February 24, 2021 NHTSA CAMPAIGN NUMBER: 21V108000
Brake Pedal Return Spring Missing/FVMSS 108
Malfunctioning brake lights can fail to alert other motorists of the driver’s intention, increasing the risk of a crash. Additionally, brakes remaining unintentionally engaged on a towed vehicle can increase the risk of a crash.
NHTSA Campaign Number: 21V108
Manufacturer Daimler Trucks
North America, LLC
Components SERVICE BRAKES, AIR
Potential Number of Units Affected 276
Summary
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Custom XC Chassis vehicles. The adjustable brake pedal assembly may be missing a return spring. This may cause the brake lights to stay illuminated after the brake pedal is released. Also, in certain towed vehicles, the brakes may stay engaged after the brake pedal is released. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
DTNA will notify owners, and dealers will inspect the brake pedal assembly, and install a return spring if necessary, free of charge. The recall is expected to begin April 24, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-877.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
Daimler Trucks
North America LLC
Recall Campaign
April 2021
FL877A
NHTSA #21V-108
Subject: FCCC Brake Pedal Spring
Models Affected: Specific Model Year 2020 Freightliner Custom Chassis XC Chassis manufactured June 18, 2020, through October 9, 2020.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owner subsidiary, Freightliner Custom Chassis Corporation (FCCC), has decided that a non-compliance defect that relates to motor vehicle safety exists on the vehicles mentioned above.
Certain motorhome chassis equipped with an adjustable brake pedal assembly may not be equipped with a return spring, which could lead to the brake pedal not promptly returning to the return position and causing the brake lights to stay illuminated. Additionally, in certain towed vehicles, the service brakes may also stay engaged, potentially leading to an increased risk of crash.
The brake pedal assembly will be inspected and a return spring installed as needed.
There are approximately 300 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL877, a list of the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL877
| Campaign Number | Part Description | Part Number | Qty. |
| FL877A | SPRING-TORSION,RETURN | 12-27994-000 | 1 ea |
| PIN,COTTER,3/32 X 3/4, | 23-12066-006 | 1 ea | |
| BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
Table 2 – Labor Allowance
| Campaign Number | Procedure | Time Allowed (hours) | SRT Code | Corrective Action |
| FL877A | Inspect brake pedal spring | 0.1 | 996-R024A | 06-Inspect |
| Inspect and install brake pedal spring | 1.1 | 996-R024B | 12-Repair Recall/Campaign |
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:
- Claim type is Recall Campaign.
- In the Campaign field, enter the campaign number and appropriate condition code (FL877-A).
- In the Primary Failed Part Number field, enter 25-FL877-000.
- In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table. In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.4 hours for RVs or 0.3 hours for all other vehicles.
- The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
- U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
- Accept the documentation of the previous repair.
- Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
- Submit an OWL Recall Pre-Approval Request for a decision.
- Include the approved amount on your claim in the Other Charges section.
- Attach the documentation to the pre-approval request.
- If approved, submit a based on claim for the pre-approval.
- Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com/WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.
Copy of Notice to Owners
Subject: FCCC Brake Pedal Spring
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owner subsidiary, Freightliner Custom Chassis Corporation (FCCC), has decided that a non-compliance defect that relates to motor vehicle safety exists on specific Model Year 2021 – 2022 Freightliner Custom Chassis XC Chassis manufactured June 18, 2020, through October 9, 2020.
Certain motorhome chassis equipped with an adjustable brake pedal assembly may not be equipped with a return spring, which could lead to the brake pedal not promptly returning to the return position and causing the brake lights to stay illuminated. Additionally, in certain towed vehicles, the service brakes may also stay engaged, potentially leading to an increased risk of crash.
The brake pedal assembly will be inspected and a return spring will be installed as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, go to
Daimler-TrucksNorthAmerica.com/contact-us/. Scroll down to “Locate a Dealer,” and select the appropriate brand. The Recall will take approximately a half hour to one and a half hours depending on repair needed and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712,
7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
[email protected]. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the vehicle that was repaired
- What problem occurred, what repair was done, when the repair was done
- Who repaired the vehicle
- The total cost of the repair expense that is being claimed
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Work Instructions
Subject: FCCC Brake Pedal Spring
Models Affected: Specific Model Year 2021 – 2022 Freightliner Custom Chassis XC Chassis manufactured June 18, 2020, through October 9, 2020.
