Recall RC000226 – Solar Panel Junction Box May Overheat – 2022 Thor Motor Coach Rize, Scope, Sequence, & Tellaro

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Recall #
21V 396
2021 327
Description/Title:
21V 396 Flex 190 Solar Panel
Affected Product Line(s):
Certain Model Year 2022 Rize, Scope, Sequence, and Tellaro motorhomes
Service Campaign # :
RC000226
Released Date:
07/15/2021
Repair Code:
TMCRC10101V
Document Date:
07/15/2021
Time Allowed:
1.0
Document Revision:
A

Thor Motor Coach
1-877-500-1020
NHTSA Recall # 21V-396
Transport Canada Recall # 2021-327

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor
Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2022 Rize,
Scope, Sequence, and Tellaro motorhomes. As a result, TMC is conducting a safety recall. We apologize for any
inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to
us.
It has been discovered that on certain model year 2022 Rize, Scope, Sequence, Tellaro motorhomes
the Flex-190 Solar Panel has the potential for a direct short at the output. If the short were to occur,
there is the potential for overheating which could lead to a fire and/or property damage.
TMC has contacted your selling dealer and has instructed them on how to install a new solar
panel on your motorhome. This will be done at no cost to you the owner. The remedy should
take approximately up to one (1) hour to perform.
At your earliest convenience, please contact your dealer and schedule an appointment to have
this remedy completed. To locate the nearest authorized TMC service center, please visit
https://www.thormotorcoach.com/locate-a-service-center/. If you have questions concerning this
recall or if you need any assistance, please contact the TMC Warranty/Service Department by
mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at
[email protected].
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred
any direct cost in connection with obtaining such repair, you may be eligible to receive
reimbursement from TMC by contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you
may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-
424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice
must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
Hanah Klodzinski
Recall Compliance Coordinator
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we need
you to do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-396
Safety Advisory: RC000226
July 2021
What we
will do

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IMPORTANT SAFETY RECALL
RC000226
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that on certain model year 2022 Rize, Scope, Sequence, Tellaro motorhomes the Flex-190 Solar Panel has the potential for a direct short at the output. If the short were to occur, there is the potential for overheating which could lead to a fire and/or property damage.
The required action is to replace the defective solar panel with a new one. This remedy should take approximately up to one (1) hour to perform.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
Re: NHTSA Recall No. 21V-396
Transport Canada No. 2021-327

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