January 20, 2021 NHTSA CAMPAIGN NUMBER: 21V019000
Stove Saddle Valves may Leak Gas
A gas leak can increase the risk of a fire.
NHTSA Campaign Number: 21V019
Manufacturer Keystone
RV Company
Components EQUIPMENT
Potential Number of Units Affected 309
Summary
Keystone RV Company (Keystone) is recalling certain 2019-2020 Impact 26V, 28V, 29V, 311, 317, 330, 332, 343, 351, 359, 367, 415, 3118, 3219 recreational trailers, equipped with Dometic 3 burner cooking stoves. The stove’s saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
Remedy
Keystone will notify owners, and dealers will remove the existing manifold bolts and seals and install new seals and bolts, free of charge. The recall began February 12, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 21-398.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
2/4/21
Keystone RV Company
SAFETY ADVISORY # 21-398
Dometic Cooking Stove
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a Dometic R1731 three burner cooking stove that has an internal O-ring between the saddle valve and the manifold that could possibly leak propane gas into the appliance. Under certain conditions during the cooking stove operation, the piezo ignitor can ignite the propane gas leading to an increased risk of personal injury, and/or fire.
| Models Included: | 2019 – 2020 Impact Travel Trailers: 26V, 28V, 29V, 311, 317, 330, 332, 343, 351, 359, 367, 415, 3118, 3219 |
| Serial Number Ranges: | 2019 KF815255 – KF815520
2020 LF815000 – LF815042 |
| Parts Required: | 1 – KRV # 675877 – Range – Recall – Dometic Cooking Stove Recall – 21-398 – Item 4471004798 (VIN required for order) |
| Tools Required: | – See Dometic instructions below |
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to inspect the model and serial as listed in the Dometic document below. Once the stove is verified as being affected, follow the procedures to replace the seals as outlined.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Follow the Dometic procedures as outline below.
Step 3
Once Dometic procedures have been followed, proceed to warranty reimbursement. Submitting warranty through Keyexpress eliminates the need to fill out the Dometic Recall Response card.
EN 20E071 Recall Remedy – Manifold Bolt and Valve Seal Replacement
Service Kit Instructions
| USA & CANADA
Service Office | Service Center & Dealer Locations
Visit: | Recall Remedy Questions?
888-943-4905 / |
| Cooktop Models | Service Kit Number |
| R1731 | 57725 |
| R2131 | |
| S31 |
| Kit Contents | Description |
| 57723 | Recall Remedy – Manifold Bolt and
Valve Seal Replacement Service Kit Instructions |
| 57722 | Threadlocker Bolts (4) |
| 57724 | Bell Washer (4) |
| 57721 | Valve Seal (3) |
| 57727 | Orange Stickers (2) |
| 57226 | Recall Response Card |
1 Explanation of Symbols and Safety Instructions
This manual has safety information and instructions to help you eliminate or reduce the risk of accidents and injuries.
1.1 Recognize Safety Information
This is the safety alert symbol. It is used to alert you to potential physical injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
1.2 Understand Signal Words
A signal word will identify safety messages and property damage messages, and it will indicate the degree or level of hazard seriousness.
WARNING
This indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION
This indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
NOTICE: Used to address practices not related to physical injury.
Indicates additional information that is not related to physical injury.
2 Recommended Tool List
Dometic Corporation recommends that the following tools be used to complete this recall remedy.
Recommended Tools and Materials
Square Bit Driver
Torque Wrench (0–40 in-lbs)
Manometer
3 Recall Remedy Qualification
WARNING: FIRE AND/OR EXPLOSION HAZARD. Failure to obey the following warnings could result in death or serious injury:
- This recall remedy should only be implemented by a qualified service technician.
- Turn off the gas supply before initiating any part of this recall remedy. Failure to obey this warning could result in death or serious injury.
CAUTION: LIFTING HAZARD.
Use a sturdy prop or a second person to hold up the cooktop. Failure to obey this warning could result in minor or moderate injury.
NOTICE: Do not move the cooktop by pulling on the grate. Otherwise, damage to the cooktop could occur.
The images used in this document are for reference purposes only. Components and locations may vary according to specific cooktop models.
Before replacing any parts, verify your cooktop is part of the National Highway Traffic Safety Administration (NHTSA) 20E071 recall campaign.