Torsion Spring Inspection and Installation
1. Check the base label (Form WAR259) for a completion sticker for FL877 (Form WAR260), indicating this work has been done. The base label is usually located on the front wall under the dash. If a sticker is present, no work is needed. If there is no sticker, proceed with the next step.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
3. Inspect the brake pedal assembly for the torsion spring.
Is the torsion spring present?
YES → No further work is required. Go to step 12.
NO → Go to next step.
NOTE: Two technicians are required to remove and install the accelerator assembly. The mounting bolts are on the outside of the frontwall.
4. If additional access to the brake pedal is required, remove the accelerator pedal as follows.
4.1 With an assistant retaining the nuts on the outside of the frontwall, remove the three bolts that attach the accelerator pedal to the frontwall. See Fig. 1.
4.2 Remove the accelerator pedal assembly from the vehicle. Retain it for reuse.
5. Remove and discard the cotter pin. See Fig. 2, item 2.
6. Using a blunt tool, push the pivot pin out.
7. Install a new torsion spring on the service brake pedal. See 2, item 1.
8. Install the pivot pin removed earlier.
9. Install the new cotter pin, bending the ends of the pin over to secure it in place.
10. If removed, install the accelerator pedal assembly as follows.
10.1 Position the accelerator assembly on the cab frontwall.
IMPORTANT: Add two drops of Loctite® 242 on each of the three bolts that attach the accelerator assembly to the cab frontwall.
10.2 With an assistant holding the nuts outside the frontwall, install the three bolts that attach the accelerator assembly to the cab frontwall. Torque the bolts 13 lbf·ft (18 N·m).
11. Start the vehicle. When the air tanks have reached approximately 65 to 76 psi (448 to 524 kPa), depress and release the brake pedal several times. Exit the vehicle and verify that the brake lights are not activated.
12. Clean a spot on the base label (Form WAR259). Write the recall number, FL877, on a blank red completion sticker (Form WAR260), and attach it to the base label to indicate this campaign has been performed.
Daimler Trucks
North America LLC
April 2021
FL877
NHTSA #21V-108
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: FCCC Brake Pedal Spring
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owner subsidiary, Freightliner Custom Chassis
Corporation (FCCC), has decided that a non-compliance defect that relates to motor vehicle safety exists on specific Model Year 2021 – 2022 Freightliner Custom Chassis XC Chassis manufactured June 18, 2020, through October 9, 2020.
Certain motorhome chassis equipped with an adjustable brake pedal assembly may not be equipped with a return spring, which could lead to the brake pedal not promptly returning to the return position and causing the brake lights to stay illuminated. Additionally, in certain towed vehicles, the service brakes may also stay engaged, potentially leading to an increased risk of crash.
The brake pedal assembly will be inspected and a return spring will be installed as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities. Repairs will be performed by Daimler Trucks North America authorized service facilities.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
Daimler-TrucksNorthAmerica.com/Contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. The Recall will take approximately a half hour to one and a half hours depending on repair needed and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtnadlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter
Daimler Trucks
North America LLC
March 2021
FL877
NHTSA #21V-108
Notice of Submission of Defect Information Report/Defect Information Notice
Subject: FCCC Brake Pedal Spring
Daimler Trucks North America has determined that a safety related defect exists in certain chassis manufactured by Freightliner Custom Chassis Corporation and delivered to your company. As the incomplete vehicle manufacturer of these products, Daimler Trucks North America is unable to provide the National Highway Traffic Safety Administration and/or Transport Canada with the information necessary to fully describe the vehicles potentially containing this defect as required by Title 49 Code of Federal Regulations Part 573.6(c)(2) and/or Motor Vehicle Safety Regulations Section 15(1)(b). Your company may have an obligation to report this information.
The attached Defect Information Report and Defect Information Notice were filed with the appropriate government agencies. Please refer to these notices for details regarding the nature of the defect, the remedy, and the expected date when the remedy without charge will be available to owners. Daimler Trucks North America will be conducting this recall and filing the quarterly reports required by Title 49 CFR §573.7 and/or MVSR §15(3). Repairs will be performed by authorized Daimler Trucks North America repair facilities.
A preliminary list of potentially affected vehicles delivered to you is included.
This is the first letter in regard to this recall that you will receive. You will receive another notice when Daimler Trucks North America notifies its dealers and owners that a remedy without charge for this issue is available.
