May 17, 2021 NHTSA CAMPAIGN NUMBER: 21V361000
Turn Signals Are Not Bright Enough/FMVSS 108
Turn signal lights that aren’t bright enough can reduce other driver’s ability to see that the turn signals have been activated, increasing the risk of a crash.
NHTSA Campaign Number: 21V361
Manufacturer Ducati
North America
Components EXTERIOR LIGHTING
Potential Number of Units Affected 228
Summary
Ducati North America (Ducati) is recalling certain 2021 Scrambler 800 Night Shift motorcycles. The front and rear turn signal lights may not flash brightly enough. As such, these motorcycles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Dealers will replace the front and rear turn signals, free of charge. Owner notification letters were mailed on June 28, 2021. Owners may contact Ducati customer service at 1-888-391-5446. Ducati’s number for this recall is SRV-RCL-21-009.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
CR216 – Turn Indicator Replacement
Scrambler Nightshift MY2021 (USA,CDN,MEX)
Safety Recall Campaign SRV-RCL-21-009
| Date: | May 19, 2021 |
| To: | Dealer Principal, General Manager, Service Manager, North American Dealer Network |
| From: | Richard Kenton, Technical Director Eric Bradley, Technical Training and Publications Manager |
Dear Dealers,
On a limited and well-defined batch of motorcycles, the front and rear turn indicators must be replaced as the installed parts are not approved for the specific country version.
Application
You can find the precise list of VIN numbers involved in CR216 on the DCS, in sections:
| VIN HISTORY | It is possible to search by individual frame number. | |
| CAMPAIGNS | It is possible to search for all the frame numbers that you received from Ducati North America. |
Customer Impact
All motorcycles already delivered to final Customers must undergo this update as soon as they come to your workshop. All motorcycles in your inventory (to be registered or already registered) and to be delivered to final Customers must be updated during pre-delivery operations, and always before delivery to the final Customer.
Parts Distribution
The parts required to carry out the upgrade under this Compliance Recall Campaign must be individually ordered for each affected frame number.
Warranty Reimbursement Rules
The reimbursement to implement the update CR216 will be issued through the standard warranty claim procedure via the DCS. The warranty claim is pre-filled and is identified as CR216.
The Dealer shall be reimbursed for the cost of the components required for the repairs (Turn Indicators (4) Part no. 53010412B, TCEIF screw M6X18 (4) Part no. 77110401B) and total labor time of 1h:06min (11 Labor Units) to include:
- Vehicle reception and delivery
- Replacement of front and rear turn indicators
- Cost of the self-locking ties
- Soft cleaning of the vehicle
- Preparation for return of original (non-compliant) Turn Indicators
WARNING
If the Customer refuses to complete this operation, this must be reported in the “Notes” field of the Work Order, and the note specifically signed by the Customer. The customer must accept that operating the unit without having this operation performed will negate their compliance with FMVSS standard # 108. A copy of the signed repair order must be submitted by Youtech.
If this Recall operation is declined by the customer, the warranty claim confirming the recall completion must not be completed for this vehicle in DCS.
Parts Return Process
Each Dealer has been emailed prepaid UPS shipping labels addressed to the Service Manager for their allocated motorcycles under this campaign. The Original Turn Indicators must be returned in the packaging that the Replacement Indicators were shipped in. If the turn signals are not returned from this campaign, any warranty claim for both the parts and labor will be debited from the dealer.
Table of Contents
| Page | |
| Introduction | 1 |
| Application | 2 |
| Customer Impact | 2 |
| Parts Distribution | 2 |
| Warranty Reimbursement Rules | 2 |
| Parts Return Process | 2 |
| Spare Parts | 3 |
| Service Solution | 4 |
| Part 1: Front Turn Indicator Replacement | 4 |
| Part 2: Rear Turn Indicator Replacement | 5 |
| Additional Requirements and Notes | 13 |
| Customer Letter Example | 14 |
Spare Parts
The components to be used for this update are:
| Part no. | Description | Photo | Quantity to order (pcs) |
| 53010412B | Turn indicators | 4 | |
| 77110401B | TCEIF screw M6X18 | 4 |
All other self-locking ties, locking compounds, and lubricants are available in the local market and should be sourced locally.
Service Solution
WARNING To ensure the correct execution of the operation within the provided labor time to carry out the updates, it is necessary to follow the sequence indicated in the following instructions
Part 1: Front Turn Indicator Replacement
For front turn indicator replacement, a video has been made to show the correct procedure to be followed; the video is available at the following link https://youtu.be/bLa4Crnh_38.
