July 9, 2021 NHTSA CAMPAIGN NUMBER: 21V523000
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
NHTSA Campaign Number: 21V523
Manufacturer Forest River
, Inc.
Components STRUCTURE, EQUIPMENT
Potential Number of Units Affected 825
Summary
Forest River, Inc. (Forest River) is recalling certain 2015-2017 Coachmen Cross Country, 2015 Coachmen Encore, 2016-2020 Coachmen Mirada, 2018-2021 Coachmen Sportscoach, 2019-2021 Forest River Berkshire, 2011-2016 Forest River Blue Ridge, 2014-2019 Forest River Cardinal, 2014-2020 Forest River Cedar Creek, 2014-2021 Forest River Georgetown, 2019 Forest River Legacy, and 2017-2018 Forest River Riverstone recreational vehicles equipped with Hehr 6400 Series windows. The adhesive that bonds the vented portion of the window may fail.
Remedy
Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed September 2, 2021. Owners may contact Forest River customer service at 1-574-825-8600. Forest River’s number for this recall is 51-1380.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2017-2021 Coachmen Sportscoach, 2014 – 2017 Cross Country, 2015 Encore, 2016 – 2020 Mirada Class A Motorhomes. As well as 2014 – 2021 Forest River Georgetown, 2019 – 2021 Berkshire, 2014 FR3, and 2019 Legacy Class A Motorhomes, Along with 2011 – 2016 Forest River Blue Ridge, 2012 – 2019 Cardinal, 2014 – 2020 Cedar Creek, and 2014 – 2018 Riverstone Fifth Wheels. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
As per Lippert Components Inc. Recall 21E047, certain Hehr 6400 Series Windows may have an adhesive failure on the vented portion of the window.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair may vary around .5 hours per window. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
| Model year | Make | Unit item | USA |
| 2011 | Blue Ridge Fifth-Wheel | BLF3600RS | 1 |
| 2012 | Blue Ridge Fifth-Wheel | BLF3600RS | 1 |
| 2014 | Cardinal Fifth-Wheel | CAF3727RE | 1 |
| 2014 | Cardinal Fifth-Wheel | CAF3850RL | 2 |
| 2014 | Cedar Creek Fifth-Wheel | CRF36CKTS | 1 |
| 2014 | Cedar Creek Fifth-Wheel | CRF38FL | 1 |
| 2014 | Cedar Creek Fifth-Wheel | WZCRF29RE | 1 |
| 2014 | Georgetown Class A | GTA377XLF | 2 |
| 2014 | Georgetown Class A | GTA378XLF | 1 |
| 2015 | Cardinal Fifth-Wheel | CAF3450RL | 2 |
| 2015 | Cardinal Fifth-Wheel | CAF3727RE | 1 |
| 2015 | Cardinal Fifth-Wheel | CAF3825FL | 1 |
| 2015 | Cardinal Fifth-Wheel | CAF3850RL | 2 |
| 2015 | Cedar Creek Fifth-Wheel | CRF29RE | 1 |
| 2015 | Cedar Creek Fifth-Wheel | WZCRF33IK | 1 |
| 2015 | Cross Country Class A | CCA404RB | 1 |
| 2015 | Encounter Class A | ECA36BHF | 1 |
| 2015 | Georgetown Class A | GTA377XLF | 3 |
| 2015 | Georgetown Class A | GTA378XLF | 1 |
| 2016 | Blue Ridge Fifth-Wheel | BLF3025RL | 1 |
| 2016 | Blue Ridge Fifth-Wheel | BLF3045RL | 2 |
| 2016 | Cardinal Fifth-Wheel | CAF3250RL | 4 |
| 2016 | Cardinal Fifth-Wheel | CAF3825FL | 3 |
| 2016 | Cardinal Fifth-Wheel | CAF3850RL | 3 |
| 2016 | Cardinal Fifth-Wheel | CAF3875FB | 2 |
| 2016 | Cedar Creek Fifth-Wheel | CRF38FB2 | 1 |
| 2016 | Cross Country Class A | CCA407FW | 1 |
| 2016 | Georgetown Class A | GTA369XLF | 3 |
| 2016 | Georgetown Class A | GTA377XLF | 1 |
| 2017 | Cardinal Fifth-Wheel | CAF3250RL | 1 |
