October 15, 2021 NHTSA CAMPAIGN NUMBER: 21V807000
Flanged Wheel Lug Nuts Improperly Tightened
An over-tightened lug nut may cause the wheel stud to break, resulting in wheel separation and increasing the risk of a crash.
NHTSA Campaign Number: 21V807
Manufacturer HME, Inc.
Components WHEELS
Summary
HME, Inc. (HME) is recalling certain 2018 Ram
5500 emergency vehicles. The flanged wheel lug nuts may have been over-tightened during service.
Remedy
Dealers will update the torque specification in the owner’s manual and other published service documents. Dealers will also inspect the vehicle’s wheel studs, replacing them if necessary, free of charge. Owner notification letters are expected to be mailed on February 25, 2022. Owners may contact HME’s customer service at 1-616-534-1463.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
- On August 18, 2020, the FCA US LLC (“FCA US”) Vehicle Safety and Regulatory Compliance (“VSRC”) organization opened an investigation as a result of reports alleging wheel studs breaking on heavy duty trucks.
- In September 2020, FCA US Chassis Engineering and Materials engineering ran torque to failure tests and analyzed the material properties of the broken studs.
- From October 2020, through December 2020, FCA US VSRC and Chassis Engineering continued the investigation analyzing field reports and claims of broken studs.
- From January 2021, through March 2021, FCA US engineering continued to analyze the strength of the stud to determine if the torque specification was appropriate.
- From April 2021, through May 2021, FCA US continued to review service and owner’s information to determine what torque specifications were released for vehicles using M14 studs and flanged lug nuts.
- As of May 14, 2021, FCA US has identified 128 customer assistance records, 116 warranty claims, and 184 field reports potentially relating to this issue for all markets.
- As of May 14, 2021, FCA US is not aware of any accidents or injuries potentially relating to this issue for all markets.
- On May 21, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| HME | RAM 5500 | 2018 |
9 Associated Documents
Recall Acknowledgement
Defect Notice 573 Report
RCLRPT-21V807-8741.PDF 212.358KB
Miscellaneous Document – Chrysler Recall Instruction
RMISC-21V807-3602.pdf 471.396KB
Recall 573 Report
RCLRPT-21V807-9425.PDF 215.915KB
Recall 573 Report – March 17, 2022
RCLRPT-21V807-9949.PDF 215.922KB
Recall 573 Report- 04/12/2022
RCLRPT-21V807-7016.PDF 215.922KB
Recall 573 Report- 05/20/2022
RCLRPT-21V807-8914.PDF 215.919KB
Recall 573 Report- 05/20/2022
RCLRPT-21V807-1631.PDF 215.916KB
Recall 573 Report- 07/01/2022
RCLRPT-21V807-3536.PDF 215.966KB
Latest Recalls Documents
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ยฑ 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: โClickโ sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- PRECISE & HIGH QUALITY - Manufactured in Taiwan, our torque wrench is engineered for superior precision. It ships pre-calibrated to +/- 4% accuracy, ensuring dependable results every time. Includes a calibration certificate with a trackable serial number for your assurance.
- DURABLE - Built to last, featuring a reinforced ratchet gear head made from hardened, heat-treated Chrome Vanadium alloy steel for maximum strength and durability.
- LONGEVITY - Protect your investment with our proprietary Electro-Black finish, providing advanced rust and corrosion resistance for extended tool life.
- PERFORMANCE - Easily read and set torque levels with our patent-pending dual-range scale. The high-contrast, yellow-on-black markings are designed for easy visibility, even in low-light conditions.
- OMFORT - Equipped with a reversible ratchet head that drives in both directions and measures torque in a clockwise direction. The ergonomic, knurled handle ensures a non-slip, comfortable grip, reducing hand fatigue.
- ใ9-in-1 Torque SolutionใComplete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- ใHigh Precision & Dual ScalesใFactory-calibrated to ยฑ3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
- ใClear & Safe Audible ClickใUpgraded loud "Click" sound provides a distinct, reliable signal (strong over 5 N.m, subtle under) when preset torque is reached, preventing overtightening and ensuring safety.
- ใSmooth 72-Tooth Ratchet & Quick ReleaseใReversible 72-tooth ratchet head offers a low 5ยฐ arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
- ใDurable Construction & Wide UseใHardened Cr-V steel ratchet heads and phosphated adapters resist wear; aerospace aluminum handles ensure lightweight strength and corrosion resistance. Ideal for precise torque on bikes, motorcycles, cars, trucks, wheels, and industrial applications. Backed by 24-month support.
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- 3/8 inch drive torque wrench with 15-80 ft.-lb./20.4-108.5 Nm range; reminder: to prevent the ratchet from breaking, please do not overload the torque wrench
- Durable ratchet head made from hardened treated Chrome Vanadium steel alloy (Cr-V); bright, full polish chrome finish wipes easily clean and resists rust and corrosion
- High contrast and dual range scale pre-calibrated to ยฑ 4%; tips: for precise scale adjustment, please use the imperial scale; the conversion formula between imperial scale and metric scale is 1 Nm = 8.86 in-lbs
- Includes sturdy plastic case for storage and portability
- NOTE: unlock before adjusting the torque value, lock after adjusting for stability of working torque; when finished, loosen locking ring and adjust to the lowest value for next use
Last update on 2026-06-13 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
This notice applies to your vehicle, 2018 RAM 5500 VIN: 3C7WRNFL7JGJ37337 Y26/NHTSA 21V-398 IR~INI YOUR SCHEDULING OPTIONS 1. Visit recalls.mopar.com to sign up for email or SMS notifications for when remedy parts become available. You will be asked to provide your Vehicle Identification Number (VIN), provided above 2. Scan below using your smartphone or tablet to sign up to be notified when remedy parts become available 3. Wait for FCA US to contact you again, by mail, with a follow-up recall notice when remedy parts are available 4. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can sign you up to be notified when remedy parts become available, or answer any other questions you may have DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y26. 0166866/#100792/Y26-1 ST IMPORTANT SAFETY RECALL Wheel Studs DearHME: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain 2018 RAM 5500 trucks. WHY DOES MY VEHICLE NEED REPAIRS? The flanged wheel lug nuts on your vehicle (tJ may have been over-torqued during service to an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The remedy for this condition is not currently available. We are making every effort to finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts and labor). FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is available. Once you receive your follow-up notice, simply contact your Chrysler, Jeepยฎ, Dodge or RAM dealer right away to schedule a service appointment c21. Additional options for your next steps are included on the left side of this notification. We appreciate your patience. WHAT IF I ALREADY PAID TO HA VE THIS REP AIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online C3l_ Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA USLLC
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