August 21, 2020 NHTSA CAMPAIGN NUMBER: 20V498000
Electronic Control Center Circuit Board may Short
A damaged circuit board could increase the risk of a fire.
NHTSA Campaign Number: 20V498
Manufacturer Thor Motor Coach
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 2,061
Summary
Thor Motor Coach (Thor) is recalling certain 2019-2021 Hurricane and Windsport motorhomes, models 27B, 29M, 32T, 33X, 34J, 34R and 35M. The electronic control center circuit board may be damaged from voltages over 17 volts or a reverse polarity situation.
Remedy
Thor will notify owners, and dealers will add an additional circuit module to the existing component board to provide reverse polarity and over-current protection, free of charge. The recall began October 20, 2020. Owners may contact Thor customer service at 1-877-855-2867. Thor’s number for this recall is RC000203.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| Recall # | 20V-498
2020-389 | ||
| Description/Title: | Firefly G9 | ||
| Affected Product Line(s): | Certain model year
2019-2021 Hurricane & Windsport motorhomes | ||
| Service Campaign # : | RC000203 | Released Date: | 10/20/2020 |
| Repair Code: | Model years 2019 & 2019.5 TMCRC80494V
Model years 2020 & 2021 TMCRC80495V | Document Date: | 10/20/2020 |
| Time Allowed: | Model years 2019 & 2019.5
0.5
Model years 2020 & 2021 0.4 | Document Revision: | A |
Issue:
The motorhomes included in this recall population were manufactured with a Firefly Integrations electronic control center that contains a defective G9 control circuit board. When the G9 control board is subject to a voltage load greater than 17 volts, components on the board may become damaged. The damaged components allow continuous conduction, which can result in thermal flammability.
Parts Required:
2019 & 2019.5 model year motorhomes – TMC Recall Kit #0483450 Includes G9 Protection Module & Harness
2020 & 2021 model year motorhomes – TMC Recall Kit #0483451 Includes G9 Protection Module & Harness with terminal post
Tools Needed:
Wrench set
Torque wrench with ½” socket
Screwdriver/screw gun
G9 Protection Module – Installation Instructions
The following service technician instructions are for the installation of the G9 Protection Module to comply with the National Highway Transportation Safety Association (NHTSA) product safety recall. The G9 Protection Module will provide overvoltage protection for the G9 Electronic Control Module (ECM).
G9 Electronic Control Module (ECM)
G9 Protection Module
The G9 Protection Module is to be installed onto the G9 ECM with the following three steps:
Step 1 – Shut off the battery disconnect at the entry door.
Step 2 Access the G9 ECM – (This is located behind the breaker box.)
Step 3 – Install the G9 Protection Module
(3.1) Power off system by turning the Main Power Switch to the off position (located just inside the entry door).
NOTE:
Model Year 2019/2019.5 will have rocker switch Model Year 2020/2021 will have rotary disconnect switch
(3.2) Remove the external tooth washer nut and existing power cable from the G9 ECM power input stud.
(3.3) Attach G9 Protection Module onto the G9 Power Stud with external tooth washer nut and torque to 70 in/lbs.
(3.4) Install power cable onto G9 Protection Module stud with provided nut and torque to 70 in/lbs.
(3.5) Locate existing G9 ground wire connection and disconnect or cut wire.
(3.6) Strip each ground wire at least 10mm and splice the G9 ECM Ground, the Protection Module Ground and the Existing Ground wire together with provided yellow wire nut.
(3.7) Turn on Main Power Switch and verify that the LED illuminates.
Please see the additional instructions below to install the recall harness based on model year:
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-498
Safety Advisory: RC000203
October 2020
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2019-2021 Hurricane and Windsport motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been discovered that certain model year model year 2019-2021 Hurricane and Windsport motorhomes were manufactured with a Firefly Integrations electronic control center that contains a defective G9 control circuit board. When the G9 control board is subject to a voltage load greater than 17 volts, components on the board may become damaged. If the damaged components allow continuous conduction of the higher voltage, it could result in a fire, which could result in property damage, personal injury or death.
What we will do
TMC has contacted your selling dealer and has instructed them on install the required G9 Protection Module. This will be done at no cost to you the owner. The remedy could take up to thirty (30) minutes to perform.
What we need you to do
At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locate–a–service–center/. If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at [email protected].
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
cc: National Highway Traffic Safety Administration (NHTSA)
SEOCONTENT-START
IMPORTANT SAFETY RECALL
RC000203
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that certain model year model year 2019-2021 Hurricane and Windsport motorhomes were manufactured with a Firefly Integrations electronic control center that contains a defective G9 control circuit board. When the G9 control board is subject to a voltage load greater than 17 volts, components on the board may become damaged. If the damaged components allow continuous conduction of the higher voltage, it could result in a fire, which could result in property damage, personal injury or death.
The required action is to install the required G9 Protection Module (and wire harness for model year 2019/2019.5 only). The remedy should take approximately 20-30 minutes to perform (depending on model year of motorhome).
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
Re: NHTSA Recall No. 20V-498
Transport Canada No. 2020-389
**********************************************************************************************************
IMPORTANT SAFETY RECALL
RC000203
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that certain model year model year 2019-2021 Hurricane and Windsport motorhomes were manufactured with a Firefly Integrations electronic control center that contains a defective G9 control circuit board. When the G9 control board is subject to a voltage load greater than 17 volts, components on the board may become damaged. If the damaged components allow continuous conduction of the higher voltage, it could result in a fire, which could result in property damage, personal injury or death.
The required action is to install the required G9 Protection Module and included wire harness. The remedy should take approximately 20-30 minutes to perform (depending on model year of motorhome).
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
Re: NHTSA Recall No. 20V-498
Transport Canada No. 2020-389
SEOCONTENT-END
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| THOR | HURRICANE | 2019-2021 |
| THOR | WINDSPORT | 2019-2021 |
12 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V498-4289.pdf 37.957KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V498-6490.pdf 140.964KB
Remedy Instructions and TSB
RCRIT-20V498-1755.pdf 1194.285KB
Remedy Instructions and TSB
RCRIT-20V498-0747.pdf 1141.847KB
Recall 573 Report – Amendment 1
RCLRPT-20V498-8950.PDF 215.811KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V498-2021.PDF 211.327KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V498-6717.PDF 211.238KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V498-2231.PDF 211.137KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V498-7736.pdf 141.062KB
Defect Notice 573 Report
RCLRPT-20V498-2029.PDF 215.511KB
Recall Acknowledgement
RCAK-20V498-1407.pdf 245.108KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V498-0581.PDF 211.43KB
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