ACX-2008 – Transverse Torque Rod Mounting Bolts Not Torqued – 2020-2021 Autocar Xpeditor & Legend

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4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375
General Recall Reimbursement Plan
I. Introduction
Pursuant to 49 U.S.C. 30120(d), 49 C.F.R. Parts 573 and 577, and other applicable requirements, Autocar,
LLC and Autocar Industries, LLC (collectively “Autocar”) hereby provides the National Highway Traffic
Safety Administration (“NHTSA”) its general reimbursement plan for the cost of remedies paid for by
vehicle owners before they are notified of a related safety recall.
As set forth at 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13, the following information sets forth Autocar’s
general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification
of potential safety-related defects or noncompliance.
II. Reimbursement Notification
Autocar’s notice to a vehicle owner in accordance with 49 C.F.R. Part 577 will indicate whether Autocar
is offering a refund. A vehicle owner will be eligible for reimbursement if the owner paid to have service
to remedy the defect or noncompliance prior to a specified ending date.
As set forth at 49 C.F.R 573.13(c)(2), the ending date shall be 10 calendar days after the date on which
Autocar mailed the last of its Part 577 notifications to owners in the United States, unless a specific
reimbursement plan is made available for a particular recall.
Autocar’s notice will instruct owners to seek eligible reimbursement through Autocar’s Service &
Warranties Department, at the following address or otherwise applicable business address:
Autocar LLC
Service & Warranties Department
551 S. Washington Street
Hagerstown, Indiana 47346
Owners will also be instructed that they may contact Autocar by telephone (toll free) at 888-218-3611 or
877-973-3486
NHTSA’s regulations (see 49 C.F.R. 573.13(c)) permit Autocar to identify a beginning date for
reimbursement eligibility. Accordingly, an owner who paid to remedy the defect or noncompliance prior to
the identified beginning date would not be eligible for reimbursement. Autocar puts its owners and
customers first, and therefore, the company has generally has not firmly established such a beginning date
for reimbursement eligibility, and as of the date of this policy, does not presently anticipate changing this
general policy.
Should Autocar determine (as NHTSA permits) that a beginning date is appropriate, Autocar will indicate
that date in the specific reimbursement plan for that particular recall. As permitted by 49 C.F.R. 577.11(e),
Autocar may not include a reimbursement notification when all vehicles are well within the warranty
period, subject to approval by NHTSA.
4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375
III. Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall; or,
• The costs of the part(s) for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s)), plus associated labor at local labor rates, miscellaneous fees (such as disposal
of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for each replacement
item (limited to the amount of the retail list price of each defective or noncompliant item that was replaced,
plus taxes, where the brand or model purchased by the owner was different than the brand or model that
was subject to the recall). If the item of motor vehicle equipment was repaired, the reimbursement
provisions identified above for vehicles will apply.
As set forth at 49 C.F.R. 573.13(d)(1), costs incurred by the owner within the period during which Autocar’s
original or extended warranty would have provided for a free repair of the defect or noncompliance will not
be eligible for reimbursement.
IV. Entity Authorized to Provide Reimbursement
Autocar will directly reimburse owners, unless a specific reimbursement plan is made available for a
particular recall, and will encourage owners to pursue requests for reimbursement directly through its
Service & Warranties Department to expedite reimbursement, as set forth above in Section II. In whatever
manner the request for reimbursement is made, under this Plan or a specific reimbursement plan, the owner
will be directed to submit the required documentation, upon which reimbursement eligibility will be
determined.
V. Required Documentation
The reimbursement determination will depend upon the information provided by the owner.
As set forth at 49 C.F.R. Part 573.13(d)(4), the owner must submit all of the following information:
• Claimant’s name and mailing address;
• For motor vehicles, the vehicle identification number (or “VIN”), vehicle make, model, and model
year;
• For replacement equipment, a description of such equipment or, for tires, the model and size;
• Identification of the applicable recall (either Autocar’s recall number, or NHTSA’s applicable
recall campaign number);
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was
obtained;
4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Autocar may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty
was not honored or that the warranty repair did not correct the problem related to the recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
VI. Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Autocar.
As set forth at 49 C.F.R. 573.6, this general reimbursement plan will be incorporated into notifications by
reference. Information specific to a particular recall also may be incorporated into the Part 573.6
notification.
