Recall 9903569 – Window Adhesive Failure – 2019-2021 Entegra Anthem, Aspire, Cornerstone, Insignia, Reatta, & Jayco Embark Recreational Vehicles

SEOCONTENT-START
LCI/HEHR 6400 Series windows – Adhesive bond
Incident:
LCI 6400 Series Frameless Windows – The adhesive bond between the glass and the frame of the LCI 6400 Series frameless windows may fail. Adhesive failure may cause the vent portion of the window to detach.
Affected Units:
Entegra Coach
2019-2021 Anthem Class A
2019-2021 Aspire Class A
2019-2021 Cornerstone Class A
2019 Insignia Class A
2019-2021 Reatta Class A
Jayco Motorized
2019-2021 Embark Class A
Parts:
Please reference LCI Instructions for part #’s of Window Vent that must be replaced per Inspection– Submit Manual Order Form to Compliance@jayco.com
Parts Return Information:
DO NOT RETURN DEFECTIVE VENTS TO LCI OR JAYCO
STEPS:
1. Window Identification per LCI Instructions – Type and Size.
2. Inspect ALL LCI / HEHR 6400 Series frameless windows per LCI Instructions.
a. When Inspection does not find defective adhesive bond:
i. Submit Claim for Inspection ONLY using 9903569A – .4 Hour Labor.
b. When Inspection DOES find at least one location of defective adhesive bond:
i. DO NOT SUBMIT CLAIM AT THIS POINT
ii. Complete Manual Order Form – noting the LCI Part # of full Window Assembly and the LCI part # of Vent(s) found defective that need replaced.
iii. Submit Manual Order Form to compliance@jayco.com for required window vent(s).
iv. Complete repair following LCI Instructions per window type.
v. Submit Claim using Job Code 9903569A – .4 hour labor for the inspection of all windows AND use Job Code 9903569B .5 hour labor per window vent replaced.
ONLY ONE CLAIM PER AFFECTED SERIAL NUMBER
Bulletin Type:
RECALL
Bulletin #(s):
21V-529 U.S. – 2021-440 CANADA
Job Code(s):
9903569A – Inspect ALL window glass
9903569B – Replace Window Vent
Flat Rate(s):
Inspect ALL window glass .4 per Unit
Replace window Vent .5 per window vent
Publication Date:
August 2021
Make(s):
Entegra Coach Class A
Jayco Motorized Class A
Model(s):
Various
Model Year:
2019-2021
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IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle «vin»
«Owner_name»
«Address»
«City», «State» «Zip»
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco Inc. has decided that a defect which relates to motor vehicle safety exists in certain Model 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows.
The adhesive bond between the glass and the frame of the LCI 6400 Series frameless windows may fail. Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
A Jayco dealer will inspect ALL LCI 6400 series windows with a gauge tool for proper adhesive bond strength where the glass meets the frame. If the glass shows evidence of separation (not adhering), replacement window vent(s) is required.
Please contact a Jayco Dealer to schedule an appointment. The Recall Remedy is free of charge. While the inspection of the windows will take approximately 30 minutes, if new glass is required, the dealer must order the glass for later installation.
Note: You will receive an inspection gauge kit: part number 2021094575 in the mail within a few days of this notification. Please take this gauge kit to your scheduled service appointment. If you do not receive the gauge kit before your scheduled appointment, still proceed with the scheduled appointment as we are providing our dealers with the inspection gauge kit as well.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Safety Recall: 21V-529
August 2021
Reason for this recall
What we need you to do
Recall Remedy
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IMPORTANT SAFETY RECALL
«Dealer_name»
«Address»
«City», «State» «Zip»
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco Inc. has decided that a defect which relates to motor vehicle safety exists in certain Model 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows.
The adhesive bond between the glass and the frame of the LCI 6400 Series frameless windows may fail. Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
Remedy consists of inspecting ALL LCI 6400 series windows with a gauge tool for proper adhesive bond strength where the glass meets the frame. If the glass shows evidence of separation (not adhering), replacement window vent(s) is required.
Our records show the following unit is affected by this recall, and is part of the current inventory at your Dealership.
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Confirm that the unit serial number requires the recall remedy using Unit Management in Jayco Partners. The Instructions for the recall remedy are available under the Case Recall attachments. Case Recall 21V-529 (US) and 2021-440 (CN).
Note: Your service manager will receive an inspection gauge kit: part number 2021094575 in the mail within a few days of this notification. If you do not receive the gauge kit before the customer’s appointment still proceed with the scheduled appointment as we are providing our customers with the inspection gauge kit as well.
Federal law requires the Recall Remedy completed on this unit prior to customer delivery.
If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit by submitting the Warranty Registration information. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.
Sincerely,
Compliance Management
Safety Recall: 21V-529
August 2021
Reason for this recall
What we need you to do
Recall Remedy
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