2020-2022 Mack MD Brake Pedal Cotter Pin

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Date Number Release Page 09.2021 SC0429 01 1(7)
Brake Pedal Inspection
MD6 and MD7
RECALL INFORMATION (September, 2021) Mack has determined that certain model years 2020 through 2022 Mack Medium Duty (“MMD”) vehicles, may have improper installation of the cotter pin that retains the brake pedal clevis pin. If the cotter pin comes out, the clevis pin may work loose, which can affect the operation of the brake pedal and the ability to stop the vehicle. This presents a risk of a vehicle crash. Mack Trucks has not received any complaints or reports of vehicle crashes because of this possible safety concern. To ensure that these vehicles meet Mack’s stringent quality requirements, an inspection of the securing hardware is required. VEHICLES AFFECTED Certain Mack North America vehicles manufactured between November 18, 2019 through August 31, 2021. VEHICLE QUANTITY There are 2946 vehicles affected by this recall (2,823 U.S., 123 Canada).
Safety
Recall
Mack Trucks Inc.
Greensboro, NC USA
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Parts Information
Repair Instructions
1. Park the vehicle on a level surface.
2. Apply the parking brake.
3. Place the gear lever in neutral.
4. Install the wheel chocks.
5. Disconnect the cable from the negative terminal
6. Remove the screws.
7. Remove the panel. Part Numbers Part Names Quantity
25092821
Split Pin
As needed
Mack Truck Inc.
Safety Recall Date 09.2021 Page 3 of 7
8. Remove the screw.
9. Remove the panel.
10. Remove the screws.
11. Remove the panel.
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12. Inspect the service brake pedal hardware, Clevis Pin (#1) and Split Pin (#2), for proper installation.
a. If incorrect installation, missing hardware, or the split pin not adequately spread is found report this quality issue; by open an E-Service Case to Reliability Department using the Recall Number SC0429 in the title. A picture of the quality issue found is required.
b. If installation of brake pedal is correct, continue with reassemble. No E-Service to Reliability is needed.
13. Replace any missing hardware and ensure the Split Pin (#2) is spread to 70 degrees (as seen in image above).
14. Install the panel.
15. Install the screws.
16. Torque tighten the screws.
Mack Truck Inc.
Safety Recall Date 09.2021 Page 5 of 7
17. Install the panel.
18. Install the screw.
19. Install the panel.
20. Install the Screws.
21. Torque tighten the screws.
22. Connect the cable to the negative terminal.
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23.Remove the wheel chocks.
24.Return vehicle to service.
Mack Truck Inc.
Safety Recall Date 09.2021 Page 7 of 7
REIMBURSEMENT
This repair is covered by an authorized Safety recall. Reimbursement is obtained through the normal claim handling process.
UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business System)
40
Recall Status
Vehicle repaired per instructions
1-Modified per instructionsLabor Codes
Primary Labor Code: 1720-16-09-01 Campaign, General x3
0.3 Causal Part
82218333 Authorization Number
C6632
Note: Dealers are to perform Safety Recall on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Safety Recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.
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A IVI..A.C:1<0 IMPORTANT SAFETY RECALL INFORMATION. URGENT ACTION REQUIRED! DO NOT OPERATE VEHICLE UNTIL BRAKE PEDAL IS INSPECTED AND/ OR REP AIRED September 16, 2021 Subject: Recall SC0429, Brake Pedal Inspection Dear Valued Mack Customer, This letter is being sent to inform you of a safety-related defect that requires immediate attention. The defect is the cotter pin that retains the brake pedal clevis pin may not have been properly installed. The safety risk is that if the cotter pin comes out, the clevis pin that holds the brake pedal may work loose, which can affect the operation of the brake pedal and ability to stop the vehicle. Out of an abundance of caution, we are asking that the suspect vehicles be parked until an inspection can be performed and the vehicle cleared as good or repaired if the cotter pin is not properly secured. Our staff, dealers, and service facilities are ready to support you to either have your vehicle(s) towed or a technician sent to the vehicle to perform the inspection. You should contact the nearest Mack Parts and Service Center and make an appointment. Mack dealers will inspect the cotter pin and repair if needed at no charge to you. You can locate the closest Mack Patts and Service Center by going on line to https://www.macktrucks.com/ and selecting “Dealer & Service Locations” or by .calling our toll-free number: 1-800-866-1177. This notification is an additional notification to the letter being sent by First Class Mail that you may have already received. The first-class mail letter will contain a list of Vehicle Identification numbers (VINs) that according to our rec01:ds are registered to your company. A list of the VINs that we show registered to you is also provided below or attached: We regret any inconvenience this may cause to your operation but hope you will appreciate our sincere efforts to demonstrate Mack’s commitment to provide our customers with the best possible product. MACK TRUCKS, INC. Mack Trucks, Inc. 7825 National Service Road Greensboro, NC 27409 Telephone 336-393-2000
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SC0429_OWNER_LTR
September 2021
DEAR MACK TRUCK OWNER:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mack Trucks, Inc. has decided that a defect which relates to motor vehicle safety may exist in a certain 2020 through 2022 MD model vehicles manufactured from November 18, 2019 through August 31, 2021.
