Broken Shaft Seal May Cause Loss of Power Steering – 2021 Entegra Cornerstone Class A Motorhomes

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21V-885_2021-701 Spartan Power Steering Pump January 2022 Page 1 of 1 Spartan Chassis Recall – Power Steering Pump Incident: Spartan RV Chassis is a division of Shyft Group and their number for this recall in the US is 21V-752. A machining defect may cause pressure to build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist. A loss of power steering assist increases the risk of a crash. Affected Units: 2021 Entegra Coach Cornerstone Class A motorhomes. The affected vehicles are built on 2020-2022 K3 and K4 model Spartan RV Chassis equipped with a power steering pump supplied by ZF Active Safety and Electronics. Remedy: The power steering pump will be reviewed. If the serial number falls within the serial number range of the affected pumps, it will be replaced at no charge. Reviewing the serial number should only take 1 hour. Replacing the power steering pump may take up to 3 hours. However, due to scheduling times the service provider may need your vehicle for longer. *Call Spartan RV Chassis at 800-543-4277 to locate a qualified service center. Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019. 903 South Main Street • P.O. Box 460 • Middlebury, IN 46540 Bulletin Type: Safety Recall Bulletin #(s): 21V-885 US 2021-701 Canadian Chassis Recall # Spartan 21V-752 Flat Rate(s): NA Publication Date: January 2022 Make(s): Entegra Coach Model(s): Cornerstone Model Year(s): 2021

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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «VIN» «NAME» «ADDRESS» «CITY», «ST» «ZIP» Dear Valued Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Spartan RV Chassis, a brand of Shyft Group, Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2021 Entegra Coach Cornerstone Class A motorhomes. The affected vehicles are built on 2020-2022 K3 and K4 model Spartan RV Chassis equipped with a power steering pump supplied by ZF Active Safety and Electronics. A machining defect may cause pressure to build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist. A loss of power steering assist increases the risk of a crash. The power steering pump will be reviewed. If the serial number falls within the serial number range of the affected pumps, it will be replaced at no charge. Reviewing the serial number should only take 1 hour. Replacing the power steering pump may take up to 3 hours. However, due to scheduling times the service provider may need your vehicle for longer. Call Spartan RV Chassis at 1-800-543-4277 to locate a qualified service center near you. Steps will be taken to ensure the work is performed at the nearest service center. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Spartan RV Chassis at 800-543-4277. If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan RV Chassis at 1-800-543-4277 or Entegra Coach Customer Service at 800-283-8267. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Motorized Division Safety Recall: 21V-885 January 2022 Spartan/Shyft Group Recall: 21V-752 Reason for this recall What we need you to do Recall Remedy

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-885 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : NOV 19, 2021 NHTSA Recall No. : 21V-885 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 44 Estimated percentage with defect : 97 % Vehicle Information : Vehicle 1 : 2021-2021 Class A Motorhome Cornerstone Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Shyft Group/Spartan provided a list of affected VINs to Jayco regarding their recall 21V-752. Jayco matched those VINs to our production records. Shyft Group/Spartan informed us that this recall is based on purchase order, serial numbers and shipping date information provided by ZF Active Safety Systems for power steering part number 1769-KK1-001. See Spartan recall 21V-752. Production Dates : AUG 14, 2020 – JAN 29, 2021 VIN Range 1 : Begin : 4VZVU1E90MC089093 End : 4VZVU1E9XMC089540 ✔ Not sequential Description of Defect : Description of the Defect : A machining defect may cause pressure to build in the pump and the shaft seal to blow, which would result in a loss of power steering assist. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A loss of power steering assist could increase the risk of a crash. Description of the Cause : Variation in rotor flatness in the end face of rotor due to slot grind process. Identification of Any Warning that can Occur : A loss of power steering assist could occur without warning. Involved Components : Part 573 Safety Recall Report 21V-885 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Power steering pump Component Description : Pump Component Part Number : TS322418R10511 Supplier Identification : Component Manufacturer Name : ZF Active Safety & Electronics Address : 800 Heath Street Lafayette Indiana 47904 Country : United States Chronology : On 8-6-2021, Shyft was contacted by ZF to inform us of the potential for approximately 87 power steering pumps that may have been subject to a machining defect which may cause pressure to build in the pump and the shaft seal. This condition could cause power steering fluid to leak into the engine and result in a loss of power steering assist. ZF further asserted this would be an infantile failure. Upon notice, Shyft began a review of warranty data and customer complaints in an effort to identify complaints involving loss of power steering assist. Although none were identified, there were two claims involving power steering fluid leaking into the engine oil. Further, production information was pulled then compared to purchase order and receipt history. From there 90 VIN’s were identified that potentially would be equipped with the suspect pumps. From the warranty and customer complaint history, one power steering pump was retrieved from the complainant and an analysis by ZF, provided on 8-31-2001, pump seal failed due to a separate cause. The second pump has not been returned for analysis. On 9-14-2021, in discussion with ZF, they could not identify what changed, and when, in their process to result in the machining defect. (e.g. a gradual change or sudden change) On 9-16-2021, a discussion with ODI occurred on the matter and on 9-20-2021, in an overabundance of caution, Shyft elected to issue a safety related recall. 