Rear Suspension Fasteners Not Tightened – 2020-2022 Entegra Anthem, Embark, Reatta, & Reatta XL Motorhomes

SEOCONTENT-START

RSB21-350-002
Internal Id 21-22
QUA-FR-0291
Rev: 5.0

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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «VIN» «NAME» «ADDRESS» «CITY», «ST» «ZIP» Dear Valued Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Spartan RV Chassis, a brand of Shyft Group, Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 – 2022 Entegra Coach Anthem, Embark, Reatta, Reatta XL Class A motorhomes. The affected vehicles are built on certain 2020, 2021 and 2022 model year K1 and K2 model Spartan RV Chassis. Certain rear suspension mounting fasteners that attach the rear drive axle to the rear suspension may not have been tightened to their proper value. As a result, the fasteners could break or be loose enough to allow the rear drive axle to shift. A shift in the rear drive axle could increase the risk of a crash. The rear suspension fasteners are checked for damage and if damaged they will be replaced and tightened to the correct torque value. If there is no damage and no torque mark, the fasteners will be tightened to the correct torque value. The inspection of the fasteners should take no more than 0.5 hour. To replace and tighten the fasteners to the correct torque value should take The Shyft Group, Inc. no more than 2 hours. However, due to scheduling times the service provider may need your vehicle for longer. Call Spartan RV Chassis at 1-800-543-4277 to locate a qualified service center near you. Steps will be taken to ensure the work is performed at the nearest service center. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Spartan RV Chassis at 800-543-4277. If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan RV Chassis at 1-800-543-4277 or Entegra Coach Customer Service at 800-283-8267. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Motorized Division Safety Recall: 21V-886 January 2022 Spartan/Shyft Group Recall: 21V-776 Reason for this recall What we need you to do Recall Remedy

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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «VIN» «NAME» «ADDRESS» «CITY», «ST» «ZIP» Dear Valued Dealer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Spartan RV Chassis, a brand of Shyft Group, Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 – 2022 Entegra Coach Anthem, Embark, Reatta, Reatta XL Class A motorhomes. The affected vehicles are built on certain 2020, 2021 and 2022 model year K1 and K2 model Spartan RV Chassis. Certain rear suspension mounting fasteners that attach the rear drive axle to the rear suspension may not have been tightened to their proper value. As a result, the fasteners could break or be loose enough to allow the rear drive axle to shift. A shift in the rear drive axle could increase the risk of a crash. The rear suspension fasteners are checked for damage and if damaged they will be replaced and tightened to the correct torque value. If there is no damage and no torque mark, the fasteners will be tightened to the correct torque value. The inspection of the fasteners should take no more than 0.5 hour. To replace and tighten the fasteners to the correct torque value should take The Shyft Group, Inc. no more than 2 hours. However, due to scheduling times the service provider may need your vehicle for longer. Our records show the following unit is affected by this recall and is part of the current inventory at your dealership. VIN» Please call Spartan RV Chassis at 800-543-4277 to locate a qualified service center near you. Steps will be taken to ensure the work is performed at the nearest service center. Federal law requires that all affected units in your inventory be repaired prior to delivery to a retail owner. If you sold an affected unit recently, please contact the owner immediately to advise the owner of the recall. In addition, please register the unit through Jayco Partners. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. Information regarding this recall is available in CASE RECALL LINES in Jayco Partners. If you have any questions, please contact Spartan RV Chassis at 800-543-4277 or Entegra Customer Service at 800-517-9137 for assistance. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Safety Recall: 21V-886 January 2022 Spartan/Shyft Group Recall: 21V-776 Reason for this recall What we need you to do Recall Remedy

