Instrument Cluster Malfunction – 2021 Harley-Davidson Pan America 1250S, Pan America 1250, & Sportster S Motorcycles

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M1549 2022-02-01 M1549: RECALL 0631 – 2021 PAN AMERICA AND SPORTSTER S INSTRUMENT MODULE SOFTWARE UPDATE Purpose for Service Bulletin This bulletin informs dealers that Harley-Davidson has identified a Instrument Module (IM) software error on 2021 Pan America and Sportster S models. When the internal IM temperature is below freezing 0 °C (32 °F), the IM display may generate an error message. Shortly thereafter, it goes blank until the next ignition cycle when the IM temperature is above freezing. If the warning is ignored and the vehicle is operated, the speedometer and neutral indicator would not be visible as required by FMVSS No. 123. NOTE Our testing indicates that, due to the self-heating characteristics of the IM, this condition can occur only at a cold start-up when the IM temperature is below freezing. Motorcycles Affected 2021 RA1250, RA1250S, RH1250S Markets Affected All markets are affected except Brazil. Required Dealer Action Table 1. Action Resolution Required Actionable: Any vehicle, component or software related issues must be performed per service bulletin procedure. NO YES NOTE If the vehicle owner has already completed the IM update, but Recall 0631 remains open, follow the Credit Procedure instructions for the required 0.2 hours time for checking the software version. This would complete the recall. 1. Verify that vehicle is part of recall 0631. NOTE Check battery voltage: confirm full charge 12.7 Volts of Direct Current (VDC). Connect battery tender if voltage is below 11.7VDC. a. H-Dnet.com > FAVORITES > MY TOOLBOX > Vehicle Information b. Enter the Vehicle Identification Number (VIN) of the vehicle in question. 2. Put vehicle into Accessory Mode. a. With the security fob present, press and hold the Trip button. 3. Check software version. a. Select: SETTINGS > SOFTWARE > SOFTWARE INFORMATION. This menu will show the current version on the Instrument Module. 4. Check for latest software version: a. RA1250, RA1250S: Pan America Instrument Module b. RH1250S: Sportster S Instrument Module 5. Update software. a. Download the latest software version to Universal Serial Bus Type-C (USB-C) device. NOTE The .pv2 file must be at the root directory of your USB-C drive in order for it to be detected by the IM. (LM4 is for RH1250S) (LM7 is for RA1250 and RA1250S). b. Unzip the downloaded file to extract the .pv2 file. c. Connect USB-C drive to vehicle. d. Select: SETTINGS > SOFTWARE > INFOTAINMENT SW UPDATE. NOTE In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service. LEADTECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO WARRANTY PROCESS MANAGER SERVICE SALES MANAGER PARTS MANAGER ROUTING MANAGER INITIAL HERE e. Select: Update file. f. Allow update to complete. IM will reboot on its own during this process. g. When complete, remove USB-C drive. 6. Verify updated software version: SETTING > SOFTWARE > SOFTWARE INFORMATION. a. RA1250, RA1250S: Software version (LM7) 5.1288.2_20211217 or later. b. RH1250S: Software version (LM4) 5.1288.2_20211217 or later. CREDIT PROCEDURES NOTE These new codes may need to be downloaded into your system. For each vehicle involved in this recall (involvement of VIN has been verified on H-Dnet.com ), submit a warranty claim per Table 2 or Table 3. Upon submission of the properly completed claim, you will be credited for 0.2 hours of labor time for performing the procedure, plus appropriate administrative time. Submit campaign events on their own warranty claim. Do not mix them with other warranty events. Credit Procedure: Talon/H-Dnet.com Warranty Claim System Users Table 2. Talon/H-Dnet Users ITEM DATA Claim Type SRC Problem Part Number 70900896 Quantity Leave Blank Primary Labor Code 2718 Time 0.2 h Customer Concern Code 0631 Condition Code 9981 Credit Procedure: GDP System Users Table 3. GDP System Users ITEM DATA Claim Type Recall Claim Fix ID-Found in Recall Number R Problem Part Number 70900896 Customer Concern Code 0631 Condition Code 9981 2 / 2 M1549

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Harley-Davidson Motor Company, 3700 West Juneau Ave., PO Box 653, Milwaukee, WI 53201 414/342-4680 IMPORTANT SAFETY RECALL This notice applies to your vehicle, VIN # 1HD1ZES15 February 8th, 2022 Harley-Davidson Recall No. 0631 NHTSA Recall No. 22V-030 Dear Harley-Davidson® Motorcycle Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Harley-Davidson Motor Company, Inc. has decided that certain 2021 Pan America and Sportster S motorcycles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 123, “Motorcycle Controls and Displays.” We are notifying you because our records indicate that you may own one of these motorcycles. What is the Issue? Due to a software error in the instrument