If you have questions regarding this notice, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected].
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
SEOCONTENT-START
Defect Information Report
(Section 573.6)
FL-877
Date of Submission: February 24, 2021
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect X Non-Compliance
Vehicle Information
Model Yr. Start: 2021 Model Yr. End: 2022
Make: Freightliner Custom Chassis
Model: XC Chassis
Production Dates: Begin: 06/18/2020 End: 10/09/2020
Descriptive Information: Certain motorhome chassis equipped with an adjustable brake pedal assembly built within the identified manufacturing dates.
Number potentially involved: 276 Estimated percentage of involve with defect: 28%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
Certain motorhome chassis equipped with an adjustable brake pedal assembly may not be equipped with a return spring. In some situations, the brake pedal may not promptly return to the return position leaving the brake signal activated and brake lights to stay illuminated. Additionally, in certain towed vehicles, the service brakes may also stay engaged.
If a noncompliance, provide the applicable FMVSS:
108 – Lamps, reflective devices, and associated equipment.
Describe the safety risk:
A non-compliance with FVMSS 108 S7.3.5 and table I-A of stop lamp illumination after service brake release may prevent accurate communication to following vehicles of intent of slowing the vehicle down. If the brakes lights stay illuminated after the brake pedal is released, an additional service brake application will not cause the brake lights to illuminate and would not signal to other motorists the intent of the driver to slow the vehicle, potentially leading to an increased risk of a crash. In addition, if the brake activation signal to a towed device remains active when the motorhome chassis service brakes are released, the brakes on a towed device may potentially remain engaged depending on brake configuration of the trailer. A towed device with incorrectly operating brakes could increase the risk of a crash.
Identify any warning which can precede or occur:
Brake lights may be illuminated during pre-trip inspections and inability to set cruise after brake pedal is released.
If applicable, identify the manufacture of the defective or noncompliant component.:
Williams Control
Involved Components
Component Name: Brake pedal return spring
Component Description: SPRING-TORSION,RETURN
Component Part Number: 12-27994-000
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.:
October 2020, a body builder notified DTNA of brake lights remaining illuminated after the service brake pedal was released on an XC motorhome chassis. Under further inspection, the reported vehicle identified a missing return spring in the pedal assembly. Also in October 2020, DTNA opened an investigation to identify the scope of the issue, involving a population, warranty, and field report review along with a manufacturing audit and a request for inspections at the chassis plant and body builder locations. October 2020 – February 2021, the review and audit indicated that the part had a shortage in manufacturing but that there were 0 additional reports in the field. An inspection of vehicles located at the chassis plant and body builder location identified 23 chassis with missing spring returns out of 81 inspected. The initial population identified indicated 0 vehicles sold to the end user, such that DTNA based upon available evidence reasonably believed the issue to be contained to vehicles prior to delivery to customers. In February 2021, based on inspection data and an updated suspect vehicle list indicating vehicles with end users, DTNA with an abundance of caution decided to initiate a voluntary recall campaign to address the potential missing return spring on the brake pedal assembly in the field.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement.
DTNA will inspect the affected assemblies and install a return spring as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 04/24/2021
Planned Dealer Notification End Date: 04/24/2021
Planned Owner Notification Begin Date: 04/24/2021
Planned Owner Notification End Date: 04/24/2021
Manufacture’s identification code for this recall (if applicable): FL-877
DTNA Representative;
Larissa Stoffels
Executive Manager, Vehicle Safety
Compliance and Regulatory Affairs
******************************************************************************************************
Amended Defect Information Report
(Section 573.6)
FL-877
Date of Submission: February 24, 2021
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect X Non-Compliance
Vehicle Information
Model Yr. Start: 2021 Model Yr. End: 2022
Make: Freightliner Custom Chassis
Model: XC Chassis
Production Dates: Begin: 06/18/2020 End: 10/09/2020
Descriptive Information: Certain motorhome chassis equipped with an adjustable brake pedal assembly built within the identified manufacturing dates.
Number potentially involved: 276 Estimated percentage of involve with defect: 28%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
Certain motorhome chassis equipped with an adjustable brake pedal assembly may not be equipped with a return spring. In some situations, the brake pedal may not promptly return to the return position leaving the brake signal activated and brake lights to stay illuminated. Additionally, in certain towed vehicles, the service brakes may also stay engaged.