NOTE
To replace front turn indicators, the fuel tank does not have to be removed and fuel quick connectors must not be disconnected: simply lift fuel tank using specific tool part no. 887138835 so as to access “R: right turn indicator” and “L: left turn indicator” connectors.
Part 2: Rear Turn Indicator Replacement
1. Position the motorcycle on the rear paddock stand
2. Remove the seat
3. Lift glove compartment protection (1) and remove the 3 self-locking ties (2)
4. Only remove the 2 upper retaining screws M6x12 (3) of splash guard (4) so as to gain access to the RH and LH rear turn indicator connectors
5. Remove the 2 self-locking ties (5) and disconnect left (6) and right (7) rear turn indicator connectors
6. Remove the 2 screws M8x20 (8) with spacer (9) securing the rear turn indicator support to subframe, and slide out the support
7. Remove the 4 self-tapping screws (10) joining the upper and the lower turn indicator supports
8. Remove the 4 self-locking ties (11) joining the right and left turn indicator wiring to support
9. Remove the 2 screws M6x45 (12) while holding the 2 nuts (13) and slide out turn indicators
10. Fit 4 new small self-locking ties (14) in the relevant seats on lower support, aiming them as shown in the figure
11. Position the new LH and RH turn indicators on the lower support by routing wiring inside slot (16) together with centering bushing (17), as shown in the figure
12. By keeping the turn indicators against the lower support, insert screw (18) and, on the other side, screw nut (19)
13. Tighten screw M6X18 (18) while holding nut (19) to 5Nm ± 10%.
NOTE
The turn indicators shown in the figure are not those to be installed, but the assembly procedure is the same.
14. Install the new turn indicators on the lower support by positioning the relevant cables inside new ties (14) and making sure that cables slide inside the relevant grooves (15) of support.
15. Tighten ties (14) ensuring that their clamps are facing up, as shown in the figure
16. Position upper support on lower support ensuring turn indicator cables are correctly fitted inside grooves (15) on lower support.
NOTE
Make sure supports are perfectly closed; should this not be the case, check the correct positioning of the clamps of ties.
17. Rotate turn indicator support unit and start the 6 self-tapping screws (10) on the lower support.
18. Tighten the 6 screws (10) according to the sequence shown in the figure
19. Clean the 2 screws M8x20 (8) from any residues of the pre-applied Loctite
20. Fit the rear turn indicator support assembly on subframe by starting the 2 screws M8x20 (8) with spacer (9)
21. Tighten the 2 screws M8x20 (8) to 22 Nm ± 10% with LOCTITE 243
22. Connect rear turn indicator left (6) and right (7) connector to vehicle wiring with selflocking ties (20), as shown in the figure
24. Restore turn indicator wiring leads close to glove compartment by fastening them with 3 new self-locking ties (21), as shown in the figure
25. Restore glove compartment protection (1), as shown in the figure
26. Remove specific tool Part no. 887138835 and secure fuel tank (See “Section 08 – Fuel/exhaust system – Fuel tank” of the Workshop Manual)
27. Refit the canister filter cover (See “Section 08 – Fuel/exhaust system – canister filter” of the Workshop Manual)
28. Check for the correct operation of the front and rear turn indicators
29. Fit the seat.
Campaign Authorization
Ducati North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted.
Dealer Obligation
This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you to take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities. Please direct any questions or concerns to your Service Area Manager.
Thank you for your cooperation.
Service Department
Ducati North America, Inc.
For questions on this Safety Recall Campaign, please contact your Service Area Manager.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: VIN XXXXXXXXXXXXXXXXX NHTSA Recall No. 21V-361
May 17, 2021
Customer Name
Customer Address
City, St, Zip Code
Subject:
Ducati Motorcycle: Scrambler Nightshift MY2021 (USA, CDN, MEX only)
NHTSA Campaign I.D. Number: 21V-361
Dealer Bulletin: SRV-RCL-21-009
Dear Ducati Owner,
This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety exists in certain Scrambler Nightshift MY2021 (USA, CDN, MEX). Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly.
What is wrong?
On a limited and well-defined batch of motorcycles, the front and rear turn indicators must be replaced as the installed parts are not approved for the specific country version. The front and rear turn signals do not guarantee the “effective projected luminous lens area requirements” required by the FMVSS (Federal Motor Vehicle Safety Standards) No. 108.
As a result of reduced projected luminous lens area, if surrounding traffic is unable to notice the front and rear turn signals lights, it may result in an increased risk of a crash.