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-886 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : JAN 10, 2022 NHTSA Recall No. : 21V-886 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 625 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Class A Motorhome Anthem, Embark, Reatta, Reatta XL Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Shyft Group/Spartan provided a list of affected VINs to Jayco regarding their recall 21V-776. Jayco matched those VINs to our production records. Shyft Group/Spartan informed us that this recall affected vehicles equipped with a suspension kit (p/n 2468-DD4-001 and -002) and torque box (p/n 2465-DD4-001) supplied by Hendrickson but assembled by Shyft Group/Spartan . Production Dates : MAR 22, 2019 – OCT 14, 2021 VIN Range 1 : Begin : 4VZAR1D90LC086954 End : 4VZDR1A9XNC091437 ✔ Not sequential Description of Defect : Description of the Defect : Certain rear suspension mounting fasteners that attach the rear drive axle to the rear suspension may not have been tightened to their proper torque value. As a result, the fasteners could break or be loose enough to allow the rear drive axle to shift. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The shifting of the rear drive axle could increase the risk of a crash. Description of the Cause : Process for torque and verification of torque not followed during final assembly and inspection of the chassis. Identification of Any Warning that can Occur : The rear axle could shift without warning. Involved Components : Part 573 Safety Recall Report 21V-886 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Fasteners Component Description : Torque box and lower torque rod fasteners Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On September 13, 2021, Product Safety and Compliance for Shyft was made aware of 3 customer complaints of the rear drive axle shifting rearward on completed motorhomes. An investigation was initiated. On September 16, 2021, a fourth complaint was received involving shifting of the rear drive axle rearward. It was determined the trailing arm fasteners on one side of the vehicle were broken. Any remaining parts of the fasteners were asked to be returned. A request was made for maintenance records for the vehicles but as of the date of this filing, have not been received. In working with the Quality team, it was determined the process for torqueing the fasteners was not being followed and on September 24, 2021, a Stop Ship was issued. Torque was verified on all chassis and fasteners were marked with Dykem paint on the nut side of the fastener. On October 1, 2021, a customer complaint was sent to Product Safety and Compliance involving the shifting of the rear drive axle to one side of the vehicle was received. All fasteners appeared to be intact but were not marked as torqued. A suspect population of vehicles was confirmed on October 4, 2021 and on this day, Shyft determined that a safety related defect could exist in those vehicles. 10/14/2021 Shyft Group/Spartan emailed notification to Jayco of their recall 21V-776. 10/18/2021 Warranty Incident Review Committee (WIRC) discussed the incident and elevated it to the Corrective and Preventive Action Committee (CPAC). 10/20/21 CPAC elected to move this incident up to the Safety Steering Committee (SSC). 11/11/2021 SSC met and voted to proceed with a chassis pass through recall for this incident. Part 573 Safety Recall Report 21V-886 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The rear suspension fasteners will be checked for damage and if damaged they will be replaced and tightened to the correct torque value. If there is no damage and no torque mark, the fasteners will be tightened to the correct torque value. The chassis affected by this recall are still within their warranty period. Any failures would have been covered under Shyft Group/Spartan warranty. Therefore, a Shyft Group/Spartan reimbursement plan was not provided. This is a chassis pass through recall initiated by Shyft Group/Spartan. They will be reporting the completion rates for this recall. How Remedy Component Differs from Recalled Component : The fasteners on the remedied vehicles will have a Dykem paint mark on the nut side of each fastener. Identify How/When Recall Condition was Corrected in Production : A Shyft Group/Spart Stop Ship was issued on September 24, 2021. Torque was verified on all fasteners and they were marked with Dykem paint on the nut side of the fastener. Recall Schedule : Description of Recall Schedule : Shyft Group/Spartan will publish notification letters to the affected retail owners. Jayco will notify its dealers. Planned Dealer Notification Date : JAN 14, 2022 – JAN 14, 2022 Planned Owner Notification Date : JAN 14, 2022 – JAN 14, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-886 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : NOV 16, 2021 NHTSA Recall No. : 21V-886 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 625 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Class A Motorhome Anthem, Embark, Reatta, Reatta XL Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Shyft Group/Spartan provided a list of affected VINs to Jayco regarding their recall 21V-776. Jayco matched those VINs to our production records. Shyft Group/Spartan informed us that this recall affected vehicles equipped with a suspension kit (p/n 2468-DD4-001 and -002) and torque box (p/n 2465-DD4-001) supplied by Hendrickson but assembled by Shyft Group/Spartan . Production Dates : MAR 22, 2019 – OCT 14, 2021 VIN Range 1 : Begin : 4VZAR1D90LC086954 End : 4VZDR1A9XNC091437 ✔ Not sequential Description of Defect : Description of the Defect : Certain rear suspension mounting fasteners that attach the rear drive axle to the rear suspension may not have been tightened to their proper torque value. As a result, the fasteners could break or be loose enough to allow the rear drive axle to shift. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The shifting of the rear drive axle could increase the risk of a crash. Description of the Cause : Process for torque and verification of torque not followed during final assembly and inspection of the chassis. Identification of Any Warning that can Occur : The rear axle could shift without warning. Involved Components : Part 573 Safety Recall Report 21V-886 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Fasteners Component Description : Torque box and lower torque rod fasteners Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On September 13, 2021, Product Safety and Compliance for Shyft was made aware of 3 customer complaints of the rear drive axle shifting rearward on completed motorhomes. An investigation was initiated. On September 16, 2021, a fourth complaint was received involving shifting of the rear drive axle rearward. It was determined the trailing arm fasteners on one side of the vehicle were broken. Any remaining parts of the fasteners were asked to be returned. A request was made for maintenance records for the vehicles but as of the date of this filing, have not been received. In working with the Quality team, it was determined the process for torqueing the fasteners was not being followed and on September 24, 2021, a Stop Ship was issued. Torque was verified on all chassis and fasteners were marked with Dykem paint on the nut side of the fastener. On October 1, 2021, a customer complaint was sent to Product Safety and Compliance involving the shifting of the rear drive axle to one side of the vehicle was received. All fasteners appeared to be intact but were not marked as torqued. A suspect population of vehicles was confirmed on October 4, 2021 and on this day, Shyft determined that a safety related defect could exist in those vehicles. 