May 11, 2021 NHTSA CAMPAIGN NUMBER: 21V332000
High Pressure Fuel Rail Assembly May Leak Fuel
A fuel leak in the presence of an ignition source increases the risk of a fire.
NHTSA Campaign Number: 21V332
Manufacturer E-One
Incorporated
Components FUEL SYSTEM, DIESEL
Potential Number of Units Affected 915
Summary
E-One Incorporated (E-One) is recalling certain 2017-2021 Cyclone 2, Cyclone N, Quest 2, Typhoon, and Typhoon N vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Remedy
Dealers will inspect and replace the rail as necessary, free of charge. Owner notification letters were mailed out on May 28, 2021. Owners may contact E-One customer service at 1-352-237-1122.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
May 25, 2020
IMPORTANT SAFETY RECALL: 21V-332
CUMMINS L9 AND ISX12 FUEL RAIL
This notice applies to your vehicle VIN: X
UNIT: 1xxxxx
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
E-ONE has decided that a defect which relates to motor vehicle safety exists in certain models of the following emergency vehicles manufactured January 2017 to May 2021, equipped with CUMMINS L9 AND ISX12 FUEL RAIL:
E-ONE – 2017 CYCLONE 2 and TYPHOON, 2018 CYCLONE 2, QUEST 2, and TYPHOON, 2019 CYCLONE 2, QUEST 2, and TYPHOON, 2020 CYCLONE 2, CYCLONE N, QUEST 2, TYPHOON and TYPHOON N, 2021 CYCLONE 2, CYCLONE N, TYPHOON and TYPHOON N
WHY IS A RECALL BEING CONDUCTED?
The fuel rail assembly may develop leaks, which may result in an undetected prolonged diesel fuel spray. A leak involving spraying/misting fuel in the presence of an ignition source may increase the risk of fire. The operator may see or smell diesel fuel. In some cases, the check engine lamp may illuminate. The rail end sealing bores in the fuel rail may have undersized pilot bores for the sealing washer, thus preventing the washer from properly seating, potentially resulting in inadequate load for the joint to remain properly sealed in service.
The affected item is the CUMMINS L9 AND ISX12 FUEL RAIL.
WHAT ARE WE DOING ABOUT THE PROBLEM?
Cummins has stated that they are developing a remedy plan and will communicate it as soon as it is available.
Vehicles subject to this recall are to be inspected and repaired by a Cummins Dealer. Cummins will inspect and install new components, provided free of charge if it affected. Inspection and installation time are unknown at this time.
WHAT SHOULD YOU DO?
If you receive this notification, please contact your E-ONE Dealer or E-ONE at 1-352-237-1122 to schedule an appointment to have the repairs performed.
INCLUDED WITH THIS LETTER IS AN OWNER RESPONSE CARD THAT MUST BE FILLED OUT AND RETURNED TO E-ONE IN ORDER TO BE REIMBURSED. Please have your Truck VIN available. After your repair has been completed, please fill in the appropriate information on the enclosed Owner Response Postcard, sign it, and mail it to:
E-ONE, 1601 SW 37th Ave, Ocala, FL, 34474.
If you prefer to contact E-ONE directly, feel free to contact our Customer Service at 1-352-2371122. Please have your Truck VIN available.
WHAT IF YOU NO LONGER OWN THIS E-ONE – 2017 CYCLONE 2 and TYPHOON, 2018 CYCLONE 2, QUEST 2, and TYPHOON, 2019 CYCLONE 2, QUEST 2, and TYPHOON, 2020 CYCLONE 2, CYCLONE N, QUEST 2, TYPHOON and TYPHOON N, 2021 CYCLONE 2, CYCLONE N, TYPHOON and TYPHOON N?
If you no longer the current owner of the vehicle, please indicate this on the Owner Response Postcard and return the card to E-ONE, 1601 SW 37th Ave, Ocala, FL, 34474.
WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS?
