2021-2022 Thor Motor Coach Magnitude & Omni Motorhomes RC000242 LP Gas Line Incorrectly Routed

September 28, 2021 NHTSA CAMPAIGN NUMBER: 21V754000

LP Gas Line Incorrectly Routed

A gas leak increases the risk of a fire.

 

NHTSA Campaign Number: 21V754

Manufacturer Thor Motor CoacheBay logo

Components EQUIPMENT

Potential Number of Units Affected 774

 

Summary

Thor Motor CoacheBay logo (TMC) is recalling 2021-2022 Magnitude and Omni motorhomes. The LP gas line may have been incorrectly routed through the rear suspension leaf springs, which could damage the line and cause a gas leak.

 

Remedy

Dealers will re-route the LP line as necessary, free of charge. Owner notification letters were mailed November 23, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000242.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


2022 Thor Motor Coach Omni
2022 Thor Motor Coach Omni

 


Recall #21V-754

2021-601

Description/Title:LP Hose Routing
Affected Product Line(s):Certain model year 2021-2022 

Magnitude & Omni motorhomes

Service Campaign # :RC000242 Released Date:11/15/2021
Repair Code:Inspect Only:

TMCRC10103Y

Inspect & Repair:

TMCRC10103V

Document Date:11/15/2021
Time Allowed:Inspect Only:

0.2

Inspect & Repair:

0.5

Document Revision:A

 

Issue: 

On certain model year 2021-2022 Magnitude and Omni motorhomes, the LP hose may have been inadvertently ran through the rear suspension leaf springs during production. The LP hose has the potential to rub on the leaf springs and possibly lead to a leak in the LP hose. This could cause a fire, which could result in serious injury or death.

 

Tools Needed:

  • Drill/Screw Gun
  • Self-Tapping Screws

 

Parts Required:

  • Shop Supplies

Additional p-clamps (as needed)

*NOTE- Please be sure to include cost of shop supplies (i.e. p-clamps) during claim process (not to exceed $5).

  • LP Hose Replacement (as needed) โ€“ order as unlisted by length of hose

 

Instructions:

IMPORTANT! โ€“ Be sure to turn off LP before starting any inspection/repairs. 

1. Inspect routing of LP hose in rear axle area in wheel well for presence of excess hose that has possibility of rubbing on rear suspension leaf springs. Reference the attached prints by floor plan as needed.

a. There should be three (3) p-clamps (front, middle, rear). Add clamps over the wheel well as needed to eliminate the concern of the LP line falling in that area.

b. If LP hose looks like below photo, re-routing will be required.

2. Attempt to pull excess slack of hose to rear of motorhome as shown in below photos, eliminating slack and potential for sagging. If excess hose is present, securement will be required. Use additional p-clamps to secure any excess that may be present.

 

3. If any damage to hose has occurred, replacement will be necessary. This will take approximately 1 hour. Add the additional time to replace the hose to the pre-authorization when using code TMCRC10103V.

a. Once the hose has been replaced and properly secured, perform an LP test to ensure it is working properly. Be sure to add this time to pre-authorization.

 


RECREATIONAL VEHICLE
SAFETY RECALL NOTICE

Safety Recall: 21V-754
Safety Advisory: RC000242

November 2021

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  ยซVINยป

 

ยซOwner_nameยป
ยซStreetยป
ยซCityยป, ยซStateยป  ยซZipยป

 

Dear ยซOwner_nameยป:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor CoacheBay logo (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2021-2022 Magnitude & Omni motorhomes. As a result, TMC is conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been discovered that on certain model year 2021-2022 Magnitude & Omni motorhomes, the LP hose may have been inadvertently ran through the rear suspension leaf springs during production. The LP hose has the potential to rub on the leaf springs and possibly lead to a leak in the LP hose. This could cause a fire, which could result in serious injury or death.

 

What we will do

TMC has contacted your selling dealer and has instructed them on how to inspect the routing of the LP hose and re-route as needed. This will be done at no cost to you the owner.  The remedy should take approximately up to 30 mins. to perform.

 

What we need you to do

At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locateaservicecenter/.  If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at [email protected].

 

If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.

 

If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

 

Sincerely,

Thor Motor CoacheBay logo

 

cc:  National Highway Traffic Safety Administration (NHTSA)

 


Chronology :

6/16/2021 โ€“ During a diagnosis on a propane leak performed at a RV service center, it would found that the 18โ€™ LP hose was run thru the rear suspension leaf springs.

6/17/2021 โ€“ A claims analysis was completed and TMC did not find similar issues submitted already for repair.

6/18/2021 โ€“ The TMC Safety Committee met and determined that inspections would be necessary on units produced at Plant 450 to see if other units are experiencing a similar issue.

9/21/2021 โ€“ Based on the inspections performed and out of an abundance of caution, the TMC Safety Committee determined a recall would be necessary.

11/10/2021 – It has been determined that specific floor plans of Magnitudes (GA22 & GA24), based on floor plan prints, do not have the LP hose crossing the axle so would not be affected by the recall issue. Those units (36 total) have been removed from the total scope.

 


4 Affected Products

Vehicles

MAKEMODELYEAR
THOR MOTOR COACHeBay logoMAGNITUDE2021-2022
THOR MOTOR COACHeBay logoOMNI2021-2022

 


9 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-21V754-5065.PDF 215.583KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V754-8128.pdf 37.246KB

 


Recall Acknowledgement

RCAK-21V754-7984.pdf 645.796KB

 


Defect Notice 573 Report

RCLRPT-21V754-2944.PDF 215.441KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-21V754-2600.pdf 141.83KB

 


Recall Quarterly Report #1, 2021-4

RCLQRT-21V754-4880.PDF 211.125KB

 


Remedy Instructions and TSB

RCRIT-21V754-4597.pdf 5590.862KB

 


Recall Quarterly Report #2, 2022-1

RCLQRT-21V754-3608.PDF 211.227KB

 


Recall Quarterly Report #3, 2022-2

RCLQRT-21V754-3597.PDF 211.311KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V754&docType=RCL

 


 

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