If a noncompliance, provide the applicable FMVSS:
108 – Lamps, reflective devices, and associated equipment.
Describe the safety risk:
A non-compliance with FVMSS 108 S7.3.5 and table I-A of stop lamp illumination after service brake release may prevent accurate communication to following vehicles of intent of slowing the vehicle down. If the brakes lights stay illuminated after the brake pedal is released, an additional service brake application will not cause the brake lights to illuminate and would not signal to other motorists the intent of the driver to slow the vehicle, potentially leading to an increased risk of a crash. In addition, if the brake activation signal to a towed device remains active when the motorhome chassis service brakes are released, the brakes on a towed device may potentially remain engaged depending on brake configuration of the trailer. A towed device with incorrectly operating brakes could increase the risk of a crash.
Identify any warning which can precede or occur:
Brake lights may be illuminated during pre-trip inspections and inability to set cruise after brake pedal is released.
If applicable, identify the manufacture of the defective or noncompliant component: N/A
Involved Components
Component Name: Brake pedal return spring
Component Description: SPRING-TORSION,RETURN
Component Part Number: 12-27994-000
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision:
October 2020, a body builder notified DTNA of brake lights remaining illuminated after the service brake pedal was released on an XC motorhome chassis. Under further inspection, the reported vehicle identified a missing return spring in the pedal assembly. Also in October 2020, DTNA opened an investigation to identify the scope of the issue, involving a population, warranty, and field report review along with a manufacturing audit and a request for inspections at the chassis plant and body builder locations. October 2020 – February 2021, the review and audit indicated that the part had a shortage in manufacturing but that there were 0 additional reports in the field. An inspection of vehicles located at the chassis plant and body builder location identified 23 chassis with missing spring returns out of 81 inspected. The initial population identified indicated 0 vehicles sold to the end user, such that DTNA based upon available evidence reasonably believed the issue to be contained to vehicles prior to delivery to customers. In February 2021, based on inspection data and an updated suspect vehicle list indicating vehicles with end users, DTNA with an abundance of caution decided to initiate a voluntary recall campaign to address the potential missing return spring on the brake pedal assembly in the field.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement.
DTNA will inspect the affected assemblies and install a return spring as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 04/24/2021
Planned Dealer Notification End Date: 04/24/2021
Planned Owner Notification Begin Date: 04/24/2021
Planned Owner Notification End Date: 04/24/2021
Manufacture’s identification code for this recall (if applicable): FL-877
DTNA Representative;
Larissa Stoffels
Executive Manager, Vehicle Safety
Compliance and Regulatory Affairs
********************************************************************************************************
Daimler Trucks
North America LLC
Recall Campaign
Page 1
Avril 2021 FL877A
NHTSA #21V-108
Objet : Ressort de pédale de frein FCCC
Modèles concernés : Modèle spécifique Année 2020 Freightliner Custom Châssis XC Châssis fabriqué du 18 juin 2020 jusqu’au 9 octobre 2020.
Renseignements généraux
Daimler Trucks North America LLC (DTNA), au nom de sa filiale propriétaire à part entière, Freightliner Custom Chassis Corporation (FCCC), a décidé qu’un défaut de non-conformité lié à la sécurité des véhicules automobiles existe sur les véhicules susmentionnés.
Certains châssis de camping-car munis d’une pédale de frein réglable peuvent ne pas être équipés d’un ressort de retour, ce qui pourrait empêcher la pédale de frein de revenir rapidement à la position de retour et faire en sorte que les feux de freinage restent éclairés. De plus, dans certains véhicules remorqués, les freins de service peuvent aussi rester enclenchés, ce qui pourrait entraîner un risque accru de collision.
L’ensemble de la pédale de frein sera inspecté et un ressort de retour sera installé au besoin. Il y a environ 300 véhicules impliqués dans cette campagne.
Réparations supplémentaires
Les concessionnaires doivent mener à bien toutes les campagnes de rappel et de service sur le terrain avant la vente ou la livraison d’un véhicule. Un concessionnaire sera responsable de tout dommage progressif résultant de son échec à mener des campagnes avant la vente ou la livraison d’un véhicule.
Les propriétaires peuvent être responsables de tout dommage progressif résultant de l’échec de la réalisation des campagnes dans un délai raisonnable après réception de la notification.
Instructions pour le travail à effectuer
Veuillez vous référer aux instructions de travail ci-jointes. Avant d’effectuer la campagne, vérifiez que le véhicule présente une vignette d’achèvement (formulaire WAR260).
