20-382 – Generator Transfer Switch may be Improperly Wired – 2020-2021 Keystone Fuzion & Impact Toy Hauler Travel Trailers

July 24, 2020 NHTSA CAMPAIGN NUMBER: 20V428000

Generator Transfer Switch may be Improperly Wired

A generator that is able to energize the shore power connection may increase the risk of injury.

 

NHTSA Campaign Number: 20V428

Manufacturer Keystone RV Company

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 594

 

Summary

Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch “Line” wiring (shore cord) and “Load” wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection.

 

Remedy

Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-382. Note: If there is no power inside the unit while the generator is running, owners are instructed to discontinue using the generator until the recall remedy is performed.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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8/11/20

Keystone RV Company

SAFETY ADVISORY # 20-382

Fuzion/Impact Transfer Switch Wiring

 

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.

 

Models Included:

Year	Model	Serial Number Range
2020	Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430	LF810917 – LF811206
2020	Impact: 26V, 28V, 29V, 311, 317, 330, 343, 359, 367, 415	LF815472 – LF815604
2021	Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430	MF810000 – MF810195
2021	Impact: 26V, 28V, 29V, 359, 367, 415	MF815000 – MF815040

 

Parts Required: None

 

Tools Required: – Screw gun – Screw bit

 

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

 

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

 

The remedy will be to operate the generator and verify that power is energizing the power center. If it is not, then the shore power wiring and power center wiring will need to be exchanged in the transfer switch.

 

REPAIR INSTRUCTIONS

 

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

Disconnect the shore power cord and start the generator, verify that the breakers at the generator are on and not tripped. Check to see if there is power to the microwave and other 120VAC appliances. If there is power, the transfer switch is wired correctly, proceed to warranty reimbursement. If there is no power, proceed to Step 3.

 

Step 3

If the microwave or any of the 120VAC appliances are not working while the generator is running, test for power at the shore cord receptacle terminals using a volt meter. If there is power at the terminals, turn off the generator.

 

Step 4

Locate the transfer switch and remove the cover, see Figure 1.  Disconnect the “POWER CORD” and “CONTROL PANEL” wires at the transfer switch and exchange them. Properly torque the lugs for the wires according to the instructions on the transfer switch cover. Figure 1

 

Step 5

Operate the generator and verify that there is power inside of the unit. Proceed to warranty reimbursement.

 

WARRANTY REIMBURSEMENT

INSPECTION ONLY

Submit the claim on Key Express using Flat Rate Code # 7138242F

In the Complaint section note: Safety Advisory # 20-382

In the Cause section note: Safety Advisory # 20-382

In the Correction section note: Generator was tested and is wired properly.

The amount of time authorized for this repair is .3 hour.

 

REPAIR

Submit the claim on Key Express using Flat Rate Code # 7138242C

In the Complaint section note: Safety Advisory # 20-382

In the Cause section note: Safety Advisory # 20-382

In the Correction section note: Generator was tested and there is no power inside of the unit. Rewire transfer switch and tested generator operation.

The amount of time authorized for this repair is .7 hour.

 

PARTS DISPOSITION

No parts to return.

Please call Keystone RV Customer Service at 866-273-1452 if you have any questions.

 

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RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall: 20V-428

Safety Advisory: 20-382

August 27, 2020

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020-2021 Fuzion and Impact Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running, 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.

 

What we will do

Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is start the generator to determine if there is power inside of the unit. If there is no power inside of the unit, while the generator is running, the wiring in the transfer switch must be repaired. The service and parts required for this corrective action will be provided at no charge to you.

 

What we need you to do

If the generator is operated and there is 120VAC power inside of the unit (Microwave, air conditioner operate) please e-mail [email protected] or call 1-866-425-4369 to let us know that it is functioning properly. We will need the following information: VIN, Name, address and phone number

If the generator is operated and there is no power inside of the unit, do not use the generator until the unit can be inspected at an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.

 

If you have questions

Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-4254369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

 

Sincerely,

 

KEYSTONE RV COMPANY

 

Rick Deisler
Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 

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RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall:  20V-428

Transport Canada: 2020-341

Safety Advisory: 20-382

August 27, 2020

 

Recall Population

Year	Model	Serial Number Range
2020	Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430	LF810917 – LF811206
2020	Impact: 26V, 28V, 29V, 311, 317, 330, 343, 359, 367, 415	LF815472 – LF815604
2021	Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430	MF810000 – MF810195
2021	Impact: 26V, 28V, 29V, 359, 367, 415	MF815000 – MF815040

 

Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running, 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.

 

What we will do

Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is start the generator to determine if there is power inside of the unit. If there is no power inside of the unit, while the generator is running, the wiring in the transfer switch must be repaired. The service and parts required for this corrective action will be provided at no charge to you.

 

What we need you to do

If the generator is operated and there is 120VAC power inside of the unit (Microwave, air conditioner operate) please e-mail [email protected] or call 1-866-425-4369 to let us know that it is functioning properly. We will need the following information: VIN, Name, address and phone number

If the generator is operated and there is no power inside of the unit, do not use the generator until the unit can be inspected at an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.

 

If you have questions

Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.

Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 

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4 Affected Products

Vehicles

MAKE	MODEL	YEAR
KEYSTONE	FUZION	2020-2021
KEYSTONE	IMPACT	2020-2021

 

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13 Associated Documents

Recall Quarterly Report #3, 2021-1

RCLQRT-20V428-7512.PDF 211.333KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V428-0163.pdf 139.437KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V428-0041.pdf 95.9KB

 

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Remedy Instructions and TSB

RCRIT-20V428-2495.pdf 142.427KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V428-1605.PDF 211.248KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V428-5414.pdf 94.289KB

 

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Recall Acknowledgement

RCAK-20V428-2690.pdf 244.964KB

 

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Defect Notice 573 Report

RCLRPT-20V428-6636.PDF 215.825KB

 

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Defect Notice 573 Report

RCLRPT-20V428-8157.PDF 215.824KB

 

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V428-9920.PDF 211.443KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V428-7595.PDF 211.142KB

 

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Miscellaneous Document-20-382 tweet screenshot

RMISC-20V428-5406.pdf 15.694KB

 

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Miscellaneous Document-20-382 Fuzion Impact Transfer Switch – Web

RMISC-20V428-9537.pdf 54.542KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V428&docType=RCL

 

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