April 26, 2021 NHTSA CAMPAIGN NUMBER: 21V292000
Safety Chains Are Underrated For GVWR
Underrated chains can allow the trailer to detach from the tow vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 21V292
Manufacturer Keystone
RV Company
Components
Potential Number of Units Affected 574
Summary
Keystone RV Company (Keystone) is recalling certain 2021 Passport 282QB, 2400RB, 2704RK trailers. The safety chains installed are underrated for the Gross Vehicle Weight Rating (GVWR).
Remedy
Keystone will notify owners, and dealers will replace the safety chains, free of charge. Owners letters were mailed June 2, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 21-410.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
5/24/21
Keystone RV Company
SAFETY ADVISORY # 21-410
Passport Safety Chains
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population were built with safety chains that are underrated for the Gross Vehicle Weight Rating (GVWR). Under certain conditions during travel, if the vehicle becomes detached from the tow vehicle, the safety chains may not carry the weight of the unit as designed, leading to an increased risk of personal injury and or vehicle crash.
| Models Included: | 2021 Passport Travel Trailers: 282QB, 2400RB, 2704RK |
| Serial Number Ranges: | 2021
MD411679 – MD414993 MK410671 – MK414878 |
| Parts Required: | 2 – KRV # 681306 – Chain – Safety – 5/16″ x 27″ – 11700# – w/Tag (This part may be ordered in bulk without a VIN)
1 – KRV # 681310 – Chain – Attachment Bar – .44″ Safety Chain (This part may be ordered in bulk without a VIN) |
| Tools Required: | – Welder – Grinder |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to remove the existing under rated safety chains and install the appropriately rated safety chains.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels and disconnect 12VDC and 120VAC power to unit.
Step 2
Follow the attached Norco instructions for replacing safety chains.
Safety Chain Replacement Instructions
Remove Old Chains
- Using a grinder with a cutoff wheel, carefully remove the safety chain attachment bar from the a-frame
- Use caution when removing the old chains to prevent cutting or gouging the a-frame tubes while cutting
Clean/Prepare for welding
- Use a grinder with a flap wheel or sanding disc to grind the attachment bar area smooth
-
- remove all welds and paint from the area noted below
Installation
- Install the last chain link on the replacement safety chain attachment bar
- Center the attachment bar on the underside of the a-frame and use the dimensions below for placement
-
- The attachment bar must be positioned so the chains move freely on the bar
- Tack or clamp the attachment bar in place and verify the safety chains hang freely without binding before welding
Welding
- Weld each end of the attachment bar as shown below
-
- welds should be 1.5” long minimum with a ¼” minimum fillet size
-
- weld both sides of each attachment bar leg
- Paint any uncoated areas to prevent corrosion
Step 3
Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENTREPAIR
Submit the claim on Key Express using Flat Rate Code # 7141042B
In the Complaint section note: Safety Advisory # 21-410
In the Cause section note: Safety Advisory # 21-410
In the Correction section note: Removed the 7600# safety chains and installed 11,700 safety chains
The amount of time authorized for this repair is 0.7 hour.
PARTS DISPOSITION
No part return.
Please call Keystone RV Customer Service at 866-273-1456 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-292
Safety Advisory: 21-410
June 2, 2021
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021 Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population were built with safety chains that are underrated for the Gross Vehicle Weight Rating (GVWR). Under certain conditions during travel, if the vehicle becomes detached from the tow vehicle, the safety chains may not carry the weight of the unit as designed, leading to an increased risk of personal injury and or vehicle crash.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the current under rated safety chains and install the appropriately rated safety chains. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 21-410
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2021 Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population were built with safety chains that are
underrated for the Gross Vehicle Weight Rating (GVWR). Under certain conditions during travel,
if the vehicle becomes detached from the tow vehicle, the safety chains may not carry the weight
of the unit as designed, leading to an increased risk of personal injury and or vehicle crash. The
vehicles included in the recall are:
2021 Passport Travel Trailers, Models: 282QB, 2400RB, 2704RK
Serial Number Ranges: MD411679 – MD414993
MK410671 – MK414878
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10» «VIN11» «VIN12»
«VIN13»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #21-410,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 21V-292
CAN: 2021-298
Safety Advisory: 21-410
May 28, 2021
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | PASSPORT | 2021 |
9 Associated Documents
Recall Acknowledgement
RCAK-21V292-6443.pdf 645.724KB
Defect Notice 573 Report
RCLRPT-21V292-7124.PDF 215.013KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-21V292-1702.pdf 93.584KB
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-21V292-5791.pdf 1001.814KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V292-8830.PDF 211.137KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V292-9345.PDF 211.325KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V292-9240.PDF 211.239KB
Latest Recalls Documents
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