February 2, 2021 NHTSA CAMPAIGN NUMBER: 21V041000
Steering Gear Fasteners May Come Loose
If the steering gear mounting fasteners interfere with other steering components, difficulty in steering may occur, increasing the risk of a crash.
NHTSA Campaign Number: 21V041
Manufacturer Shyft Group
Components STEERING
Potential Number of Units Affected 548
Summary
Shyft Group is recalling certain 2020-2021 RV Chassis K2, K3, K4 vehicles. The steering gear mounting fasteners may come loose, and fall out or interfere with other steering components.
Remedy
Shyft Group will notify owners, and dealers will remove and replace the steering gear mounting fasteners, free of charge. The recall began February 12, 2021. Owners may contact Shyft Group customer service at 1-800-582-3454.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
February 12, 2021
IMPORTANT SAFETY RECALL – 21V-041
This notice applies to the vehicle identification number in the label below.
Dear Valued Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 and 2021 model year K2, K3 and K4 model Spartan RV chassis equipped with Independent Front Suspensions supplied by Reyco Granning, LLC.
What is the Defect?
The steering gear mounting fasteners may come loose and fall out or interfere with other steering components.
What is the Safety Risk?
If the steering gear mounting fasteners interfere with other steering components, such as a pitman arm, it may cause difficulty in steering or pin the steering wheel to one direction which could increase the risk of a crash.
What is the Warning?
While an increase in steering effort to hold the vehicle straight may be noticed, the steering gear mounting fasteners may loosen without warning.
What is the Remedy?
The steering gear mounting fasteners will be removed and replaced. New fasteners will be installed using loctite and a washer then tightened to specification. This will be done at no charge.
Labor Time:
Replacement of the steering gear mounting fasteners may take up to one (1) hour however, due to some service scheduling times, your service center may need your vehicle for a longer period.
What You Should Do:
Call Spartan RV Chassis at 1-855-589-9836 to locate a qualified service center near you. Steps will be taken to ensure the work is performed at the nearest service center.
Leased Vehicles:
The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications.
Reimbursement:
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Spartan RV Chassis at 1-855-589-9836.
Reply Card:
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle.
If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan RV Chassis at 1-855-589-9836. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge.
We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us.
Sincerely,
Spartan RV Chassis
IMPORTANT: Safety Notice
SAFETY – RECALL – 21V-041
Dear Final Stage Manufacturer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 and 2021 model year K2, K3 and K4 model Spartan RV chassis equipped with Independent Front Suspensions supplied by Reyco Granning, LLC.
What is the problem?
The steering gear mounting fasteners may come loose and fall out or interfere with other steering components.
What are the risks to motor vehicle safety?
If the steering gear mounting fasteners interfere with other steering components, such as a pitman arm, it may cause difficulty in steering or pin the steering wheel to one direction which could increase the risk of a crash.
While an increase in steering effort to hold the vehicle straight may be noticed, the steering gear mounting fasteners may loosen without warning.
What should the final stage manufacturer do?
On the attached document, you will find a list of Spartan RV chassis that have been sold to you. If you agree the identified chassis, contains a safety defect, you are reminded of your responsibility to notify the National Highway Traffic Safety Administration (NHTSA) in accordance with 49 C.F.R. 573. It is a violation of federal regulation to sell a vehicle subject to a safety recall without the recall first being remedied.
What will Shyft do?
We will contact all owners of these units that are affected by this recall. They will be directed to the appropriate service provider for repair.
The steering gear mounting fasteners will be removed and replaced. New fasteners will be installed using loctite and a washer then tightened to specification. This will be done at no charge.
For questions regarding warranty claims, please call 1-855-589-9836.
We regret any inconvenience this situation may cause. The Shyft Group, Inc. and is brands are committed to customer safety and satisfaction.
Sincerely,
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SPARTAN | K2 | 2020-2021 |
| SPARTAN | K3 | 2020-2021 |
| SPARTAN | K4 | 2020-2021 |
10 Associated Documents
Recall 573 Report- Amendment 3
RCLRPT-21V041-8327.PDF 213.792KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V041-9398.PDF 211.23KB
Owner Notification Letter(Part 577)
RCONL-21V041-8455.pdf 64.277KB
Defect Notice 573 Report
RCLRPT-21V041-1040.PDF 213.797KB
Recall Acknowledgement
RCAK-21V041-1572.pdf 645.468KB
Recall 573 Report- Amendment 1
RCLRPT-21V041-3171.PDF 213.797KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V041-0580.PDF 211.126KB
Miscellaneous Document- Final Stage Manufacturer Notification
RMISC-21V041-1057.pdf 114.971KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V041-0043.PDF 211.315KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V041-0244.PDF 211.424KB
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