3.1 Remove Center Burner Knob
Before replacing any parts, verify your cooktop has not already had this recall remedy performed.
1 Look for Orange Sticker
Recall Remedy – Manifold Bolt and Valve Seal Replacement
- Remove the knob on the center burner of the cooktop.
- Look for an orange sticker on the bracket behind the knob.
- If there is an orange sticker, then your cooktop has already had the recall remedy installed. Place the knob back on the center burner and you are done.
- If there is not an orange sticker, then proceed with the next step of the recall remedy qualification.
3.2 Lift the Cooktop
The model and serial numbers, that determine whether your cooktop is part of the recall campaign, are located on a nameplate on the underside of the cooktop.
2 Remove the Cooktop Screws
- Using a square bit driver, remove the two screws securing the cooktop brackets. Retain the screws for reassembly.
3 Remove the Cooktop
- Remove the grate.
- Pull the cooktop forward and lift. Use a sturdy prop or a second person to hold up the cooktop to avoid a safety hazard.
3.3 Locate the Model and Serial Number
If your cooktop is not one of the models listed and is not in the specified serial number range, then this service kit does not apply to your cooktop.
4 Locate the Model and Serial Number
Find the model number and serial number of your cooktop.
- Locate the nameplate on the underside of the cooktop, visible when the cooktop is raised.
- Find the model number and record it for later use.
- Verify the model number is S31, R1731, or R2131.
- Find the serial number and record it for later use.
| Model | Serial Number Range |
| S31 | SU82200001 – SU83900100
SU93400001 – SU93400100 SU93600001 – SU93600300 SU02100001 – SU02100100 |
| R1731 and R1231 | 81897193 – 02799381 |
- Verify the serial number falls in the range of affected cooktops for your model.
If you are unsure, then call the phone numbers on the cover of this recall remedy or go to www.dometic.com to confirm whether your cooktop is on the list of recalled units.
4 Replacement
This section describes how to replace the manifold bolts and valve seals in the cooktop.
4.1 Remove the Manifold Pipe
5 Remove the Manifold Pipe
The manifold pipe must be lowered to access the valves.
- Using a socket wrench, remove the four manifold bolts.
- Lower the manifold pipe from the burner valves.
4.2 Replace the Valve Seals
6 Replace the Valve Seal
- For each burner valve, replace the black valve seal with a red valve seal (provided). Do not replace the black seal for the oven thermostat valve.
- For the burner valves, make sure the tab on the red valve seal sets in the recess in the valve.
- Dispose of the removed black valve seals and manifold bolts according to “Disposal” on page 5.
4.3 Reassemble the Manifold Pipe
7 Install the Bell Washers
- Place a bell washer (provided) over each of the four threadlocker bolts (provided). Make sure the bell washer is placed in the correct orientation as shown in Figure 7.
- Assemble the manifold bracket to each valve while turning the threadlocker bolts finger tight.
- Torque each threadlocker bolt to 15–20 in-lbs with a torque wrench.
Exceeding recommended torque could damage components and cause a possible gas leak.
5 Perform a Leak Test
Before reassembling the cooktop, perform a leak test.
- Turn on the gas supply.
- Pressurize the range with propane at 11 inches water column.
- Spray the manifold around the replaced seals with a mixture of soap and water.
- Ensure there are no bubbles. Observe for a minimum of 1 minute.
- Reduce the pressure to 8 inches water column and isolate the range and pressure gauge from the supply.
- Observe the pressure for 3 minutes and ensure there is zero drop in pressure.
6 Reassemble the Cooktop
- Lower the cooktop to the base and push to slide into place.
- Secure the cooktop brackets with the two original screws.
- Replace the grate.
The installer of this recall remedy kit is required to complete the recall response card (provided):
8 Place Recall Sticker
- If this recall remedy was performed on a compatible unit in an RV, then:
- Place an orange sticker (provided) on the bracket behind the center burner knob.
- Place the knob on the center burner.
- If this recall remedy was performed on a compatible unit that is still in its original packaging from Dometic, then:
- Attach the second orange sticker to the label on the outside of the box near the unit model and serial number.
- Otherwise, dispose of the second sticker.
7 Fill Out the Recall Response Card
The information on the recall response card is vital to proper record keeping and reporting to NHTSA.
