May 4, 2021 NHTSA CAMPAIGN NUMBER: 21V311000
Inverter Communication May Time Out
A battery shutdown causes an immediate loss of power, increasing the risk of a crash.
NHTSA Campaign Number: 21V311
Manufacturer Arcimoto Inc
Components ELECTRICAL SYSTEM, HYBRID
PROPULSION SYSTEM
Potential Number of Units Affected 261
Summary
Arcimoto Inc (Arcimoto) is recalling certain 2019-2021 FUV, 2021 Rapid Responder, 2020 Deliverator, 2020-2021 Roadster. Due to a software error, communication between inverters may time out, possibly resulting in an unexpected battery shutdown.
Remedy
A service technician will reprogram the inverter firmware, free of charge. Owner notification letters were mailed May 27, 2021. Owners may contact Arcimoto customer service at 1-541-683-6293. Note: Vehicles previously repaired under Recall 19V834 will need to return for the new remedy.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| Regulatory Recall Method-Sheet | RRM0019 | ||
| 21V311 Inverter Timeout Remedy- Phase 2 Instructions | Rev: 0 | ||
| Author: PeteZ | PO: Dir Q&RA | Appr: Dir Q&RA | Date: 05/10/2021 |
1 PURPOSE
Safety Recall Remedy Instructions: Battery Shutdown May Occur Unexpectedly
2 AFFECTED VEHICLES
| Model Year | Model | VIN Range |
| 2019 | FUV Evergreen | 7F7ATR312KER00000 – 7F7ATR317KER00056 |
| 2020 | Deliverator-1 | 7F7ADR316LER00001 – 7F7ADR315LER00006 |
| 2020 | FUV Evergreen | 7F7ATR312LER00001 – 7F7ATR310LER00126 |
| 2020 | Roadster | 7F7ARR314LER00001 – 7F7ARR31XLER00004 |
| 2021 | Deliverator-1 | 7F7ADR314MER00001 – 7F7ADR318MER00003 |
| 2021 | Rapid Responder | 7F7AER318MER00001 – 7F7AER318MER00001 |
| 2021 | Roadster | 7F7ARR312MER00001 – 7F7ARR314MER00002 |
| 2021 | FUV | 7F7ATR310MER00001 – 7F7ATR315MER00009 |
| 2021 | FUV | 7F7ATR313MER00011 – 7F7ATR314MER00048 |
| 2021 | FUV | 7F7ATR312MER00050 – 7F7ATR313MER00056 |
| 2021 | FUV | 7F7ATR319MER00059 – 7F7ATR317MER00061 |
| 2021 | FUV | 7F7ATR310MER00063 – 7F7ATR31XMER00068 |
| 2021 | FUV | 7F7ATR318MER00070 – 7F7ATR318MER00070 |
| 2021 | FUV | 7F7ATR318MER00084 – 7F7ATR318MER00084 |
| 2019 | FUV Evergreen | 7F7ATR312KER00000 – 7F7ATR317KER00056 |
3 BACKGROUND
Due to an unintended software behavior, communication between inverters may time out. If a specific inverter message times out, this will lead to the traction contactor opening, which will lead to unexpected battery shutdown and immediate loss of traction-power, which would make the vehicle more difficult to control and increase the likelihood of a crash.
Phase 1 of the software/firmware update was completed as part of Recall 19V834, (Remedy Recall Instructions RRL0007.) This remedy is the second phase of the software/firmware update to permanently correct the unintended software behavior.
4 OWNER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
5 CORRECTIVE ACTION
Owners will be notified by mail and instructed to contact Arcimoto to schedule a service appointment to have their inverter software/ firmware reprogrammed. There will be no charge to vehicle owners for this service. To the best of our knowledge, no owners have incurred any costs resulting from this defect.
6 PARTS INFORMATION
No new parts are required to complete the remedy action; updated firmware files.
