October 21, 2021 NHTSA CAMPAIGN NUMBER: 21V827000
Pitman Arm Bolt Not Tightened Properly
A loose bolt may allow the pitman arm to detach from the steering box, causing a loss of steering and increasing the risk of a crash.
NHTSA Campaign Number: 21V827
Manufacturer Orange EV
Components STEERING
Potential Number of Units Affected 200
Summary
Orange EV (Orange) is recalling certain 2019-2021 EV-T Series Pure Electric Terminal trucks. The pitman arm bolt may have been incorrectly tightened, allowing the bolt to loosen.
Remedy
OEV Service Technicians will tighten or replace the pitman arm bolt, as necessary, free of charge. Owner notification letters were mailed on November 18, 2021. Owners may contact Orange customer service at 1-866-688-5223.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
8/18/21 First failure of pitman arm fastener in field. Issue repaired.
8/30/21 Second Failure of pitman arm fastener in field. Issue repaired.
8/30/21 Engaged Orange EV Engineering group after second failure. Response from Engineering indicates possible root cause of low torque and Production team was not torquing pitman arm fastener. Engineering implemented production change to begin properly torquing fastener during production process.
9/8/21 Failed parts arrived back in KC for Engineering evaluation
9/8/21 โ 10/8/21 Multiple meetings with team to determine actions. Orange EV Engineering believes root cause is reverse bending of fastener due to inadequate torque. Could not determine if any vehicles had been properly torqued during production process.
9/15/21 Pitman arm, fastener and gearbox supplier (Sheppard) authorized RMA and opened 8D
9/24/21 Third Failure
10/8/21 Expanded Pitman arm fastener internal discussions began.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| ORANGE EV | T-SERIES ELECTRIC TRUCK | 2019-2021 |
7 Associated Documents
Recall 573 Report – Amendment 2 11/15/2021
RCLRPT-21V827-2213.PDF 216.357KB
Recall 573 Report – Amendment 11/10/2021
RCLRPT-21V827-1890.PDF 216.345KB
Recall Acknowledgement
RCAK-21V827-9216.pdf 645.888KB
Defect Notice 573 Report
RCLRPT-21V827-5035.PDF 216.193KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V827-9657.PDF 211.206KB
Recall 573 Report – Amended 1/28/22
RCLRPT-21V827-6239.PDF 216.363KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V827-8010.PDF 211.206KB
Latest Recalls Documents
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
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- 3/8 inch drive torque wrench with 15-80 ft.-lb./20.4-108.5 Nm range; reminder: to prevent the ratchet from breaking, please do not overload the torque wrench
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- High contrast and dual range scale pre-calibrated to ยฑ 4%; tips: for precise scale adjustment, please use the imperial scale; the conversion formula between imperial scale and metric scale is 1 Nm = 8.86 in-lbs
- Includes sturdy plastic case for storage and portability
- NOTE: unlock before adjusting the torque value, lock after adjusting for stability of working torque; when finished, loosen locking ring and adjust to the lowest value for next use
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