| 2017 | Cardinal Fifth-Wheel | CAF3825FL | 2 |
| 2017 | Cardinal Fifth-Wheel | CAF3850RL | 1 |
| 2017 | Cardinal Fifth-Wheel | CAF3875FB | 2 |
| 2017 | Cardinal Fifth-Wheel | CAF3950TZ | 2 |
| 2017 | Cedar Creek Fifth-Wheel | CRF33IK | 1 |
| 2017 | Cedar Creek Fifth-Wheel | CRF38EL | 2 |
| 2017 | Georgetown Class A | GTA31L5 | 1 |
| 2017 | Georgetown Class A | GTA364TSF | 1 |
| 2017 | Georgetown Class A | GTA369XLF | 2 |
| 2017 | Georgetown Class A | GTA377XLF | 2 |
| 2017 | Georgetown Class A | GTA378XLF | 1 |
| 2018 | Cardinal Fifth-Wheel | CAF322DS | 1 |
| 2018 | Cardinal Fifth-Wheel | CAF3250RL | 1 |
| 2018 | Cardinal Fifth-Wheel | CAF3250RLX | 1 |
| 2018 | Cardinal Fifth-Wheel | CAF3350RLX | 1 |
| 2018 | Cardinal Fifth-Wheel | CAF3456RL | 1 |
| 2018 | Cardinal Fifth-Wheel | CAF3655RSLE | 1 |
| 2018 | Cardinal Fifth-Wheel | CAF3875FBX | 1 |
| 2018 | Cardinal Fifth-Wheel | CAF3950TZ | 2 |
| 2018 | Cardinal Fifth-Wheel | CAF3950TZX | 1 |
| 2018 | Georgetown Class A | GTA378XLF | 1 |
| 2018 | Sportscoach Class A | S1A409BG-360 | 1 |
| 2019 | Cardinal Fifth-Wheel | CAF3350RLX | 2 |
| 2019 | Cedar Creek Fifth-Wheel | CRF33IK | 1 |
| 2019 | Cedar Creek Fifth-Wheel | CRF34RL2 | 1 |
| 2019 | Cedar Creek Fifth-Wheel | CRF36CK2-W | 1 |
| 2019 | Cedar Creek Fifth-Wheel | CRF38EL | 2 |
| 2019 | Georgetown Class A | GTA31L5F | 4 |
| 2019 | Georgetown Class A | GTA31R5F | 1 |
| 2019 | Georgetown Class A | GTA34H5F | 3 |
| 2019 | Georgetown Class A | GTA369XLF | 5 |
| 2019 | Georgetown Class A | GTA36B5F | 2 |
| 2019 | Georgetown Class A | GTA377XLF | 1 |
| 2019 | Georgetown Class A | GTA378XLF | 2 |
| 2019 | Sportscoach Class A | S1A404RB-360 | 1 |
| 2020 | Cedar Creek Fifth-Wheel | CRF36CK2 | 1 |
| 2020 | Cedar Creek Fifth-Wheel | CRF38EL | 1 |
| 2020 | Georgetown Class A | GTA31L5F | 2 |
| 2020 | Georgetown Class A | GTA34H5F | 1 |
| 2020 | Georgetown Class A | GTA369XLF | 7 |
| 2020 | Georgetown Class A | GTA36B5F | 2 |
| 2020 | Georgetown Class A | GTA36D7 | 9 |
| 2020 | Georgetown Class A | GTA36K7 | 6 |
| 2020 | Georgetown Class A | GTA378XLF | 5 |
| 2020 | Mirada Class A | MDA29FW | 1 |
| 2021 | Georgetown Class A | GTA31L5F | 1 |
| 2021 | Georgetown Class A | GTA34M5F | 1 |
| 2021 | Georgetown Class A | GTA36B5F | 3 |
| 2021 | Georgetown Class A | GTA36D7 | 9 |
| 2021 | Georgetown Class A | GTA36K7 | 7 |
| Grand Total | 158 |
HEHR 6400 SERIES WINDOW VENT RECALL
http://oemdtc.com/6277/21e047-hehr-6400-series-windows-adhesive-failure
SEOCONTENT-START
IMPORTANT SAFETY RECALL
Page 1 of 2
August 2021
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2017-2021 Coachmen Sportscoach, 2014 – 2017 Cross Country, 2015 Encore, 2016 – 2020 Mirada Class A Motorhomes. As well as 2014 – 2021 Forest River Georgetown, 2019 – 2021 Berkshire, 2014 FR3, and 2019 Legacy Class A Motorhomes, Along with 2011 – 2016 Forest River Blue Ridge, 2012 – 2019 Cardinal, 2014 – 2020 Cedar Creek, and 2014 – 2018 Riverstone Fifth Wheels. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
As per Lippert Components Inc. Recall 21E047, certain Hehr 6400 Series Windows may have an adhesive failure on the vented portion of the window.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair may vary around .5 hours per window. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please refer to the back of this notification for contact information and mailing addresses
