21-409 – 120VAC Wiring Connectors Not Mounted Properly – 2021 Keystone Montana High Country Trailers

SEOCONTENT-START

WARRANTY REIMBURSEMENT
INSPECTION ONLY
Submit a Pre-Authorization request then claim on Key Express using Flat Rate Code # 7140942F
In the Complaint section note: Safety Advisory # 21-409
In the Cause section note: Safety Advisory # 21-409
In the Correction section note: Removed underbelly and inspected 120VAC wiring
connectors. Connectors were properly mounted, reinstalled
underbelly on the following slide rooms (.5 hour on each
affected room) ________________.
The amount of time authorized for this repair is .5 hour on each affected slide with 120VAC.
REPAIR
Submit a Pre-Authorization request then claim with pictures on Key Express using Flat Rate Code #
7140942A
In the Complaint section note: Safety Advisory # 21-409
In the Cause section note: Safety Advisory # 21-409
In the Correction section note: Removed underbelly and inspected 120VAC wiring
connectors. Connectors were damaged (1.0 hour on each
affected room) needed to be properly mounted (.5 hour on
each affected room). Properly mounted Connectors and
reinstalled underbelly on the following slide rooms:
___________________________________.
The amount of time authorized for this repair is 1.0 hour on each affected room with damaged
connectors (Pictures required) and .5 hour for each room that the connectors needed to be
properly mounted.
PARTS DISPOSITION
No return parts.
Please call Keystone RV Customer Service at 866-273-1450 if you have any questions.

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2021 High Country Montana Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for
any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost
importance to us.
It has been decided that the vehicles in the recall population may have 120VAC wiring connectors
for the slide room circuit that can get wet and stay wet for extended periods of time due to the way
they are mounted. Wet electrical connections, can increase the risk of a fire.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is to remove a section of the underbelly, inspect the self-contained power
connector, and mount the connectors up to the frame. The service and parts required for this
corrective action will be provided at no charge to you.
In wet climates, or after driving in rain, turn off the power circuits that are in the slide room on the
Off Door Side of the unit until the self-contained power connector can be inspected by a dealer. As
soon as possible, please make an appointment to have your RV serviced by your dealership. The
labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to
know how much additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-368
Safety Advisory: 21-409
June 18, 2021

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 21-409
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2021 High Country Montana Fifth Wheels. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population may have 120VAC wiring connectors
for the slide room circuit that can get wet and stay wet for extended periods of time due to the way
they are mounted. Under certain conditions if the 120VAC connections are wet for an extended
period of time it can lead to an increased risk of fire and/or damage to personal property. The
vehicles included in the recall are:
2021 High Country Montana Fifth Wheels, All Models
Serial Number Range: MA740000 – MA743291
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10» «VIN11» «VIN12»
«VIN13» «VIN14» «VIN15» «VIN16»
«VIN17» «VIN18» «VIN19» «VIN20»
«VIN21» «VIN22» «VIN23» «VIN24»
«VIN25» «VIN26» «VIN27» «VIN28»
«VIN29» «VIN30» «VIN31» «VIN32»
«VIN33» «VIN34» «VIN35» «VIN36»
«VIN37» «VIN38» «VIN39» «VIN40»
«VIN41» «VIN42» «VIN43» «VIN44»
«VIN45» «VIN46» «VIN47» «VIN48»
«VIN49» «VIN50» «VIN51» «VIN52»
«VIN53» «VIN54» «VIN55» «VIN56»
«VIN57» «VIN58» «VIN59» «VIN60»
«VIN61» «VIN62» «VIN63» «VIN64»
«VIN65» «VIN66» «VIN67» «VIN68»
«VIN69» «VIN70» «VIN71» «VIN72»
«VIN73» «VIN74» «VIN75» «VIN76»
«VIN77» «VIN78» «VIN79» «VIN80»
«VIN81»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #21-409,
which details how to remedy the situation and the proper reimbursement procedures.
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 21V-368
CAN: 2021-315
Safety Advisory: 21-409
June 18, 2021
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport CanadaSEOCONTENT-END