SAFETY DEFECT:
The cotter pin that retains the brake pedal clevis pin may not have been properly installed.
SAFETY RISK:
If the cotter pin comes out, the clevis pin may work loose, which can affect the operation of the brake pedal and the ability to stop the vehicle. This presents a risk of a vehicle crash.
PRECAUTIONS YOU CAN TAKE:
TIME REQUIRED FOR THE REPAIR:
Mack requests customers to park these vehicles until they are inspected and cleared or repaired.
The time required to inspect and/or repair your vehicle is approximately 0.5 hours.
WHAT YOU SHOULD DO:
You should contact the nearest Mack Parts and Service Center and make an appointment. Mack dealers will inspect the cotter pin and repair if needed at no charge to you.
You can locate the closest Mack Parts and Service Center by going on line to https://www.macktrucks.com/ and selecting “Dealer & Service Locations” or by calling our toll-free number: 1-800-866-1177.
IMPORTANT SAFETY RECALL SC0429
NHTSA RECALL # 21V-684
SC0429_OWNER_LTR
September 2021
NOTICE REGARDING LEASED VEHICLES:
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
OWNER RECALL RESPONSE CARD:
The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us.
ASSISTANCE/
COMPLAINTS:
PRE NOTIFICATION
REMEDIES:
If your vehicle has not been repaired within a reasonable time after delivering it to a Mack Parts and Service Center, please contact:
Mack Trucks, Inc.
Regulatory Affairs Department,
P.O. Box 26115
Greensboro, NC 27402-6115
vtna.regulatoryaffairs@volvo.com
You may also submit complaints to the Administrator of the National Highway Traffic Safety Administration (1200 New Jersey Avenue, S.E., Washington DC 20590 or call the toll-free Auto Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov if you believe that Mack has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses.
Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this mailing.
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Mack’s commitment to provide our customers with the best possible product.
MACK TRUCKS, INC.
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MACK TRUCKS
RECALL ALERT
© Mack Trucks, Inc. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
Description
Mack Trucks, Inc. (Mack) is recalling certain 2020 through 2022 MD model vehicles manufactured from November 18, 2019 through August 31, 2021. The cotter pin that retains the brake pedal clevis pin may not have been properly installed.
If the cotter pin comes out, the clevis pin may work loose, which can affect the operation of the brake pedal and the ability to stop the vehicle. This presents a risk of a vehicle crash. Mack has not received any reports of vehicle crashes.
Out of an abundance of caution, the owner letter will request customers to park these vehicles until they are inspected and cleared or repaired.
The cotter pin will be inspected and repaired if needed.
Model and Model Years Affected
• Certain Mack 2020 & 2022 MD model vehicles
Vehicle Quantities
• 2,946 (2,823 US, 123 Canada)
Dealer Responsibilities
• The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
• Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
• Due to nature of this issue, we request that dealers with the ability send technicians to customer locations in order to perform the recall as quickly as possible. This activity will be compensated by the recall.
Notification Release Schedule
• Vehicle list will be posted on the Trucks Dealer Portal on September 3, 2021
• Owner notification letters will be released on or before September 13, 2021
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Subject:
Safety Recall SC429, MD Brake Pedal cotter pin
Recall Number:
SRA-M429
Date:
September 3, 2021
Applicable Markets:
☒U.S. ☒Canada
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MACK TRUCKS
UPTIME
© 2020 Mack Trucks, Inc. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to
change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this
document.
Warranty News
Thank you for your prioritized actions which have already addressed 60% of the recall population. Please review the following pointers intended to support you in our continued, joint efforts to reach 100% completion:
• ***NEW*** The Uptime Dashboard now includes the current list of vehicles associated with your dealership that are awaiting completion of this recall.
o “Safety Recall SC429” tab includes remaining VIN’s with “In-Service” status, customer name, and address of last known location.
o The list can be easily downloaded into Excel by right-clicking on the dashboard report.
o Completed vehicles will be removed from the list every Tuesday and Thursday.
• Recalled vehicles must remain parked until they are inspected and either cleared or repaired.
• Vehicles must have this recall completed before they can be registered “In-Service.” Reference Warranty Operations Manual (WOM) 4.3.9.2.
• Compensation for the costs of performing this recall includes:
o Inspection and Repair – Reference Safety Recall Service Instructions.
o Road Service – Travel time at dealer’s labor rate and service vehicle mileage.
▪ File under “Other Costs” on the Campaign claim.
o Towing – Towing cost and sublet fee to nearest authorized repair facility.
▪ File under “Other Costs” on the Campaign claim.
• Claims must be submitted within 2 days of inspection/repair completion. Reference WOM 4.3.9.2.
• The “Owner Recall Authorization and Release Form” is posted in WOM 4.3.9.2 for any customers who prefer to inspect/repair the truck themselves.
Please share any questions or recommendations via the Warranty Inquiry form here.
Thank you for your continued action and dedication to Customer Uptime!
To:
Dealer Principals
Service Managers
Warranty Administrators
Region:
☒U.S.
☒CAN
Bulletin: 2021-05
Date: October 8, 2021
Action Required? ☒Yes ☐No
From:
Kev Yacoubian, Director Warranty
Subject:
Safety Recall SC429, MD Brake Pedal Cotter Pin

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