cluster module, if the instrument cluster temperature is below freezing, the display unit may generate an error message and, shortly thereafter, go blank until the next ignition cycle when the instrument cluster temperature is above freezing. Operating a motorcycle without a visible speedometer or neutral indicator may increase the risk of a crash. Note: Our testing indicates that, due to the self-heating characteristics of the instrument cluster, this condition can occur only at cold start-up when the instrument cluster temperature is below freezing. What Should You Do? Please contact your authorized Harley-Davidson dealer to schedule an appointment to have the software updated in the instrument cluster module. The repair will be performed at no cost to you and should take less than a half hour. However, due to scheduling, the dealer may require your motorcycle for a longer period. Once the service has been completed, your dealer will ask you to sign a recall claim. FDTFFDFAFTADADFFTTFTDFFFDDTDATTTDFFAADAADFATFAATFDAATDFFADTFDFDDT *************AUTO**ALL FOR AADC 530 P1 C1 ## 0631 If you have sold your motorcycle and have an address for the current owner, it is important that you forward this notice to the new owner. Alternatively, you may contact us at the Harley- Davidson phone numbers listed below and provide us with the new contact information so that we may notify the new owner of this recall. Also, federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten (10) days. What If You Have Additional Questions or Concerns? For more information, or if you take your motorcycle to your dealer on a mutually agreed upon date and they are unable to perform the required service to your satisfaction, please contact Harley-Davidson Motor Company, Inc. at 1-800-258-2464 in the U.S. or 1-414-343-4056 world-wide. If you are still having difficulty getting your vehicle serviced in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Auto Safety Hotline at 1-888- 327-4236 (TTY:1-800-424-9153); or go to https://www.safercar.gov. We regret any inconvenience this may cause you, but we are initiating this action in the interest of your personal safety and satisfaction with our products. Thank you for your cooperation. Sincerely, Harley-Davidson Motor Company, Inc. Recall 0631 Harley-Davidson Motorcycles covered by this recall: Model Year Model 2021 RA1250S 2021 RA1250 2021 RH1250S

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IMPORTANT RECALL INFORMATION Regulatory Non-Compliance Recall Campaign 0631 MY21 Pan America and Sportster S Instrument Temperature Error To: Worldwide Dealers Roles: Dealer Operator, General Manager, All P&A Roles, All Service Roles, Vehicle Sales Manager February 01, 2022 Dear Dealer: Harley-Davidson has learned that due to a software error in the instrument cluster module on certain 2021 Harley-Davidson Pan America and Sportster S motorcycles (see model list below), when the instrument cluster temperature is below freezing, the display unit may generate an error message and, shortly thereafter, go blank until the next ignition cycle when the instrument cluster temperature is above freezing. If the warning is ignored and the vehicle is operated, the speedometer and neutral indicator would not be visible as required by US, Canadian, and ECE regulations.1 Note: Our testing indicates that, due to the self-heating characteristics of the instrument cluster, this condition can occur only at cold start-up when the instrument cluster temperature is below freezing. We have voluntarily declared that this condition constitutes a regulatory non-compliance to allow us to formally recall (Campaign 0631) all affected motorcycles. The remedy is to first confirm that the motorcycles are covered by this recall. If covered, perform the recommended recall update per Service Bulletin M1549 (the “Bulletin”) to update the software in the instrument cluster module. The Bulletin outlines the repair and credit procedures for the recall update and additional relevant information. In the interest of our customers’ satisfaction, and as required by federal law, you may sell but not deliver any affected motorcycles until the recall remedy is complete. Please refer to H-Dnet / My Toolbox / Warranty Campaign Center. Select “Safety Campaign Open VIN list,” then select “0631” Campaign to view the VIN list. In accordance with federal regulations administered by the National Highway Traffic Safety Administration (NHTSA) and other appropriate market-specific government agencies, Harley-Davidson or authorized Harley-Davidson dealers will provide notice to all owners of record of affected products with direction to arrange for the recall service. If you have any questions related to this recall, you can contact us at: • U.S. dealers: Call 800-664-7762 and select the appropriate prompts • International dealers: Contact their regional