Pièces de remplacement
Les pièces de rechange sont maintenant disponibles et peuvent être obtenues en commandant le kit et/ou le (s) numéro (s) de pièce (s) ci-dessous à partir de votre centre de distribution de pièces faisant face.
Si nos dossiers montrent que votre concessionnaire a commandé un ou plusieurs véhicules impliqués dans le numéro de campagne FL877, une liste des clients et des numéros d’identification du véhicule sera disponible sur DTNAConnect. Veuillez vous référer à cette liste lors de la commande de pièces pour ce rappel.
Tableau 1 – Pièces de remplacement pour FL877
Numéro de campagne
Description de la pièce
Numéro de pièce
Qté.
FL877A
RESSORT TORSION, RETOUR
12-27994-000
1 ea
PIN, COTTER,3/32 X 3/4,
23-12066-006
1 ea
Autocollant d’achèvement vierge
WAR260
1 ea
Pièces retirées
Tableau 1
Revendeurs américains et canadiens, veuillez suivre les instructions d’expédition du suivi des pièces défectueuses de garantie pour la disposition de toutes les pièces retirées. Exporter les distributeurs, s’il vous plaît détruire les pièces enlevées sauf avis contraire.
Daimler Trucks
North America LLC
Recall Campaign
Page 2
Avril 2021 FL877A
NHTSA #21V-108
Allocation forfaitaire de main-d’oeuvre
Tableau 2 – Allocation forfaitaire de main-d’oeuvre
Numéro de campagne
Procédure
Temps autorisé (heures)
Code SRT
Mesures correctives
FL877A
Inspecter le ressort de pédale de frein
0,1
996-R024A
06-Inspecter
Inspecter et installer le ressort de pédale de frein
1.1
996-R024B
12-Réparation/Campagne
Tableau 2
IMPORTANT : Unefois le rappel terminé, localisez l’étiquette d’achèvement de base à l’endroit approprié sur le véhicule et joignez l’autocollant rouge fourni dans la trousse de rappel (formulaire WAR260). Si le véhicule ne possède pas d’étiquette d’achèvement de base, nettoyez un endroit à l’emplacement approprié du véhicule et attachez d’abord l’étiquette d’achèvement de base (formulaire WAR259). Si une trousse de rappel n’est pas requise ou qu’il n’y a pas d’autocollant d’achèvement dans la trousse, écrivez le numéro de rappel sur une vignette et joignez le à l’étiquette d’ achèvement de base.
Demandes de remboursement
Vous serez remboursé pour vos pièces, main-d’oeuvre et manutention (coût débarqué pour les distributeurs d’exportation) en soumettant votre demande par le biais du système de garantie dans les 30 jours suivant la fin de cette campagne. Veuillez vous référer aux informations suivantes dans OWL :
• Le type de réclamation est Campagne de rappel.
• Dans le champ Campagne, saisissez le numéro de campagne et le code de condition approprié (FL877-A).
• Dans le champ Numéro de pièce défectueux principal, entrez 25-FL877-000.
• Dans le champ Pièces, saisissez le (s) kit (s) approprié (s) ou le (s) numéro (s) de la pièce Tableau de pièces de rechange.
• Dans le champ Travail, entrez d’abord le SRT approprié à partir de la table des allocations de travail. Le temps administratif sera inclus automatiquement en tant que SRT 939-6010A pour 0,4 heures pour les VR ou 0,3 heures pour tous les autres véhicules.
• Le code de composant VMRS est F99-999-005 et le code de cause est A1 – Campagne.
• États-Unis et Canada — Remboursement des réparations antérieures. Lorsqu’ un client demande un remboursement, procédez comme suit :
• Acceptez la documentation de la réparation précédente.
• Faites une brève vérification de la paperasse du client pour voir si la réparation peut être remboursée. (Voir la section « Copie de la lettre du propriétaire » du présent bulletin pour connaître les lignes directrices sur le remboursement.)
• Soumettre une demande d’approbation préalable pour le rappel de l’OWL pour une décision.
• Incluez le montant approuvé sur votre demande dans la section Autres frais.
• Joindre la documentation à la demande d’approbation préalable.
• Si elle est approuvée, soumettez une demande fondée sur l’approbation préalable.
• Rembourser au client le montant approprié.
