2021 Polestar PS1 Seat Belt Locking Retractor Malfunction

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Polestar Service and Parts Business Quality Bulletin TITLE: PS Seat belt Retractor GROUP: 88 NO: R10112 ISSUING DEPARTMENT: Product, Safety and Compliance REVISIONS: ISSUE DATE: 2021-09-22 STATUS DATE: 2021-09-29 Page 1 of 4 Produced and printed in the USA and available as an electronic document. © Polestar 2021 CAR MARKET: United States Attachment File Name R10112 – Concerned cars.xlsx Functionality test_ALR_PS1_EN01.docx Quality Actions Type Variant Chassis From Chassis To MY From MY To Assembly Plant 232 Polestar 1 0000976 0000978 2021 2021 Model Info Models Model Years Polestar 1 2021-2021 Condition There’s a risk that the Automatic Locking Retractor (ALR) in the front passenger seat belt may not work as intended. Decision Polestar has decided that all cars, concerned by this QB, shall be inspected and if necessary modified in accordance with this QB, without delay. Policy Settlement 100% Part and Labor Page 2 of 4 2021-09-29 Quality Bulletin R10112 Polestar Authorized Service points are not expected to contact customers to inform of recall / Active service action either via letter or phone call. Customer will be contacted by Polestar Support. Note Corrective Actions Functionality test the front passenger seat belt according to attached instructions. If necessary, replace the seat belt according to VIDA. If replacing seat belt a SWDL RMR/RML Reload and a Total upgrade is needed. Polestar Authorized Service points are not expected to contact customers to inform of recall / Active service action either via letter or phone call. Customer will be contacted by Polestar Support. Labor Operations Op No JV Times/Car Main Op Description Competence Req 99921-2 1 M Check seatbelt function ALR acc. To QB-R10112 Volvo Level 1 Technician 97786-2 1 Seat belt front x1 replace acc. To QB-R10112 (including SDWL) Volvo Level 2 Technician Labor Text *NOTE) Operation number 97786-2 has the software download RMR/RML Reload and Total Upgrade included. Parts Required Part No Qty Failing Part Description 31675302 0-1 F Seat belt Front RH Yellow 32137209 0-1 Total Upgrade PS1 32283143 0-1 SWDL RML/RMR Reload PS1 985047 0-1 Flange screw Parts Text NOTE* Due to very low predicted failure rate and parts availability, DO NOT ORDER any parts until confirmed issue. CSC Customer Symptom Codes Code Description XW Service/repair/Service action/Recall Cause Code Description Code Description 02 PERFORMED REPAIR 2021-09-29 Page 3 of 4 Quality Bulletin R10112 VIN: Type: Chassi: MY: Resp. Importer: Resp. Dealer: LPSBE0YL7MB000976 232 0000976 2021 3 US 7510 6 US 6631 LPSBE0YL0MB000978 232 0000978 2021 3 US 7510 6 US 6634 Page 4 of 4 2021-09-29 Quality Bulletin R10112 Polestar Service Method Inspection/ Control, Automatic Locking Retractor (ALR). Passenger Seat Belt. Note! The front passenger seat must be in its rearmost and highest position and the height adjuster in its lowest position, such as the amount of belt getting retract inside the seatbelt retractor is at its maximum. Step 1: Put the safety belt across the empty vehicle seat and insert the metal tongue of the belt into the buckle. Step 2: Pull the safety belt all the way out of the retractor to activate the Automatic Locking Retractor (ALR). Step 3: Carefully let the safety belt retract fully into the retractor while the belt remains buckled, which simulates a restrained child seat. You will notice that when in ALR mode, there is a ratcheting/clicking noise from the retractor. This is normal. Step 4: Grasp the torso portion of the safety belt and carefully pull on the belt in an attempt to pull the belt back out of the retractor. The belt should not pull out of the retractor. Step 5: Unlatch the belt, and let it completely retract back into the retractor. Step 6: Repeat steps 1 to 5, six times Conclusion: Is the safety belt locked so that the strap cannot be pulled out of the retractor in step 4? Yes: The ALR function works properly, and the safety belt assembly meets requirements No: ALR does not work properly, the safety belt must be replaced according to the repair instructions in VIDA.
