51-1461 – Programmable Relay Power Center Module Failure – Transit Buses

January 25, 2022 NHTSA CAMPAIGN NUMBER: 22V029000

Programmable Relay Power Center Module Failure

A PRC module failure can increase the risk of a fire.

 

NHTSA Campaign Number: 22V029

Manufacturer Forest RivereBay logo, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 1,699

 

Summary

Forest RivereBay logo, Inc. (Forest RivereBay logo) is recalling certain 2021 Battisti Coach; Federal Coach-Spirit; StarCrafteBay logo Quest XL; 2022 StarTrans P/S2; Elkhart Coach; Glaval Concord II, Legacy, Primetime; StarCrafteBay logo Allstar MVP, Allstar XLT; Eldorado Advance; 2021-2022 Eldorado National(K-s)-Advantage; StarTrans Senator II, Senator II HD, Candidate II; StarCrafteBay logo Starquest, Starlite; Glaval Commute, Entourage, Universal; Berkshire Coach Ultra; and 2021-2023 StarCrafteBay logo Allstar and Allstar XL Transit Buses.

The Programmable Relay Power Center (PRC) module can fail.

 

Remedy

Dealers will install a wire jumper harness to the PRC module, free of charge. Owner notification letters were mailed March 1, 2022. Owners may contact Forest RivereBay logo customer service at 1-800-348-7440. Forest RivereBay logo’s number for this recall is 51-1461.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


January 11, 2022

Dear Valued Customer,

 

Issue:

This notice is to let you know that we have had a handful of localized thermal event field failures involving some of our Programmable Relay Power Center (PRC) modules. Our engineering department has identified the modules as having the date code of 0919.

 

Solution:

We have designed a jumper harness that can be quickly installed to protect the circuit on these modules.

 

Identification / Action Required:

Buses received between July 1, 2021 and February 28, 2022 may have a PRC module with the suspect date code. If you have received buses within this time frame, please examine the PRC modules to see if they are marked with the 0919 date code. This can be easily identified by looking under the red โ€œDo Not Dropโ€ label on the module. See pictures below.

 

If you have any PRC modules with the 0919 date codes, please contact our Warranty department (Jesse Jennings at [email protected] or at 530-823-1048 x103) between the hours of  7am and 4pm PT, M-F. We will send you a free jumper harness and installation instructions for any affected modules you identify.

 

We apologize for any inconvenience. We believe that by taking an abundance of caution in this situation, it will limit damage to a 0919 PRC module should it have this specific issue.

 


RECALL 20V029/2022-019 REMEDY INSTRUCTIONS

Make(s): Forest RivereBay logo Bus
Model(s): Many, See List
Model Year(s): 2021 – 2023
Repair Code: RC-003-00-03-000002
Allotted Time: .30 HRS.
Inspection Code: RC-003-00-05-000001
Allotted Time: .10 HRS
Concern:
Programmable Relay Power Center (โ€œPRCโ€) modules may fail, causing a fire.
Photo(s) Required: YES, BEFORE/AFTER
Prior Authorization Required: NO
Part(s) Kit Number: WIRE HARNESS
Part(s) Return: NO

Disconnect the vehiclesโ€™ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.

MODELS:

  • CERTAIN 2021 – BATTISTI COACH, BERKSHIRE COACH ULTRA, CANDIDATE II, ELDORADO NATIONAL(KS)-ADVANTAGE, ELKHART COACH, FEDERAL COACH-SPIRIT, GLAVAL COMMUTE, GLAVAL ENTOURAGE, GLAVAL UNIVERSAL, SENATOR II, SENATOR II HD, STARCRAFTeBay logo ALLSTAR, STARCRAFTeBay logo ALLSTAR XL, STARCRAFTeBay logo QUEST XL, STARCRAFTeBay logo STARLITE & STARCRAFTeBay logo STARQUEST
  • CERTAIN 2022 – CANDIDATE II, ELDORADO NATIONAL(KS)-ADVANCE, ELDORADO NATIONAL(KS)ADVANTAGE, ELKHART COACH, GLAVAL COMMUTE, GLAVAL CONCORDE II, GLAVAL ENTOURAGE, GLAVAL LEGACY, GLAVAL PRIMETIME, GLAVAL UNIVERSAL, P/S2, SENATOR II, SENATOR II HD, STARCRAFTeBay logo ALLSTAR, STARCRAFTeBay logo ALLSTAR MVP, STARCRAFTeBay logo ALLSTAR XL, STARCRAFTeBay logo STARLITE, STARCRAFTeBay logo STARQUEST & STARCRAFTeBay logo XLT
  • CERTAIN 2023STARCRAFTeBay logo ALLSTAR & STARCRAFTeBay logo ALLSTAR XL

 

INSPECTION/REMEDY INSTRUCTIONS ARE LOCATED IN DEALER CONNECT!

