October 15, 2021 NHTSA CAMPAIGN NUMBER: 21V807000
Flanged Wheel Lug Nuts Improperly Tightened
An over-tightened lug nut may cause the wheel stud to break, resulting in wheel separation and increasing the risk of a crash.
NHTSA Campaign Number: 21V807
Manufacturer HME, Inc.
Components WHEELS
Summary
HME, Inc. (HME) is recalling certain 2018 Ram
5500 emergency vehicles. The flanged wheel lug nuts may have been over-tightened during service.
Remedy
Dealers will update the torque specification in the owner’s manual and other published service documents. Dealers will also inspect the vehicle’s wheel studs, replacing them if necessary, free of charge. Owner notification letters are expected to be mailed on February 25, 2022. Owners may contact HME’s customer service at 1-616-534-1463.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
- On August 18, 2020, the FCA US LLC (“FCA US”) Vehicle Safety and Regulatory Compliance (“VSRC”) organization opened an investigation as a result of reports alleging wheel studs breaking on heavy duty trucks.
- In September 2020, FCA US Chassis Engineering and Materials engineering ran torque to failure tests and analyzed the material properties of the broken studs.
- From October 2020, through December 2020, FCA US VSRC and Chassis Engineering continued the investigation analyzing field reports and claims of broken studs.
- From January 2021, through March 2021, FCA US engineering continued to analyze the strength of the stud to determine if the torque specification was appropriate.
- From April 2021, through May 2021, FCA US continued to review service and owner’s information to determine what torque specifications were released for vehicles using M14 studs and flanged lug nuts.
- As of May 14, 2021, FCA US has identified 128 customer assistance records, 116 warranty claims, and 184 field reports potentially relating to this issue for all markets.
- As of May 14, 2021, FCA US is not aware of any accidents or injuries potentially relating to this issue for all markets.
- On May 21, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| HME | RAM 5500 | 2018 |
9 Associated Documents
Recall Acknowledgement
Defect Notice 573 Report
RCLRPT-21V807-8741.PDF 212.358KB
Miscellaneous Document – Chrysler Recall Instruction
RMISC-21V807-3602.pdf 471.396KB
Recall 573 Report
RCLRPT-21V807-9425.PDF 215.915KB
Recall 573 Report – March 17, 2022
RCLRPT-21V807-9949.PDF 215.922KB
Recall 573 Report- 04/12/2022
RCLRPT-21V807-7016.PDF 215.922KB
Recall 573 Report- 05/20/2022
RCLRPT-21V807-8914.PDF 215.919KB
Recall 573 Report- 05/20/2022
RCLRPT-21V807-1631.PDF 215.916KB
Recall 573 Report- 07/01/2022
RCLRPT-21V807-3536.PDF 215.966KB
Latest Recalls Documents
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SEOCONTENT-START
This notice applies to your vehicle, 2018 RAM 5500 VIN: 3C7WRNFL7JGJ37337 Y26/NHTSA 21V-398 IR~INI YOUR SCHEDULING OPTIONS 1. Visit recalls.mopar.com to sign up for email or SMS notifications for when remedy parts become available. You will be asked to provide your Vehicle Identification Number (VIN), provided above 2. Scan below using your smartphone or tablet to sign up to be notified when remedy parts become available 3. Wait for FCA US to contact you again, by mail, with a follow-up recall notice when remedy parts are available 4. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can sign you up to be notified when remedy parts become available, or answer any other questions you may have DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y26. 0166866/#100792/Y26-1 ST IMPORTANT SAFETY RECALL Wheel Studs DearHME: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain 2018 RAM 5500 trucks. WHY DOES MY VEHICLE NEED REPAIRS? The flanged wheel lug nuts on your vehicle (tJ may have been over-torqued during service to an incorrect torque specification in the Service & Owner’s manuals. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The remedy for this condition is not currently available. We are making every effort to finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts and labor). FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment c21. Additional options for your next steps are included on the left side of this notification. We appreciate your patience. WHAT IF I ALREADY PAID TO HA VE THIS REP AIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online C3l_ Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA USLLC
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