CSN 778 – Fastener Failure may Cause Pedestal Separation – 2019-2020 Altec AA55, AM50, A77-T Aerial Devices & D2/3/4B, D3E, DHB, DHH & DHE Digger Derricks

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October 22, 2020
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act, and Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain A55E-OC, A77-T, AM50/55, AM55E/60E, AA50E-OC, AA55E, AA60E, AN55E-OC, DH45H/48H/50H, DH45E/48E/50E, DH50B, D2000B/3000B/4000B Series, D3000E Series, and D3000H Units. These units possibly have cap screws that were not manufactured to the Altec specification. The cap screws can fail prematurely possibly causing uncontrolled movement resulting in death or serious injury.
Refer to CSN 778 for the items covered under the warranty policy. Altec will supply, free of charge, replacement cap screws to correct this condition.
In order to determine if your unit is affected by CSN 778, compare the serial number of your unit with the list of affected units attached to the CSN. The repair can be performed by the customer or you may contact Altec at 1-877-GO-ALTEC (1-877-462-5832) for further assistance. The repair is expected to take up to four hours to complete.
At any time, you may contact Altec at 1-877 GO ALTEC (1-877-462-5832) with your unit’s serial number to determine if there are any other outstanding notices.
For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec Customer Service at 1-877-GO-ALTEC (1-877-462-5832).
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may be changed.
If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We are sorry to cause this inconvenience; however we are taking this action in the interest of your safety and continued satisfaction with Altec products.
NHTSA Safety Recall
No. 20V-587
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. See attached serial number list
210 Inverness Center Parkway Telephone: 205-991-7733
Birmingham, AL 35242 Facsimile: 205-991-9993
www.altec.com
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Altec Industries, Inc.
Creedmoor Operations
Creedmoor, NC
Customer Service Notice
October 22, 2020
Units Affected: A55E-OC, A77-T, AM50/55, AM55E/60E, AA50E-OC, AA55E, AA60E, AN55E-OC, DH45H/48H/50H, DH45E/48E/50E, DH50B, D2000B/3000B/4000B Series, D3000E Series, and D3000H Units (Verify that your unit serial number is affected by reviewing the attached list in this CSN or by accessing your fleet on connect.altec.com/login)
Rotation Bearing Cap Screw Inspection
Altec is committed to providing our customers safe and reliable products from initial delivery throughout the useful life of the machine.
Altec has received reports of isolated failures of rotation bearing cap screws on the affected units. Investigation has found that the cap screws in a specific lot were not manufactured to the Altec specification. This could cause them to fail prematurely. Failure of rotation bearing cap screws can cause uncontrolled movement. Death or serious injury can result from uncontrolled movement.
Altec requires a visual inspection of the rotation bearing cap screws on the affected units for the cap screw condition and head marking. Use the Inspection Procedure beginning on page 2. The inspection must be done no later than the next regular maintenance interval or 90 days from the receipt of this CSN, whichever comes first.
• On aerial devices, inspect only the outer race cap screws.
• On derricks, inspect both the outer race and inner race cap screws.
If cap screw replacement is required, call 1-877-GO ALTEC (1-877-462-5832) and select Prompt 1 to order the appropriate rotation bearing fastener kit(s) from the chart on page 2.
CSN 778
Altec Use Only
Inspection labor 0.5 hr
Repair labor 2.0 hr Outer Race
4.0 hr Inner Race
Account # 010.1096.43151.000.9075.000
Travel Not Included
NHTSA code 98
Prime fail P/N 990874176
Doc ref 074900466
Parts Kit Part Number Qty Warranty
Replacement Fasteners Kit, 970744776 1 Yes
Outer Race, A55E-OC, A77-T,
AM50/55, AM55E/60E, AA50E-OC,
AA55E, AA60E, AN55E-OC
Replacement Fasteners Kit, 990644109 1 Yes
Outer Race, D2000B/3000B/4000B
Replacement Fasteners Kit, 990644108 1 Yes
Inner Race, DH45H/48H/50H,
DH45E/48E/50E, DH50B,
D2000B/3000B/4000B, D3000E,
D3000H
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CSN 778
This repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer,
or the customer’s warranty provider. Altec will perform the repair for free at an Altec facility.
If the customer, or the customer’s warranty provider performs the repair, a warranty claim
must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to
$45 for the labor to perform this inspection, up to $180 to perform this repair on the outer race, and up to
$360 for the labor to perform this repair on the inner race. Call 1-877-GO ALTEC (1-877-462-5832)
to schedule the work to be done by an Altec service technician. Customers are responsible for
the travel costs of an Altec Mobile Service technician if the technician performs the inspection
or repair at the owner’s location.
Inspection Procedure
A flashlight may be required for the inspection. Read and understand
all steps of the instructions before beginning the procedure.
1. Look at the cap screw heads in the specified rotation bearing race(s)
for a 5252 marking below the Altec logo (refer to Figure 1).
2. Perform the following action(s) based on the inspection.
• If any cap screws in the race are broken, remove the unit from
service immediately and replace all the cap screws in that race.
• If any cap screws in the race have the 5252 head marking and
no cap screws are broken, replace all the cap screws in that race
no later than the next regular maintenance interval or 90 days
from the receipt of this CSN, whichever comes first.
• If none of the cap screws in the race have the 5252 head marking and no cap screws are
broken, the inspection is complete on that race. Complete the Inspection Sheet at the end
of this CSN and return it to Altec after the inspection is completed on the outer race of
aerial devices and on both races of derricks.
Model Outer Race Kit Inner Race Kit
Part Number Part Number
A55E-OC, A77-T, AM50/55, AM55E/60E, 970744776 N/A
AA50E-OC, AA55E, AA60E, AN55E-OC
DH45H/48H/50H, DH45E/48E/50E, DH50B, 990644109 990644108
D2000B/3000B/4000B Series, D3000E Series,
D3000H
Figure 1 — 5252 Head
Marking
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CSN 778
CSN 778 Inspection Sheet
Model Altec Unit Date Inspected
Serial Number
Complete this form and return to Altec to document inspection completion only if none of the cap screws have 5252 head stamp.
Choose one of these options.
• Online through the customer portal – Altec Connect*
Sign in or Register for an account at www.altec.com/altec-connect/
1.
Select Equipment
2.
Select Altec Product Notices
3.
Select Report a Completed APN
• Scan and Email to [email protected]
• FAX to 1-877-659-9929
*Customer performed warranty can be submitted online for reimbursement
To login to your existing
Altec Connect account, scan here with your
smart phone!
Submission of this form does not order parts or schedule service from Altec.
If the customer or the customer’s warranty provider performs the repair, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor through Altec Connect.
For more information or to schedule the work to be done by an Altec Service technician call:
1-877-GO ALTEC (1-877-462-5832)
Make copies of this form for additional units if needed.
Company Name: _______________________________________________ Phone____________________________
Service Company Name:_________________________________________ Phone:___________________________
Company Contact: _________________________________________________________________________________
Company Street Address:_____________________________________________________________________________
City _______________________________________________ State:_________________ ZIP Code:________________
Signature:_____________________________________________________

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