20510 – Engine may Rev and Overcome Parking Brake – 2019-2021 International MV, 2020-2021 International HV, 2014-2020 International DuraStar & 2015-2018 International WorkStar

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Navistar, Inc.
2701 Navistar Drive
Lisle, IL 60532 USA
navistar.com
IMPORTANT SAFETY RECALL 20510
NHTSA RECALL NO. 20V-810
This notice applies to your vehicle identified on the
enclosed card.
Dear INTERNATIONAL• Customer,
This notice applies to your vehicle identified on the enclosed
card. This notice is sent to you in accordance with the
requirements of the National Traffic and Motor Vehicle Safety
Act.
Navistar has decided that a defect which relates to motor vehicle
safety exists in certain 2020 and 2021 HV® series trucks butlt
05/01/2019 thru 11/09/2020, 2019 thru 2021 MV® series trucks
built 12/04/2017 thru 11/12/2020, 2014 thru 2020 DuraStar®
models bu~t 10/08/2013 thru 08/1612019, and 2015 thru 2018
WorkStar® models built 12/15/2014 thru 04105’2017 with feature
code 12VXT (Engine Speed Control; Electronic, Stationary,
Variable Speed) or 12VXU (Engine Speed Control for PTO;
Electronic, Stationary Pre-Set, Two Speed Settings).
REASON FOR THIS RECALL
On certain trucks equipped with an automatic transmission, if the
automatic transmission is still in drive or reverse position and the
stationary PTO switch is engaged, the engine RPM will ramp up
and may overcome parking brake hold capability resulting in
possible vehicle movement.
RISK TO MOTOR VEHICLE SAFETY
Unexpected movement of the truck from the park position can
increase the risk of property damage or personal injury.
DEFECT REMEDY
The repair will involve updating the parameters in the Engine
Control Module that enables the PTO neutral interlock.
Authorized repair locations have software and instructions to
repair your vehicle. The repair will be performed free of charge
and take approximately 45 minutes to complete.
ACTIONS YOU SHOULD TAKE
If you own this vehicle, please contact any INTERNATIONAL®
dealer or a Love’s Truck Tire Care or Speedco’ location to have
your vehicle repaired at no cost to you. You can find your nearest
service location by calling 1-800-448-7825 or by using the
[Ra]&O !J:i[§[ID
FEB 1 7 2021
Cr/M /’ L /,(1/ G-e- By: …………………. .
A NAVISTAR COMPANY
FEBRUARY 2021
service locator at http:l/www.internationaltrucks.com or
https:l/www.loves.com .
‘Love’s and Speedco locations in Texas cannot perform warranty
services.
If you have already paid for repairs prior to this notice that
corrected the defect, you may be eligible for reimbursement of
certain repafr expenses if they occurred 11/21/2018 thru
01/20/2019. Present your original repair paperwork and proof of
payment to any INTERNATIONAL® dealer and your eUglbnity will
be reviewed. You may also submit a claim using the enclosed
Request for Reimbursement card.
If you are the lessor of this vehicle, please forward a copy of
this notice to the lessee within ten days to comply with federal
regulations.
If you do not own this vehicle, please fill out and return mail
the enclosed card so that you will not be contacted again about
this recall.
IF YOU NEED FURTHER ASSISTANCE
If you believe that Navistar has failed to remedy the defect
without charge or within a reasonable time, please follow the
procedure described in the Owner Assistance Guide section in
your Owner’s Manual or call toll free 1-800-448-7825.
You may also submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Ave,
SE, Washington, DC 20590; or call the toll free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
Navistar requests your prompt attention and patience regarding
the correction of this defect and apologizes for any
inconvenience this may cause you.
Navistar, Inc.