7 RELATED DOCUMENTS AND RESOURCES
- sdf
- sdf
8 SERVICE PROCEDURE
8.1 BEGIN.
8.2 END.
9 REVISION HISTORY
| Function | Role | Name | Signature | Date |
| Author | Dir Q&RA | Pete Z | <insert name> | 05/10/2021 |
| PO | Dir Q&RA | Pete Z | <insert name> | 05/10/2021 |
| Approver | Dir Q&RA | Pete Z | <insert name> | 05/10/2021 |
| Checker | RA RCA | Raymond S | <insert name> | 05/10/2021 |
| Revision | Reason for change;
Summary of change from prior Revision | |
| # | Date Issued | |
| 0 | 05/10/2021 | Initial Issue
Safety Recall Remedy Instructions: High-Voltage Cable Short May Cause Battery Shutdown |
SEOCONTENT-START
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: 7F7ATR31XXXXXXXXX
May 27, 2021
Safety Recall: Inverter Timeout Out May Cause Battery Shutdown – Phase 2 NHTSA Recall: 21V311
Dear <First name, Last name>:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Arcimoto has decided that a defect which relates to motor vehicle safety exists in certain 2019, 2020, and 2021 model year FUVs, Deliverators, Rapid Responder, and Roadsters.
! IMPORTANT !
► Your vehicle is being recalled
► You should contact Arcimoto to schedule the repair at no charge
Why is your vehicle being recalled?
Unintended software error may cause unexpected battery shutdown, which would lead to an immediate loss of traction power without warning, making the vehicle more difficult to control and increase the likelihood of a crash.
What will we do?
Owners will be notified by mail and instructed to contact Arcimoto to schedule a service appointment to have their inverter software/ firmware reprogrammed. There will be no charge to vehicle owners for this service.
What should you do?
Please contact Arcimoto to schedule a service appointment.
Do you have questions?
If you have any questions or concerns, do not hesitate to contact Arcimoto. Arcimoto’s main telephone number is 541-683-6293 or call Arcimoto Service and Product Support 541-780-0032.
If after contacting Arcimoto, you are still not satisfied that we have done our best to remedy this condition without charge, and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V311.
We apologize for any inconvenience this recall may cause you. Thank you for being an Arcimoto customer.
Sincerely,
Arcimoto, Inc.
Tel: (541) 683-6293
2034 W. 2nd Avenue, Eugene, OR 97402
************************************************************************************************************
IMPORTANT SAFETY RECALL
Arcimoto, Inc.
July 27, 2021
Safety Recall: Inverter Timeout Out May Cause Battery Shutdown – Phase 2
NHTSA Recall: 21V311
RECALL UPDATE DO NOT IGNORE
FINAL OFFICIAL NOTICE
Dear <First name, Last name>:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Arcimoto, Inc. has decided that a defect which relates to motor vehicle safety exists in certain
2019-2021 FUV, 2021 Rapid Responder, 2020 Deliverator, and 2020-2021 Roadster vehicles.
This notice supersedes all previous notices you have received. The previous notice instructed you to have your
vehicle serviced. However, a software bug was discovered. A new permanent software upgrade to correct the
inverters from timing out is now available, your current software in your vehicle will eliminate the majority of
inverter timeouts on a temporary basis. The new software update will not just mitigate the timeouts, with one
wheel limp home mode, it will eliminate the timeouts permanently..
Our records indicate that you own more than one vehicle that is subject to this recall. The following VIN’s are part
of this recall:
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
7F7ATR31XXXXXXX
Arcimoto, Inc.
2034 W. 2nd Avenue, Eugene, OR 97402 Tel: (541) 683-6293
Why is your vehicle being recalled?
Unintended software error may cause your inverters to timeout, potentially causing unexpected battery shutdowns,
which can lead to an immediate loss of traction power without warning, making the vehicle more difficult to
control and increasing the likelihood of a crash.
What will we do?
Owners are being notified by mail with this final official notice and are being instructed to contact Arcimoto to
schedule a service appointment to have their inverter software/ firmware updated and reprogrammed. Please do
not ignore this final notice. There will be no charge to vehicle owners for this service.The repair should take
approximately one and half hours to complete.
What should you do?
Once you have received your second notice, please contact Arcimoto to schedule a service appointment.
Do you have questions?
If you have any questions or concerns, do not hesitate to contact Arcimoto. Arcimoto’s main telephone number is
541-683-6293 or call Arcimoto Service and Product Support 541-780-0032.
If after contacting Arcimoto, you are still not satisfied that we have done our best to remedy this condition without
charge, and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. The National Highway
Traffic Safety Administration Campaign ID Number for this recall is 21V311.