What will Ducati do?
An official Ducati dealer will replace the front and rear turn signals, free of charge. The repair will take approximately 1 hour to complete. Service time will vary depending on dealer scheduling.
Please, contact your local Ducati Service center as soon as possible to schedule an appointment for the repair. You may continue to operate your motorcycle with light acceleration at moderate speeds to reach your Ducati authorized dealer. If you feel uncomfortable riding the motorcycle, please contact our roadside assistance provider at 800234-1353 to facilitate a tow service to your nearest Ducati dealer
To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446.
Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Service Problem Help:
If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446.
If you cannot obtain satisfaction, please use the following options:
For USA Customers:
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153),or go to www.safercar.gov.
For Canadian Customers:
Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you, can contact Transport Canada at 1-800-333-0510.
TREAD ACT CUSTOMER REIMBURSEMENT PLAN
If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards.
Your authorized Ducati retailer will request a copy of your owner notification letter, as well as, a copy of your previously paid invoice. They’ll inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement.
Only a repair involving this safety recall campaign is reimbursable. Ducati North America, Inc will not reimburse consequential expenses such as towing, rental, and accommodations.
We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be contacted at 888-391-5446 for any special assistance required.
What if you no longer own the vehicle?
If you no longer own the vehicle, please e-mail your change of ownership information to ContactUs@ducati.com or contact Ducati North America Customer Care at 1 (888) 391-5446.
We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us.
Sincerely,
Richard Kenton
Technical Director – Ducati North America
SEOCONTENT-START
Page 1 of 6
CR216 – Turn Indicator Replacement
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: XXXXXXXX
NHTSA Recall No. 21V-361
Date
City, St, Zip VIN:
Subject:
NHTSA Campaign I.D. Number: 21V-361
Dear Ducati Owner,
On a limited and well-defined batch of motorcycles, the front and rear turn indicators must be replaced as
approximately 1 hour to complete. Service time will vary depending on dealer scheduling.
Date: 6/23/2021
CR216: Reemplazo de direccionales
NHTSA Retiro N.° 21V-361
Id. de campaña NHTSA. Número: 21V-361
que usted es propietario de una motocicleta Ducati afectada por esta campaña de retiro de seguridad.
Date: 6/23/2021
NIV:
Page 3 of 6
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
CR216 – Turn Indicator Replacement
Scrambler Nightshift MY2021 (USA,CDN,MEX)
Safety Recall Campaign SRV-RCL-21-009
Please, contact your local Ducati Service center as soon as possible to schedule an appointment for the
repair. You may continue to operate your motorcycle with light acceleration at moderate speeds to reach
your Ducati authorized dealer. If you feel uncomfortable riding the motorcycle, please contact our roadside
assistance provider at 800-234-1353 to facilitate a tow service to your nearest Ducati dealer.
To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator”
or you may call toll free from the U.S. 1-888-391-5446.
Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to
the lessee within ten days.
Service Problem Help:
If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a
reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446.
If you cannot obtain satisfaction, please use the following options:
For USA Customers:
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you
may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E.,
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153),or go to
www.safercar.gov.
For Canadian Customers:
Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you,
can contact Transport Canada at 1-800-333-0510.
TREAD ACT CUSTOMER REIMBURSEMENT PLAN
If you have paid for the repair described in the attached letter, and you would like to be considered for
reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of
the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North
America’s standards.
Your authorized Ducati retailer will request a copy of your owner notification letter, as well as, a copy of your
previously paid invoice. They’ll inspect the vehicle, if still in your possession, prior to submitting a claim on
your behalf to Ducati North America, Inc. for reimbursement.
Page 4 of 6
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
CR216: Reemplazo de direccionales
Scrambler Nightshift modelo 2021 (EE. UU., CANADÁ, MÉX)
Campaña de retiro de seguridad SRV-RCL-21-009
Comuníquese con el centro de Servicio de Ducati de su localidad tan pronto como sea posible para programar
la reparación. Puede seguir manejando su motocicleta con una ligera aceleración a velocidades moderadas
hasta llegar a su concesionario autorizado de Ducati. Si se siente incómodo al conducir la motocicleta,
comuníquese con nuestro proveedor de asistencia en carretera al teléfono 800-234-1353 para facilitar un
servicio de remolque hasta el concesionario Ducati más cercano.
Para localizar a su concesionario autorizado de Ducati más cercano, visite www.ducati.com y seleccione el
“dealer locator” (localizador de concesionarios) o puede llamar sin costo desde EE. UU. al
1-888-391-5446.