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 21V523
CANADA RECALL: 2021-423
FR ID: 51-1380
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IMPORTANT SAFETY RECALL
Page 2 of 2
MAY FOREST RIVER
ASSIST YOU FURTHER?If you have difficulties getting your vehicle repaired, please contact your Forest River
Representative listed below:CONTACT
PHONE
Address
Sportscoach, Mirada, Encore and Cross Country
(574) 825-8212
1310 CR 37 Middlebury, IN 46540
Georgetown and FR3
(574) 206-7600
55135 CR 1 Elkhart, IN 46514
Berkshire and Legacy
(574) 522-1368
1800 West Hively Elkhart, IN 46517
Cardinal and Blue Ridge
(574) 296-7700
3603 S Nappanee St. Elkhart, IN 46517
Cedar Creek
(260) 593-4000
501 Hawpatch Dr. Topeka, IN 46571
Riverstone
(260) 499-2065
406 Lehman Dr. Topeka, IN 46571
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address:
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2021-423
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 21V523
****************************************************************************************************
IMPORTANT SAFETY RECALL
Page 1 of 2
August 2021
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River
motorized and towable products are contained in this section-CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River
– Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2017-2021 Coachmen Sportscoach, 2014 – 2017 Cross Country, 2015 Encore, 2016 – 2020 Mirada Class A Motorhomes. As well as 2014 – 2021 Forest River Georgetown, 2019 – 2021 Berkshire, 2014 FR3, and 2019 Legacy Class A Motorhomes, Along with 2011 – 2016 Forest River Blue Ridge, 2012 – 2019 Cardinal, 2014 – 2020 Cedar Creek, and 2014 – 2018 Riverstone Fifth Wheels. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.The identified VIN referenced in the attached document(s).
DEFECT/NONCOMPLIANCE:
As per Lippert
Components Inc. Recall 21E047, certain Hehr 6400 Series Windows may have an adhesive failure on the vented portion of the window.EVALUATION OF RISK:
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
SERVICE PROCEDURE:
The remedy instructions are located on Dealer Connect. A gauge is needed to inspect the window to determine if the adhesive is good. The gauge(s) will be sent to you within 7-10 business days after receiving this notice. Lippert
will ship them to your dealership, referencing the recall number 21V523, 2021-423. Perform the inspection, if the window(s) pass, please enter a claim on Dealer Connect for inspection only. If the window does not pass the inspection, please continue to follow the remedy instructions to determine which window(s) will need to be ordered. Please place the order for the window(s) with Lippert at www.lci1.com referencing the recall number 21V523, 2021-423. Once the window(s) are replaced, please file a claim for the inspection and replacement on Dealer Connect. Additional questions can be answered by using the contact information on the back of this letter.WHAT IS THE PART NUMBER OF THE REMEDY KIT?