Note: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within
ten days.
We apologize for any inconvenience this recall may cause you.
Thank you for being an Arcimoto customer.
Sincerely,
Arcimoto, Inc.
Tel: (541) 683-6293
2034 W. 2nd Avenue, Eugene, OR 97402
************************************************************************************************************
IMPORTANT SAFETY RECALL
Arcimoto, Inc. This notice applies to your vehicle: 7F7ATR31XXXXXXXXX
November 11, 2021
Safety Recall: Inverter Timeout Out May Cause Battery Shutdown – Phase 2
NHTSA Recall: 21V311
RECALL UPDATE DO NOT IGNORE
FINAL OFFICIAL NOTICE
Dear <First name, Last name>:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Arcimoto, Inc. has decided that a defect which relates to motor vehicle safety exists in certain
2019-2021 FUV, 2021 Rapid Responder, 2020 Deliverator, and 2020-2021 Roadster vehicles.
Why is your vehicle being recalled?
Unintended software error may cause your inverters to timeout, potentially causing unexpected battery
shutdowns, which can lead to an immediate loss of traction power without warning, making the vehicle more
difficult to control and increasing the likelihood of a crash.
This notice supersedes all previous notices you have received. The previous notice instructed you to have your
vehicle serviced. However, a bug was discovered. A new permanent software upgrade to correct the inverters
from timing out is available now, your previous software in your vehicle will be sufficient to eliminate the
majority of inverter timeouts on a temporary basis. The new software update will not just mitigate the timeouts,
with one wheel limp home mode, it will eliminate the timeouts permanently.
How does this affect you?
Our records indicate that you recently received your new vehicle or that it was recently serviced for this remedy,
but due to a bug that was found in the software/firmware installed in your vehicle, we asked every vehicle owner
involved in this recall that had their software updated recently to immediately return their vehicle to have the
software reverted back to the original until the permanent remedy is available, free of charge. The permanent
remedy is now available. Please contact Arcimoto.
Arcimoto, Inc.
2034 W. 2nd Avenue, Eugene, OR 97402 Tel: (541) 683-6293
What will we do?
Owners are being notified by mail with this f inal official notice and are being instructed to contact Arcimoto to
schedule a service appointment to have their inverter software/ firmware updated and reprogrammed. Please do
not ignore this final notice. There will be no charge to vehicle owners for this service.The repair should take
approximately one and half hours to complete.
What should you do?
Please contact Arcimoto to schedule a service appointment.
Do you have questions?
If you have any questions or concerns, do not hesitate to contact Arcimoto. Arcimoto’s main telephone number is
541-683-6293 or call Arcimoto Service and Product Support 541-780-0032.
If after contacting Arcimoto, you are still not satisfied that we have done our best to remedy this condition
without charge, and within a reasonable time, you may submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the
toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to h ttp://www.safercar.gov. The
National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V311.
Note: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten
days
We apologize for any inconvenience this recall may cause you.
Thank you for being an Arcimoto customer.
Sincerely,
Arcimoto, Inc.
Tel: (541) 683-6293
2034 W. 2nd Avenue, Eugene, OR 97402
************************************************************************************************************
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| ARCIMOTO | DELIVERATOR | 2020 |
| ARCIMOTO | FUV | 2019-2021 |
| ARCIMOTO | RAPID RESPONDER | 2021 |
| ARCIMOTO | ROADSTER | 2020-2021 |
12 Associated Documents
Remedy Instructions and TSB
RCRIT-21V311-8141.pdf 133.31KB
Defect Notice 573 Report
RCLRPT-21V311-6922.PDF 217.869KB
Recall Acknowledgement
RCAK-21V311-4968.pdf 645.238KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V311-9580.PDF 211.121KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V311-5095.pdf 109.474KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V311-2648.PDF 211.301KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V311-4207.PDF 211.219KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V311-0378.pdf 94.166KB
Recall 573 Report
RCLRPT-21V311-4814.PDF 218.896KB
Owner Notification Letter(Part 577)
RCONL-21V311-1563.pdf 116.482KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V311-2314.pdf 123.134KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V311-2871.pdf 94.175KB
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