗹𝘁𝗶-𝗢𝘂𝘁𝗽𝘂𝘁 𝗢𝗽𝘁𝗶𝗼𝗻𝘀 - Includes 2*120V AC ports, 1*12V DC port, 1*RV port
- 𝗟𝗼𝗻𝗴 𝗥𝘂𝗻𝘁𝗶𝗺𝗲: Runs for up to 14 hours at 25% load with ECO mode, 2 gallon fuel tank with fuel gauge, allows you to check fuel levels at a glance, keeping you prepared
- 𝐋𝐨𝐰 𝐍𝐨𝐢𝐬𝐞: Under 72 dBA from 23FT away, this generator provides steady power for your home during a power outage or RV nights
- 𝗟𝗶𝗴𝗵𝘁𝘄𝗲𝗶𝗴𝗵𝘁 𝗮𝗻𝗱 𝗣𝗼𝗿𝘁𝗮𝗯𝗹𝗲: Only 56lbs, easy to move around
- Powerful & Clean Energy Output：4500W peak watts / 3500W running watts, delivering dependable power for RVs, camping, home backup, and outdoor work. Advanced inverter technology provides clean and stable electricity, making it safe for sensitive electronics like laptops, CPAP machines, and mobile devices.
- Quiet Generator: Ultra-quiet operation at just 60.5 dB(A)—perfect for campgrounds, RV parks, and residential areas. Eco Mode dynamically adjusts engine speed to optimize fuel efficiency and reduce noise.
- Compact, Lightweight & RV Generator: Portable inverter generator 4500P weighs just 55.12 lbs for easy transport and storage. Compact dimensions: 20" (L) x 12.2" (W) x 19.3" (H). Compatible with Erayak wheel kit & telescoping handle for enhanced mobility.
- 50A Parallel-ready: Connect two units to double your power output (parallel kit sold separately). When two 4500P units are connected in parallel, they deliver a rated power of 7,000W and a peak power of 9,000W, while supporting a 50A output.
- Versatile Power Outlets for Every Need: 1 x 30A L5-30R (TT-30R) outlet for RV power connectivity.2 x 120V AC outlets for home appliances, tools, and lights.12V 5A cigarette lighter port + USB-A & USB-C ports for charging multiple devices on the go.Advanced safety with built-in 20A & 30A circuit breakers for overload protection.
Last update on 2026-05-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.