Lippert
– Gauge – 2021094575Lippert
– Windows – Various See Remedy Instructions on Dealer ConnectDEALER REPAIR CODES: Dealer Connect
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
21V523
2021-423
RC-043-05-00-004088
Inspection Only
.4 hrs./Unit
21V523
2021-423
RC-043-01-00-004089
Inspection and Replacement
.5 hrs./Window
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 21V523
CANADA RECALL: 2021-423
FR ID: 51-1380
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IMPORTANT SAFETY RECALL
Page 2 of 2
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
Address
Lippert
Components(574) 537-8900 [email protected]
Sportscoach, Mirada, Encore and Cross Country
(574) 825-8212
1310 CR 37 Middlebury, IN 46540
Georgetown and FR3
(574) 206-7600
55135 CR 1 Elkhart, IN 46514
Berkshire and Legacy
(574) 522-1368
1800 West Hively Elkhart, IN 46517
Cardinal and Blue Ridge
(574) 296-7700
3603 S Nappanee St. Elkhart, IN 46517
Cedar Creek
(260) 593-4000
501 Hawpatch Dr. Topeka, IN 46571
Riverstone
(260) 499-2065
406 Lehman Dr. Topeka, IN 46571
The Recall shall be considered the utmost priority to remedy the 2017-2021 Coachmen Sportscoach, 2014 – 2017 Cross Country, 2015 Encore, 2016 – 2020 Mirada Class A Motorhomes. As well as 2014 – 2021 Forest River
Georgetown, 2019 – 2021 Berkshire, 2014 FR3, and 2019 Legacy Class A Motorhomes, Along with 2011 – 2016 Forest River Blue Ridge, 2012 – 2019 Cardinal, 2014 – 2020 Cedar Creek, and 2014 – 2018 Riverstone Fifth Wheels in question. The retail consumer shall not be charged any amount of monies for remedy to their 2017-2021 Coachmen Sportscoach, 2014 – 2017 Cross Country, 2015 Encore, 2016 – 2020 Mirada Class A Motorhomes. As well as 2014 – 2021 Forest River Georgetown, 2019 – 2021 Berkshire, 2014 FR3, and 2019 Legacy Class A Motorhomes, Along with 2011 – 2016 Forest River Blue Ridge, 2012 – 2019 Cardinal, 2014 – 2020 Cedar Creek, and 2014 – 2018 Riverstone Fifth Wheels listed under this Recall.If your dealership has already performed the remedy to 2017-2021 Coachmen Sportscoach, 2014 – 2017 Cross Country, 2015 Encore, 2016 – 2020 Mirada Class A Motorhomes. As well as 2014 – 2021 Forest River
Georgetown, 2019 – 2021 Berkshire, 2014 FR3, and 2019 Legacy Class A Motorhomes, Along with 2011 – 2016 Forest River Blue Ridge, 2012 – 2019 Cardinal, 2014 – 2020 Cedar Creek, and 2014 – 2018 Riverstone Fifth Wheels, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2017-2021 Coachmen Sportscoach, 2014 – 2017 Cross Country, 2015 Encore, 2016 – 2020 Mirada Class A Motorhomes. As well as 2014 – 2021 Forest River Georgetown, 2019 – 2021 Berkshire, 2014 FR3, and 2019 Legacy Class A Motorhomes, Along with 2011 – 2016 Forest River Blue Ridge, 2012 – 2019 Cardinal, 2014 – 2020 Cedar Creek, and 2014 – 2018 Riverstone Fifth Wheels, in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).Notice:
In no manner shall a Forest River
Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
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46 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| COACHMEN | CROSS COUNTRY | 2015-2017 |
| COACHMEN | ENCORE | 2015 |
| COACHMEN | MIRADA | 2016-2020 |
| COACHMEN | SPORTSCOACH | 2018-2021 |
| FOREST RIVER | BERKSHIRE | 2019-2021 |
| FOREST RIVER | BLUE RIDGE | 2011-2016 |
| FOREST RIVER | CARDINAL | 2014-2019 |
| FOREST RIVER | CEDAR CREEK | 2014-2020 |
| FOREST RIVER | GEORGETOWN | 2014-2021 |
| FOREST RIVER | LEGACY | 2019 |
| FOREST RIVER | RIVERSTONE | 2017-2018 |
12 Associated Documents
Recall Acknowledgement
RCAK-21V523-2496.pdf 647.252KB
Miscellaneous Document – Lippert 21E-047 Inspection and Remedy Instructions.
RMISC-21V523-5486.pdf 1096.53KB
Recall 573 Report – Amendment 1
RCLRPT-21V523-4543.PDF 218.927KB
Defect Notice 573 Report
RCLRPT-21V523-8249.PDF 217.646KB
Miscellaneous Document – Model listing
RMISC-21V523-5892.pdf 130.584KB
Recall 573 Report – Amendment 2
RCLRPT-21V523-1882.PDF 220.197KB
Recall 573 Report – Amendment 4
RCLRPT-21V523-8173.PDF 220.193KB
Remedy Instructions and TSB
RCRIT-21V523-2217.pdf 1171.698KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V523-6138.pdf 212.833KB
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report #1, 2021-3
RCLQRT-21V523-2361.PDF 211.123KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V523-8036.PDF 211.228KB
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