FSI1472 – False Warning Light Illumination – 2017-2021 Dennis Eagle Elite & Proview

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IMPORTANT SAFETY RECALL NOTICE 21V941 Dear This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Dennis Eagle Inc. has decided that certain Pro View Class 8 Vocational HHD truck (s) fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) numbers 101; “Controls and Displays” and 125, “Warning Devices.” ➢ This Recall relates to the following VIN number (s): 1D92BGCB8HF and 1D92BGCB8HF The Recall is being performed to correct a potential issue with the ‘bulb warning light’ that is an integral part of the Instrument Cluster. It is possible that the warning light will illuminate telling the user that there is an issue with the vehicle light/lights not working even if all the lights are all working correctly. The false warning light could prevent the detection of an actual light failure, reducing visibility to other drivers and increasing the risk of a crash. To overcome this problem Dennis Eagle Inc has instituted a software change to the Instrument Cluster which will eradicate the problem described above. Your Dennis Eagle Dealer will implement the software update to the Instrument Cluster free of charge. Please contact your Dealer as soon as possible to arrange for this update to be carried out. The software updates will take approximately 1 hour to complete. If you no longer own your Class 8 Vocational HHD vehicles please contact Dennis Eagle Inc. on 843 879 5026 or email [email protected] If you are the lessor of these vehicles, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. If you have already paid to have your Class 8 Vocational HHD vehicle repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement, as applicable. To learn more about what you need to do to obtain a reimbursement call 1-843-879-5026 or email [email protected] who will provide instructions. ! I M P O R T A N T! ➢ Your Class 8 Vocational HHD truck is being recalled ➢ You should contact your Dennis Eagle Inc. Dealer to schedule an appointment If after having attempted to take advantage of this recall you believe you have not been able to have your Class 8 Vocational HHD vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this safety recall may cause, but your safety is our first concern. Sincerely, Dennis Eagle Inc. Ian Handley President

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1 IMPORTANT SAFETY RECALL NOTICE To: All Dealers Dennis Eagle Inc. has decided that a defect which relates to motor vehicle safety potentially exists regarding FMVSS 101 – Controls and Displays. This applies to the trucks produced with the VIN numbers listed below. Accordingly a Recall to address this issue is being initiated effective from January ……2022 The defect involves the ‘bulb warning light’ that is an integral part of the Instrument Cluster. It is possible that the warning light will illuminate telling the user that there is an issue with a vehicle light/lights not working even if all the lights are all working correctly. The rework will involve updating the Actia Instrument Cluster software. For help and support with this rework please contact Dennis Eagle Inc. on 813.440.8136 or email [email protected] The respective Owners of the trucks listed below are being notified about the Recall and will be instructed to contact their respective Dennis Eagle Dealer to arrange for this rework to be completed. The rework can either be carried out at customers premises or at the Dealership depending on the individual customer’s requirements. Dennis Eagle Inc will reimburse the costs of the rework and Dealers should contact Shelby Pearson prior to the work being completed to obtain authorization of the costs. He can be contacted via the number detailed above or via email [email protected]. Below is a list of the affected vehicles in the field: SEG1AKBC1KW025349 1D92BGCB0KF791006 1D92BGCB2KF791007 1D92BGCB4KF791008 1D92BGGB3KF791009 1D92BGGB9LG791012 1D93DGGB2LG791013 1D92BGCB5LG791014 1D93DJGBXLG791015 1D92BGCB9LG791016 1D92BGCB0LG791017 1D92BGCB2LG791018 2 1D92BGCB4LG791019 1D92BGCB0LG791020 1D92BGCB2LG791021 1D92BGCB4LG791022 1D92BGGB3LG791023 1D92BGCB8LG791024 1D92EGGB6MG791025 1D92BGCB1LG791026 1D93DJGBXLG791029 1D93DGGB2LG791030 Sincerely, Dennis Eagle Inc.