Las regulaciones federales requieren que cualquier arrendador que reciba este aviso de retiro debe enviar
una copia de este aviso al arrendatario dentro de diez días.
Ayuda para problemas de servicio:
Si considera que su concesionario ha fallado o no puede solucionar el defecto sin cargo o dentro de un
período de tiempo razonable, comuníquese con Servicio al Cliente de Ducati North America al
1 (888) 391-5446.
Si no está satisfecho, use las opciones abajo:
Para clientes de EE. UU.:
Si todavía tiene problemas para reparar su motocicleta en un tiempo razonable o sin cargo, puede escribir a
National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590.
O llame a la línea directa y gratuita de Seguridad de vehículos al 1-888-327-4236 (TTY 1- 800-424-9153) o
visite www.safercar.gov.
Para clientes canadienses:
Comuníquese con Servicio al cliente de Ducati al 1-888-391-5446 o para obtener información adicional sobre
el cambio, puede comunicarse a Transport Canada al 1-800-333-0510.
PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA,
RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE)
Si ha pagado por la reparación que se describe en la carta adjunta y le gustaría que se le tomara en cuenta
para el reembolso, comuníquese con su concesionario Ducati autorizado. Los gastos de las instalaciones
de reparación fuera de la red de concesionarios Ducati autorizados se tendrán en cuenta; sin embargo, el
procedimiento debe cumplir con los estándares de Ducati Norteamérica.
Su minorista Ducati autorizado solicitará una copia de su carta de notificación de propietario, así como una
copia de su factura pagada previamente. Ellos inspeccionarán el vehículo, si aún está en su posesión, antes
de enviar una reclamación en su nombre a Ducati North America, Inc. para reembolso.
Page 5 of 6
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
CR216 – Turn Indicator Replacement
Scrambler Nightshift MY2021 (USA,CDN,MEX)
Safety Recall Campaign SRV-RCL-21-009
Only a repair involving this safety recall campaign is reimbursable. Ducati North America, Inc. will not
reimburse consequential expenses such as towing, rental, and accommodations.
We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate
that your authorized Ducati dealer will be able to answer any questions that you may have regarding your
qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be
contacted at 888-391-5446 for any special assistance required.
What if you no longer own the vehicle?
If you no longer own the vehicle, please e-mail your change of ownership information to
ContactUs@ducati.com or contact Ducati North America Customer Care at 1 (888) 391-5446.
We regret any inconvenience to you from this action; however, your safety and satisfaction are important to
us.
Sincerely,
Richard Kenton
Technical Director – Ducati North America
Page 6 of 6
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
CR216: Reemplazo de direccionales
Scrambler Nightshift modelo 2021 (EE. UU., CANADÁ, MÉX)
Campaña de retiro de seguridad SRV-RCL-21-009
Solo la reparación de esta campaña de retiro de seguridad es reembolsable. Ducati North America, Inc. no
reembolsará los gastos indirectos como remolque, alquiler y alojamiento.
Recomendamos que su concesionario autorizado Ducati sea su contacto primario en este problema.
Anticipamos que su concesionario Ducati autorizado podrá responder cualquier pregunta que pueda tener en
relación con sus calificaciones para el reembolso de una reparación anterior; sin embargo, puede comunicarse
con nuestro Depto. de relaciones con los clientes al 888-391-5446 para recibir cualquier asistencia especial
que necesite.
¿Qué sucede si usted ya no es el propietario del vehículo?
Si ya no es propietario del vehículo, envíe por correo electrónico la información sobre el cambio de propietario
a ContactUs@ducati.com o comuníquese con Servicio al cliente de Ducati North America llamando al
1 (888) 391-5446.
Lamentamos cualquier molestia que esta acción le haya podido ocasionar; sin embargo, su seguridad y
satisfacción son importantes para nosotros.
Atentamente,
Richard Kenton
Director Técnico, Ducati North America
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| DUCATI | SCRAMBLER | 2021 |
7 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V361-2308.PDF 211.15KB
Noncompliance Notice 573 Report
RCLRPT-21V361-7253.PDF 215.423KB
Recall Acknowledgement
RCAK-21V361-5153.pdf 645.161KB
Safety Bulletin re CR216 Turn Indicator Replacement Scrambler Nightshift MY2021 (USA,CDN,MEX) Safety Recall Campaign SRV-RCL-21-009
RCSB-21V361-0269.pdf 1104.279KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V361-0537.pdf 249.022KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V361-6419.PDF 211.337KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V361-0122.PDF 211.252KB
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