RE21/43 (RC26) – Incorrect Air Bag Information in Manual – 2021-2022 Bentley Bentayga, Continental GT, Flying Spur, & Continental GT Convertible

December 15, 2021 NHTSA CAMPAIGN NUMBER: 21V975000

Incorrect Air Bag Information in Manual/FMVSS 208

The incorrect information may change how occupants position themselves in relation to the air bags, increasing the risk of injury in the event of a crash.

 

NHTSA Campaign Number: 21V975

Manufacturer BentleyeBay logo Motors, Inc.

Components EQUIPMENT, AIR BAGS

Potential Number of Units Affected 3,777

 

Summary

BentleyeBay logo Motors, Inc. (BentleyeBay logo) is recalling certain 2021-2022 Bentayga, ContinentaleBay logo GT, Flying Spur, and ContinentaleBay logo GT Convertible vehicles. The owner’s manual incorrectly states that the air bag system will not deploy when the “Passenger Airbag On” symbol is illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”

 

Remedy

BentleyeBay logo will mail new labels to owners. Owners may apply the label themselves or have a dealer apply the label, free of charge. Owner notification letters were mailed February 10, 2022. Owners may contact BentleyeBay logo customer service at 1-800-777-6923. BentleyeBay logo’s number for this recall is RE21/43 (RC26).

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Bentley Recalls

 


This letter will provide you with all of the information to explain why this recall is being initiated, the actions you are required to take and provide you with the appropriate administrative details.

BentleyeBay logo has identified that a translation error has resulted in an inaccurate description of the “Passenger Airbag On” illumination status symbol in the Owners handbook. The description in the owners handbook, incorrectly stating the airbag “will not fire in the event of an impact”, a vehicle occupant reviewing the owner’s handbook may misunderstand the “Passenger Airbag On” illumination and may become confused about the operation of the passenger airbag. 

Activation and Deactivation of the passenger airbag itself is unaffected and operates as designed.

Attached is a BentleyeBay logo Technical Product Information (TPI) document with the affected VIN’s, and details the procedure which must be followed exactly.

Note: The labels to complete this work have been sent to you.

Every affected inventory vehicle must be REMEDIED BEFORE DELIVERY TO CONSUMERS. Therefore, please carry out the following Stop Sale/Stop Delivery immediately.

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.

DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

 

Remedy

An adhesive label has been developed to be applied directly over the top of the incorrect text within the Owner’s handbook

NOTE: Only the hard copy of the Owner’s handbook requires updating, the MMI Onboard version (where applicable) does not require updating

The Owner’s handbook must always be referred to as the Master version

 

Customer notification

Customers of affected vehicles will be notified in writing regarding the application of the adhesive label

The customer should ensure the Owner’s handbook is present within the vehicle regardless if the adhesive label has been applied by themselves or if the adhesive label is to be applied by the retailer

The instructions within this document must also be passed to your new and used car sales departments so that affected vehicles are checked and repaired immediately

 

Parts supply

Part numberDescription
TSD B15220Addendum to the Owner’s handbook (1 x A4 page of 36 adhesive labels)

Please note that (x1) of TSD B15220 contains 36 adhesive labels, please do not order (x1) for each vehicle

NOTE: Customers will receive (x1) label, if sent directly to the customers home address

Parts despatch control

Not applicable

 

Questions and answers

What is the specific issue with the affected vehicles?

There is an incorrect description in the American English translated handbooks which states, when explaining the ‘Passenger airbag on’ symbol, that the airbag ‘will not fire in the event of an impact.’ It should read ‘and may fire’ in the event of an impact.’ Therefore, the text needs updating.

There is no impact on the performance of the car whatsoever.

 

Are any other BentleyeBay logo models affected?

No, this affects a specific number of Bentayga, ContinentaleBay logo and Flying Spur vehicles only. The affected vehicles have been identified using supplier and manufacturing records and simply cover 21 and 22 model year cars.

 

Is this connected to any other recall?

No, BentleyeBay logo is not aware of the same concern affecting other vehicle manufacturers.

 

What is the fix?

BentleyeBay logo Motors shall distribute corrective labels, for inclusion into the owners handbook, for customers to affix. Alternatively, if customers wish, BentleyeBay logo authorised retailers will apply the label to the vehicle owners handbook, which correctly describes the system behaviour when the “Passenger airbag On” symbols is illuminated. This will take approximately half an hour and is free of charge.

 

Can customers continue to drive the cars?

Yes, there is no impact to the performance of the car at all. This is a clerical error which needs correcting.

 

Which vehicles and how many are affected?

Specific Bentayga, ContinentaleBay logo and Flying Spur models built between 13th October 2020 and 11th November 2021.

 

What about cars built since that date?

Cars not included on the recall campaign have been built using owner handbooks printed with the correct description and are not affected. Is this a global recall?

No, this affects markets where the American English handbook has been provided with the vehicle. All other language handbooks correctly describe the passenger airbag symbol functionality.

 

Why did you not take action sooner?

Once we were notified of the issue, we immediately investigated the impact on the Bentayga, ContinentaleBay logo and Flying Spur products, identified a technical solution, prepared our own retailer network and then informed authorities as soon as possible.

 

Why did you continue to sell cars even after you were notified of the problem?

When BentleyeBay logo was notified of the issue, it was quickly identified that only the description of the system behaviour in the owners handbook was affected and that no vehicle performance was affected.

 

How much will it cost to make the change?

There will be no charge to customers.

 

How much will it cost the business?

We would not disclose this type of information.

 


Chronology :

September 2021 – Notification of potential inaccurate wording of Passenger Airbag status symbol in vehicle owners handbook.

September – November 2021 – Analysis of inaccurate wording and identification of all affected owner handbook versions.

November – December 2021 – Clarification on regulatory non-compliance

8 December 2021 – Determination of Non-compliance condition and decision by BentleyeBay logo Product Safety Committee of Non-Compliance Recall.

 


6 Affected Products

Vehicles

MAKEMODELYEAR
BENTLEYeBay logoBENTAYGA2021-2022
BENTLEYeBay logoCONTINENTALeBay logo GT2021-2022
BENTLEYeBay logoFLYING SPUR2021-2022

 


9 Associated Documents

Recall Acknowledgement

RCAK-21V975-2074.pdf 645.437KB

 


Noncompliance Notice 573 Report

RCLRPT-21V975-2728.PDF 217.136KB

 


Manufacturer Notices(to Dealers,etc) – RECALL CAMPAIGN BentleyeBay logo 21-22MY ContinentaleBay logo GT & GTC, Bentayga and Flying Spur Owners Handbook Wording (RE21/43)

RCMN-21V975-4784.pdf 1028.899KB

 


Part 577 Owner Notification Envelope

RONE-21V975-8806.pdf 588.584KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V975-2887.pdf 300.246KB

 


Recall Quarterly Report #1, 2022-1

RCLQRT-21V975-8210.PDF 211.15KB

 


Recall Quarterly Report #2, 2022-2

RCLQRT-21V975-2904.PDF 211.252KB

 


Recall 573 Report – 2/11/22

RCLRPT-21V975-5111.PDF 217.153KB

 


Recall Quarterly Report #3, 2022-3

RCLQRT-21V975-9349.PDF 211.344KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V975&docType=RCL

 


 

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