January 21, 2021 NHTSA CAMPAIGN NUMBER: 21V021000
Incorrect Federal Identification Tag/Part 567
Incorrect PSI information could cause the tires to be overinflated, and increase the risk of a crash.
NHTSA Campaign Number: 21V021
Manufacturer Keystone
RV Company
Components TIRES, EQUIPMENT
Potential Number of Units Affected 207
Summary
Keystone RV Company (Keystone) is recalling certain 2020-2021 Dutchmen Voltage 3001, 3351, 3521, 3531, 3551, 3571, 3951 and 4271 recreational trailers. The Federal Identification Tag incorrectly lists the recommended tire pressure as 110 PSI, instead of the correct tire pressure of 95 PSI. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”
Remedy
Keystone will notify owners, and dealers will replace the Federal Identification Tag, free of charge. The recall began February 3, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 21-399.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-021
Safety Advisory: 21-399
February 3, 2021
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020-2021 Voltage Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the tire pressure as 110 PSI. The correct tire pressure is 95 PSI. An incorrect label may lead to unintentionally overinflating the tires, increasing the risk of a crash.
What we will do
We have enclosed the corrected tags to remedy the situation.
What we need you to do
Inspect tire pressure and decrease to 95 PSI as stated on the tire. At your earliest convenience, apply the new Federal Identification Tag over top of the existing label. (The tag is located on the driver side front, and entry door frame.) If you require assistance installing the label, please make an appointment with your dealer and bring the unit to the dealership and they will install the label at no cost to you.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com
SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 21-399
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2020-2021 Voltage Fifth Wheels. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population fail to conform to the requirements of
Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the
incorrect information on the Federal Identification Tag. The tag indicates the tire pressure as 110
PSI. The correct tire pressure is 95 PSI. An incorrect label may lead to unintentionally
overinflating the tires, increasing the risk of a crash. The vehicles included in the recall are:
2020-2021 Voltage Fifth Wheels, Models 3001, 3351, 3521 3531, 3551, 3571,
3951, 3951, 4271
Serial Number Ranges: 2020 LZ990722 – LZ990865
2021 MZ990014 – MZ990603
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10» «VIN11» «VIN12»
«VIN13» «VIN14» «VIN15» «VIN16»
«VIN17» «VIN18» «VIN19» «VIN20»
«VIN21» «VIN22» «VIN23» «VIN24»
«VIN25» «VIN26» «VIN27» «VIN28»
«VIN29» «VIN30» «VIN31» «VIN32»
«VIN33»
— Serial numbers with ‘*’ have been retail sold —
By signing for and receiving the replacement Federal Sticker, you acknowledge that you will install the new Federal
Sticker over the existing Federal Sticker on only the above described recreational vehicle.
NOTICE: The Federal Sticker may not be used for any purpose other than to affix it to the described Keystone
recreational vehicle. If the sticker is used for any other purpose whatsoever, the dealership could be responsible for
all consequences of such misuse and all associated penalties, fines, and judgments that may be imposed under any
applicable federal laws, rules, and regulations.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 21V-021
CAN: N/A
Safety Advisory: 21-399
February 3, 2021
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| DUTCHMEN | VOLTAGE | 2020-2021 |
9 Associated Documents
Recall Acknowledgement
RCAK-21V021-6339.pdf 244.573KB
Defect Notice 573 Report
RCLRPT-21V021-6353.PDF 214.945KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V021-8894.PDF 211.134KB
Remedy Instructions and TSB
RCRIT-21V021-7734.pdf 99.391KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V021-4386.pdf 93.174KB
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report #2, 2021-2
RCLQRT-21V021-9863.PDF 211.23KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V021-7561.PDF 211.311KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V021-8989.PDF 211.422KB
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