VII. Response to Requests for Reimbursement
Autocar will act upon requests for reimbursement as follows:
• Autocar will act upon a claim for reimbursement within 60 days of its receipt. If Autocar denies
the claim, Autocar will send a notice to the claimant within 60 days of receipt of the claim that
includes a clear, concise statement of the reasons for the denial.
• If a claim for reimbursement is incomplete when originally submitted, Autocar will advise the
claimant within 60 days of receipt of the claim of the documentation that is needed and offer an
opportunity to resubmit the claim with complete documentation.
Reimbursement shall be in the form of a check from Autocar.
VIII. Miscellaneous
Autocar will make a copy of this plan available to the public, upon request.
As permitted by 49 C.F.R. 573.13(m), Autocar will not reimburse owners for recalls based solely on
noncompliant or defective labels.
As set forth at 49 C.F.R. 573.13(n), reimbursement for a pre-notification remedy will not be provided to an
owner if, in the case of a motor vehicle or replacement equipment other than a tire, it was bought by the
first purchaser more than 15 calendar years before notice is given under 49 U.S.C. 30118(c) or an order is
issued under section 49 U.S.C. 30118(b). In the case of a tire, this period shall be 5 calendar years.
Dated: June 1, 2020

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Page 1 of 6
January, 2021
SAFETY RECALL BULLETIN
NHTSA RECALL 20V689
AUTOCAR, LLC SAFETY RECALL ACX-2008
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
ATTENTION:
Service Managers / Parts Managers.
CLAIM CODING INFORMATION:
Repair
Number
(Op Code)
Time
Allowance
(SRT)
Description
72301-0-03 1.0 HR Transverse Torque
Rod
Page 2 of 6
SAFETY RECALL BULLETIN
NHTSA RECALL 20V689
AUTOCAR, LLC SAFETY RECALL ACX-2008
January, 2021
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
SAFETY NOTICES:
Allow the vehicle’s engine and cooling system to cool to ambient temperature before performing
the repair procedure. A hot engine or cooling assembly may cause burns or other personal
injury.
Never rely on the hydraulic pressure to hold the cab in an open position. Always use the safety
pin in the cab tilt lock tube to prevent serious personal injury or death.
To prevent eye injury, always wear eye protection when performing vehicle maintenance, service
or inspection.
Before working on a vehicle, set the parking brake, place the transmission in neutral and block
the wheels. Failure to do so can result in unexpected vehicle movement and can cause serious
personal injury or death.
Page 3 of 6
January, 2021
SAFETY RECALL BULLETIN
NHTSA RECALL 20V689
AUTOCAR, LLC SAFETY RECALL ACX-2008
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
Working on CNG/LNG Trucks
If you store or dispense Compressed Natural Gas (CNG) or Liquefied Natural Gas (LNG), or if
you work on CNG or LNG trucks, your location must be fully compliant with applicable codes,
regulations and standards, including National Fire Protection Associate (NFPA) codes, Society
of Automotive Engineers (SAE) standards, American National Standards Institute (ANSI) Natural
Gas Vehicle (NGV) standards, the United States Code of Federal Regulations (CFR) and your
state and local fire and other applicable codes (including, for example, the California Code of
Regulations and the Texas Administrative Code).
Contact your local fire department for guidance and additional compliance information.
Technicians working on Autocar trucks with CNG or LNG engines must be trained in the proper
repair of CNG and LNG trucks and engines and the safe storage and dispensing of CNG and
LNG.
Working on CNG Fuel Systems
CNG fuel systems include a high pressure (3600 psi) system for fuel storage and a low pressure
system (125 psi) for consumption by the engine. Understanding the characteristics of CNG and
how the fuel system works will prevent injury and damage to persons and property.
Attempting to operate or maintain any CNG fuel system without proper training is dangerous.
Complete training and consult instructional bulletins from the CNG system suppliers, such as
Agility Fuel Systems’ Field Service Bulletin, Safely Working on CNG Fuel Systems.
Welding and Hot Work Near CNG and LNG Trucks
Welding, grinding, and other “hot work” can be safely performed on or near a CNG or LNG
vehicle, but certain precautions must be followed. Understand and perform the necessary
precautions provided by the CNG system suppliers, such as Agility Fuel Systems’ Field Service
Bulletin, Welding and Hot Work Precautions Near CNG and LNG Vehicles.
