PTO May Disengage Causing Aerial to Malfunction – 2018-2020 Rosenbauer Aerial Vehicles

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IMPORTANT SAFETY RECALL
Owner Name
Address
VIN(s)
12/28/2020
Re: Safety Recall Notice NHTSA Recall ID# 20V-728
Dear Owner of a Rosenbauer Fire Apparatus:
If after having attempted to take advantage of this recall you believe you have not been able to
have your fire apparatus remedied without charge and within a reasonable amount of time,
you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Ave., S.E., Washington, D.C. 20590 or call the toll-free vehicle
safety hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first
concern.
Sincerely,
Rosenbauer America Warranty Department
870 S. Broad St.
Fremont, NE 68025
PH: 402-721-7622
PTO Model Number Identification Instructions
To identify your PTO model, you will need to check the first 4 digits on the ID plate. The ID plate
is located on the side of the PTO. If the first 4 digits are MC1A you will need a Rear
Cover/Solenoid conversion kit. If the first 4 digits are CS24 you will NOT need a Rear
Cover/Solenoid conversion kit. See the following photos to aid in determining what PTO your
Aerial is equipped with.

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1
Lisa Sampson
From:
Sent:
To:
Subject:
Attachments:
Lisa Sampson
Wednesday, December 23, 2020 2:05 PM
redacted
Formal Notification Letter – Re: Recall 20V-728
20V-728 PTO Recall Notification Letter for redacted.pdf
Greetings,
Attached is our dealer notification letter notifying you of the impacted trucks related to recall 20V-728 for the Muncie
PTO. Some things to note:
– Hard copy letters will be mailed to these customers in the next 1-2 weeks. Please note that most of our
customers have not received notification yet.
– If you prefer a hard copy letter instead of this email, please let me know and I will arrange to mail one.
– If you need more information related to the impacted trucks, feel free to reach out.
– If a truck isn’t listed in this letter, it’s because we fixed it already.
– Please note that we are asking the customers to verify the model number of their PTO first and then contact us
for replacement parts. We can also send them an instructional video and document explaining how to do the
repair but we are asking for photographs afterwards to ensure it was done.
– If you would like the instructional video, please contact Nate or I and we will send you the link.
– As always, you can reference additional information on the NHTSA website www.safercar.gov.
Thank you for your patience as we work through the process. Happy Holidays and Happy New Year.
Lisa Sampson
Rosenbauer America, LLC
redacted
Rosenbauer South Dakota will be closed December 25th, December 26th, and January 1st for the
Holidays.

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1
Lisa Sampson
From:
Sent:
To:
Subject:
Attachments:
Lisa Sampson
Monday, December 7, 2020 5:28 PM
recalls; redacted
Informal Notification – Re: Upcoming Recall 20V-728
20V728 Rosenbauer PTO Disengage Aerial Malfuction.pdf
Hello Valued Rosenbauer Dealers,
We have submitted our initial paperwork to NHTSA and Transport Canada regarding an upcoming recall for our Muncie
MC1A PTO on some Aerials. You may have impacted trucks in your network. I have attached a basic summary but you
are welcome to look up a more detailed report on the NHTSA website: www.safercar.gov but I have included a quick link
here: 20V728.
This email is to provide an informal notification as we gather information and will submit a formal letter or email to you
as well as the owners. Information that we are gathering are exactly which trucks are impacted as well as their current
location (in WIP, at the dealer, at the customer).
As you are aware, Rosenbauer is growing and going through many changes. We are putting more measures in place to
address recalls and technical service bulletins. In the future, we will keep our dealers in mind and send an informal email
at the time of submitting anything to NHTSA. Furthermore, we have set up a new email address for dealers and
customers to contact us regarding these things as well: [email protected]. Feel free to reach out should
you have any questions regarding recalls or technical service bulletins.
Thank you,
Lisa Sampson
Rosenbauer America, LLC
redacted

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IMPORTANT SAFETY RECALL
Dealer Name
Address
12/15/2020
Re: Safety Recall Notice NHTSA Recall ID# 20V-728
Dear Rosenbauer Dealer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor
Vehicle Safety Act. This is to inform you that a vehicle in your fleet may have a defect that could
affect the safety of a person. Federal law requires the Recall Remedy completed on this unit
prior to customer delivery. If there are any units in your posession at the time you have
received this letter, please contact us.
What is the issue?: Rosenbauer America is recalling certain 2017-2020 Emergency Response
Aerial vehicles equipped with a certain model of Muncie Power Take Off. The Muncie Power
Take Off may disengage causing the aerial ladder to become inoperabable. The result could
impact fire fighting and rescue missions when the ladder won’t move.
What we are asking the customers to do: Please verify the model number on the power take off
of your Aerial Ladder. To locate the tag and PTO, see the instructions below. Once you have
located the PTO, contact Rosenbauer by emailing [email protected] and provide
the truck’s VIN, model # of the power take off and if the unit failed. Even if it didn’t fail, we will
provide replacement parts. In the event that you have a CS24 model that has not failed, we
would appreciate an email letting us know so we can account for this truck.
How is this safety recall resolved: We are telling the customers to contact Rosenbauer or their
Dealer to line up the repair of the Muncie PTO which entails a new solenoid and case. We are
giving the customer the option to do it themselves and if they want to, they can contact us to
obtain the replacement parts and an instructional video and instructional document. If they
prefer their dealer help, we are asking to be included in your correspondence regarding their
truck. Rosenbauer America will reimburse .5 hours of labor if PTO is in the 1 o’clock position
and 1 hour of labor if PTO is in the 8 o’clock position.
What do we need from our dealers: we will be using the SRS ticket system to track everything
related to this recall. Please submit an SRS ticket if you are assisting the customer and include
20V-728 in the complaint area. We also request all invoices uploaded to the SRS. As always, you
can contact us here or through the [email protected] email.
What if the customer already paid to have this repair completed: the customer should contact
Rosenbauer or their Dealer with the details of the repair and they will receive reimbursement.
If you performed the repair, make sure the invoice is in the SRS.
What if the customer listed no longer owns this truck: the customer should contact Rosenbauer
to provide the new owner information. Rosenbauer will then contact the new owner.
If the customer listed is no longer lessor of this vehicle: we ask the customer to please forward
a copy of this notice to the lessee within 10 days to comply with federal regulations or to
contact us for assistance.
We apologize for any inconvenience this safety recall may cause, but safety is our first concern.
Nate Schuelke and Lisa Sampson will be your main point of contact regarding this recall.
VINs included in this recall:
Sincerely,
Rosenbauer America Warranty Department
PTO Model Number Identification Instructions
To identify your PTO model, you will need to check the first 4 digits on the ID plate. The ID plate
is located on the side of the PTO. If the first 4 digits are MC1A you will need a Rear
Cover/Solenoid conversion kit. If the first 4 digits are CS24 you will NOT need a Rear
Cover/Solenoid conversion kit. See the following photos to aid in determining what PTO your
Aerial is equipped with.

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