21-411 – Frame Rail May Buckle – 2017-2021 Keystone Cougar 368MBI Trailers

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WARRANTY REIMBURSEMENT
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7141142K
In the Complaint section note: Safety Advisory # 21-411
In the Cause section note: Safety Advisory # 21-411
In the Correction section note: Cross Braces and Outrigger installed.
The amount of time authorized for this repair is 0.5 hour.
PARTS DISPOSITION
No part return.
Please call Keystone RV Customer Service at 866-273-1454 if you have any questions.

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2017-2021 Cougar Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any
inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance
to us.
It has been decided under certain side load stress conditions the frame exhibits excessive flexing at
the area of the axle spring hangers. Under certain conditions during travel, the frame rail may yield
and buckle possibly leading to an increased failure and vehicle crash.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is to add cross braces between each spring hanger and an outrigger between
the tires on the off door side of the vehicle. The service and parts required for this corrective action
will be provided at no charge to you.
Unload the vehicle before transporting to the dealer for repairs.As soon as possible, please make an
appointment to have your RV serviced by your dealership. The labor time to perform this correction
is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will
be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-380
Safety Advisory: 21-411
July 15, 2021

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 21-411
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2017-2021 Cougar Fifth Wheels. As a result, Keystone RV is conducting a safety recall.
It has been decided under certain side load stress conditions the frame exhibits excessive flexing at
the area of the axle spring hangers. Under certain conditions during travel, the frame rail may yield
and buckle possibly leading to an increased failure and vehicle crash. The vehicles included in the
recall are:
Model: Cougar Fifth Wheel 368MBI
Year Serial Number Ranges
2017 H2507991 – H2507991
2018 J2500656 – J2513103
2019 K2500281 – K2512038
KR505946 – KR506005
2020 L2500107 – L2508889
2021 M2500058 – M2504615
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10» «VIN11» «VIN12»
«VIN13» «VIN14» «VIN15» «VIN16»
«VIN17» «VIN18» «VIN19» «VIN20»
«VIN21» «VIN22» «VIN23» «VIN24»
«VIN25» «VIN26» «VIN27» «VIN28»
«VIN29» «VIN30» «VIN31» «VIN32»
«VIN33» «VIN34» «VIN35» «VIN36»
«VIN37» «VIN38» «VIN39»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #21-411,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 21V-380
CAN: 2021-317
Safety Advisory: 21-411
July 15, 2021
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada

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