STEP 1: PLEASE FOLLOW THE INSPECTION, AND, IF REQUIRED, THE REMEDY INSTRUCTIONS FROM INTERMOTIVE VEHICLE CONTROLS REGARDING THE PROGRAMMABLE RELAY POWER CENTER (โ€œPRCโ€).

NOTICE: PHOTOS ARE REQUIRED OF THE PRC.

  • IF THE INSPECTION REVEALS THE PRC HAS A DATE CODE OTHER THAN 0919; TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABES APPLIED TO THE PRC DIRECTLY AND FILE THE PHOTOS WITH THE INSPECTION REPAIR CODE.
  • IF THE INSPECTION REVEALS THE PRC HAS A DATE CODE OF 0919; TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABELS APPLIED TO THE PRC DIRECTLY.
    • REFERENCE THE INTERMOTIVE REMEDY INSTRUCTIONS LOCATED ON DEALER CONNECT ON HOW TO INSTALL THE JUMPER HARNESS;
    • THE JUMPER HARNESS WILL NEED TO BE ORDERED FROM FOREST RIVEReBay logo BUS;
    • THE JUMPER HARNESS WILL โ€œDROP SHIPโ€ FROM INTERMOTIVE.
  • ONCE THE REMEDY IS COMPLETE, ANOTHER PHOTO OF THE JUMPER HARNESS INSTALLED AND AN ADDITIONAL PHOTO SHALL ACCOMPANY THE INSPECTION PHOTO SHOWING THE INSTALLATION OF THE HARNESS AND PRC WITH THE DATE CODE OF 0919.
    • CLAIM THE REMEDY REPAIR CODE.

 


PRC DataLink Stub Harness Installation Instructions

1. CONFIRM DATE CODE: You should have already inspected the PRC modules in your buses and confirmed they have a date code of โ€œ0919โ€ and requested and received DataLink Stub harnesses for your affected buses.

  • The PRC module is usually installed in the electrical box behind a panel above the drivers head.
  • It may be necessary to lift up the red โ€œDo Not Dropโ€ label on the module to reveal the date code.
  • Only modules with this date code are affected. You do NOT need to install this DataLink Stub harness on PRC modules with other date codes.

2.INSTALLATION: Locate the White 6-pin connector on the PRC module and unplug it by pinching the connector tab and pulling down.

  • Install the DataLink Stub harness between the existing harness you just unplugged and the PRC module.

3. TEST: Make sure the PRC module functions with the DataLink Stub harness installed. Power up the vehicle and turn on accessories which are controlled by the PRC, such as Interior lights, and ensure they are functional. If not working, check that the DataLink Stub harness connections are fully seated and the inline fuse is not blown. Call InterMotive Technical Support if you need assistance:

Bill Dahl 530-823-1048 ext. 159
Steve Morsy 530-823-1048 ext. 162

 

InterMotive Vehicle Controls | 12840 Earhart Ave. Auburn, CA 95602 | 530-823-1048 | [email protected] | www.InterMotive.net

 


Dear Forest RivereBay logo Customer:

This notice is sent to you in accordance with the requirements of Canadaโ€™s Motor Vehicle Safety Act and in accordance with the requirements of the United Statesโ€™ National Traffic and Motor Vehicle Safety Act. Forest RivereBay logo has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 โ€“ 2023 Forest RivereBay logo Buses. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

It appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

This condition may lead to property damage, personal injury or a crash.

 

WHAT IS FOREST RIVEReBay logo AND OUR DEALERSHIPS GOING TO DO?

Forest RivereBay logo is notifying dealerships of the recall. You may have the recall corrected at any Forest RivereBay logo dealership. The remedy will be to install a wire jumper harness. It is preferable if you have your selling dealership perform the remedy. Forest RivereBay logo completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest RivereBay logo of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .30 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Forest RivereBay logo Bus
Attn: WARRANTY MANAGER
2367 Century Drive
Goshen, IN 46528

 


Chronology :

On 1/19/ 2021, Forest Rivers Office of Corporate Compliance received a letter from Intermotive describing a Programmable Relay Power Center (PRC) that they have had thermal event failures reported.

