May 3, 2021 NHTSA CAMPAIGN NUMBER: 21V307000
Failure Mode May Cause Over Steer
The inverters may apply unequal torque after a failure mode is detected, causing over steer and increasing the risk of a crash.
NHTSA Campaign Number: 21V307
Manufacturer Arcimoto Inc
Components STEERING, ELECTRICAL SYSTEM
Potential Number of Units Affected 261
Summary
Arcimoto Inc (Arcimoto) is recalling certain 2019-2021 FUV, 2020 Deliverator, 2020-2021 Roadster, and 2021 Rapid Responder motorcycles. The Steering Angle Sensor (SAS) may have been incorrectly calibrated, causing the SAS to fail to or incorrectly detect a fault.
Remedy
A service technician will update the firmware and replace the idler arm, free of charge. Arcimoto does not intend to send any dealer or distributor notifications, as it has neither dealers nor distributors at this time. Owner notification letters were mailed May 27, 2021. Owners may contact Arcimoto customer service at 1-541-683-6293.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| Regulatory Recall Remedy Method-Sheet | RRM0017 | ||
| 21V307 Inverter & Steering Sensor Remedy Instructions | Rev: 0 | ||
| Author: LC,CT,MM | PO: Dir GRC | Appr: Dir GRC | Date: 05/03/2021 |
1 PURPOSE
Safety Recall Remedy Instructions: Inverter and Steering Sensor
2 AFFECTED VEHICLES
| Model Year | Model | VIN Range |
| 2019 | FUV Evergreen | 7F7ATR312KER00000 – 7F7ATR317KER00056 |
| 2020 | Deliverator-1 | 7F7ADR316LER00001 – 7F7ADR315LER00006 |
| 2020 | FUV Evergreen | 7F7ATR312LER00001 – 7F7ATR310LER00126 |
| 2020 | Roadster | 7F7ARR314LER00001 – 7F7ARR31XLER00004 |
| 2021 | Deliverator-1 | 7F7ADR314MER00001 – 7F7ADR318MER00003 |
| 2021 | Rapid Responder | 7F7AER318MER00001 – 7F7AER318MER00001 |
| 2021 | Roadster | 7F7ARR312MER00001 – 7F7ARR314MER00002 |
| 2021 | FUV | 7F7ATR310MER00001 – 7F7ATR315MER00009 |
| 2021 | FUV | 7F7ATR313MER00011 – 7F7ATR314MER00048 |
| 2021 | FUV | 7F7ATR312MER00050 – 7F7ATR313MER00056 |
| 2021 | FUV | 7F7ATR319MER00059 – 7F7ATR317MER00061 |
| 2021 | FUV | 7F7ATR310MER00063 – 7F7ATR31XMER00068 |
| 2021 | FUV | 7F7ATR318MER00070 – 7F7ATR318MER00070 |
| 2021 | FUV | 7F7ATR318MER00084 – 7F7ATR318MER00084 |
3 BACKGROUND
Since early January 2021 there have been multiple reports of unintended lateral motion; it was discovered that manufacturing was consistently building out of tolerance idler arms, and that there was no set tolerance for the set screw on the print. This combined with manufacturing’s lack of tools to correctly calibrate the steering angle sensor (SAS) to “zero” and the risk of the SAS having a fault, not detecting a fault, or incorrectly detecting a fault can make the vehicle more difficult to steer and control, increasing the likelihood of a crash.
4 OWNER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
5 CORRECTIVE ACTION
Arcimoto began ECO-402 to poka-yoke the production of its idler arms, to provide additional tolerances, to add inspection dimensions, to address out-of-tolerance weldments and to release a single set of symmetric parameters for all vehicles, to uniformly define the steering profile. Additionally, Engineering developed and validated explicit direction to Service exactly how to remedy the recalled vehicles.
6 PARTS INFORMATION
- Steering Angle Sensor (001412)
- Idler Arm (003011)
- Steering Mechanism, LWR, Assy (003005)
- Service Programming Adapter – USB-to-RS232 (000242)
- Serial Null Modem Cable Assy (001950)
- SmartView software
7 RELATED DOCUMENTS AND RESOURCES
- sdf.
8 SERVICE PROCEDURE
8.1 RECORD incoming state of recalled vehicle. We would like to collect data to understand exactly how many Arcimoto vehicles are affected by exactly which Failure Modes. This will assist not only troubleshooting and remedy efforts, and continuous improvement efforts, but also recall reporting obligations.
