December 18, 2020 NHTSA CAMPAIGN NUMBER: 20V799000
Outdoor Cooktop Can Be Stowed Away While On
If the cooktop is stowed away while the propane hose is attached and the burner is on, it will increase the risk of a fire.
NHTSA Campaign Number: 20V799
Manufacturer Forest River
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 15
Summary
Forest River, Inc. (Forest River) is recalling certain 2021 Puma travel trailers. The outdoor cooktop may be stowed away while the propane hose is still attached and the burner is on.
Remedy
Forest River will notify owners, and dealers will install a bracket to the drawer housing the outside cooktop preventing the drawer from being closed while the propane line is still attached, free of charge. The recall began January 15, 2021. Owners may contact Forest River customer service at 1-574-642-0606. Forest River’s number for this recall is 425-1269.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 Puma PUT26RBSS travel trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The outdoor cooktop can be stowed away with the propane hose still attached, and the burner(s) on.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
If the outdoor cooktop is stowed away with the burner still on this can cause a risk of fire, property damage and/or injury.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. A bracket will be installed to prevent the drawer housing the outside grill from being stowed with the propane line connected. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .5 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Puma
Forest River, Inc.
Attn: WARRANTY MANAGER
2551 Century Drive
Goshen, IN 46528
RECALL 20V799 / 2020-630 REMEDY INSTRUCTIONS
| Make(s): PUMA TRAVEL TRAILER Model(s): PUT26RBSS (XLE LITE) Model Year(s): 2021 | Repair Code: RC-096-03-00-003948 Allotted Time: .50 HRS. Inspection Code: N/A Allotted Time: N/A |
| Concern: The exterior cooktop may be stowed and the exterior door may engage one of the two latches with the LPG line still connected to the cooktop. | Photo(s) Required: YES Prior Authorization Required: YES Part(s) Kit Number: F100240155 Part(s) Return: NO |
Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
STEP 1: ORDER THE PARTS KIT FROM PUMA 425 XLE LITE AND RECEIVE THE “LPG LINE SAFETY STOP” (FIG. 1);
STEP 2: LOCATE THE LPG LINE OUTPUT OF THE EXTERIOR MICRO KITCHEN (FIG. 2);
STEP 3: LOCATE THE LPG LINE SAFETY BRACKET PER THE DIMENSIONS AND LOCATION LISTED IN FIGURE 3 AND MARK THE HOLES ONTO THE MICRO KITCHEN HOUSING;
STEP 4: DETERMINE THE APPROPRIATE SIZE RIVET THAT MATCHES THE HOLES IN THE LPG LINE SAFETY STOP;
STEP 5: DRILL THE APPROPRIATE SIZE HOLES ON THE HOLE MARKS ON THE MICRO KITCHEN HOUSING THAT WILL LOCATE THE LPG LINE SAFETY STOP;
STEP 6: CHECK FOR CORRECT ORIENTATION OF THE LPG LINE SAFETY STOP AND RIVET INTO PLACE AND ENSURE THE INSTALLATION OF THE BRACKET IT SECURE AND NOT LOOSE;
STEP 7: VACUUM OUT THE AREA OF ALL METAL SHAVINGS AND OTHER DEBRIS.
SEOCONTENT-START
IMPORTANT SAFETY RECALL
Page 1 of 2
1/15/2021
Attn: WARRANTY MANAGER
2551 Century Drive
Goshen, IN 46528
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 20V799
CANADA RECALL: 2020-630
FR ID: 425-1269
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
Page 2 of 2
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 642-0606
If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address:
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2020-630
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 20V799
***************************************************************************************************************
IMPORTANT SAFETY RECALL
Page 1 of 2
1/15/2021
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2021 Puma PUT26RBSS travel trailer recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 11/4/2020 through 11/25/2020.
DEFECT/NONCOMPLIANCE:
The outdoor cooktop can be stowed away with the propane hose still attached, and the burner(s) on.
EVALUATION OF RISK:
If the outdoor cooktop is stowed away with the burner still on this can cause a risk of fire, property damage and/or injury.
SERVICE PROCEDURE:
Dealership Service Department Service procedures to add a bracket to the drawer housing of the outside cooktop is located on Dealer Connect
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100240155
DEALER REPAIR CODES: Dealer Connect
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
20V799
2020-630
RC-096-03-00-003948
INSTALL BRACKET ON OUTSIDE GRILL
.5 HRS.
Pictures are required for the remedy and/or inspection after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 642-0606
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 20V799
CANADA RECALL: 2020-630
FR ID: 425-1269
<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
Page 2 of 2
The Recall shall be considered the utmost priority to remedy the 2021 Puma PUT26RBSS travel trailer recreational vehicle in question. The retail consumer shall not be charged any amount of monies for remedy to their 2021 Puma PUT26RBSS travel trailer recreational vehicle listed under this Recall.
If your dealership has already performed the remedy to 2021 Puma PUT26RBSS travel trailer recreational vehicle, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2021 Puma PUT26RBSS travel trailer recreational vehicle in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FOREST RIVER | PUMA | 2021 |
8 Associated Documents
Remedy Instructions and TSB
RCRIT-20V799-2270.pdf 268.21KB
Recall Acknowledgement
RCAK-20V799-4097.pdf 244.782KB
Defect Notice 573 Report
RCLRPT-20V799-2667.PDF 213.995KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V799-7366.PDF 211.236KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-20V799-0940.pdf 210.614KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V799-4083.PDF 211.139KB
Recall Quarterly Report #3, 2021-3
RCLQRT-20V799-4336.PDF 211.319KB
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