On 1/21/2022, Forest Rivers Recall Committee was notified.

On 1/25/2022, Forest Rivers Office of Corporate compliance filed a safety recall.

 


40 Affected Products

Vehicles

MAKEMODELYEAR
BATTISTI CUSTOMSBATTISTI2021
BERKSHIREULTRA 242021
BERKSHIREULTRA 282021
BERKSHIREULTRA 342021
BERKSHIREULTRA 422021
BERKSHIREULTRA BC2021
ELDORADOADVANCE2022
ELDORADOADVANTAGE2021-2022
ELKHARTECII2022
FEDERAL COACHSPIRIT2021
GLAVAL BUSCOMMUTE2021-2022
GLAVAL BUSCONCORDE II2022
GLAVAL BUSENTOURAGE2021-2022
GLAVAL BUSLEGACY2022
GLAVAL BUSPRIMETIME2022
GLAVAL BUSUNIVERSAL2021-2022
STARCRAFTeBay logo BUSALLSTAR2021-2023
STARCRAFTeBay logo BUSALLSTAR MVP2022
STARCRAFTeBay logo BUSALLSTAR XL2021-2023
STARCRAFTeBay logo BUSALLSTAR XLT2022
STARCRAFTeBay logo BUSQUEST XL2021
STARCRAFTeBay logo BUSSTARLITE2021-2022
STARCRAFTeBay logo BUSSTARQUEST2021-2022
STARTRANSCANDIDATE II2021-2022
STARTRANSPS22022
STARTRANSSENATOR II2021-2022
STARTRANSSENATOR II HD2021-2022

 


12 Associated Documents

Recall 573 Report – 2/1/2022

RCLRPT-22V029-5430.PDF 221.186KB

 


Defect Notice 573 Report

RCLRPT-22V029-4017.PDF 219.128KB

 


PRPC 0919 Field Notice_1-11-22b

RMISC-22V029-8665.pdf 159.729KB

 


Recall Acknowledgement letter 2/1/22

RCAK-22V029-9668.pdf 645.904KB

 


Remedy Instructions and TSB

RCRIT-22V029-9321.pdf 143.293KB

 


Remedy Instructions and TSB

RCRIT-22V029-7045.pdf 376.009KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V029-5419.pdf 208.323KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V029-2015.pdf 198.855KB

 


Recall Quarterly Report #1, 2022-1

RCLQRT-22V029-3530.PDF 211.139KB

 


Recall Quarterly Report #2, 2022-2

RCLQRT-22V029-2705.PDF 211.239KB

 


Recall Quarterly Report #3, 2022-3

RCLQRT-22V029-1925.PDF 211.32KB

 


Recall Quarterly Report #4, 2022-4

RCLQRT-22V029-1709.PDF 211.433KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V029&docType=RCL

 


 