Daimler Trucks
North America LLC
Recall Campaign
Page 3
IMPORTANT : OWL doit être consulté avant d’effectuer le rappel afin de s’assurer que le véhicule est impliqué et que la campagne n’a pas été achevée auparavant. Vérifiez également s’il y a un autocollant d’achèvement avant de commencer le travail.
Revendeurs américains et canadiens, communiquez avec le Service des campagnes de garantie par le biais d’une demande Web à l’adresse DTNaconnect.com/WSC, si vous avez des questions ou si vous avez besoin d’informations supplémentaires. Exportez des distributeurs, envoyez une demande de renseignements sur le Web ou contactez votre responsable de service international.
Concessionnaires américains et canadiens : Pour retourner les stocks excédentaires liés à cette campagne, les concessionnaires américains doivent soumettre un retour d’autorisation de pièces (PAR) au PDC de Memphis. Les concessionnaires canadiens doivent soumettre un FER à leur PDC faisant face. Tous les kits doivent être en état revensible. Les demandes de PAR doivent inclure le numéro de facture d’achat original. Distributeurs d’exportation : Les stocks excédentaires ne sont pas retournables.
La lettre informant les propriétaires de véhicules américains et canadiens est incluse à titre de référence.
Veuillez noter que la National Traffic and Motor Vehicle Safety Act, telle que modifiée (Titre 49, United States Code, Chapitre 301), exige que le ou les véhicules du propriétaire soient corrigés dans un délai raisonnable après que les pièces soient mises à votre disposition. La loi stipule que le défaut de réparer un véhicule dans les 60 jours suivant l’appel d’offres de réparation constitue une preuve prima facie d’un délai déraisonnable. Toutefois, les circonstances d’une situation particulière peuvent réduire la période de 60 jours. Le défaut de réparer un véhicule dans un délai raisonnable peut entraîner l’obligation : a) de remplacer le véhicule par un véhicule identique ou raisonnablement équivalent, sans frais, ou b) de rembourser intégralement le prix d’achat, moins une provision raisonnable pour amortissement. La Loi interdit en outre aux concessionnaires de vendre un véhicule à moins que tous les rappels en suspens ne soient effectués. Tout bailleur est tenu d’envoyer une copie de l’avis de rappel au locataire dans un délai de 10 jours. Tout fabricant à l’étape suivante est tenu de transmettre le présent avis à ses distributeurs et points de vente au détail dans un délai de cinq jours ouvrables.
Daimler Trucks
North America LLC
Recall Campaign
Page 4
Avril 2021 FL877A
NHTSA #21V-108
Copie de l’avis aux propriétaires
Objet : Ressort de pédale de frein FCCC
Leprésent avis vous est envoyé conformément à la Loi nationale sur la sécurité routière et automobile. Il s’agit de vous informer que votre véhicule peut contenir un défaut qui pourrait affecter la sécurité d’une personne.
Daimler Trucks North America LLC (DTNA), au nom de sa filiale propriétaire à part entière, Freightliner Custom Chassis Corporation (FCCC), a décidé qu’un défaut de non-conformité lié à la sécurité des véhicules automobiles existe sur un châssis spécifique de l’année de modèle 2021 – 2022 Freightliner Custom Chassis XC 18 juin 2020, jusqu’au 9 octobre 2020.
Certains châssis de camping-car munis d’une pédale de frein réglable peuvent ne pas être équipés d’un ressort de retour, ce qui pourrait empêcher la pédale de frein de revenir rapidement à la position de retour et faire en sorte que les feux de freinage restent éclairés. De plus, dans certains véhicules remorqués, les freins de service peuvent aussi rester enclenchés, ce qui pourrait entraîner un risque accru de collision.
L’ensemble de la pédale de frein sera inspecté et un ressort de retour sera installé au besoin. Les réparations seront effectuées par les installations de service autorisées par Daimler Trucks Amérique du Nord.
Veuillez communiquer avec un concessionnaire autorisé Daimler Trucks Amérique du Nord pour prendre des dispositions pour que le rappel soit effectué et pour vous assurer que les pièces sont disponibles chez le concessionnaire. Pour localiser un revendeur autorisé, accédez à
Daimler-TrucksNorthAmerica.com/contact-nous/. Faites défiler vers le bas jusqu’à « Localiser un concessionnaire » et sélectionnez la marque appropriée. Le rappel prendra environ une demi-heure à une heure et demie selon la réparation nécessaire et sera effectué sans frais pour vous. Vous pouvez également confirmer l’implication de votre véhicule dans ce rappel à l’adresse suivante : https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
Vous pouvez être responsable de tout dommage progressif résultant de votre omission de terminer le rappel dans un délai raisonnable après réception de la notification.
