910023 – LP Gas Pressure Regulator May Fail – 2016-2021 Grand Design Imagine, Transcend, & Momentum Travel Trailers

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Safety Recall #20V-393
Repair, Claim Preparation & Filing Instructions
Please complete a warranty claim pre-authorization request using the following
codes & labor times:
REPAIR
INSTRUCTIONS: Replace the propane (LP) regulator with a non-Winn-Tee LP
regulator assembly. Due to supply constraints, regulator
brands received may vary. In instances where the pigtails
(hose assemblies) are not provided with the replacement
regulator, please use the existing hose assemblies. Replace the
hoses only if necessary.
LABOR:
PARTS:
Operation Code:
Fault Code:
Labor Time:
910023
Recall
.8 hrs. per unit
Labor time includes .5 hrs. for R&R Regulator and .3 hrs. for LP Pressure Drop
test. Follow normal regulator replacement process with drop test .
Administrative Allowance: . 1 hrs. per unit
P/N 240067
Promptly submit all pre-authorizations/claims through our Dealer Portal. If you
have any questions or need assistance, please call our Technical Service Team at
574-825-9249.
11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
granddesignrv.com

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11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com
IMPORTANT SAFETY RECALL
This notice applies to your <Model Year> Grand Design <Brand> <Model>, VIN <VIN>
June 28th, 2021
<Customer Name>
<Customer Address>
<City> <State> <ZIP code>
Dear Grand Design RV Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Grand Design RV has decided that a defect which relates to motor vehicle safety may exist with the Winn-Tec LP Regulator installed on your recreational vehicle.
Why is a recall being conducted?
On 2016-2021 Imagine, Transcend & Momentum Travel Trailers manufactured between July 17, 2015, through December 17, 2020, with a Winn-Tec regulator, an internal seal in the regulator may fail allowing excessive LP gas pressure to reach your propane appliances. If high pressure LP gas were to reach a propane appliance the potential exists for a fire.
! IMPORTANT !
➢ Your vehicle falls within the recall population.
➢ You should immediately schedule an appointment with your dealer to have your vehicle inspected and repaired.
➢ Do Not use your propane system if you detect a strong odor of propane, hear a loud “hissing” sound from your propane appliances, or see a larger than normal flame at the burner tube of your propane appliances.
11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com
What are we doing about the problem?
On affected vehicles, dealers will replace the LP gas regulator with a brand other than Winn-Tec. Grand Design dealers have been notified of this recall and have the required repair instructions available. Replacement part availability is limited due to current supply chain constraints however Grand Design is taking the necessary steps to procure as many replacement regulators as possible. Repair is estimated to take no more than 1 hour. There will be no charge for this service.
What should you do?
Contact your selling or nearest Grand Design RV dealer as soon as possible to schedule an appointment. If your distance from a Grand Design dealer is significant, please contact us at 574-825-9679 so we can work with you to make other arrangements to have the needed repairs completed.
What if I no longer own this recreational vehicle?
Notify Grand Design either by phone: 574-825-9679, fax: 574-825-9249, or email: [email protected] to inform us that you no longer own this vehicle. Please be sure to include your 17-digit VIN in all correspondence.
Who should you contact if you have further questions or concerns?
Please contact Grand Design either by phone: 574-825-9679, fax: 574-825-9249, or email: [email protected] with any questions or concerns.
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
If you have already paid to have your vehicle repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair. To request reimbursement, please submit your request in writing along with a repair receipt to: Grand Design RV, Customer Service, 11356 County Road 2, Middlebury, IN 46540. If a Winn-tec regulator was used in a previous repair, it must be replaced with a Grand Design approved regulator.
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this recall may cause however your safety is our primary concern.
Sincerely,
Grand Design RV, LLC

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11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
granddesignrv.com
SAFETY RECALL # 21V-393
To: All Grand Design RV Dealers 6/24/21
Grand Design RV has determined a safety defect exists in certain 2016 through 2021 Imagine, Transcend and Momentum Travel Trailer vehicles equipped with Winn-Tec LP Regulators. Accordingly, a recall to address this issue is being initiated effective June 28, 2021.
The defect involves 2016-2021 Imagine, Transcend & Momentum Travel Trailers manufactured between July 17, 2015, and December 17, 2020. The VIN range of affected units is:
573TE3221G3400228 to 573TE252XM3420006 (non-sequential)
573TE2725H6600001 to 573TE3722M6629984 (non-sequential)
573TE2728J5500002 to 573TE3020M5505277 (non-sequential) 573TE2223K1208114 to 573TE2527M1213444 (non-sequential)
573TM2729K5502637 to 573TM3120M5504621 (non-sequential)
573TM3124M1213450 to 573TM3525M1214360 (non-sequential)
573TT3220J5500001 to 573TT3220J5500001
573TT3221J8800001 to 573TT3327M8812752 (non-sequential)
On affected vehicles, an internal seal in the regulator may fail allowing excessive LP gas pressure to reach the propane appliances. If high pressure LP gas were to reach a propane appliance the potential exists for a fire. The remedy involves replacing the LP regulator (with a regulator produced from other manufacturers).
Owners of affected vehicles will be notified of this recall by mail from Grand Design RV. A copy of the Owner Notification Letter is attached for your reference. Also attached is a list of your retail sold and stock units affected by this recall. Finally, please find attached the repair and claim filing instructions associated with this recall action.
Please be reminded that it is a violation of Federal Law for you to sell or lease the products covered by this notification until the necessary repairs have been performed. Substantial civil penalties apply to violations of this law. Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact Grand Design Technical Support at 574-825-6264 or 888-825-2820.
Respectfully,
GRAND DESIGN RV, LLC

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