office 1 Per Federal Motor Vehicle Safety Standard (FMVSS) and Canadian Motor Vehicle Safety Standard (CMVSS) No. 123, Motorcycle controls and displays, if a motorcycle is equipped with a speedometer and/or neutral indicator, these functions must meet certain visibility requirements. In addition, UN/ECE Regulation No. 39 requires motorcycles to be equipped with a visible speedometer. We take pride in the quality standards and controls we employ in our drive to lead the industry and deliver the world’s most desirable motorcycles. Thank you for your cooperation. Sincerely, Harley-Davidson Motor Company, Inc. Recall 0631 Harley-Davidson models covered by this recall: Model Year Model 2021 RA1250S 2021 RA1250 2021 RH1250S Key Dates: • On or about 2/01/2022: Service Bulletin posts • On or about 2/08/2022: Owner notification letters begin mailing

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-030 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Harley-Davidson Motor Company Submission Date : JAN 31, 2022 NHTSA Recall No. : 22V-030 Manufacturer Recall No. : 0631 Manufacturer Information : Manufacturer Name : Harley-Davidson Motor Company Address : 3700 W. Juneau Avenue Milwaukee WI 53201-0653 Company phone : (414) 343-4056 Population : Number of potentially involved : 3,917 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Harley-Davidson Pan America 1250S (RA1250S) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The Instrument Cluster Modules on certain 2021 motorcycles, P/N 70900896 on RA1250S/RA1250 models and P/N 70900897 on RH1250S models, may have a software error related to the internal temperature of the instrument cluster. Number of affected vehicles: 2645 Motorcycles produced after these build date ranges have received updated software in the instrument cluster module. Production Dates : MAR 10, 2021 – OCT 19, 2021 VIN Range 1 : Begin : 1HD1ZES18MB300794 End : 1HD1ZES29MB315751 ✔ Not sequential Vehicle 2 : 2021-2021 Harley-Davidson Pan America 1250 (RA1250) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The Instrument Cluster Modules on certain 2021 motorcycles, P/N 70900896 on RA1250S/RA1250 models and P/N 70900897 on RH1250S models, may have a software error related to the internal temperature of the instrument cluster. Number of affected vehicles: 44 Motorcycles produced after these build date ranges have received updated software in the instrument cluster module. Production Dates : MAY 24, 2021 – OCT 12, 2021 VIN Range 1 : Begin : 1HD1ZDS11MB305300 End : 1HD1ZDS28MB315752 ✔ Not sequential Part 573 Safety Recall Report 22V-030 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2021 Harley-Davidson Sportster S (RH1250S) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The Instrument Cluster Modules on certain 2021 motorcycles, P/N 70900896 on RA1250S/RA1250 models and P/N 70900897 on RH1250S models, may have a software error related to the internal temperature of the instrument cluster. Number of affected vehicles: 1228 Motorcycles produced after these build date ranges have received updated software in the instrument cluster module. Production Dates : MAY 21, 2021 – DEC 03, 2021 VIN Range 1 : Begin : 1HD1ZC42XMB305005 End : 1HD1ZC417MB318088 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Due to an error in the instrument cluster module software in the recalled population, the instrument cluster may not display the speedometer or neutral indicator as required by FMVSS 123 if the temperature of the instrument cluster is below 32 degrees Fahrenheit (0 degrees Celsius). Testing indicates that the instrument cluster will self-heat during vehicle operation, such that this condition can only occur at cold start-up when the instrument cluster temperature is below freezing. FMVSS 1 : 123 – Motorcycle controls and displays FMVSS 2 : NR Description of the Safety Risk : If an error message is displayed at vehicle start-up and the operator ignores the warning and decides to operate the vehicle anyway, that decision may increase the risk of a crash due to the lack of a speedometer and/or neutral indicator. Description of the Cause : The instrument cluster module contains a software error. Identification of Any Warning that can Occur : If a vehicle within the recall population is started when the temperature of the instrument cluster is below 32F / 0C, an error message will appear. Involved Components : Component Name 1 : INSTR, CLSTR, MODULE Component Description : Instrument Cluster Module Component Part Number : 70900896 Part 573 Safety Recall Report 22V-030 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : INSTR, CLSTR, MODULE Component Description : Instrument Cluster Module Component Part Number : 70900897 Supplier Identification : Component Manufacturer Name : Enovation Controls Address : 5311 S. 122nd E. Avenue Tulsa Oklahoma 74146 Country : United States Chronology : 12/16/2021 – Harley-Davidson’s Technical Subcommittee (TSC) was made aware of an alleged incident on a 2021 Pan America motorcycle, via H-D’s Customer Service Department, in which the instrument cluster displayed an error message, “Display Temperature – Please allow to cool down,” and a temperature alert icon. When this occurred, no vehicle information was reportedly visible on the instrument cluster screen. Harley- Davidson’s TSC initiated an investigation with the assistance of members from Harley-Davidson’s Engineering and Product Regulatory Affairs teams. 