Lippert Components

21E047 Hehr 6400 Series Windows Adhesive Failure

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May 21, 2021 NHTSA CAMPAIGN NUMBER: 21E047000

Window Adhesive Failure

Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 21E047

Manufacturer LipperteBay logo Components, Inc.

Components STRUCTURE, EQUIPMENT

Potential Number of Units Affected 46,281

 

Summary

LipperteBay logo is recalling certain Hehr 6400 Series Windows built between 10/01/2018 and 08/13/2020. The adhesive that bonds the vented portion of the window may fail.

 

Remedy

Dealers will inspect the windows, and replace the vent if necessary, free of charge. Notification letters were mailed July 2, 2021. Owners may contact LipperteBay logo customer service at 1-574-538-4514.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

IMPORTANT SAFETY RECALL

NHTSA Safety Recall: 21E-047
Date: July 1, 2021
VIA EMAIL & UPS DELIVERY

 

OEM CUSTOMER NOTIFICATION 

This Customer Notification is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act.

 

REASON FOR THIS RECALL 

LipperteBay logo has conducted a thorough investigation and determined an issue which relates to motor vehicle safety may exist in certain vehicles equipped with a 6400 Series window vent produced by our Michigan facility which was formerly Hehr InternationaleBay logo. There is the possibility of the vent portion of the involved windows experiencing an issue with the window adhesive bonding. Our records indicate that your company purchased one or more of the involved 6400 series windows built between 10/01/2018 and 08/13/2020 which are the subject of this recall. The 6400 Series Vented Windows sold to you which are subject to the recall are listed in detail in a spreadsheet included with this notice. If these products are still in your inventory, you must not sell or install these into units. It is a violation of federal law to sell any of the listed 6400 series windows covered by this recall until the defect is remedied. The window vent inspection instructions are enclosed with this letter.

 

WHAT WE WILL DO 

LipperteBay logo will supply a gauge to be used while conducting inspections of the vent portion of the 6400 series windows (Recall Inspection Part Number 2021094575), as well as a replacement vent if the original vent is found to have an adhesive bond issue. LipperteBay logo will also reimburse you for 0.4 labor charged by your dealers to inspect the involved vented windows and/or replace any needed vent at the flat rate of 0.5 hour. The parts for the remedy are currently available.

 

WHAT YOU SHOULD DO 

You or your dealer must inspect the involved component as outlined on the attached instructions and submit a claim documenting the completed repair for payment of the labor charges. LipperteBay logo’s Customer Service department may be reached via email at [email protected] or via phone at 574-538-4514 if there are any questions. LipperteBay logo does not require advance contact or a pre-auth be obtained; labor allowance for this inspection is 0.4 and labor allowance for the repair is 0.5 with the original vent not required to be returned. LipperteBay logo will coordinate shipments of the needed inspection gauge as well as window vent with the RV Manufacturer.

 

If you are not satisfied, we have done our best to remedy this situation, you may submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://safercar.gov. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We regret any inconvenience this concern may cause you. As we are sure you will appreciate, the safety and quality of our products are of the utmost importance to us. Thank you for your attention and cooperation in this matter.

 

Sincerely,

 

LipperteBay logo Components, Inc.

 

Corporate Headquarters | 4100 Edison Lakes Parkway, Mishawaka, IN 46545 | Phone 574.535.1125

 

HEHR 6400 SERIES WINDOW VENT RECALL

Recall Number:21E047
Product:Hehr 6400 Series Window Vent
Date:Original: June 29, 2021
Revised: Aug. 12, 2021		Labor Rate:Inspection 0.4 hour per unit

Replacement 0.5 hour per vent

 

Note: This document supersedes the previously-released version dated June 29, 2021. All part numbers highlighted in blue have been updated.

 

Subject

Inspection of the seal between the glass and frame on the following Hehr 6400 Series windows manufactured between October 1, 2018 and August 13, 2020.

EPW

EVV

FV

FVD

FVSE

SEFV

SESV

SV

SVD

SVSE

SVSV

VEPW

 

Safety

This document provides general instructions. Many variables can change the circumstances of any procedure, i.e. the degree of difficulty involved in the service operation and the ability level of the individual performing the operation. This document cannot begin to plot out procedures for every possibility, but will provide the general instructions for effectively installing, removing or servicing the system. In the event the skill level required is too advanced or the procedure too difficult, a certified technician should be consulted before performing the necessary operation. Failure to correctly install, remove or service the system may result in voiding the warranty, inflicting injury or even death.

The “WARNING” symbol above is a sign that a procedure has a safety risk involved and may cause death, serious personal injury, severe product and/or property damage if not performed safely and within the parameters set forth in this document.

The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury, product and/or property damage if not performed safely and within the parameters set forth in this document.

 

Resources Required

  • Cordless or electric drill or screw gun
  • Phillips screw bit
  • 3/16″ drill bit
  • Pop rivet gun
  • Ladder

 

Window Identification

Window Size

Window Size _____ X _____ = from inside trim ring RPO label or measure outside the whole/entire window Width X Height of glass, edge-to-edge.