Si vous ne possédez pas le véhicule correspondant au (s) numéro (s) d’identification figurant sur la Notification de rappel, veuillez renvoyer la notification au Service des campagnes de garantie avec toutes les informations que vous pouvez fournir qui nous aideront à localiser le propriétaire actuel. Si vous avez loué ce véhicule, la loi fédérale exige que vous transmettiez cet avis au locataire dans les 10 jours. Si vous êtes un fabricant d’étapes ultérieures, la loi fédérale exige que vous transmettiez cet avis à vos distributeurs et points de vente dans un délai de cinq jours ouvrables. Si vous avez payé pour que cette condition de rappel soit corrigée avant le présent avis, vous pourriez être admissible pour recevoir un remboursement.
Veuillez consulter le verso de cet avis pour plus de détails.
Si vous avez des questions au sujet de ce rappel, veuillez communiquer avec le Service des campagnes de garantie au (800) 547-0712, de 7 h à 16 h, heure du Pacifique, du lundi au vendredi, à l’adresse courriel [email protected]. Pour l’avis aux clients américains :Si vous n’êtes pas en mesure de faire corriger le défaut sans frais et dans un délai raisonnable, vous pouvez présenter une plainte à l’administrateur de la National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington DC 20590 ; ou appeler le Service d’assistance téléphonique sur la sécurité des véhicules au (888) 327-4236 (ATS : 800-424-9153) ; ou à https://www.safercar.gov. Pour l’avis aux clients canadiens : Si vous souhaitez déposer une plainte au sujet de ce rappel, vous pouvez communiquer avec Transports Canada Sécurité routière, 80 rue Noel, Gatineau (Québec) J8Z 0A1 ou composer le (800) 333-0510.
Nous regrettons tout inconvénient que cette action puisse causer, mais nous sommes certains que vous comprenez notre intérêt pour la sécurité des véhicules automobiles.
Département Campagnes de garantie
Enceinte
Daimler Trucks
North America LLC
Recall Campaign
Page 5
Avril 2021 FL877A
NHTSA #21V-108
Remboursement au client pour des
réparations effectuées avant le rappel
Si vous avez déjà payé pour que cette condition de rappel soit corrigée, vous pourriez être admissible à un remboursement.
Les demandes de remboursement peuvent inclure des pièces et de la main d’oeuvre. Le remboursement peut être limité au montant que la réparation aurait coûté si elle était effectuée par un concessionnaire autorisé Daimler Trucks North America LLC. Les documents suivants doivent être présentés à votre concessionnaire pour contrepartie en vue d’un remboursement.
Veuillez fournir des copies originales ou claires de tous les reçus, factures et ordres de réparation qui indiquent :
• Le nom et l’adresse de la personne qui a payé la réparation
• Le numéro d’identification du véhicule (NIV) du véhicule qui a été réparé
• Quel problème s’est produit, quelle réparation a été faite, lorsque la réparation a été faite
• Qui a réparé le véhicule
• Le coût total des frais de réparation qui sont réclamés
• Preuve de paiement pour la réparation (comme le recto et le verso d’un chèque annulé ou d’un reçu de carte de crédit) Le remboursement sera effectué par chèque de votre Daimler Trucks Concessionnaire Amérique du Nord LLC.
Veuillez parler à votre concessionnaire autorisé Daimler Trucks North America LLC à ce sujet.
Daimler Trucks
North America LLC
Recall Campaign
Page 6
Avril 2021 FL877A
NHTSA #21V-108
Instructions pour le travail à effectuer
Objet : Ressort de pédale de frein FCCC
Modèles concernés : Année de modèle spécifique 2021 – 2022 Freightliner Custom Chassis XC Châssis fabriqué du 18 juin 2020 au 9 octobre 2020.
Inspection et installation du ressort de torsion
1. Vérifiez l’étiquette de base (formulaire WAR259) pour obtenir une vignette d’achèvement pour FL877 (formulaire WAR260), indiquant que ce travail a été effectué. L’étiquette de base est généralement située sur la paroi avant sous le tableau de bord. Si un autocollant est present, aucun travail n’est nécessaire. S’il n’y a pas d’autocollant, passez à l’étape suivante.