Is the 0 01412 Steering Angle Sensor (SAS) plugged in?
- If NO, plug in the SAS, then proceed to step 8.2.
- If YES, proceed to step 8.2
8.2 When steering is centered to track straight, is the set screw in the front hole of the 003011 Idler Arm ?
Record whether the set screw is in the front hole, then proceed to Step 8.3.
8.3 RECORD incoming state of recalled vehicle. Connect the vehicle to the SmartView GUI by connecting a computer to the left-side inverter via:
- 000242 USB-to-RS232 Service Programming Adapter, and
- 001950 Serial Null Modem Cable Assy
The steering profile is set to three different mV values: “Fully Turn Left,” “Straight,” and “Fully Turn Right. ”
Open the “Steering Map” tab under Configuration > Traction > Dual Traction
Record the displayed three mV values.
Proceed to Step 8.4.
8.4 Remove and replace 003011 (Idler Arm). Follow Engineering’s specific assembly directions on drawing 0 03005 (Lower Steering Mechanism Assy), properly using Loctite.
Complete installation.
Proceed to Step 8.5.
8.5 Check SAS Connector Insulator. Check the yellow insulator of the 3-pin SAS connector. The insulator should be fully seated and not pinched between the sensor and connector (see images below).
8.6 Program the Inverter. Ensure the vehicle is still connected to the SmartView GUI running on a computer .
- Navigate to the “ Manage” option on the SmartView home screen
- Load “L eft.clon ” file onto the inverter using the “ Clone Load” option
Proceed to Step 8.7.
8.7 Confirm Inverter Programming. Navigate to the “ Steering Map” tab under Configuration > Traction > Dual Traction.
a. Confirm the “Fully Turn Left” value is 4000 mV.
b. Confirm the “Straight ” value is 2500 mV.
c. Confirm the “Fully Turn Right ” value is 1000 mV.
d. Refer to Step 8.8 for correctly configured values and mapping curve.
- If these values are not correct, then re-attempt loading the new clone file
- If still not correct after 3 re-loading attempts, then contact Engineering
If Steering Map values match as shown, then proceed to Step 8.8.
8.8 Calibrate SAS System. Loosen SAS housing and attempt to calibrate the system to 2500 mV when Straight = 0% turning angle.
Can 0%±1% be achieved? If YES, proceed to Step 8.9.
If NO, loosen SAS housing screws and rotate housing until output reads 0%±1% with steering centered to track Straight = 0% turning angle.
If multiple attempts fail, then pause the procedure and contact Engineering.
8.9 Apply Torque Seal to SAS Fasteners. Apply Torque Seal to:
- Inside the head of the M4-0.70 Shaft Set Screw: Torque Seal must completely cover all tool access.
- Inside the heads of the M5-0.80 Housing Screws: Torque Seal must completely cover all tool access.
This provides tamper evidence, and expedites visual inspection by technicians in the future.
Proceed to Step 8.10.
8.10 Check new “Wiper Fault Check” limits. Ensure the vehicle is still connected to the SmartView GUI running on a computer.
a. Select the “Configuration” tab.
b. Confirm the “M in Level Check” threshold is 5 00 mV.
c. Confirm the “M ax Level Check” threshold is 4 500 mV.
d. If these values are not correct, then re-attempt loading the new clone file as per Step 8.6.
e. If still not correct after 3 re-loading attempts, then contact Engineering.
Remedy is complete.
9 REVISION HISTORY
| Function | Role | Name | Signature | Date |
| Author | Tech’l Content Writer | Larry C | <insert name> | 05/03/2021 |
| Author | Tech’l Content Writer | Carol T | <insert name> | 05/03/2021 |
| Author | GRC Paralegal | Matt M | <insert name> | 05/03/2021 |
| Author | Dir GRC | Pete Z | <insert name> | 05/03/2021 |
| PO | Dir GRC | Pete Z | <insert name> | 05/03/2021 |
| Approver | Dir GRC | Pete Z | <insert name> | 05/03/2021 |
| Checker | RCP | Matt M | <insert name> | 05/03/2021 |
| Revision | Reason for change;
Summary of change from prior Revision | |
| # | Date Issued | |
| 0 | 05/03/2021 | Initial Issue
Safety Recall Remedy Instructions: Inverter and Steering Sensor |
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: 7F7ATR31XXXXXXXXX
May 27, 2021
Safety Recall: Inverter and Steering Sensor May Cause Unintended Lateral Motion NHTSA Recall: 21V307
Dear <First name, Last name>:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Arcimoto has decided that a defect which relates to motor vehicle safety exists in certain 2019, 2020, and 2021 model year FUVs, Deliverators, Rapid Responder, and Roadsters.
