ACX-2107 – Vehicle May Roll Backwards due to Hesitation/Stall – 2020 Autocar Xpeditor

November 26, 2021 NHTSA CAMPAIGN NUMBER: 21V930000

Vehicle May Roll Backwards due to Hesitation/Stall

A stall or hesitation can cause the vehicle to roll backwards, increasing the risk of a crash or personal injury.

 

NHTSA Campaign Number: 21V930

Manufacturer Autocar, LLC

Components EQUIPMENT

Potential Number of Units Affected 16

 

Summary

Autocar, LLC. (Autocar) is recalling certain 2020 Xpeditor vehicles up-fitted with an aftermarket power take off (PTO). The engine may stall or hesitate when operated from the right-side stand-up position with the PTO system engaged.

 

Remedy

Autocar will install a hill start aide system, free of charge. Owner notification letters were mailed January 24, 2022. Owners may contact Autocar customer service at 1-888-218-3611 or 1-877-973-3486. Autocar’s number for this recall is ACX-2107. Note: This recall is an expansion of recall 20V-496.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


SUBJECT:

Autocar, LLC has determined that a defect regarding a potential stall/hesitation may exist on certain Xpeditor® vehicles during launch, when operated from the right-side stand-up position with the hydraulic system engaged.

 

SAFETY RECALL INFORMATION:

This document provides work instructions to install a Hill Start Aid system.

 

VEHICLES AFFECTED:

There are 46, 2019-2020 model year Xpeditor® chassis manufactured between June 7, 2018 and November 25, 2019 with non-sequential serial numbers in the range of 228128 through 232658. To determine if a vehicle is affected by this Recall, log in to the Autocar Warranty Management System at www.autocartruck.com. From the main menu, select “View Recalls/Service Programs” and look for the Autocar Recall number above. An excel file will be accessible with the VIN list of affected vehicles. Alternatively, to determine if a single vehicle is affected, select “VIN Profile” from the main menu in the Autocar Warranty Management System. In the “Chassis Number” field, enter the last 6 of the VIN. Once the VIN profile is displayed, scroll down to the “Recall/Service Program Information” section to determine if the Recall is open.

 

SERVICE RESPONSIBILITY:

Service sites must perform this Recall on affected vehicles at no charge to the owner regardless of vehicle mileage, age, or ownership. If a vehicle affected by this Recall is taken into or is currently in your vehicle inventory, or at your center for service, you must perform this Recall before the vehicle is sold or released to the owner.

 


November 26, 2021

Complete Chronology
ACX-2005/ACX-2107

On or about February 5, 2020, Autocar received information regarding two CNG units and one diesel unit for certain vehicles that were custom built for one customer. The information provided indicated potential concerns in connection with a lack of acceleration. An internal corrective action was initiated to analyze the alleged condition.

On or about February 6, 2020, additional information was added to the corrective action to additionally evaluate the sales order group of 48 units to the one customer, and Autocar’s field service team proceeded with its investigation.

On or about February 12, 2020, the Autocar field service team preliminarily identified that the “Vehicle Accelerator Management” parameter was unexpectedly enabled on the diesel unit, and Autocar tentatively identified that the parameter had not been enabled by Autocar prior to first sale to the customer. When this feature was disabled, the reported concern was eliminated, and the customer returned the vehicle to service. Further analysis in or about mid-March 2020 confirmed Autocar’s February 2020 preliminary view that the accelerator management parameter was not enabled by Autocar. As a result, Autocar reasonably determined that this was an isolated incident. Autocar subsequently moved the diesel unit matter to a separate corrective action, and closed it as resolved.

Between late March 2020 and June 2020, the COVID-19 global pandemic restricted Autocar’s reasonable ability to conduct its normal investigative process, including travel restrictions, mandatory shelter in place orders, and related government ordered restrictions. Despite these government ordered restrictions, Autocar was in full communication with the customer, and in good faith, Autocar did not reasonably assess the reported condition as an unreasonable risk to safety.

