SR20-87 – Engine can be Started while being Worked On – 2020 Volvo 9700 Buses

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SAFETY RECALL SR20-87
Writer: fl <QF7720963 rev4>
Date Expiration Group No. Page
10.2020 NA 36 5888 1(2)
First Release
mm-dd-yy
ENGINE STOP BUTTON IN ENGINE COMPARTMENT DOES NOT WORK
9700 (B13R)
MODEL YEAR(S) AND VEHICLE SERIAL NUMBERS (VIN) INVOLVED
NOTICE TO SERVICE CENTERS
Verify vehicle eligibility by checking recall status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost website.
Model
VIN
Volvo 9700 us/can
Model Year : 2020
The following individual vehicles:
3CET2V929L5198318, 3CET2W429L5201926, 3CET2W420L5201927, 3CET2W422L5201928, 3CET2W424L5201929, 3CET2W420L5201930, 3CET2W422L5201931, 3CET2W424L5201932, 3CET2W426L5201933, 3CET2W428L5201934, 3CET2W42XL5201935
This recall does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned.
DESCRIPTION
The activation of the start disability switch in the engine compartment for servicing the vehicle may not disable the possibility to start the engine from the driver’s seat.
Prevost requires that all vehicles concerned shall be recalled, inspected and rectified immediately by connecting and uploading new engine software.
MATERIAL
No parts are required for this bulletin
PROCEDURE
DANGER
Park vehicle safely, apply parking brake, stop engine. In the battery box, set the battery cut-off switch to the OFF position prior to working on the vehicle.
Lock out & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy.
1) Connect Tech Tool and update EMS software, Node 1.1.0.
SAFETY RECALL SR20-87
Writer: fl <QF7720963 rev4>
Date Expiration Group No. Page
10.2020 NA 36 5888 2(2)
Note: The latest Tech Tool version should be installed or at least version 2.7.75 or higher.
Note: Pull the fuses for MCM (A36), see TSB B-08-22.
PARTS / WASTE DISPOSAL
DO NOT RETURN THE REPLACED PARTS. Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal)
WARRANTY
This modification is covered by Prevost’s normal warranty. We will reimburse you the parts and 0.4 hour(s) (24min) of labor upon receipt of a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under Service \ Warranty section). Use Claim Type: “Bulletin/Recall” and select ‘’Safety Recall SR20-87″.
OTHER
VBC Bulletin
N/A
Access all our Service Bulletins on https://prevostparts.volvo.com/technicalpublications/en/pub.asp or scan the QR-Code with your smart phone.
E-mail us at technicalpublications_prev@volvo.com and type “ADD” in the subject to receive our warranty bulletins by e-mail.
Fail Code
06.27-2
Defect Code
49
Syst.Cond.
R
Causal Part
3092091
Prevost engages in a continuous program of testing and evaluating to provide the best possible product. Volvo Bus, however, is not committed to, or liable for updating existing products.

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IMPORTANT SAFETY RECALL
NHTSA RECALL #20V-597
October 2021
This Customer
This address PO Box 9999
This City, 12345
US
IMPORTANT SAFETY DEFECT 20V-597
PREVOST SAFETY RECALL SR20-87 ” ENGINE STOP BUTTON IN ENGINE COMPARTMENT DOES NOT WORK “
Dear Customer,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573.
Prevost Car US Inc. has decided that a defect, which relates to power train safety, exists on certain 2020 Volvo 9700.
According to our records, you are the registered owner of the following vehicles involved in safety recall SR20-87 :
VIN1
VIN2
VIN3
VIN4
DEFECT DESCRIPTION
On the vehicles involved, the activation of the start disability switch in the engine compartment for servicing the vehicle may not disable the possibility to start the engine from the driver’s seat.
.
FAILURE CONSEQUENCE
Under certain conditions, this may increase the risk of a service technician injury during certain maintenance operations if the vehicle is started from the driver’s position. Volvo has not received any report of injury or death associated with this defect. Therefore we consider this as a proactive measure to protect the public from the potential risk associated with this defect.
CORRECTIVE ACTIONS
Volvo will provide a service document describing how to connect and upload the new engine software for the affected vehicle population
WHAT YOU NEED TO DO
Please make an appointment to your nearest Prevost Service Center and refer to SR20-87 to have the work performed free of charge.
Optionally, you may have the work performed by qualified personnel of your choice, following the Safety Recall SR20-87 procedure that can be found on Prevost Technical Publications web site at this address:
https://techpub.prevostcar.com/en/
Prevost will reimburse you parts and labor as described in the SR20-87 procedure. Please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
The time to inspect and repair your vehicle is approximately 1 hour.
PRE NOTIFICATION REMEDIES
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
NOTICE REGARDING LEASED VEHICLES
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 working days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter
and the Vehicle Identification Number(s) of the vehicle that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page.
https://www.prevostcar.com/parts-and-services/warranty
Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com.
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address:
https://www.prevostcar.com/contact-us/prevost-service-centers
COMPLAINTS
You may submit complaints if you believe that Prevost Car US has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.
You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA. Hotline: 1-888-327-4236, (TTY): 1-800-424-9153) or go to https://www.safercar.gov
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team

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