Recall CA#9932-1 – Refrigerator Exhaust May Cause Fire – 2020-2021 Triple E Serenity, Unity & Wonder Recreational Vehicles

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LEISURE
TRAVEL VANS
Triple E Recreational Vehicles
A Division of Triple E Canada Ltd.
P: 204 325 4361
F: 204 325 5241
301 Roblin Bl vd.
P.O. Box 1230
Winkl er, Manitoba CA
R6W 4C4
U.S . Mailing:
P.O. Box 68
Walhall a, ND 58282
LEISURE VANS.COM
TRIPLEERV.COM
IMPORTANT SAFETY RECALL
«Owner Name»
«Address 1 »
«Address2»
«Address3 », «Prov» «Postal Code»
“This notice applies to your vehicle, «Unit»
VIN #«VIN»
May 31, 2021
Coach Serial #«Serial»
Triple E Recreational Vehicles Recall CA#9932-1 NHTSA #21 V 400
This notice is sent to you in accordance with the requirements of the National
Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has
decided that a defect exists in certain 2020 & 2021 Serenity, Unity (All
Models) & Wonder (All Models) motorhomes manufactured between February
18, 2019 & April 12, 2021.
Description of Defect:
The fridge exhaust, at the rear of the fridge, is discoloring or charring the wood
frame. The metal deflector on the wood frame is positioned too low and not
protecting the framing from heat generated when the fridge is in operation. In
the event the fridge would exhaust for too long, there would be a possibility the
wood frame could ignite and cause a fire and bodily injury.
To Have This Modification Performed:
Please contact your selling dealer or a RV service center to perform this recall
remedy. The time needed to perform the recall is approximately 10 minutes. If
you choose to have this Recall performed by a service center other than your
dealer, prior authorization is required. This repair will be done at no cost to the
owner.
If you had this repair performed before you received this letter, you may
be eligible to receive reimbursement for the cost of obtaining a prenotification
remedy of the problem associated with this recall.
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For more information contact Triple ERV/Leisure Travel Vans at 1-877-
992-9906 Customer Service/ Warranty department or by e-mail
[email protected] in the subject line “Recall CA#9932-1”.
For U.S. Residents
If Triple E Recreational Vehicles fails or is unable to remedy this potential
defect without charge, you may submit a written complaint to the
Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Ave. SE, Washington, DC 20590 or call the toll free Vehicle Safety
Hotline at 1-888-327-4236; (TTY: 1-800-424-9153) or go to
http:/ /www.safercar.gov
We regret the inconvenience this Recall may cause you but want you to have
complete satisfaction with your Leisure Travel Vans product. Thank you for
your anticipated assistance and please do not hesitate to contact us should you
require additional information.
Sincerely,
Brad Wall
Customer Service / Warranty Manager
BW/wcw
Enclosures
SOP05072 (Standard Operating Procedure)
1 – Heat Deflector & 1 – #8 x ¾” screw
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LEISURE
T RAV E L V A N S
Tri ple E Recreational Vehicles
A Division of Triple E Canada Ltd.
P: 204 325 4361
F: 204 325 5241
301 Roblin Blvd .
P.O . Box 1230
Winkler, Manitoba CA
R6W 4C4
U.S. Mailing:
P.O. Box 68
Walhalla, ND 58282
LE I SU R EVANS .COM
TRIPLEERV.COM
IMPORTANT SAFETY RECALL
«Dealer»
“This notice applies to this vehicle, «ProductLine»
VIN #«Vin»
May 31, 2021
Coach #« UNIT CoachID»
Triple E Recreational Vehicles Recall CA#9932-1 NHTSA #21 V 400
This notice is sent to you in accordance with the requirements of the National
Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has
decided that ce1tain 2020 & 2021 Serenity, Unity (All Models) & Wonder (All
Models) motorhomes manufactured between February 18, 2019 to April 12,
2021 fail to conform to Federal Motor Vehicle Safety Standard
Description of Non-Compliance:
The fridge exhaust, at the rear of the fridge, is discoloring or charring the wood
frame. The metal deflector on the wood frame is positioned too low and not
protecting the framing from heat generated when the fridge is in operation. In
the event the fridge would exhaust for too long, there would be a possibility the
wood frame could ignite and cause a fire and bodily injury.
To Have This Modification Performed:
We request your assistance to have this Noncompliance issue c01Tected. Please
follow the included SOP (Standard Operating Procedure) to install the new heat
deflector. For reimbursement submit a warranty application for
Labour to perform this Recall: 0.2 hrs/ unit
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For more information contact Triple ERV/Leisure Travel Vans at 1-877-
992-9906 Customer Service / Warranty department or by e-mail
[email protected] in the subject line “Recall CA#9932-l”.
Thank you for your anticipated assistance and please do not hesitate to contact
us should you require additional information.
Sincerely,
Brad Wall
Customer Service / Wananty Manager
BW/wcw
Enclosures
SOP05072
Heat Deflector & 1 – #8 x ¾” screw
2 of2

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