Page 4 of 6
SAFETY RECALL BULLETIN
NHTSA RECALL 20V689
AUTOCAR, LLC SAFETY RECALL ACX-2008
January, 2021
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
CNG Cylinders
CNG fuel containers must meet Federal Motor Vehicle Safety Standard (FMVSS) 304
(Compressed Natural Gas Fuel Container Integrity) and/or ANSI/CSA NGV2 (Basic Requirements
for Compressed Natural Gas Vehicle Fuel Containers). Both standards specify a detailed visual
examination every three years.
Truck owners are required to complete all necessary inspections, in accordance with the
applicable standards and other resources, such as the Clean Vehicle Education Foundation and
NGVAmerica’s Compressed Natural Gas (CNG) Container Visual Inspection Advisory.
FMVSS 304 also requires that cylinders not be used after the end of life (EOL) date provided
on the tank label. The EOL date is also displayed in the engine compartment and at the fueling
connection of each truck. If there are any question as to proper decommissioning of a cylinder,
contact the manufacturer, whose name and address is also required to be on the label.
CNG Fuel Container Pressure Relief Devices (PRDs)
PRDs must be properly maintained and positioned for safe operation of a CNG fuel system.
Missing vent caps can allow moisture into PRDs and vent lines, which can freeze and damage
these safety components. Debris which clogs the PRDs and/or vent lines can prevent proper
function.
PRDs must be positioned to vent upward, not outward, from a vehicle.
Ensure that every truck owner completes periodic inspections of the PRDs and vent lines and
systems, in accordance with guidance provided by the system component suppliers.
Alert First Responders to CNG and LNG
In the event of a fire or other emergency, alert first responders to the presence and location
of CNG fuel systems, tanks and dispensers. Ensure that emergency personnel are aware of
proper precautions, such as those provided in Agility’s First Responder Guide: CNG and LNG
Vehicle Fuel Systems.
Page 5 of 6
January, 2021
SAFETY RECALL BULLETIN
NHTSA RECALL 20V689
AUTOCAR, LLC SAFETY RECALL ACX-2008
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611
LOCKOUT/TAGOUT PROCEDURES:
Before entering the vehicle or vehicle body, read and follow OSHA regulations concerning
entry and working in “CONFINED SPACE” OSHA 1910.146 and “LOCKOUT/TAGOUT” OSHA
1910.147. Follow OSHA regulations while performing any work on the vehicle. The vehicle must
be disabled by the following steps before performing any work on the vehicle:
1. Place the transmission in NEUTRAL.
2. Set the parking brake.
3. Shut the engine OFF.
4. Lock cab doors, keep the key in your pocket. Block the wheels before entering the body or
performing any work on the vehicle.
5. Turn the battery disconnect switch OFF, if equipped.
6. Completely drain the air from the primary/A system and secondary/B system by opening
the drain valves on the air tanks themselves or by using the drain manifold if supplied.
When draining the air tanks, do not look into the area where air is draining. Dirt or sludge
particles may be expelled in the air stream and can cause eye injury.
7. Place magnetic “DANGER” signs on both cab doors before entering the body or
performing any work on the vehicle.
8. Take proper precautions before working under the vehicle. Use ramps approved for the
weight of your vehicle, or use floor jacks and stands. Never work under a vehicle supported
by jacks alone. Always use jack stands to support the vehicle.
Page 6 of 6
SAFETY RECALL BULLETIN
NHTSA RECALL 20V689
AUTOCAR, LLC SAFETY RECALL ACX-2008
January, 2021
Autocar, LLC
4680 Pinson Valley Parkway
Center Point, AL 35215
888-218-3611

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ACF 00002 Rev. 000
551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s)
with the VIN(s) indicated on the enclosed
owner response cards.
AUTOCAR, LLC SAFETY RECALL ACX-2008
NHTSA RECALL 20V689
January 2021
Dear Autocar Truck Owner:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Autocar, LLC has determined that a defect, which relates to motor vehicle safety, exists in 1060, 2020-2021
model year Xpeditor and Legend chassis. The Xpeditor chassis were manufactured between September 16,
2019 and August 30, 2020 with non-sequential serial numbers between 231681 and 234498 and the Legend
chassis were manufactured between October 11, 2019 and July 30, 2020, with non-sequential serial numbers
in the range of 231625 through 234061. Our records indicate that your vehicle was manufactured within this
time period and may contain the defect described herein.
