March 16, 2021 NHTSA CAMPAIGN NUMBER: 21V178000
Inverter May Be Wired Incorrectly
An energized shore power connection can cause an electrical shock, increasing the risk of injury.
NHTSA Campaign Number: 21V178
Manufacturer Keystone
RV Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 31
Summary
Keystone RV Company (Keystone) is recalling certain 2021 Cougar 29MBS, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL, and 368MBI trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
Remedy
Keystone will notify owners, and dealers will test the inverter function, and rewire it if necessary, free of charge. The recall began March 24, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 21-403.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Keystone RV Company
3/18/21
SAFETY ADVISORY # 21-403
Cougar Inverter Wiring
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have an inverter that may have been incorrectly wired and when in use is allowing power to energize the shore power connection. When the incorrectly wired inverter is turned on, 120VAC power will energize the shore power connection leading to an increased risk of personal injury.
| Models Included: | 2021 Cougar Fifth Wheel and Travel Trailers: 29MBS, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL, 368MBI |
| Serial Number Ranges: | 2021 M2503940 – M2505314 |
| Local Parts: | None |
| Tools Required: | – Screw gun – Screwdriver |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to test the function of the inverter. The only outlets that should be energized are the outlets marked “Off the Grid Inverter Circuit”. If other outlets or appliances are energized the connection at the inverter must be inspected and repaired as needed.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
With a fully charged battery connected; disconnect the shore power and turn on the inverter. Inspect outlets labeled “Off the Grid Inverter Circuit”. These should be the only 120VAC circuits energized in the unit. See Figure 1. If these are the only circuits energized proceed to Warranty Reimbursement for inspection only, otherwise proceed to Step 3.
Step 3
If other circuits are energized verify the inverter input and output connections are connected properly. If the connections are reversed, disconnect 120VAC and 12VDC power to the unit, repair the connections and test the function of the inverter.
Step 4
Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT
INSPECTION ONLY
Submit a claim on Key Express using Flat Rate Code # 7140342F
In the Complaint section note: Safety Advisory # 21-403
In the Cause section note: Safety Advisory # 21-403
In the Correction section note: Inverter tested and working as designed
The amount of time authorized for this repair is .3 hour.
REPAIR
Submit a Pre-Authorization request then claim on Key Express using Flat Rate Code # 7140342A
In the Complaint section note: Safety Advisory # 21-403
In the Cause section note: Safety Advisory # 21-403
In the Correction section note: Inverter tested, Input and Output wires were reversed.
Rewire inverter and tested for proper operation.
The amount of time authorized for reversed wiring at the inverter as outlined in Step 3 is 0.7 hour.
PARTS DISPOSITION
No Part Return.
Please call Keystone RV Customer Service at (866) 273-1454 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-178
Safety Advisory: 21-403
March 24, 2021
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021 Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population have an inverter that may have been incorrectly wired and when in use, is allowing power to energize the shore power connection. When the incorrectly wired inverter is turned on, 120VAC power will energize the shore power connection leading to an increased risk of personal injury.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is test the function of the inverter and rewire as needed. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
If the inverter is turned on and any circuits other than the “Off The Grid Inverter Outlet” circuit is powered on then turn off the inverter and have the system inspected by an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 21-403
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2021 Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population have an inverter that may have been
incorrectly wired and when in use is allowing power to energize the shore power connection.
When the incorrectly wired inverter is turned on, 120VAC power will energize the shore power
connection leading to an increased risk of personal injury. The vehicles included in the recall are:
2021 Cougar Fifth Wheels and Travel Trailers, 29MBS, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL,
368MBI
Serial Number Ranges: M2500058 – M2505320
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-389,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 21V-178
CAN: NA
Safety Advisory: 21-403
March 24, 2021
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | COUGAR | 2021 |
11 Associated Documents
Recall Acknowledgement
RCAK-21V178-7431.pdf 646.053KB
Defect Notice 573 Report
RCLRPT-21V178-2499.PDF 215.317KB
Manufacturer Notices(to Dealers,etc) – emails to dealers
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-21V178-6546.pdf 93.896KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V178-9480.PDF 211.127KB
Recall 573 Report – Amendment 1
RCLRPT-21V178-2405.PDF 215.346KB
Remedy Instructions and TSB
RCRIT-21V178-1664.pdf 561.041KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V178-8579.PDF 211.23KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V178-9072.PDF 211.421KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V178-8436.PDF 211.311KB
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