! IMPORTANT !
► Your vehicle is being recalled
► You should contact Arcimoto to schedule the repair at no charge
Why is your vehicle being recalled?
It is possible that the idler arm and / or steering sensor calibration on your vehicle is out of tolerance. This can make the vehicle more difficult to steer and control, increasing the likelihood of a crash.
What will we do?
Owners will be notified by mail and instructed to contact Arcimoto to schedule a service appointment to have their idler arm replaced and to have their firmware upgraded. There will be no charge to vehicle owners for this service.
What should you do?
Please contact Arcimoto to schedule a service appointment.
Do you have questions?
If you have any questions or concerns, do not hesitate to contact Arcimoto. Arcimoto’s main telephone number is 541-683-6293 or call Arcimoto Service and Product Support 541-780-0032.
If after contacting Arcimoto, you are still not satisfied that we have done our best to remedy this condition without charge, and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V307.
We apologize for any inconvenience this recall may cause you. Thank you for being an Arcimoto customer.
Sincerely,
Arcimoto, Inc.
Tel: (541) 683-6293
2034 W. 2nd Avenue, Eugene, OR 97402
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| ARCIMOTO | DELIVERATOR | 2020 |
| ARCIMOTO | FUV | 2019-2021 |
| ARCIMOTO | RAPID RESPONDER | 2021 |
| ARCIMOTO | ROADSTER | 2020-2021 |
9 Associated Documents
Part 577 Owner Notification Envelope
Remedy Instructions and TSB
RCRIT-21V307-5178.pdf 2660.193KB
Recall 573 Report
RCLRPT-21V307-5038.PDF 218.524KB
Recall Acknowledgement
RCAK-21V307-8056.pdf 645.493KB
Defect Notice 573 Report
RCLRPT-21V307-1279.PDF 217.664KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V307-2539.PDF 211.123KB
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #3, 2021-4
RCLQRT-21V307-1266.PDF 211.306KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V307-9507.PDF 211.225KB
Latest Recalls Documents
- 🏍️Compatible with Honda
, Kawasaki & Yamaha: Supports Honda 4‑pin, Kawasaki 4‑6‑pin (Deutsch), Yamaha 2/3/4‑pin diagnostic ports. QuickTest auto‑scans Engine, ABS, BODY, IP, IMMO. Read/clear fault codes, live data stream, freeze frame, actuator tests. - 🏍️ Essential Maintenance Functions: Perform ECU reset, service reset (clear oil/maintenance light), throttle position reset (idle regulation / throttle learning), and ABS bleed (activate pump for brake fluid flush). Also supports idle speed regulation and actuator tests (fan, fuel pump, injectors, etc.).
- 🏍️Real‑Time Voltage Test & Multi‑System Diagnosis: Built‑in voltage test monitors battery health via diagnostic port or clamps (waveform display). Multi‑system diagnosis covers engine, ABS, body computer, instrument cluster, immobilizer.
- 🏍️OBD2 Auxiliary – Car Engine Diagnostics: Included OBD2 16‑pin cable reads/clears check engine codes and live data on 2000+ cars/trucks. Does NOT support motorcycle functions – use the Honda/Kawasaki/Yamaha cable for your bike.
- 🏍️Software Upgrade, 12+ Languages & 3‑Year Warranty： Update firmware via USB (official software). 3.2‑inch color display, F1/F2/F3 buttons. Supports 12+ languages (English, French, German, Spanish, Chinese, etc.). 3‑year warranty. Watch tutorial before use.