MODELS
AFFECTED:
Autocar Xpeditor and Legend MY 2020-2021
COMPONENTS
AFFECTED:
Transverse torque rod mounting bolts.
SAFETY DEFECTS
AND POTENTIAL
RISKS:
If the transverse torque rod mounting bolts are not properly torqued, the bolts could fail
and become disconnected from the vehicle, increasing the risk of a crash, personal
injury or property damage.
REPAIR
REQUIRED:
The transverse torque rod mounting bolts will be properly torqued.
TIME REQUIRED
FOR THE REPAIR:
The labor time to repair your vehicle is 1.0 hours.
WHAT YOU
SHOULD DO:
To have your vehicle repaired, contact your local authorized Autocar service site or
email [email protected].
PRIOR REPAIRS: If you have previously paid for repairs relating to this recall you may be entitled to
recover the amount you paid for those repairs. Submit a copy of all documentation
supporting your claim to Autocar at the address set forth below in the “Assistance”
section.
ACF 00002 Rev. 000
551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
NOTICE
REGARDING
LEASED
VEHICLES:
If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are
obligated under federal law to provide a copy of this Notice to the lessee of such vehicle
within 10 days of your receipt of this Notice. Further, you must maintain a record, which
identifies the lessee(s) to whom you send a copy of this Notice, the date you send the
Notice and the VIN of the vehicle that you have leased to the lessee(s).
For purposes of this Notice, the term “Lessor” means a person or entity that is the
owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the
date of this Notice.
OWNER RECALL
RESPONSE
CARD:
The enclosed Owner Recall Response Card identifies your vehicle. Please complete
this postage-paid card and return it to Autocar. If you do not own, have sold or have
traded the vehicle identified on the card, please indicate that on the postage-paid card
and return it to Autocar.
ASSISTANCE: If you need assistance with this recall, call our toll-free numbers below or write to
Autocar at:
Autocar, LLC
Service & Warranty Departments
551 S. Washington St.
Hagerstown, Indiana 47346
888-218-3611 (Toll Free)
877-973-3486 (Toll Free)
You may also submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue SE
Washington, DC 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go
to https://www.safercar.gov.
We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your
safety and satisfaction with your vehicle.
Sincerely,
AUTOCAR, LLC

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ACF 00002 Rev. 000
551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230
IMPORTANT SAFETY RECALL
AUTOCAR, LLC SAFETY RECALL ACX-2008
NHTSA RECALL NO. 20V689
January 2021
TO: U.S. Distributors
Dealer Principals, Service Managers, Warranty Managers, Parts Managers
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Autocar, LLC has determined that a defect, which relates to motor vehicle safety, exists in 1060, 2020-2021
model year Xpeditor and Legend chassis. The Xpeditor chassis were manufactured between September 16,
2019 and August 30, 2020 with non-sequential serial numbers between 231681 and 234498 and the Legend
chassis were manufactured between October 11, 2019 and July 30, 2020, accordingly, a recall to address this
issue is being initiated effective January 4, 2021.
MODELS
AFFECTED:
Autocar Xpeditor and Legend MY 2020-2021
COMPONENTS
AFFECTED:
Transverse Torque Rod Mounting Bolts.
SAFETY DEFECTS
AND POTENTIAL
RISKS:
If the transverse torque rod mounting bolts are not properly torqued, the bolts could
fail and become disconnected from the vehicle, increasing the risk of a crash,
personal injury or property damage.
REPAIR
REQUIRED:
The transverse torque rod mounting bolts will be properly torqued.at no charge to the
owner.
REPAIR
AVAILABLE:
VIN profiles in the Autocar Warranty System will be updated to show the open recall on
January 5, 2021 and a spreadsheet of the affected VINs will be available in the Warranty
system.
REMINDER: It is a violation of Federal law to sell or lease a vehicle covered by this recall notice
unless the recall remedy has been completed. Substantial civil penalties apply to
violations of this law.
If you have any questions or concerns, please contact the Autocar Warranty Department
at [email protected].
Sincerely,
AUTOCAR, LLC

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