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IMPORTANT SAFETY RECALL NOTICE NHTSA Recall 21V941 To: All Dealers Dennis Eagle Inc. has decided that a defect which relates to motor vehicle compliance exists on FMVSS 101 – Controls and displays on certain Class 8 Vocational Heavy Duty Vehicles. Accordingly a recall to address this issue is being initiated effective Jan 22. The defect involves the ‘bulb warning light’ that is an integral part of the Instrument Cluster. It is possible that the warning light will illuminate telling you there is an issue with a vehicle light/lights not working even if all the lights are all working correctly. Owners will be notified by mail about the recall and will be instructed to contact dealers to arrange this rework. The rework can either be carried out at customers premises or at your own dealerships depending on the customers requirements. The rework will consist of updating the Actia Instrument Cluster software, for help and support on this contact Dennis Eagle Inc. on 813.440.8136 or email [email protected] Below is a list of the affected vehicles in the field: SEG1AKBC1KW 1D92BGCB0KF 1D92BGCB2KF 1D92BGCB4KF 1D92BGGB3KF 1D92BGGB9LG 1D93DGGB2LG 1D92BGCB5LG 1D93DJGBXLG 1D92BGCB9LG 1D92BGCB0LG 1D92BGCB2LG 1D92BGCB4LG 1D92BGCB0LG 1D92BGCB2LG 1D92BGCB4LG 1D92BGGB3LG 1D92BGCB8LG 1D92EGGB6MG 1D92BGCB1LG 1D93DJGBXLG 1D93DGGB2LG Sincerely, Dennis Eagle Inc. IMPORTANT SAFETY RECALL NOTICE 21V941 Dear This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Dennis Eagle Inc. has decided that certain Pro View Class 8 Vocational HHD truck (s) fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) numbers 101; “Controls and Displays” and 125, “Warning Devices.” ➢ This Recall relates to the following VIN number (s): 1D92BGCB8HF791006 and 1D92BGCB8HF791007 The Recall is being performed to correct a potential issue with the ‘bulb warning light’ that is an integral part of the Instrument Cluster. It is possible that the warning light will illuminate telling the user that there is an issue with the vehicle light/lights not working even if all the lights are all working correctly. The false warning light could prevent the detection of an actual light failure, reducing visibility to other drivers and increasing the risk of a crash. ! I M P O R T A N T! ➢ Your Class 8 Vocational HHD truck is being recalled ➢ You should contact your Dennis Eagle Inc. Dealer to schedule an appointment To overcome this problem Dennis Eagle Inc has instituted a software change to the Instrument Cluster which will eradicate the problem described above. Your Dennis Eagle Dealer will implement the software update to the Instrument Cluster free of charge. Please contact your Dealer as soon as possible to arrange for this update to be carried out. The software updates will take approximately 1 hour to complete. If you no longer own your Class 8 Vocational HHD vehicles please contact Dennis Eagle Inc. on 843 879 5026 or email [email protected] If you are the lessor of these vehicles, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. If you have already paid to have your Class 8 Vocational HHD vehicle repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement, as applicable. To learn more about what you need to do to obtain a reimbursement call 1-843-879-5026 or email [email protected] who will provide instructions. If after having attempted to take advantage of this recall you believe you have not been able to have your Class 8 Vocational HHD vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this safety recall may cause, but your safety is our first concern. Sincerely, Dennis Eagle Inc. Ian Handley President