12/16/2021 – 1/4/2022 – The TSC conducted a root cause and scope analysis. The TSC’s investigation indicated that the instrument cluster will display the error, followed by a black screen, until the internal temperature of the instrument cluster is above 32F/ 0C and an ignition cycle occurs. In addition, testing performed by engineering indicated that the instrument cluster will self-heat during vehicle operation, such that the error could not be induced while the instrument was powered, even when operated at external temperatures as low as -15C. 1/06/2022 – The Field Action Committee (FAC) reviewed the TSC’s findings and analysis and escalated the matter to H-D’s Executive Decision Authority (EDA). 1/18/2022 – Based upon the information developed during the investigation, the EDA determined that this condition may constitute a noncompliance with FMVSS 123 and authorized a voluntary recall to address this condition. There have been no reports of any accidents or injuries related to this issue. Part 573 Safety Recall Report 22V-030 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The software in the instrument cluster modules, part numbers 70900896 and 70900897, will be updated. Owners of affected motorcycles will be advised to arrange service with an authorized Harley-Davidson dealer, who will perform the remedy at no charge to the customer. Pursuant to 49 CFR 577.11(e), Harley-Davidson requests that it be exempt from providing a notification of a reimbursement plan. Any pre-notification product failure would have been addressed under the manufacturer’s limited warranty. Accordingly, no person would be eligible for reimbursement pursuant to 573.13. How Remedy Component Differs from Recalled Component : The software update does not contain the error that causes this condition in the recalled vehicles. Identify How/When Recall Condition was Corrected in Production : Updated software was introduced into production on approximately 12/27/2022. Recall Schedule : Description of Recall Schedule : Harley-Davidson will notify the dealer network between 2/01/2022 and 2/08/2022. Owner notification letters will be sent between 2/08/2022 and 2/15/2022. Planned Dealer Notification Date : FEB 01, 2022 – FEB 08, 2022 Planned Owner Notification Date : FEB 08, 2022 – FEB 15, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-030 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Harley-Davidson Motor Company Submission Date : JAN 25, 2022 NHTSA Recall No. : 22V-030 Manufacturer Recall No. : 0631 Manufacturer Information : Manufacturer Name : Harley-Davidson Motor Company Address : 3700 W. Juneau Avenue Milwaukee WI 53201-0653 Company phone : (414) 343-4056 Population : Number of potentially involved : 3,917 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Harley-Davidson Pan America 1250S (RA1250S) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The Instrument Cluster Modules on certain 2021 motorcycles, P/N 70900896 on RA1250S/RA1250 models and P/N 70900897 on RH1250S models, may have a software error related to the internal temperature of the instrument cluster. Number of affected vehicles: 2645 Motorcycles produced after these build date ranges have received updated software in the instrument cluster module. Production Dates : MAR 10, 2021 – OCT 19, 2021 VIN Range 1 : Begin : 1HD1ZES18MB300794 End : 1HD1ZES29MB315751 ✔ Not sequential Vehicle 2 : 2021-2021 Harley-Davidson Pan America 1250 (RA1250) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The Instrument Cluster Modules on certain 2021 motorcycles, P/N 70900896 on RA1250S/RA1250 models and P/N 70900897 on RH1250S models, may have a software error related to the internal temperature of the instrument cluster. Number of affected vehicles: 44 Motorcycles produced after these build date ranges have received updated software in the instrument cluster module. Production Dates : MAY 24, 2021 – OCT 12, 2021 VIN Range 1 : Begin : 1HD1ZDS11MB305300 End : 1HD1ZDS28MB315752 ✔ Not sequential Part 573 Safety Recall Report 22V-030 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2021 Harley-Davidson Sportster S (RH1250S) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The Instrument Cluster Modules on certain 2021 motorcycles, P/N 70900896 on RA1250S/RA1250 models and P/N 70900897 on RH1250S models, may have