- Diagnose Wirelessly, Operate On-The-Go: Carry this motocycle OBD2 scanner in your pocket. TopScan Moto, a combo of “dongle + app”, can turn your Android & iOS smartphone into a motorcycle OBD2 scanner with a long list of pro features. You’ll have an easy time diagnosing via Blue tooth 5.0 wireless connection, instead of using a short cable. And the dongle is mini-sized. Slip it in pocket and you’re ready to solve motor issues anytime, anywhere
- All Systems Diagnostics, Compatible with Harley/BM.W/Du cati/Kawasaki/Suzuki/Yamaha/Honda: This motorcycle scanner scan tool scans pretty much every system on your motorcycle: Engine, ABS, BCM, Smart Ke.y, Instrument, Blutooth, Headlights, Radar, Radio, TPMS, Entertainment, Handlebar Left/Right, Suspension, Speedo, Safety and more. You can read/clear DTCs, view graphic live data, locate system faults, and pull ECU info. (*The system you can scan may vary across different models)
- Bi-directional Control, Ease Your Work Load: Feel difficult to locate trouble area? This Motoscan BMW scanner TopScan Moto allows you to directly control and test motor lamps, relays, fans, brake lights, tachometer, fuel pump, and more. This helps you quickly determine whether a specific system, subsystem, or component is functioning properly. It's a great time-saver for mechanics and DIYers. (The available active tests vary by the model)
- Essential Special Functions, Make Easy Maintenance: This Bluetooth motorcycle Harley scan tool offers the most common services available for Harley/BM.W/Du cati/Kawasaki/Suzuki/Yamaha/Honda: 1) Reset various indicators like oil maintenance, DESMO, and annual inspection at correct intervals. 2) Calibrate TPMS, parking brake, odometer, and air purifier intake valve. 3) Tweak idle speed for a smoother ride. If you’re into DIY, TopScan Moto motorcycle OBD2 scanner can save you 1,000+ bucks in maintenance costs. (*The services you can do depend on model)
- Instant Scan with Only One Tap: This motor scanner can automatically read and store your motorcycle's VIN number, allowing for swift scanning of all system modules. A single touch quickly identifies most motorcycle models, clears DTCs, and removes warning lights. The software is updated monthly, or even weekly, adding new features and support for more Motorcycles. Updating your motorcycle diagnostic scan tool TopScan Moto is a breeze, easily done online via a Wi-Fi connection
- [Full System Diagnostics] M300 professional scan tool can request information from motorcycle or send commands to the autocycle modules. It allows the technician to perform factory service procedures such as✅ABS system test✅Freezing data✅Actuator testing✅DTC enquiry✅Troubleshooting✅CO idle speed adjustment✅Adjusting the throttle valve position sensor(TPS)
- [17+ Services] M300 Diagnostic Scanner Tool is designed for home mechanics and workshops, garages. Support almost all the most popular functions of motorcycles, including Engine, ABS, TPMS, Suspensions, Ignition, EPS, Traction control, Radio, LED headlight. Battery detection, Start test, Charging test, etc. Help you handle all kinds of complex maintenance problems easily.
- [With Print Function] The tester is equipped with a built-in printer that can generate printed test reports. These reports typically include the battery test results, including voltage, CCA, SOC, and any additional measurements or diagnostic information. The printed report serves as documentation and can be used for reference or for sharing the results with customers or technicians.
- [Battery Tester] Allows you to assess motorcycle battery health and performance.Voltage measurement, include charging test, start test. By performing a battery test using a motorcycle diagnostic tool, you can identify any battery-related problems early on and take appropriate action.
- [Wide Compatibility] Support the diagnosis of Asian, European and American multi-brand motorcycles, Supports 9 languages, M300 Motocycle diagnostic tool Support Turkic,Spanish,Thai,French,English,Vietnamese,Portuguese, Indonesia,German.
- 🚴 Complete Harley-Davidson Diagnostics (4P/6P): Designed exclusively for Harley-Davidson with 4‑pin or 6‑pin diagnostic ports. Read/clear fault codes for Engine, ABS, TPMS, IMMO. View real‑time live data (RPM, temp, O2, speed). Capture freeze frame data for intermittent issues. QuickTest auto‑scans all ECUs.
- 🚴 Essential Maintenance & Reset Functions: Perform ECU reset after repairs. Service reset clears oil change / maintenance light. Throttle reset re‑learns throttle position. Idle regulation adjusts idle speed. Valve reset for actuator calibration – all dealer‑level.
- 🚴 ABS Bleeding & Actuator Tests: ABS bleed activates the pump for complete brake fluid flush – a critical safety procedure. Run actuator tests on fans, fuel pump, relays, and other components. Also supports maintenance info readout and system information.