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-941 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Dennis Eagle Inc. Submission Date : DEC 06, 2021 NHTSA Recall No. : 21V-941 Manufacturer Recall No. : FSI1472 Manufacturer Information : Manufacturer Name : Dennis Eagle Inc. Address : 2101 47th Street Sarasota FL 34234 Company phone : 201 9463 Population : Number of potentially involved : 22 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2021 Dennis Eagle Elite/Proview Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : 2-DOOR Power Train : DIESEL Descriptive Information : Dennis Eagle engineering have produced the list of vehicles affected, there are 22 involved Production Dates : MAY 01, 2017 – MAR 22, 2021 VIN Range 1 : Begin : SEG1AKBC1KW025349 End : SEG1AKBC1KW025349 Not sequential VIN Range 2 : Begin : 1D92BGCB0KF791006 End : 1D92BGCB0KF791009 Not sequential VIN Range 3 : Begin : 1D92BGGB9LG791012 End : 1D92BGCB1LG791026 Not sequential VIN Range 4 : Begin : 1D93DJGBXLG791029 End : 1D93DGGB2LG791030 Not sequential Description of Noncompliance : Description of the Noncompliance : FSI1472. On the instrument cluster of the Diego/Proview there is a bulb warning light. The bulb waring light should illuminate if a vehicle light is not illuminated. Unfortunately the warning light is illuminating when there isn’t a vehicle light out. FMVSS 1 : 101 – Control and displays FMVSS 2 : 125 – Warning devices Description of the Safety Risk : The driver may think he has a light out when he hasn’t, this could lead them to pulling over with the vehicle and inspecting the lights Description of the Cause : The software in the instrument cluster has been written incorrectly Identification of Any Warning that can Occur : No warning Part 573 Safety Recall Report 21V-941 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : The fault was picked up when a body was fitted to a chassis Description of Remedy : Description of Remedy Program : New software will be downloaded into the instrument cluster/s, the job will be done on site at the customers premises when convenient so there will be no need for reimbursement. How Remedy Component Differs from Recalled Component : Different software numbers from the faulty one to the remedied one Identify How/When Recall Condition was Corrected in Production : Software updates to the instrument cluster have eradicated the problem Recall Schedule : Description of Recall Schedule : Letters will be written to dealers and customers, customers will contact the dealers to arrange for the work to be completed Planned Dealer Notification Date : DEC 20, 2021 – JAN 26, 2022 Planned Owner Notification Date : DEC 22, 2021 – JAN 26, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-941 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Dennis Eagle Inc. Submission Date : FEB 10, 2022 NHTSA Recall No. : 21V-941 Manufacturer Recall No. : FSI1472 Manufacturer Information : Manufacturer Name : Dennis Eagle Inc. Address : 2101 47th Street Sarasota FL 34234 Company phone : 201 9463 Population : Number of potentially involved : 22 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2021 Dennis Eagle Elite/Proview Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : 2-DOOR Power Train : DIESEL Descriptive Information : Dennis Eagle engineering have produced the list of vehicles affected, there are 22 involved Production Dates : MAY 01, 2017 – MAR 22, 2021 VIN Range 1 : Begin : SEG1AKBC1KW025349 End : SEG1AKBC1KW025349 Not sequential VIN Range 2 : Begin : 1D92BGCB0KF791006 End : 1D92BGCB0KF791009 Not sequential VIN Range 3 : Begin : 1D92BGGB9LG791012 End : 1D92BGCB1LG791026 Not sequential VIN Range 4 : Begin : 1D93DJGBXLG791029 End : 1D93DGGB2LG791030 Not sequential Description of Noncompliance : Description of the Noncompliance : FSI1472. On the instrument cluster of the Diego/Proview there is a bulb warning light. The bulb waring light should illuminate if a vehicle light is not illuminated. Unfortunately the warning light is illuminating when there isn’t a vehicle light out. FMVSS 1 : 101 – Control and displays FMVSS 2 : 125 – Warning devices Description of the Safety Risk : The driver may think he has a light out when he hasn’t, this could lead them to pulling over with the vehicle and inspecting the lights Description of the Cause : The software in the instrument cluster has been written incorrectly Identification of Any Warning that can Occur : No warning Part 573 Safety Recall Report 21V-941 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Actia Software Component Description : Actia Software Download Component Part Number : SCR21017 Supplier Identification : Component Manufacturer Name : Dennis Eagle Ltd Address : Heathcote Way Warwick Foreign States CV346TE Country : United Kingdom Chronology : The fault was picked up when a body was fitted to a chassis Description of Remedy : Description of Remedy Program : New software will be downloaded into the instrument cluster/s, the job will be done on site at the customers premises when convenient so there will be no need for reimbursement. How Remedy Component Differs from Recalled Component : Different software numbers from the faulty one to the remedied one Identify How/When Recall Condition was Corrected in Production : Software updates to the instrument cluster have eradicated the problem Recall Schedule : Description of Recall Schedule : Letters will be written to dealers and customers, customers will contact the dealers to arrange for the work to be completed Planned Dealer Notification Date : DEC 20, 2021 – JAN 26, 2022 Planned Owner Notification Date : DEC 22, 2021 – JAN 26, 2022 * NR – Not Reported

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