2. Garez le véhicule sur une surface plane, arrêtez le moteur et réglez le frein de stationnement. Éclatez les pneus.
3. Inspecter l’ensemble de la pédale de frein pour détecter le ressort de torsion. Le ressort de torsion est-il présent ?
OUI Aucun autre travail n’est nécessaire. Passez à l’étape 12.
NON Passez à l’étape suivante.
REMARQUE : Deux techniciens sont nécessaires pour retirer et installer l’ensemble de l’accélérateur. Les boulons de montage sont à l’extérieur de la face avant.
4. Si un accès supplémentaire à la pédale de frein est nécessaire, retirez la pédale d’accélérateur comme suit.
4.1 Avec un assistant qui maintient les écrous à l’extérieur de la partie avant, retirez les trois boulons qui fixent la pédale d’accélérateur à la partie avant. Voir Fig. 1. 03/24/2021 f422799
1
2
3
1. AcceleratorPedal
Assembly
2. AcceleratorPedal
Mounting Bolts
3. BrakePedal
TorsionSpring
Fig. 1,AcceleratorPedalAssembly
Daimler Trucks
North America LLC
Recall Campaign
Page 7
Avril 2021 FL877A
NHTSA #21V-108
4.2 Retirez la pédale d’accélérateur du véhicule. Conservez-le pour la réutilisation.
5. Retirez et jetez la goupille fendue. Voir Fig. 2, point 2.
6. À l’aide d’un outil émoussé, poussez la goupille pivotante vers l’extérieur.
7. Installez un nouveau ressort de torsion sur la pédale de frein de service. Voir Fig. 2, point 1.
8. Installez la broche de pivot retirée plus tôt.
9. Installez la nouvelle goupille fendue, pliant les extrémités de la goupille pour la fixer dans lieu.
10. S’il est retiré, installez la pédale d’accélérateur comme suit.
10.1 Positionnez l’ensemble de l’accélérateur sur la face avant de la cabine.
IMPORTANT : Ajoutez deux gouttes de Loctite® 242 sur chacun des trois boulons qui fixent l’ensemble de l’accélérateur à l’avant de la cabine.
10.2 Avec un assistant tenant les écrous à l’extérieur de la partie avant, installez les trois boulons qui fixent l’ensemble de l’accelerator à la partie avant de la cabine. Couple les boulons 13 lbf·ft (18 N·m).
11. Démarrez le véhicule. Lorsque les réservoirs d’air ont atteint environ 65 à 76 lb/po2 (448 à 524 kPa), appuyez et relâchez plusieurs fois la pédale de frein. Quittez le véhicule et vérifiez que les feux de freinage ne sont pas allumés.
12. Nettoyez un espace sur l’étiquette de base (formulaire WAR259), inscrivez-y le numéro de rappel FL877 sur un autocollant de parachèvement vierge (formulaire WAR260) et apposez-le sur l’étiquette de base. 05/04/2016 f422590
1
2
3
4
5
1. TorsionSpring
2. CotterPin
3. PivotPin
4. TreadleValve
5. BrakeArm
Fig. 2,BrakePedalAssembly
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FCCC | XC CHASSIS | 2021-2022 |
17 Associated Documents
Miscellaneous Document- Amended Defect Information Report
RMISC-21V108-0257.pdf 720.043KB
Recall 573 Report- Amendment 2
RCLRPT-21V108-9594.PDF 214.282KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V108-0081.pdf 143.714KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V108-0101.pdf 143.714KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V108-7032.pdf 220.643KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V108-8994.pdf 373.932KB
Noncompliance Notice 573 Report
RCLRPT-21V108-3213.PDF 214.293KB
Miscellaneous Document- Defect Information Report
RMISC-21V108-5402.pdf 557.838KB
Recall Acknowledgement
RCAK-21V108-2373.pdf 646.002KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)- Defect Information Report
RCMN-21V108-3218.pdf 557.005KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V108-7752.pdf 103.112KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V108-1404.pdf 143.715KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V108-9044.PDF 211.249KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V108-7335.PDF 211.153KB
Miscellaneous Document- Quarterly Report 02-2021
RMISC-21V108-4399.pdf 423.342KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V108-0933.PDF 211.335KB
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