December 8, 2020 NHTSA CAMPAIGN NUMBER: 20V756000
Operator’s Manual Inaccurate and/or Incomplete
If the operator relies on the provided owner’s manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.
NHTSA Campaign Number: 20V756
Manufacturer Daimler Vans
USA, LLC
Components EQUIPMENT
Potential Number of Units Affected 9
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator’s manual that may be inaccurate and/or incomplete.
Remedy
DVUSA will notify owners, and dealers will replace the printed version of the operator’s manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3PRIDIBA.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Initial Recall Campaign Notification Model 907 (Sprinter )Model Years 2019 Operator’s Manual | DATE: January, 2021 |
IMPORTANT CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
| Campaign No. : | Campaign Desc. : | Operator’s Manual | |
| 2021010004 | PDGPRIDIBA | ||
| This is to notify you of the upcoming Recall Campaign concerning the Operators Manual on approximately 9 MY19 MercedesBenz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Pending” in VMI. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that certain Sprinter vehicles from platform 907 (VS30) may have been delivered with a version of the printed and digital Operator’s Manual that had not been finalized. If the operator relies on a version of the Owner’s Manual that had not been finalized, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash and/or injury to person. | ||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will replace the printed version of the Operator’s Manual with the latest series version and update the software of the digital version of the Operator’s Manual in the respective control unit. | ||
| Parts | Parts are still being verified. An additional notification will be sent when parts are available for repair. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter, VS30 / Platform 907 | ||
| Vehicle Populations | |||
| Total Recall Population | 9 | ||
| Dealer Inventory | 0 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter
| |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An interim owner notification letter will be mailed End of January, 2021 | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Initial Recall Campaign Notification Model 907 (Sprinter )Model Years 2019 Replace Operator’s Manual | DATE: March, 2021 |
IMPORTANT CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
| Campaign No. : | Campaign Desc. : | Replace Operator’s Manual | |
| 2021020027 | VS3PRIDIBA | ||
| This is to notify you of the upcoming Recall Campaign concerning the Operators Manual on approximately 9 MY19 MercedesBenz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that certain Sprinter vehicles from platform 907 (VS30) may have been delivered with a version of the printed and digital Operator’s Manual that had not been finalized. If the operator relies on a version of the Owner’s Manual that had not been finalized, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash and/or injury to person. | ||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will replace the printed version of the Operator’s Manual with the latest series version and update the software of the digital version of the Operator’s Manual in the respective control unit. | ||
| Parts | Parts are Available | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter, VS30 / Platform 907 | ||
| Vehicle Populations | |||
| Total Recall Population | 9 | ||
| Dealer Inventory | 0 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter
| |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed March, 2021 | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2021020027 March, 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 907 (Sprinter), Model Year 2019 Replace Operator’s Manual |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that certain Sprinter vehicles from platform 907 (VS30) may have been delivered with a version of the printed and digital Operator’s Manual that had not been finalized. If the operator relies on a version of the Owner’s Manual that had not been finalized, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash and/or injury to person.
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 9 vehicles are involved.
Order No. V-RC-2021020027
SEOCONTENT-START
Model 907
with code ZU8 (National version for USA)
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Acc. no. Code
L 02 1248 Operations: Replace/provide operator’s manual 0.1hrs 58 922 58 VS3PRIDIB
A
L 02 2443 Operations: Connect/disconnect vehicle diagnosis
system
0.1hrs 58 922 58 VS3PRIDIB
A
L 02 2445 Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
0.1hrs 58 922 58 VS3PRIDIB
A
L 02 2442 Operations: Update ………….. control unit software
(vehicle diagnosis system connected) 0.1hrs 58 922 58 VS3PRIDIB
A
L 02 2457 Operations: Extra work for updating …. …. ……
control unit software for increased data volume
0.2hrs 58 922 58 VS3PRIDIB
A
Notes on programming control
units
AH54.21-P-0001-03Z
g Check
1 Check whether vehicle is affected
by measure.
i
For authorized Mercedes‑Benz
service partners, only the entry in
the Extended VEGA Application
(EVA) system, in the “Current” tab,
is decisive. An additional test of the
affected vehicles in the workshop
information system (WIS) or
vehicle list is thereby not
necessary.
V-RC-2021020027 1
Replace
2 Replace operator’s manual. i
When ordering, take into account
the vehicle identification number:
WD3PF0CD5KP001337 →
A 907 584 52 02
WD3PF0CD4KP001443→
A 907 584 51 02
WDAPF3CC6KN000873→
A 907 584 53 02
WDZPF0CD5KP001442→
A 907 584 53 02
WDZPF0CD4KP001447→
A 907 584 53 02
WDZPF0CD6KP001448→
A 907 584 53 02
WD3PF0CD2KP001439→
A 907 584 51 02
WDZPF0CD8KP001449→
A 907 584 53 02
WDAPF3CC6KN000887→
A 907 584 53 02
Update software
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
2 V-RC-2021020027
4 Connect charging equipment.
f Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard
electrical system battery.
5 Update head unit control unit
software.
u Service Information: Regio DVD
and Retail Data Storage
SI00.01-D-0044SG
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
i
The digital operator’s manual is
updated here.
6 Disconnect diagnostic system.
a AD00.00-D-2000-06TS
7 Remove charger from vehicle.
f AR54.10-D-1127TS
Parts ordering note
Part no. Designation Quantity
A 907 827 15 00 DVD operator’s manual 1
A 907 584 51 02 Operator’s manual (take into account information in operation step 2) n. B.
A 907 584 52 02 Operator’s manual (take into account information in operation step 2) n. B.
A 907 584 53 02 Operator’s manual (take into account information in operation step 2) n. B.
V-RC-2021020027 3
SEOCONTENT-END
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FREIGHTLINER | SPRINTER (VS30) | 2019 |
| FREIGHTLINER | SPRINTER 1500 | 2019 |
| FREIGHTLINER | SPRINTER 2500 | 2019 |
| FREIGHTLINER | SPRINTER 3500 | 2019 |
| FREIGHTLINER | SPRINTER 4500 | 2019 |
| MERCEDES BENZ | SPRINTER (VS30) | 2019 |
| MERCEDES-BENZ | SPRINTER 1500 | 2019 |
| MERCEDES-BENZ | SPRINTER 2500 | 2019 |
| MERCEDES-BENZ | SPRINTER 3500 | 2019 |
| MERCEDES-BENZ | SPRINTER 4500 | 2019 |
10 Associated Documents
Recall Quarterly Report #2, 2021-2
RCLQRT-20V756-9148.PDF 211.238KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V756-0045.pdf 1133.156KB
Owner Notification Letter(Part 577)
RCONL-20V756-2821.pdf 177.158KB
Recall Acknowledgement
RCAK-20V756-4088.pdf 244.176KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V756-5191.PDF 211.144KB
Defect Notice 573 Report
RCLRPT-20V756-2099.PDF 214.386KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V756-5105.pdf 694.183KB
Recall 573 Report- Amendment 1
RCLRPT-20V756-4830.PDF 214.386KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V756-4666.pdf 163.735KB
Recall Quarterly Report #3, 2021-3
RCLQRT-20V756-2001.PDF 211.321KB
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