***************************************************************************************************

@oo □@□@ 11’aJ£□ Cbrn@
FEB I O 2021 FEB l 7 2021
. C~/1/’v’A-<A
20510
January 2021
SUBJECT: SAFETY RECALL
Stationary PTO on certain HV® series trucks built
05/01/2019 thru 11/09/2020, MV® series trucks built
12/04/2017 thru 11/12/2020, DuraStar® models built
10/08/2013 thru 08/16/2019, and WorkStar® models
built 12/15/2014 thru 04/05/2017 with feature code
12VXT (Engine Speed Control; Electronic,
Stationary, Variable Speed) or 12VXU (Engine
Speed Control for PTO; Electronic, Stationary Preset,
Two Speed Settings)
DEFECT DESCRIPTION
On certain trucks equipped with an automatic transmission, if the automatic
transmission is still in drive or reverse position and the stationary PTO switch is
engaged, the engine RPM could ramp up and may overcome parking brake hold
capability resulting in possible vehicle movement. Unexpected movement of the
truck from the park position can increase the risk of property damage or personal
injury.
MODELS INVOLVED
This safety recall involves certain HV® series trucks built 05/01/2019 thru
11/09/2020, MV® series trucks built 12/04/2017 thru 11/12/2020, DuraStar®
models built 10/08/2013 thru 08/16/2019, and WorkStar® models built
12/15/2014 thru 04/05/2017 with feature code 12VXT (Engine Speed Control;
Electronic, Stationary, Variable Speed) or 12VXU (Engine Speed Control for
PTO; Electronic, Stationary Pre-Set, Two Speed Settings).
ELIGIBILITY
This procedure applies ONLY to vehicles marked in the Navistar Service Portal
with safety recall 20510. Also complete any other open campaigns listed on the
Service Portal at this time.
VEHICLE RECALL 20510
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 1
PARTS INFORMATION
There are no parts for this campaign.
TOOLS INFORMATION
Part Number Tool Descrh>tion Quantitv
N/A EZ-Tech® 1
N/A Cummins lnsite 1
N/A Approved USB Communication Interface 1
PSC550CC Battery CharQer 55 Amp 1
SERVICE PROCEDURE
WARNING! TO PREVENT PROPERTY DAMAGE, PERSONAL INJURY, AND /
OR DEATH, PARK VEHICLE ON HARD FLAT SURFACE, TURN THE ENGINE
OFF, SET THE PARKING BRAKE AND INSTALL WHEEL CHOCKS TO
PREVENT THE VEHICLE FROM MOVING IN BOTH DIRECTIONS.
WARNING! TO PREVENT PERSONAL INJURY AND / OR DEATH, ALWAYS
WEAR SAFE EYE PROTECTION WHEN PERFORMING VEHICLE
MAINTENANCE.
WARNING! TO PREVENT PROPERTY DAMAGE, PERSONAL INJURY, AND /
OR DEATH, KEEP FLAMES OR SPARKS AWAY FROM VEHICLE AND DO
NOT SMOKE WHILE SERVICING THE VEHICLE’S BATTERIES. BATTERIES
EXPEL EXPLOSIVE GASES.
1. Bring vehicle into shop and park on flat surface.
2. Shift transmission to Park or Neutral and set parking brakes.
3. Turn vehicle ignition to Key OFF position.
4. Install wheel chocks.
5. Connect battery charger/ maintainer to vehicle battery.
6. Connect EZ-Tech to vehicle with approved USB communication interface.
7. Turn ignition key to on position, engine off.
8. Connect to Cummins lnsite.
VEHICLE RECALL 20510
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 2
1 2
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Figure 1
1 Features and Parameters button
2 PTO menu
3 4 3 Parking brake interlock / value
4 Transmission neutral interlock/ value
5 Maximum vehicle speed interlock/ value
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eoon
1800 RPM
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9. Select Features and Parameters button (Figure 1, Item 1) from the menu
table on left side.
NOTE: PTO must be on “ENABLE” in order to modify parameters below it.
10. Scroll down to PTO menu Figure 1, Item 2).
11. For the following PTO parameters, set them as follows.
a. Parking Brake Interlock Type: ALL (Figure 1, Item 3).
b. Transmission Neutral Interlock: ENABLE (Figure 1, Item 4).
c. Maximum Vehicle Speed: 2mph / 3.2kmh (Figure 1, Item 5).
VEHICLE RECALL 20510
© 2017 Navistar, Inc. AU rights reserved. All marks are trademarks of their respective owners. 3
■ f ife Edit View Tools Manage License(s) Send To Gu1danz Window Help
: ~ ~ ,,. ffi;l I i lilih e I a l:l I A I ~ ~ I d!]a I ~ ~ T I e:) I DiSCOI ined fn,m
ECM
1
Figure 2
!Send to ECMI
eater
1 Send to ECM button
12.Select the Send to ECM button (Figure 2, Item 1) from the menu table at
the top.
13. Once send has completed, turn ignition key to off position and wait 30
seconds.
14. Turn ignition key to on position, engine off and verify parameter settings
have been saved.
15.Disconnect EZ-Tech from vehicle.
16. Remove battery charger/ maintainer from vehicle battery.
17. Turn ignition key to off position.
18. Remove wheel chocks.
END OF SERVICE PROCEDURE
LABOR INFORMATION
Operation Number Description
A40-20510-1 Reset Parameters
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface next
to the vehicle identification number (VIN) plate.
VEHICLE RECALL 20510
Time
0.5 hrs.
COMPLETED
Service Location Code I
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 4
ADMINISTRATIVE/ DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 20510.
Section 7 of the Warranty Policy and Procedures manual contains further
information related to the submission and processing of AFC/Recall claims.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, a barrel of oil, or a tube of silicone) should be prorated for the
cost of the individual pieces / amount used during each repair.
GROUP
GROUP – Enter nu mber
NOUN – Leave b lank ~
._ I
–
C (CAUSE) – Ente r either 1, 2, 3. (See below)
1. Inspected (No repair required).
2. Inspected and repaired.
3. Defective p art from parts stock. –
arranty Code) Enter 40. ::
I I
WARRANTY – (W
TYPE PART – En
PAD – Enter 1JO
ter P for type part causing failure. ~
—
UNITED STATES AND POSSESSIONS
NOUN C WARR. TP PAD
I I I I
OOOOCM7910
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
VEHICLE RECALL 20510
,@ 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 5
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
VEHICLE RECALL 20510
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 6
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.
NAVISTAR, INC.
VEHICLE RECALL 20510
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 7

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