August 19, 2020 NHTSA CAMPAIGN NUMBER: 20V491000
Federal Indentification Tag Incorrect/Part 567
The incorrect label may lead to unintentionally underinflating the tires, possibly causing their failure, increasing the risk of a crash.
NHTSA Campaign Number: 20V491
Manufacturer Keystone
RV Company
Components TIRES, EQUIPMENT
Potential Number of Units Affected 27
Summary
Keystone RV Company (Keystone) is recalling certain 2021 Outback travel trailers. The Federal Identification Tag incorrectly states that the tire pressure should be 65 PSI, when the correct tire pressure is 80 PSI. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”
Remedy
Keystone will notify owners, and dealers will replace the Federal Identification Tag, free of charge. The recall began August 25, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-384.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-491
Safety Advisory: 20-384
August 25, 2020
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021 Outback Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the tire pressure as 65 PSI. The correct tire pressure is 80 PSI. An incorrect label may lead to unintentionally underinflating the tires, increasing the risk of a crash.
What we will do
We have enclosed the corrected tags to remedy the situation.
What we need you to do
At your earliest convenience, apply the new Federal Identification Tag over top of the existing label. (The tag is located on the driver side front, and entry door frame.) Installation will take approximately ½ hour. If you require assistance installing the label, please make an appointment with your dealer and bring the unit to the dealership and they will install the label at no cost to you.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 20V-491
Safety Advisory: 20-384
August 24, 2020
SAFETY ADVISORY 20-384
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021 Outback Travel Trailers. As a result, Keystone RV is conducting a safety recall.
Reason for this recall
It has been decided that the vehicles fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the tire pressure as 65 PSI. The correct tire pressure is 80 PSI. An incorrect label may lead to unintentionally underinflating the tires, increasing the risk of a crash. The vehicles included in the recall are:
2021 Outback Travel Trailers, Models 301UBH, 302UBH
Serial Number Range: MB450132 – MB450863
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3»
— Serial numbers with ‘*’ have been retail sold —
By signing for and receiving the replacement Federal Sticker, you acknowledge that you will install the new Federal Sticker over the existing Federal Sticker on only the above described recreational vehicle.
NOTICE: The Federal Sticker may not be used for any purpose other than to affix it to the described Keystone recreational vehicle. If the sticker is used for any other purpose whatsoever, the dealership could be responsible for all consequences of such misuse and all associated penalties, fines, and judgments that may be imposed under any applicable federal laws, rules, and regulations.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence, please contact:
Keystone RV Customer Service 1-866-273-1456
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | OUTBACK | 2021 |
10 Associated Documents
Recall Quarterly Report #3, 2021-1
RCLQRT-20V491-9950.PDF 211.311KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V491-7947.PDF 211.232KB
Remedy Instructions and TSB
RCRIT-20V491-6372.pdf 97.671KB
Recall Quarterly Report #4, 2021-2
RCLQRT-20V491-6928.PDF 211.417KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V491-6086.PDF 211.127KB
Manufacturer Notices(to Dealers,etc)
DEFECT NOTICE 573 Report
RCLRPT-20V491-3966.PDF 214.809KB
Recall Acknowledgement
RCAK-20V491-8511.pdf 244.785KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V491-1986.pdf 93.574KB
Recall Quarterly Report #5, 2021-3
RCLQRT-20V491-8767.PDF 211.525KB
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