On or about June 25, 2020, Autocar was contacted by NHTSA requesting a discussion regarding certain customer complaints reported to the agency. On July 1, 2020, Autocar held a telephone discussion with NHTSA regarding customer complaints and Autocar’s analysis of the matter to date. Following a good faith discussion with the agency, and upon further analysis, Autocar increased the total suspect population to 78. Autocar actively communicated and cooperated with NHTSA in July and August 2020, during which time Autocar continued to reasonably assess the reported condition for its potential safety risk. With COVID-19 government ordered restrictions somewhat relaxed, in July 2020, Autocar field service team participated in ride along monitoring with the customer and obtained data from the engine ECM while the reported concern was active. In late July and early August 2020, Autocar analyzed the collected customer data whilst NHTSA and Autocar continued to have cooperation and communication about the subject issues. On August 17, 2020, Autocar decided to perform a voluntary safety recall. Update for ACX-2107: November 18, 2021 Autocar Identified an additional 16 units that could be subject to the original recall and out of an abundance of caution decided to perform a voluntary safety recall for all 16 additional units.

 


Chronology :

On or about February 5, 2020, Autocar received information regarding two CNG units and one diesel unit for certain vehicles that were custom built for one customer. The information provided indicated potential concerns in connection with a lack of acceleration. An internal corrective action was initiated to analyze the alleged condition. On or about February 6, 2020, additional information was added to the corrective action to additionally evaluate the sales order group of 48 units to the one customer, and Autocar’s field service team proceeded with its investigation. On or about February 12, 2020, the Autocar field service team preliminarily identified that the “Vehicle Accelerator Management” parameter was unexpectedly enabled on the diesel unit, and Autocar tentatively identified that the parameter had not been enabled by Autocar prior to first sale to the customer. When this feature was disabled, the reported concern was eliminated, and the customer returned the vehicle to service. Further analysis in or about mid-March 2020 confirmed Autocar’s February 2020 preliminary view that the accelerator management parameter was not enabled by Autocar. As a result, Autocar reasonably determined that this was an isolated incident. Autocar subsequently moved the diesel unit matter to a separate corrective action, and closed it as resolved. Between late March 2020 and June 2020, the COVID-19 global pandemic restricted Autocar’s reasonable ability to conduct its normal investigative process, including travel restrictions, mandatory shelter in place orders, and related government ordered restrictions. Despite these government ordered restrictions, Autocar was in full communication with the customer, and in good faith, Autocar did not reasonably assess the reported condition as an unreasonable risk to safety. On or about June 25, 2020, (Complete chronology will be attached as character limits were reached).

 


1 Affected Product

Vehicle

MAKEMODELYEAR
AUTOCARXPEDITOR2020

 


15 Associated Documents

Recall 573 Report – January 20, 2022

RCLRPT-21V930-1628.PDF 215.989KB

 


Recall 573 Report – December 10, 2021

RCLRPT-21V930-2714.PDF 215.9KB

 


Safety Bulletin

RCSB-21V930-5689.pdf 7685.575KB

 


Remedy Instructions and TSB

RCRIT-21V930-2923.pdf 7685.575KB

 


Miscellaneous Document – with NHTSA edits

RMISC-21V930-3032.pdf 40.603KB

 


Defect Notice 573 Report

RCLRPT-21V930-6589.PDF 214.379KB

 


Recall Acknowledgement

RCAK-21V930-7061.pdf 645.332KB

 


Miscellaneous Document

RMISC-21V930-0112.pdf 119.694KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V930-7729.pdf 158.768KB

 


Manufacturer Reimbursement Plan

RMRP-21V930-4271.pdf 613.304KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-21V930-4788.pdf 106.265KB

 


Part 577 Owner Notification Envelope

RONE-21V930-1585.pdf 134.304KB

 


Recall Quarterly Report #1, 2022-1

RCLQRT-21V930-6171.PDF 211.14KB

 


Recall Quarterly Report #2, 2022-2

RCLQRT-21V930-5742.PDF 211.24KB

 


Recall Quarterly Report #3, 2022-3

RCLQRT-21V930-2012.PDF 211.324KB

 


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