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Produced and printed in the USA and available as an electronic document. © Polestar 2021 Polestar Service and Parts Business Parts Bulletin TITLE: Recall R10112 Polestar 1 Seat belt Retractor Model Year: Polestar 1 2021 GROUP: 88 NO: R10112 CAR MARKET: United States REVISIONS: ISSUE DATE: 2021-09-29 STATUS DATE: 2021-09-29 Page 1 of 2 Reference Bulletins: QB R10112 Polestar on behalf of Polestar Performance AB, have decided to launch Recall R10112 on certain model year 2021 Polestar 1 vehicles. Only two VINS are affected by Recall R10112. Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of the locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor. The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. While using child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. The corrective action is to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seat belt assembly that contains ALR levers that were manufactured according to production specifications. Page 2 of 2 2021-09-29 Parts Bulletin 88-R10112 The following part numbers apply: Part Number Description Qty 31675302 Seat Belt Front RH Yellow 1 32137209 Total Upgrade PS1 1 32283143 SWDL RML/RMR Reload PS1 1 985047 Flange screw 1
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October 25, 2021 IMPORTANT SAFETY RECALL mis NOTICE APPLIES TO YOUR VEHICLE, VIN Dear Polestar A. Owner, NHTSA RECALL 21V-683 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Polestar Performance AB has decided that certain 2021 Polestar l vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 208 “Occupant Crash Protection”. The reason for Recall Rt 0112: Polestar Perfomiance AB investigations have identified that there may be a risk that certain seat belts with the Automatic Locki11g Retractor (ALR) have not been produced accordi11g to specifications and may result in early deactivation of locki11g feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor. The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies ·with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. This only affects the functionality of the right front seat belt when used lo secure a child restraint seat using the seat belt. With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Rcc:dl action: Rl.0112: The corrective action is to inspect ai1d perfom1 a functionality test. If necessary, tJ1e affected seat belt will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications, free of charge. Please contact your authorized Polestar Service Poi11t to schedule an appointment for the repair to be completed. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Polestar Service Point may require your vehicle for a longer period. lf you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter. Please contact: lfyou have any questions, please contact Polestar Customer Support: 777 MacA11hur Blvd. Mahwah, NJ 07430 Or by phone at 1-800-806-2504, Monday – Friday, 9:00 am to 8:00 pm. You may also contact us by going to http ://www.polcstar.com/us/contact . We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at: National Highway Traffic Safety Administration 1200 New Jersey A venue, SE. Washington, DC 20590 Or you can call the toll-free Vehicle Safety Hotline at l-800-327-4236 (TTY: l-800-424-9153). You may also go to their website, http ://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. To learn more about Polestar safety recalls, visit us at: https :/ /www. polestar. com/us/recall-information/ Thank you for being a member of the Polestar family We hope you will appreciate our efforts to continually provide you with updated information of importance to your safety and the quality of your Polestar I vehicle. Sincerely, Steve DeGrazio Head of Customer Service & Quality, North America 201-981-7066 Steve.degrazio0Jpolestar.com Polestar Automotive USA Inc. 777 MacArthur Blvd Mahwah, NJ 07430 polestar.com
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STEVE DeGRAZIO – HEAD OF CUSTOMER SERVICE & QUALITY, NORTH AMERICA September 1, 2021 Subject: Recall R10112 TO: All U.S. Service Points NEW VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Polestar that is eligible for a recall. Service Points are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a Service Point could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN INVENTORY Polestar is ordering the stop-delivery of affected vehicles in auction and inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Polestar commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the service point. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Polestar on behalf of Polestar Performance AB, have decided to launch Recall R10112 on certain model year 2021 Polestar 1 vehicles. Polestar investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor. The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. This only affects the functionality of the right front seat belt when used to secure a child restraint seat using the seat belt. With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Polestar Automotive USA Inc. 777 MacArthur Blvd Page 1 of 2 Mahwah, NJ 07430 Telephone +1-201-981-7066 To remedy the concerned vehicles, Polestar needs to inspect and perform a functionality test. If necessary, the affected seat belt will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications. A total of two (2) U.S. vehicles are eligible for this recall. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10112 Polestar 1 Seat Belt Retractor” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10112 has not been completed. • Recall R10112 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. OWNER NOTIFICATION An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their Polestar Service Point and request an appointment to have this repair completed. PORT VEHICLES NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed. PARTS / PARTS RETURN Please refer to Parts Bulletin R10112 which will be released shortly. We STRONGLY RECOMMEND you DO NOT ORDER replacement parts until the vehicle has been inspected and checked. Due to very low predicted failure rate and parts availability, as well as multiple part numbers dependent on Model, Model Year, Seat Belt Color and Seat Belt Position, DO NOT ORDER any parts before the confirmed faulty ALR. REPLACED PARTS WILL BE REQUESTED TO BE SENT BACK TO TMA FOR TESTING/ANALYSIS. Information will be made available on QB/Parts Bulletin. CLAIM SUBMISSION A Quality Bulletin will be released shortly. Please refer to the claim submission information in the Quality Bulletin. SERVICE POINT RESPONSIBILITIES The Service Point must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our utmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of Customer. Your cooperation in completing this important recall is greatly appreciated. Best regards, Steve DeGrazio Head of Customer Service and Quality, North America 201-981-7066 [email protected]

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