Thor Four Winds

RC000207 – Cook Stove Saddle Valves may Leak Gas – 2021 Thor Motor Coach Four Winds Motorhomes

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November 19, 2020 NHTSA CAMPAIGN NUMBER: 20V718000

Cook Stove Saddle Valves may Leak Gas

A gas leak can increase the risk of a fire.

 

NHTSA Campaign Number: 20V718

Manufacturer Thor Motor CoacheBay logo

Components EQUIPMENT

Potential Number of Units Affected 190

 

Summary

Thor Motor CoacheBay logo (TMC) is recalling certain 2021 Four Winds motorhomes, equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.

 

Remedy

TMC will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. The recall began January 14, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000207.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

EN 20E071 Recall Remedy – Manifold Bolt and Valve Seal Replacement

 

RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall:     20V-718

Safety Advisory: RC000207

January 2021

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  «VIN»

«Owner_name»

«Street»

«City», «State»  «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor CoacheBay logo (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2021 Four Winds motorhomes. As a result, TMC is conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been discovered that certain model year model year 2021 Four Winds motorhomes are equipped with a Dometic S31, R1731, AND R2131 Series COOKING STOVES that were manufactured between May of 2018 and July 9, 2020. The user of the motorhome can become aware of the potential defect when, after some period of usage, begins to smell gas near the stove when it is not in operation; if the user or other servicer then attempts to tighten the bolts that hold the valves under the stove burners, the tightening action can  cause irreversible damage to the o-ring seal at  the  valve(s), resulting in a continuous gas leak. Such leak can result in a fire.

 

What we will do

TMC has contacted your selling dealer and has instructed them on how to contact Dometic directly to repair the defect. The Dometic Authorized Service Center will install the remedy for you. This repair will take approximately one (1) hour. This repair will be done at no cost to you.

 

What we need you to do

Please see the included Dometic Owner Notification for more information. At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locate–a–servicecenter/.  If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at [email protected].

If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.

 

If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

 

Sincerely,

Thor Motor CoacheBay logo

 

Hanah Klodzinski

Recall Compliance Coordinator

cc:  National Highway Traffic Safety Administration (NHTSA)

 

1 Affected Product

Vehicle

MAKEMODELYEAR
THOR MOTOR COACHeBay logoFOUR WINDS2021

 

10 Associated Documents

Miscellaneous Document – 20E071 OWNER LETTER 11-12-2020 NHTSA Approved FINAL

RMISC-20V718-5201.pdf 393.435KB


⬇ Download PDF (384.21 KB)

 

Manufacturer Notices(to Dealers,etc)

RCMN-20V718-3012.pdf 409.674KB


⬇ Download PDF (400.07 KB)

 

Manufacturer Notices(to Dealers,etc)

RCMN-20V718-2244.pdf 409.674KB


⬇ Download PDF (400.07 KB)

 

ISSUED Owner Notification Letter(Part 577)

RCONL-20V718-6584.pdf 37.966KB


⬇ Download PDF (37.08 KB)

 

Remedy Instructions and TSB

RCRIT-20V718-5757.pdf 1580.007KB


⬇ Download PDF (1.51 MB)

 

Miscellaneous Document – RMISC-20E071-0739 – Dometic Chronology

RMISC-20V718-3946.pdf 77.274KB


⬇ Download PDF (75.46 KB)

 

Recall Quarterly Report #2, 2021-2

RCLQRT-20V718-8883.PDF 211.233KB


⬇ Download PDF (206.28 KB)

 

Recall Quarterly Report #1, 2021-1

RCLQRT-20V718-6464.PDF 211.127KB


⬇ Download PDF (206.18 KB)

 

Defect Notice 573 Report

RCLRPT-20V718-2475.PDF 216.625KB


⬇ Download PDF (211.55 KB)

 

Recall Acknowledgement

RCAK-20V718-3213.pdf 244.835KB


⬇ Download PDF (239.1 KB)

 

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V718&docType=RCL

 

 

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