10-14-21 Shyft Group/Spartan emailed notification to Jayco of their recall 21V-752. 10-18-21 Warranty Incident Review Committee (WIRC) discussed the incident and elevated it to the Corrective and Preventive Action Committee (CPAC). 10-20-21 CPAC elected to move this incident up to the Safety Steering Committee. 11-11-21 SSC met and voted to proceed with a chassis pass through recall for this incident. Part 573 Safety Recall Report 21V-885 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The power steering pump serial number will be reviewed by a Spartan/ Shyft Group repair center. If the serial number is determined to be in the serial number range of the affected power steering pumps, the power steering pump will be replaced at no charge. Vehicles subject to this recall are within their Shyft warranty period therefore a Shyft reimbursement plan will not be supplied. This is a chassis pass through recall initiated by Shyft group. They will be reporting the completion rates for this recall. How Remedy Component Differs from Recalled Component : Pending information from ZF. Identify How/When Recall Condition was Corrected in Production : Chassis affected by this recall and subject to the suspect lot of power steering pumps have already been produced. Information regarding what changed in production of the pump is pending response from ZF. Recall Schedule : Description of Recall Schedule : Shyft Group/Spartan will publish notification letters to the affected retail owners. All units are retail sold. Jayco will post notification on its dealer portal to provide dealer notification. Planned Dealer Notification Date : JAN 10, 2022 – JAN 10, 2022 Planned Owner Notification Date : JAN 10, 2022 – JAN 10, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-885 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : NOV 16, 2021 NHTSA Recall No. : 21V-885 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 44 Estimated percentage with defect : 97 % Vehicle Information : Vehicle 1 : 2021-2021 Class A Motorhome Cornerstone Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Shyft Group/Spartan provided a list of affected VINs to Jayco regarding their recall 21V-752. Jayco matched those VINs to our production records. Shyft Group/Spartan informed us that this recall is based on purchase order, serial numbers and shipping date information provided by ZF Active Safety Systems for power steering part number 1769-KK1-001. See Spartan recall 21V-752. Production Dates : AUG 14, 2020 – JAN 29, 2021 VIN Range 1 : Begin : 4VZVU1E90MC089093 End : 4VZVU1E9XMC089540 ✔ Not sequential Description of Defect : Description of the Defect : A machining defect may cause pressure to build in the pump and the shaft seal to blow, which would result in a loss of power steering assist. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A loss of power steering assist could increase the risk of a crash. Description of the Cause : Variation in rotor flatness in the end face of rotor due to slot grind process. Identification of Any Warning that can Occur : A loss of power steering assist could occur without warning. Involved Components : Part 573 Safety Recall Report 21V-885 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Power steering pump Component Description : Pump Component Part Number : TS322418R10511 Supplier Identification : Component Manufacturer Name : ZF Active Safety & Electronics Address : 800 Heath Street Lafayette Indiana 47904 Country : United States Chronology : On 8-6-2021, Shyft was contacted by ZF to inform us of the potential for approximately 87 power steering pumps that may have been subject to a machining defect which may cause pressure to build in the pump and the shaft seal. This condition could cause power steering fluid to leak into the engine and result in a loss of power steering assist. ZF further asserted this would be an infantile failure. Upon notice, Shyft began a review of warranty data and customer complaints in an effort to identify complaints involving loss of power steering assist. Although none were identified, there were two claims involving power steering fluid leaking into the engine oil. Further, production information was pulled then compared to purchase order and receipt history. From there 90 VIN’s were identified that potentially would be equipped with the suspect pumps. From the warranty and customer complaint history, one power steering pump was retrieved from the complainant and an analysis by ZF, provided on 8-31-2001, pump seal failed due to a separate cause. The second pump has not been returned for analysis. On 9-14-2021, in discussion with ZF, they could not identify what changed, and when, in their process to result in the machining defect. (e.g. a gradual change or sudden change) On 9-16-2021, a discussion with ODI occurred on the matter and on 9-20-2021, in an overabundance of caution, Shyft elected to issue a safety related recall. 10-14-21 Shyft Group/Spartan emailed notification to Jayco of their recall 21V-752. 10-18-21 Warranty Incident Review Committee (WIRC) discussed the incident and elevated it to the Corrective and Preventive Action Committee (CPAC). 10-20-21 CPAC elected to move this incident up to the Safety Steering Committee. 