- 🚴 OBD2 16‑Pin Auxiliary – Car Engine Diagnostics: The included OBD2 16‑pin cable provides basic engine diagnostics for most 2000+ cars/trucks: read/clear check engine codes and view live data. Does NOT support Harley functions – use the 4P/6P cable for your motorcycle.
- 🚴 Voltage Test, 17 Languages & 3‑Year Warranty: Built‑in voltage test monitors battery health via diagnostic port or clamps. 3.2‑inch color display with intuitive F1/F2/F3 buttons. Supports 17 languages (English, German, French, Spanish, Japanese, Chinese, etc.). 3‑year warranty for peace of mind.
- Compatible with 98% Models: Upgraded MT V6 Diagnsotic Tool is designed for Harley with covering a vast range models—including Dyna, CVO, Softail, Sportster (including the XR1200X), Street, Touring, Trike, and VRSC (V-Rod) motorcycle modles. It covers the D/S/T/V series, meeting almost all your Harley maintenance needs.Please Note: Currently ONLY compatible with motorcycles manufactured before June 2023. REMINDER: 1. UPDATE THE DIAGNSOTIC SOFTWARE BEFORE CONNECTING YOUR MOTORYCLE TO GET MORE FUNCTIONS; 2. IF THERE IS THE INCOMPATIBILITY ISSUE WITH YOUR MOTORCYCLE, PLEASE CONTACT OUR TECHNICAL TEAM THROUGH LOG OR SEND US AN EMAIL DIRECTLY FOR THE SOLUTION!
- Comprehensive 44 Reset Services： Covering the modules of BCM/Engine/Instrument /Left Hand /Radio /Spe-do /Turn Signal for Harley motorcycle. Refining the reset services for each module - BCM contains 26 resets (ABS /Auxiliary & Fog Light Control/Key FOB Assignment/TPMS Configuration/Telematic Control Unit,etc); Engine contains 11 resets (AFV Reset/Automatic Compression Release/ Cruise Control,etc), Instrument contains ODO light reset ; Hand ontrol contains Hand Control reset ; Radio contains 3 resets (Intercom/Radio Region Code/Speaker Configuration); Spe-edo contains ODO reset ; Turn Signal contains 9 resets ( Key FOB 1&FOB 2 Assignment & Replacement /Key FOB Assignment,etc)
- Comprehensive 57 Active Test Services: For ABS/BCM/Engine /Instrument /Tacho /Spe-do/Turn Signal module, with refined activation tests to sub-modules to improve diagnostic accuracy:16 tests for ABS (ABS Pump Motor/Apply Solenoid,etc); 5 tests for BCM (Brake Light/Coolant Pump/Fuel Pump,etc); 16 tests for Engine ( Chassis Fan/Cooling Pump & Relay/Throttle Actuator Sweep, etc); 3 tests for Instrument (All Warning&Indicator Lights/ LCD Display/Spe-dometer);20 tests for Spe-do (6th Gear/Battery Charge Lamp/Coolant Temperature Warning Light,etc);2 tests for Tacho (All Warning &Indicator Lights/LCD Display); 4 tests for Turn Signal (Lamp Turn Signal/Security Lamp/Starter Enable)
- Kind Reminder: Upgraded MT V6 motorcycle scanner comes with all the functions we described, but due to the different control modules of motorcycles based on their models/years/series, no all functions may will be applicable to your motorcycles. If you need to know the services that can work for your motorcycle, please ask us for a list of functions before purchasing
- Omnipotent Motorcycle OBD Diagnosis for Harley: MT V6 motorcycle OBD scanner has powerful motorcycle diagnostic capabilities ( for vehicle OBD2 diagnosis as well), read all real-time data stream of ABS/BCM - Board Control /EHCU /Engine/Left Hand /Right Hand /SCM - Security Control /Spe-do /Turn Signal Modul, and display with graphing; Read and clear fault codes of ABS/BCM - Board Control /EHCU/Engine/Instrument/Left Hand/Radio/Right Hand/SCM - Security Control/Spe-do/Tacho/Turn Signal Module. It can also provide complete OBD2 services for cars: Read Codes, Erase Codes, I/M Readiness, Live Data, Freeze Frame, Vehicle Information, O2 Monitor Test, On-Board Monitor and Evap System
This product presentation was made with AAWP plugin.