Recall RC000232 – Window Adhesive Failure – 2019-2021 Thor Motor Coach Aria, Challenger, Miramar, Outlaw, Palazzo, Tuscany, & Venetian Recreational Vehicles

SEOCONTENT-START
Recall #
21V-522
2021-499
Description/Title:
Hehr 6400 Series Windows
Affected Product Line(s):
Certain model year
2019 Challenger, Palazzo, and Tuscany
2019-2020 Miramar
2019-2021 Aria, Outlaw, and Venetian
motorhomes
Service Campaign # :
RC000232
Released Date:
9/1/2021
Codes:
Inspect Only:
TMCRC10102Y
Inspect with Repair:
TMCRC10102V
Document Date:
9/1/2021
Time Allowed:
Inspect Only:
0.4 per unit
Inspect with Repair:
0.9
(Includes inspect and one vent replacement)
(+ 0.5 for each additional vent)
Document Revision:
A
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IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach
(TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year: 2019 Challenger, Palazzo, and
Tuscany; 2019-2020 Miramar; & 2019-2021 Aria, Outlaw, and Venetian motorhomes. As a result, TMC is conducting a safety recall.
We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost
importance to us.
Lippert has conducted a thorough investigation and determined an issue which relates to motor vehicle safety
may exist in certain vehicles equipped with a 6400 Series window vent produced by their Michigan facility
which was formerly Hehr International. There is the possibility of the vent portion of the involved windows
built between 10/01/2018 and 08/13/2020 experiencing an issue with the window adhesive bonding. There
is the possibility of the window adhesive failing, which could allow the vent to detach and cause a crash.
Lippert will supply a gauge to be used while conducting inspections of the vent portion of the 6400 series
windows (which you will receive in the mail a few days after this letter). If after the inspection it is
determined that the windows are not experiencing an adhesive failure, please be sure to contact Thor
Motor Coach at [email protected] to ensure we update your records.
If the original vent(s) is found to have an adhesive bond issue, TMC will assist in providing a replacement
vent(s) to your dealer and instructions on how to properly replace. The parts for the remedy are currently
available. The service required should take at least ½ hour to perform and will vary based on number of
vent replacements. This will be done at no cost to you, the owner.
To locate the nearest authorized TMC service center if replacement is needed, please visit
https://www.thormotorcoach.com/locate-a-service-center/. If you have questions concerning this recall or
if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O.
Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or by email at [email protected].
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct
cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by
contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit
a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington,
DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to
https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
cc: National Highway Traffic Safety Administration (NHTSA)
What we need
you to do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-522
Safety Advisory: RC000232
September 2021
What we
will do
Reason for
this recall
***********************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach
(TMC) has decided that a defect which relates to motor vehicle safety exists in certain motorhomes. As a result, TMC is conducting a
safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the
utmost importance to us.
Lippert has conducted a thorough investigation and determined an issue which relates to motor vehicle safety
may exist in certain vehicles equipped with a 6400 Series window vent produced by their Michigan facility
which was formerly Hehr International. There is the possibility of the vent portion of the involved windows
built between 10/01/2018 and 08/13/2020 experiencing an issue with the window adhesive bonding. There
is the Possibility of the window adhesive failing, which could allow the vent to detach and cause a crash.
Your motorhome recently received a replacement window that falls within the affected window scope,
therefore, we are notifying you to have this recall completed.
Lippert will supply a gauge to be used while conducting inspections of the vent portion of the 6400 series
windows (which you will receive in the mail a few days after this letter). If after the inspection it is
determined that the windows are not experiencing an adhesive failure, please be sure to contact Thor
Motor Coach at [email protected] to ensure we update your records.
If the original vent(s) is found to have an adhesive bond issue, TMC will assist in providing a replacement
vent(s) to your dealer and instructions on how to properly replace. The parts for the remedy are currently
available. The service required should take at least ½ hour to perform and will vary based on number of
vent replacements. . This will be done at no cost to you, the owner.
To locate the nearest authorized TMC service center if replacement is needed, please visit
https://www.thormotorcoach.com/locate-a-service-center/. If you have questions concerning this recall or
if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O.
Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or by email at [email protected].
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct
cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by
contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit
a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington,
DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to
https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
cc: National Highway Traffic Safety Administration (NHTSA)
What we need
you to do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-522
Safety Advisory: RC000232
September 2021
What we
will do
Reason for
this recall
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RC000232
IMPORTANT SAFETY RECALL
Re: VIN
«Name»
«Address»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and is important for your safety. Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain model year: 2019 Challenger, Palazzo, and Tuscany; 2019-2020 Miramar; & 2019-2021 Aria, Outlaw, and Venetian motorhomes.
Lippert has conducted a thorough investigation and determined an issue which relates to motor vehicle safety may exist in certain vehicles equipped with a 6400 Series window vent produced by their Michigan facility which was formerly Hehr International. There is the possibility of the vent portion of the involved windows built between 10/01/2018 and 08/13/2020 experiencing an issue with the window adhesive bonding. There is the Possibility of the window adhesive failing, which could allow the vent to detach and cause a crash.
Lippert will supply a gauge to all retail customers to be used while conducting inspections of the vent portion of the 6400 series windows. If any vent(s) is found to have an adhesive bond issue, orders for replacement vent(s) can be placed thru TMC. Retail Owners have been instructed to contact you, their dealer, directly to assist in these repairs and orders. If you are in need of an inspection gauge, please contact us at [email protected] so can ensure you receive one.
The parts for the remedy are currently available. The service required should take at least ½ hour to perform and will vary based on number of vent replacements.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-500-1020, or by email at [email protected].
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Thor Motor Coach
Re: NHTSA Recall No. 21V-522
TC Recall No. 2021-499
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