11-11-21 SSC met and voted to proceed with a chassis pass through recall for this incident. Part 573 Safety Recall Report 21V-885 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The power steering pump serial number will be reviewed by a Spartan/ Shyft Group repair center. If the serial number is determined to be in the serial number range of the affected power steering pumps, the power steering pump will be replaced at no charge. Vehicles subject to this recall are within their Shyft warranty period therefore a Shyft reimbursement plan will not be supplied. How Remedy Component Differs from Recalled Component : Pending information from ZF. Identify How/When Recall Condition was Corrected in Production : Chassis affected by this recall and subject to the suspect lot of power steering pumps have already been produced. Information regarding what changed in production of the pump is pending response from ZF. Recall Schedule : Description of Recall Schedule : Shyft Group/Spartan will publish notification letters to the affected retail owners. All units are retail sold. Jayco will post notification on its dealer portal to provide dealer notification. Planned Dealer Notification Date : JAN 10, 2022 – JAN 10, 2022 Planned Owner Notification Date : JAN 10, 2022 – JAN 10, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-885 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : JAN 10, 2022 NHTSA Recall No. : 21V-885 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 44 Estimated percentage with defect : 97 % Vehicle Information : Vehicle 1 : 2021-2021 Class A Motorhome Cornerstone Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Shyft Group/Spartan provided a list of affected VINs to Jayco regarding their recall 21V-752. Jayco matched those VINs to our production records. Shyft Group/Spartan informed us that this recall is based on purchase order, serial numbers and shipping date information provided by ZF Active Safety Systems for power steering part number 1769-KK1-001. See Spartan recall 21V-752. Production Dates : AUG 14, 2020 – JAN 29, 2021 VIN Range 1 : Begin : 4VZVU1E90MC089093 End : 4VZVU1E9XMC089540 ✔ Not sequential Description of Defect : Description of the Defect : A machining defect may cause pressure to build in the pump and the shaft seal to blow, which would result in a loss of power steering assist. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A loss of power steering assist could increase the risk of a crash. Description of the Cause : Variation in rotor flatness in the end face of rotor due to slot grind process. Identification of Any Warning that can Occur : A loss of power steering assist could occur without warning. Involved Components : Part 573 Safety Recall Report 21V-885 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Power steering pump Component Description : Pump Component Part Number : TS322418R10511 Supplier Identification : Component Manufacturer Name : ZF Active Safety & Electronics Address : 800 Heath Street Lafayette Indiana 47904 Country : United States Chronology : On 8-6-2021, Shyft was contacted by ZF to inform us of the potential for approximately 87 power steering pumps that may have been subject to a machining defect which may cause pressure to build in the pump and the shaft seal. This condition could cause power steering fluid to leak into the engine and result in a loss of power steering assist. ZF further asserted this would be an infantile failure. Upon notice, Shyft began a review of warranty data and customer complaints in an effort to identify complaints involving loss of power steering assist. Although none were identified, there were two claims involving power steering fluid leaking into the engine oil. Further, production information was pulled then compared to purchase order and receipt history. From there 90 VIN’s were identified that potentially would be equipped with the suspect pumps. From the warranty and customer complaint history, one power steering pump was retrieved from the complainant and an analysis by ZF, provided on 8-31-2001, pump seal failed due to a separate cause. The second pump has not been returned for analysis. On 9-14-2021, in discussion with ZF, they could not identify what changed, and when, in their process to result in the machining defect. (e.g. a gradual change or sudden change) On 9-16-2021, a discussion with ODI occurred on the matter and on 9-20-2021, in an overabundance of caution, Shyft elected to issue a safety related recall. 10-14-21 Shyft Group/Spartan emailed notification to Jayco of their recall 21V-752. 10-18-21 Warranty Incident Review Committee (WIRC) discussed the incident and elevated it to the Corrective and Preventive Action Committee (CPAC). 10-20-21 CPAC elected to move this incident up to the Safety Steering Committee. 11-11-21 SSC met and voted to proceed with a chassis pass through recall for this incident. Part 573 Safety Recall Report 21V-885 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The power steering pump serial number will be reviewed by a Spartan/ Shyft Group repair center. If the serial number is determined to be in the serial number range of the affected power steering pumps, the power steering pump will be replaced at no charge. Vehicles subject to this recall are within their Shyft warranty period therefore a Shyft reimbursement plan will not be supplied. This is a chassis pass through recall initiated by Shyft group. They will be reporting the completion rates for this recall. How Remedy Component Differs from Recalled Component : Pending information from ZF. Identify How/When Recall Condition was Corrected in Production : Chassis affected by this recall and subject to the suspect lot of power steering pumps have already been produced. Information regarding what changed in production of the pump is pending response from ZF. Recall Schedule : Description of Recall Schedule : Shyft Group/Spartan will publish notification letters to the affected retail owners. All units are retail sold. Jayco will post notification on its dealer portal to provide dealer notification. Planned Dealer Notification Date : JAN 14, 2022 – JAN 14, 2022 Planned Owner Notification Date : JAN 14, 2022 – JAN 14, 2022 * NR – Not Reported

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