 

Egress Windows

  1. Inside the unit an EXIT sticker (Fig. 1) or red handle (Fig. 2A) will be present.
  2. Outside the unit the white backside of the EXIT sticker will be visible.

 

Insulated Windows

  1. Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) or a super spacer (Fig. 4) sandwiched between two panes of glass can be seen.
  2. Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3) is seen.

 

Egress and Insulated

  1. Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) can be seen or the super spacer (Fig. 4) sandwiched between two panes of glass will be visible in addition to the EXIT sticker (Fig. 1) or red handle (Fig. 2A).
  2. Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3) can be seen located above the white backside of the EXIT sticker (Fig. 1).

 

Inspection

The provided gauge has a colored segment at one end (Fig. 5). Use the gauge as outlined in the instructions below to determine any possible break in the seal.

  1. Be sure window is in closed position.
  2. Lightly insert the gauge into the gap between the glass and the frame (Fig. 6) starting near the hinge on the exterior side of the window.
  3. The gauge should stop within the colored segment (Fig. 7).
  4. Continue reinserting the gauge at different points, working around the glass.

NOTE: If the gauge inserts beyond the colored segment (Fig. 8) this indicates a possible break in the seal and the vent of the window will need replacing.

 

Required Vent Replacement Documents

https://lci-support-doc.s3.amazonaws.com/technical-information-sheets/windows/ccd-0003876.pdf

 

MID-HINGE VENT REPLACEMENT FOR HEHR WINDOWS

TI-369

WINDOWS

 

Purpose

This document outlines the procedure for replacing the mid-hinge vent for Hehr windows.

 

Safety

Read and understand all instructions before installing or operating this product. Adhere to all safety labels.

 

CAUTION

The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury, product and/or property damage if not performed safely and within the parameters set forth in this document.

 

CAUTION

Use appropriate personal protective equipment (PPE) for the procedure being performed.

 

CAUTION

Moving parts can pinch, crush or cut. Keep clear and use caution.

 

Resources Required

  • Cordless or electric drill or screw gun
  • Phillips screw bit
  • 3/16″ drill bit
  • Pop rivet gun
  • Ladder

 

Procedure

1. Remove the screw securing the handle, then remove handle from operator (Fig. 1A). Retain screw and handle for re-installation.

2. Remove the screen by slightly lifting and pulling on the bottom of the screen frame. Once the bottom screen springs are free, continue to slightly pull until the screen is free from the window. Gently remove the screen over operator body (Fig. 1B). Retain for re-installation.

3. Remove operator using 3/16″ drill bit. Drill out rivets, then lift and push operator from bracket and slide arms from the rail (Fig. 1C). Retain operator for re-installation.

4. Remove vent section by opening the vent section slightly past 90 degrees. Apply forward pressure at 90 degrees and the vent section will disengage and come out (Fig. 2A).

5. Replace the vent section. With the vent section at 90 degrees to the window, install the vent hinge portion into the mullion area (Fig 2B). As it contacts the back of the mullion, lift slightly and pull out on the vent section until it locks into place.

6. After the vent is locked into place, rotate it to the closed position.

7. Install the operator and rivet into place.

8. Install screen.

9. Install handle and secure with screw.

 

As a supplier of components to the RV industry, safety, education and customer satisfaction are our primary concerns. Should you have any questions, please do not hesitate to contact us at (574) 537-8900 or by email at [email protected]. Self-help tips, technical documents, product videos and a training class schedule are available at lci1.com or by downloading the MyLCI app.

Rev: 08.31.20

CCD-0003876

https://lci-support-doc.s3.amazonaws.com/technical-information-sheets/windows/ccd-0003877.pdf

TOP HINGE VENT REPLACEMENT FOR HEHR WINDOWS

TI-370

WINDOWS

 

Purpose

This document outlines the procedure for replacing the top hinge vent for Hehr windows.

 

Safety

Read and understand all instructions before installing or operating this product. Adhere to all safety labels.

 

CAUTION

The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury, product and/or property damage if not performed safely and within the parameters set forth in this document.

 

CAUTION

Use appropriate personal protective equipment (PPE) for the procedure being performed.

 

CAUTION

Moving parts can pinch, crush or cut. Keep clear and use caution.

 

Resources Required

  • Cordless or electric drill or screw gun
  • Phillips drive bit
  • 3/16″ Drill bit
  • 3/32″ Drill bit
  • Pop rivet gun
  • 3/32″ Pop rivet
  • Ladder

 

Procedure

1. Remove the screw securing the handle, then remove handle from operator (Fig. 1A). Retain screw and handle for re-installation.

2. Remove the screen by slightly lifting and pulling on the bottom of the screen frame. Once the bottom screen springs are free, continue to slightly pull until the screen is free from the window. Gently remove the screen over operator body (Fig. 1B). Retain for re-installation.

3. Remove operator using 3/16″ drill bit. Drill out rivets, then lift and push operator from bracket and slide arms from the rail (Fig. 1C). Retain operator for re-installation.