If you have any questions or concerns, please contact E-ONE Customer Service at 1-352-2371122. Please have your Truck VIN available.
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations
If you have already paid to have your E-ONE – 2017 CYCLONE 2 and TYPHOON, 2018 CYCLONE 2, QUEST 2, and TYPHOON, 2019 CYCLONE 2, QUEST 2, and TYPHOON, 2020 CYCLONE 2, CYCLONE N, QUEST 2, TYPHOON and TYPHOON N, 2021 CYCLONE 2, CYCLONE N, TYPHOON and TYPHOON N repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. To learn more about what you need to do to obtain reimbursement call E-ONE Customer Service at 1-352237-1122 and instructions will be provided. Please have your Truck VIN available.
If after having attempted to take advantage of this recall you believe you have not been able to have your E-ONE – 2017 CYCLONE 2 and TYPHOON, 2018 CYCLONE 2, QUEST 2, and TYPHOON, 2019 CYCLONE 2, QUEST 2, and TYPHOON, 2020 CYCLONE 2, CYCLONE N, QUEST 2, TYPHOON and TYPHOON N, 2021 CYCLONE 2, CYCLONE N, TYPHOON and
TYPHOON N remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1- 888327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
Sincerely,
E-ONE, Inc.
21E032 Cummins ISX12 & L9 Fuel Rail Assembly Inspection and Repair Procedure: External Fuel Leaks
SEOCONTENT-START 1 May 25, 2021 SAFETY RECALL NOTICE: 21V-332 TO: All E-ONE Dealers E-ONE has decided that a safety defect exists in certain E-ONE CYCLONE 2, CYCLONE N, QUEST 2, TYPHOON, TYPHOON N vehicles manufactured from January 2017 through May 2021 equipped with CUMMINS L9 AND ISX12 FUEL RAIL. Accordingly, a recall to address this issue is being initiated effective May 25, 2021. The fuel rail assembly may develop leaks, which may result in an undetected prolonged diesel fuel spray. This defect could result in A leak involving spraying/misting fuel in the presence of an ignition source may increase the risk of fire. The operator may see or smell diesel fuel. In some cases, the check engine lamp may illuminate. Owners will be notified by mail about the recall and will be instructed by Cummins on how to proceed. Cummins has stated that they are developing a remedy plan and will communicate it as soon as it is available. There is no cost to owners for this recall. E-ONE is providing, free of charge, the necessary components and instructions to rectify the issue and will pay labor costs for inspecting and replacing the included components that have not already been replaced during normal maintenance. Please be reminded that it is a violation of Federal law for you to sell, lease or deliver a new or used CYCLONE 2, CYCLONE N, QUEST 2, TYPHOON, TYPHOON N equipped with CUMMINS L9 AND ISX12 FUEL RAIL covered by this notification until this recall has been performed on these CYCLONE 2, CYCLONE N, QUEST 2, TYPHOON, TYPHOON N. Substantial civil penalties apply to violations of this law. Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact E-ONE Customer Service at (352) 237-1122. Sincerely. Leroy Stephens Engineering Manager – APD (352) 861-5044 lstephens@e-one.com SEOCONTENT-END
25 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| E-ONE | CYCLONE II | 2017-2021 |
| E-ONE | CYCLONE N | 2017-2021 |
| E-ONE | QUEST II | 2017-2021 |
| E-ONE | TYPHOON | 2017-2021 |
| E-ONE | TYPHOON N | 2017-2021 |
8 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V332-9224.PDF 211.137KB
Defect Notice 573 Report
RCLRPT-21V332-3407.PDF 213.714KB
Recall Acknowledgement
RCAK-21V332-9859.pdf 645.933KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V332-6099.pdf 165.411KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V332-5960.pdf 117.114KB
Recall 573 Report- Amendment 2
RCLRPT-21V332-7058.PDF 214.046KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V332-3390.PDF 211.239KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V332-6593.PDF 211.323KB
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