21-392 – Solar Prep Wiring May Not Be Connected Properly – 2020 Keystone Cougar Recreational Trailers

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2021 Cougar Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any
inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance
to us.
It has been decided that the Solar Prep wiring to the 12VDC breakers located by the battery may not
be connected to the protected side of the breaker. If this condition exists, it will lead to an increased
risk of fire if an electrical short should occur on the unprotected circuit. If the wire leading to the
Solar Prep experiences a short, there is an increased risk of fire and/or property damage.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is to inspect the installation of the Solar Prep wiring at the circuit breaker
mounted close to the battery and remount the wiring if needed. The service and parts required for
this corrective action will be provided at no charge to you.
Wiring must be remedied by an authorized dealer. As soon as possible, please make an appointment
to have your RV serviced by your dealership. The labor time to perform this correction is
approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be
needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-801
Safety Advisory: 21-392
January 11, 2021

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 21-392
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2021 Cougar Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the Solar Prep wiring to the 12VDC breakers located by the battery may
not be connected to the protected side of the breaker. If this condition exists, it will lead to an
increased risk of fire if an electrical short should occur on the unprotected circuit. If the wire
leading to the Solar Prep experiences a short, there is an increased risk of fire and/or property
damage. The vehicles included in the recall are:
2021 Cougar Travel Trailers, Models: 22MLS, 22RBS, 25RDS, 26RBS,
26RKS, 27RES, 29BHS, 30RKD, 31MBS, 32RLI, 34TSB
Serial Number Range: MV505097 – MV506397
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10» «VIN11» «VIN12»
«VIN13» «VIN14»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #21-392,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 20V-801
CAN: 2020-640
Safety Advisory: 21-392
January 11, 2021

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