4. Remove vent section by opening the vent section slightly past 90 degrees. Apply forward pressure at 90 degrees and the vent section will disengage and come out (Fig. 2A).

5. Replace the vent section. With the vent section at 90 degrees to the window, install the vent hinge portion into the window hinge (Fig. 2B). Pull slightly until the two hinges interlock then rotate the vent section to the closed position, making sure the glass is centered on the window.

6. Install the operator and rivet into place.

7. Install screen.

8. Install handle and secure with screw.

9. Using the existing slots in the window hinge as a guide, drill a 3/32″ diameter hole through the window hinge, one on each side (Fig. 3). Remove any burrs from the drilled holes. Insert pop rivet(s) through holes and set.

 

As a supplier of components to the RV industry, safety, education and customer satisfaction are our primary concerns. Should you have any questions, please do not hesitate to contact us at (574) 537-8900 or by email at [email protected]. Self-help tips, technical documents, product videos and a training class schedule are available at lci1.com or by downloading the MyLCI app.

Rev: 08.14.20

CCD-0003877

Action Required

Submit all claims to RV OEM.

Inspection: 0.4 hour per unitReplacement: 0.5 hour per vent

 

Chronology :

4/7/2020-LipperteBay logo contacted by Thor Industries Compliance regarding a VOQ and inquiry he received.

9/11/2020-After discussions & review of info with Thor Industries it was agreed the minimal quantity of issues did not present a safety issue. Both parties agreed to continue to monitor any reported issue and warranty data.

July,2020-March,2021-During this time we conducted continued review of data and any concerns as well as standard continual improvement process discussions with our Engineering and Manufacturing teams.

12/1/2020-Conference call between Byron Chartier, Robert Nguyen & Jonathan Harrison. During this call reviewed internal testing on returned field samples & reviewed sample window that was sent to Jon Harrison for review. Also discussed continued investigation of field & warranty returns. Committed that during the ongoing investigation LipperteBay logo would take care of any field concerns customers had regardless of warranty period potentially having expired.

3/3/2021-Conference Call with Marc Grimes, Chartier, Harrison & Nguyen. This call was primarily to review unrelated matters however during this call LipperteBay logo mentioned our own investigation was continuing on Hehr windows with field product requested to be returned for further analysis.

3/26/21-NewmareBay logo informed LipperteBay logo they received a VOQ of an incident occurring while the vehicle was in motion & stated they would forward the information.

4/16/21-Conference call with Chartier, VanderMel, Harrison & Nguyen regarding the data NewmareBay logo had submitted of claims regarding alleged window vent issues.

4/30/21-LipperteBay logo Exec Safety Committee Meeting to review all details provided

5/3/21-Conference call with Chartier, VanderMel, Harrison and Nguyen to discuss next steps. After reviewing most recent VOQ and data trend with issues on late 2018 built product LipperteBay logo will be finalizing details of scope and customer orders involved to file a formal 573 & field campaign.

5/12/21: Internal LipperteBay logo parties agree.

 

1 Affected Product

Equipment

BRANDPART NO.PRODUCTION DATES
HEHR WINDOWS6400 SERIES

 

10 Associated Documents

Recall Acknowledgement

RCAK-21E047-2912.pdf 783.791KB

RCAK-21E047-2912

⬇ Download PDF (765.42 KB)

 

Miscellaneous Document – 21E-047 OEM Notification

RMISC-21E047-9816.pdf 532.221KB

RMISC-21E047-9816

⬇ Download PDF (519.75 KB)

 

ISSUED Owner Notification Letter(Part 577)

RCONL-21E047-7477.pdf 531.886KB

RCONL-21E047-7477

⬇ Download PDF (519.42 KB)

 

Defect Notice 573 Report

RCLRPT-21E047-5349.PDF 214.602KB

RCLRPT-21E047-5349

⬇ Download PDF (209.57 KB)

 

Recall 573 Report – Amendment 2

RCLRPT-21E047-5576.PDF 214.598KB

RCLRPT-21E047-5576

⬇ Download PDF (209.57 KB)

 

Recall 573 Report – Amendment 2

RCLRPT-21E047-7897.PDF 219.888KB

RCLRPT-21E047-7897

⬇ Download PDF (214.73 KB)

 

Remedy Instructions and TSB

RCRIT-21E047-5161.pdf 1096.53KB

RCRIT-21E047-5161

⬇ Download PDF (1.05 MB)

 

Remedy Instructions and TSB

RCRIT-21E047-5538.pdf 1171.698KB

RCRIT-21E047-5538

⬇ Download PDF (1.12 MB)

 

Recall Quarterly Report #1, 2021-3

RCLQRT-21E047-9996.PDF 211.11KB

RCLQRT-21E047-9996

⬇ Download PDF (206.16 KB)

 

Recall Quarterly Report #2, 2021-4

RCLQRT-21E047-6520.PDF 211.214KB

RCLQRT-21E047-6520

⬇ Download PDF (206.26 KB)

 

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21E047&docType=RCL

 

 

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