a software error related to the internal temperature of the instrument cluster. Number of affected vehicles: 1228 Motorcycles produced after these build date ranges have received updated software in the instrument cluster module. Production Dates : MAY 21, 2021 – DEC 03, 2021 VIN Range 1 : Begin : 1HD1ZC42XMB305005 End : 1HD1ZC417MB318088 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Due to an error in the instrument cluster module software in the recalled population, the instrument cluster may not display the speedometer or neutral indicator as required by FMVSS 123 if the temperature of the instrument cluster is below 32 degrees Fahrenheit (0 degrees Celsius). Testing indicates that the instrument cluster will self-heat during vehicle operation, such that this condition can only occur at cold start-up when the instrument cluster temperature is below freezing. FMVSS 1 : 123 – Motorcycle controls and displays FMVSS 2 : NR Description of the Safety Risk : If an error message is displayed at vehicle start-up and the operator ignores the warning and operates the vehicle, the speedometer and neutral indicator will not be visible as required. Description of the Cause : The instrument cluster module contains a software error. Identification of Any Warning that can Occur : If a vehicle within the recall population is started when the temperature of the instrument cluster is below 32F / 0C, an error message will appear. Involved Components : Component Name 1 : INSTR, CLSTR, MODULE Component Description : Instrument Cluster Module Component Part Number : 70900896 Part 573 Safety Recall Report 22V-030 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : INSTR, CLSTR, MODULE Component Description : Instrument Cluster Module Component Part Number : 70900897 Supplier Identification : Component Manufacturer Name : Enovation Controls Address : 5311 S. 122nd E. Avenue Tulsa Oklahoma 74146 Country : United States Chronology : 12/16/2021 – Harley-Davidson’s Technical Subcommittee (TSC) was made aware of an alleged incident on a 2021 Pan America motorcycle, via H-D’s Customer Service Department, in which the instrument cluster displayed an error message, “Display Temperature – Please allow to cool down,” and a temperature alert icon. When this occurred, no vehicle information was reportedly visible on the instrument cluster screen. Harley- Davidson’s TSC initiated an investigation with the assistance of members from Harley-Davidson’s Engineering and Product Regulatory Affairs teams. 12/16/2021 – 1/4/2022 – The TSC conducted a root cause and scope analysis. The TSC’s investigation indicated that the instrument cluster will display the error, followed by a black screen, until the internal temperature of the instrument cluster is above 32F/ 0C and an ignition cycle occurs. In addition, testing performed by engineering indicated that the instrument cluster will self-heat during vehicle operation, such that the error could not be induced while the instrument was powered, even when operated at external temperatures as low as -15C. 1/06/2022 – The Field Action Committee (FAC) reviewed the TSC’s findings and analysis and escalated the matter to H-D’s Executive Decision Authority (EDA). 1/18/2022 – Based upon the information developed during the investigation, the EDA determined that this condition may constitute a noncompliance with FMVSS 123 and authorized a voluntary recall to address this condition. There have been no reports of any accidents or injuries related to this issue. Part 573 Safety Recall Report 22V-030 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The software in the instrument cluster modules, part numbers 70900896 and 70900897, will be updated. Owners of affected motorcycles will be advised to arrange service with an authorized Harley-Davidson dealer, who will perform the remedy at no charge to the customer. Pursuant to 49 CFR 577.11(e), Harley-Davidson requests that it be exempt from providing a notification of a reimbursement plan. Any pre-notification product failure would have been addressed under the manufacturer’s limited warranty. Accordingly, no person would be eligible for reimbursement pursuant to 573.13. How Remedy Component Differs from Recalled Component : The software update does not contain the error that causes this condition in the recalled vehicles. Identify How/When Recall Condition was Corrected in Production : Updated software was introduced into production on approximately 12/27/2022. Recall Schedule : Description of Recall Schedule : Harley-Davidson will notify the dealer network between 2/01/2022 and 2/08/2022. Owner notification letters will be sent between 2/08/2022 and 2/15/2022. Planned Dealer Notification Date : FEB 01, 2022 – FEB 08, 2022 Planned Owner Notification Date : FEB 08, 2022 – FEB 15, 2022 * NR – Not Reported

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