This information helps confirm that Dometic, the Original Equipment Manufacturer (OEM), and the dealer are complying with federal law and collecting the proper records for reporting.
9 Recall Response Card
- Customer Information – Provide the contact information of the end user/owner of the RV which has the cooktop. If the unit is still in its original packaging and not installed in an RV, write N/A.
- Dealer/Repair Center Information – Provide the Dometic dealer number or repair center number, whichever is applicable, as well as the contact information. Also provide the work order number (if applicable), otherwise use the last name and first name of the retail customer.
- Recalled Unit Information – Provide the cooktop model number and serial number (recorded earlier) and the repair date.
- Recreational Vehicle Information – Provide the RV manufacturer, model, serial number, and vehicle identification number (VIN). If the unit is still in its original packaging and not installed in an RV, write N/A.
- Return the completed recall response card to the Dometic Service Office.
8 Disposal
Place the packaging material in the appropriate recycling waste bins, whenever possible. Consult a local recycling center or specialist dealer for details about how to dispose of the product in accordance with all applicable national and local regulations.
WARRANTY REIMBURSEMENT INSPECTION ONLY
Submit a claim with the stove model and serial number on Key Express using Flat Rate Code # 7139842F
In the Complaint section note: Safety Advisory # 21-398
In the Cause section note: Safety Advisory # 21-398
In the Correction section note: Model or serial number does not fall within the recall parameters
Stove Model# R1731
Stove Serial# XXXXXXXX
The amount of time authorized for this repair is 0.3 hour.
REPAIR
Submit the claim with the stove model and serial number on Key Express using Flat Rate Code # 7139842A. Do not fill out Dometic Recall Response Card.
In the Complaint section note: Safety Advisory # 21-398
In the Cause section note: Safety Advisory # 21-398
In the Correction section note: Stove is affected according to the Dometic Recall. Installed Dometic Recall Kit.
Stove Model# R1731
Stove Serial# XXXXXXXX
The amount of time authorized for this repair is .75 hour.
PARTS DISPOSITION
No return parts.
Please call Keystone RV Customer Service at 866-273-1452 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-019
Safety Advisory: 21-398
February 12, 2021
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2019-2020 Impact Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population have a Dometic R1731 three burner cooking stove that has an internal O-ring between the saddle valve and the manifold that could possibly leak propane gas into the appliance. Under certain conditions during the cooking stove operation, the piezo ignitor can ignite the propane gas leading to an increased risk of personal injury, and/or fire.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is is remove the existing manifold bolts and seals and install new seals and bolts. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
Shut the valve off at the propane bottles and do not use the propane system or any propane appliance until the recall remedy is complete because propane gas can leak into the RV through the damaged stove valve. If you smell propane after shutting off the valve at the propane bottles, open all windows until the gas dissipates. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-4254369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com
SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 21-398
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2019-2020 Impact Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population have a Dometic R1731 three burner
cooking stove that has an internal O-ring between the saddle valve and the manifold that could
possibly leak propane gas into the appliance. Under certain conditions during the cooking stove
operation, the piezo ignitor can ignite the propane gas leading to an increased risk of personal
injury, and/or fire. The vehicles included in the recall are:
2019-2020 Impact, Models: 26V, 28V, 29V, 311, 317, 330, 332, 343, 351, 359,
367, 415, 3118, 3219
Serial Number Range: 2019 KF815255 – KF815520
2020 LF815000 – LF815042
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10» «VIN11» «VIN12»
«VIN13» «VIN14» «VIN15» «VIN16»
«VIN17» «VIN18» «VIN19» «VIN20»
«VIN21» «VIN22» «VIN23» «VIN24»
«VIN25» «VIN26»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #21-398,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 21V-019
CAN: 2021-019
Safety Advisory: 21-398
February 12, 2021
***********************************************************************************************
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | IMPACT | 2019-2020 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-21V019-7755.PDF 215.197KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V019-6205.PDF 211.13KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-21V019-9718.pdf 103.088KB
Remedy Instructions and TSB
RCRIT-21V019-0102.pdf 1595.729KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V019-5505.pdf 120.274KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V019-1413.PDF 211.231KB
Recall Acknowledgement
RCAK-21V019-2504.pdf 398.526KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V019-1011.PDF 211.313KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V019-7444.PDF 211.425KB
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