10/14/2021 Shyft Group/Spartan emailed notification to Jayco of their recall 21V-776. 10/18/2021 Warranty Incident Review Committee (WIRC) discussed the incident and elevated it to the Corrective and Preventive Action Committee (CPAC). 10/20/21 CPAC elected to move this incident up to the Safety Steering Committee (SSC). 11/11/2021 SSC met and voted to proceed with a chassis pass through recall for this incident. Part 573 Safety Recall Report 21V-886 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The rear suspension fasteners will be checked for damage and if damaged they will be replaced and tightened to the correct torque value. If there is no damage and no torque mark, the fasteners will be tightened to the correct torque value. The chassis affected by this recall are still within their warranty period. Any failures would have been covered under Shyft Group/Spartan warranty. Therefore, a Shyft Group/Spartan reimbursement plan was not provided. How Remedy Component Differs from Recalled Component : The fasteners on the remedied vehicles will have a Dykem paint mark on the nut side of each fastener. Identify How/When Recall Condition was Corrected in Production : A Shyft Group/Spart Stop Ship was issued on September 24, 2021. Torque was verified on all fasteners and they were marked with Dykem paint on the nut side of the fastener. Recall Schedule : Description of Recall Schedule : Shyft Group/Spartan will publish notification letters to the affected retail owners. Jayco will notify its dealers. Planned Dealer Notification Date : JAN 10, 2022 – JAN 10, 2022 Planned Owner Notification Date : JAN 10, 2022 – JAN 10, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-886 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : NOV 19, 2021 NHTSA Recall No. : 21V-886 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 625 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Class A Motorhome Anthem, Embark, Reatta, Reatta XL Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Shyft Group/Spartan provided a list of affected VINs to Jayco regarding their recall 21V-776. Jayco matched those VINs to our production records. Shyft Group/Spartan informed us that this recall affected vehicles equipped with a suspension kit (p/n 2468-DD4-001 and -002) and torque box (p/n 2465-DD4-001) supplied by Hendrickson but assembled by Shyft Group/Spartan . Production Dates : MAR 22, 2019 – OCT 14, 2021 VIN Range 1 : Begin : 4VZAR1D90LC086954 End : 4VZDR1A9XNC091437 ✔ Not sequential Description of Defect : Description of the Defect : Certain rear suspension mounting fasteners that attach the rear drive axle to the rear suspension may not have been tightened to their proper torque value. As a result, the fasteners could break or be loose enough to allow the rear drive axle to shift. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The shifting of the rear drive axle could increase the risk of a crash. Description of the Cause : Process for torque and verification of torque not followed during final assembly and inspection of the chassis. Identification of Any Warning that can Occur : The rear axle could shift without warning. Involved Components : Part 573 Safety Recall Report 21V-886 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Fasteners Component Description : Torque box and lower torque rod fasteners Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On September 13, 2021, Product Safety and Compliance for Shyft was made aware of 3 customer complaints of the rear drive axle shifting rearward on completed motorhomes. An investigation was initiated. On September 16, 2021, a fourth complaint was received involving shifting of the rear drive axle rearward. It was determined the trailing arm fasteners on one side of the vehicle were broken. Any remaining parts of the fasteners were asked to be returned. A request was made for maintenance records for the vehicles but as of the date of this filing, have not been received. In working with the Quality team, it was determined the process for torqueing the fasteners was not being followed and on September 24, 2021, a Stop Ship was issued. Torque was verified on all chassis and fasteners were marked with Dykem paint on the nut side of the fastener. On October 1, 2021, a customer complaint was sent to Product Safety and Compliance involving the shifting of the rear drive axle to one side of the vehicle was received. All fasteners appeared to be intact but were not marked as torqued. A suspect population of vehicles was confirmed on October 4, 2021 and on this day, Shyft determined that a safety related defect could exist in those vehicles. 10/14/2021 Shyft Group/Spartan emailed notification to Jayco of their recall 21V-776. 10/18/2021 Warranty Incident Review Committee (WIRC) discussed the incident and elevated it to the Corrective and Preventive Action Committee (CPAC). 10/20/21 CPAC elected to move this incident up to the Safety Steering Committee (SSC). 11/11/2021 SSC met and voted to proceed with a chassis pass through recall for this incident. Part 573 Safety Recall Report 21V-886 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The rear suspension fasteners will be checked for damage and if damaged they will be replaced and tightened to the correct torque value. If there is no damage and no torque mark, the fasteners will be tightened to the correct torque value. The chassis affected by this recall are still within their warranty period. Any failures would have been covered under Shyft Group/Spartan warranty. Therefore, a Shyft Group/Spartan reimbursement plan was not provided. This is a chassis pass through recall initiated by Shyft Group/Spartan. They will be reporting the completion rates for this recall. How Remedy Component Differs from Recalled Component : The fasteners on the remedied vehicles will have a Dykem paint mark on the nut side of each fastener. Identify How/When Recall Condition was Corrected in Production : A Shyft Group/Spart Stop Ship was issued on September 24, 2021. Torque was verified on all fasteners and they were marked with Dykem paint on the nut side of the fastener. Recall Schedule : Description of Recall Schedule : Shyft Group/Spartan will publish notification letters to the affected retail owners. Jayco will notify its dealers. Planned Dealer Notification Date : JAN 10, 2022 – JAN 10, 2022 Planned Owner Notification Date : JAN 10, 2022 – JAN 10, 2022 * NR – Not Reported

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