Bestseller No. 1
DaierTek Battery Voltage Meter Waterproof DC 12V 24V LED Voltmeter Panel 12 Volt 24 Volt 36 Volt Battery Monitor with Blue Light Round Digital Voltage Display for Marine Boat Car Automotive Motorcycle
  • ใ€Meet Different Needsใ€‘ The 12V round voltmeter comes with a panel and a nylon nut, which can be mounted separately on the 29mm diameter mounting hole or fixed on the matching panel, so that it could meet your different mounting needs.
  • ใ€Blue LED Displayใ€‘ This 12V battery meter with blue LED light, can be widely used under DC 12V 24V. With the digital voltage meter, you can easily monitor the voltage status of your car battery in real times, especially in dark environments.
  • ใ€Waterproof & Usefulใ€‘ The marine voltmeter gauge is waterproof design, so this LED voltmeter is safe to use even in moist environments. And also the minieBay logo voltmeter is fit for 12V 24V cars, automotive, motorcycles, RVs, SUV, Off-road, ATV, boats, marine, ships, trucks, tractor, etc.
  • ใ€Measuring Rangeใ€‘ The rating of this battery voltage monitor is DC 8-48V, and its accuracy is 0.1V. With the precise 3-digit LED digital voltmeter, you can better monitor of the car's battery voltage status, helping to extend battery life.
  • ใ€Easy installationใ€‘ This 12 volt battery monitor comes with a set of wires, two mounting screws, a matching panel and a nylon nut, making it easy to install and use.
Bestseller No. 2
Anina 2Packs Car Voltage Meter Monitor 12V/24V Voltmeter Gauge with LED Digital Display Round Panel Mount Battery Monitor Compatible with Vehicle Truck Motor Cycle ATV UTV Marine Boat
  • Real-Time DC Battery Monitor: This LED digital voltmeter gives you a precise, constant readout (8V-48V) of your batteryโ€™s voltage, letting you spot issues before a dead battery leaves you stranded, accuracy 0.1- 0.2V, only display voltage will not show power
  • Clear Blue LED for Day & Night: Bright blue LED digits ensure easy reading under the sun or at night, with 0.1V accuracy for reliable monitoring of your 12V/24V system
  • LED Digital Display: This Panel Mounting Voltage Meter with an led digital display to help monitor the on-board battery level and also makes it easy to ensure that you are not using more than the system can produce while working, thus avoiding draining the battery
  • Waterproof for Vehicles & Boats: Rugged and sealed designed battery voltage monitor, making this 12V battery meter works everywhereโ€”from daily cars and trucks to boats, RVs, and motorcycles. Itโ€™s built to handle rain, splash, and off-road conditions
  • Easy 29mm Panel Mount Kit: Install in minutes - Everything is included for a clean mount in a standard 29mm dashboard hole or on the provided panel
Bestseller No. 3
Car LED Cigarette Lighter Voltage Meter with Digital Display,12V/0.1A Battery Voltage Meter for Real-Time Voltage Monitoring,Universal Car Voltage Meters of Car Essentials
  • Buyer's Note: Our car voltage meter cigarette lighter size is 2.80*1.57*1.17 in, voltage: 12V, current: 0.1A, input voltage: 0-30V, output voltage: 0-5.5V. Please check the product parameters carefully to see if they are applicable before placing an order
  • Bright Display: Car voltmeter is equipped with a high-contrast LED display, the digital display is clear, even in direct sunlight during the day or dark night, you can see the voltage value at a glance, to provide you with a handy reading experience
  • Accurate Control: Voltage meter 12v can monitor the vehicle battery voltage in real time, reading accuracy up to 1 decimal place, so that you always pay attention to the vehicle power status, to avoid battery loss, short circuit and other safety hazards
  • Excellent Quality: The case of the car voltage meter is made of ABS, which is durable and unbreakable. The handle has many neatly arranged small bumps, which prevents it from slipping easily during use and provides you with a long time of use
  • Plug & Play: No need for cumbersome wiring or modification, just easily plug voltmeter for car into the cigarette lighter socket and instantly start your vehicle power monitoring journey, which can be easily managed by novice drivers
Bestseller No. 4
DC 24V 12V Voltage Gauge, Battery Voltage Meter, LED Volt Meter 12 Volt 24 Volt 36 Volt, Battery Monitor Blue Light, Round Digital Voltage Display for Marine Automotive Motorcycle Car Truck RV Boat
  • ใ€Flexible Mounting Optionsใ€‘ This 12V round digital voltmeter includes a mounting panel and a nylon nut, supporting both independent installation on a 1.1IN diameter mounting hole and fixed installation with the matching panel, fully satisfying your various installation demands
  • ใ€Blue LED Digital Readoutใ€‘ Built with a bright blue LED display, this 12V battery voltage meter works perfectly with DC 12V and 24V power systems. It allows you to check your vehicle batteryโ€™s real-time voltage status easily and clearly, even in low-light or dark environments
  • ใ€Waterproof & Wide Applicationใ€‘ Designed with a waterproof structure, this LED voltmeter gauge ensures safe and stable use in damp or wet conditions. It is widely compatible with 12V 24V vehicles, such as cars, motorcycles, RVs, SUVs, off-road vehicles, ATVs, boats, marine vessels, trucks and tractors
  • ใ€Wide Measuring Range & High Accuracyใ€‘ This battery voltage monitor supports a wide voltage range of DC 8-48V with 0.1V high precision. The 3-digit clear LED display helps you monitor battery voltage accurately in real time, effectively protecting the battery and prolonging its service life
  • ใ€Hassleโ€‘Free Installationใ€‘ The 12 volt battery monitor comes complete with a full set of installation accessories, including wires, two mounting screws, a dedicated panel and a nylon nut, making the whole installation process simple, fast and ready for immediate use
Bestseller No. 5
Car Battery Voltage Meter, Waterproof DC 12V 24V Digital Volt Meter, 12v Battery Monitor with LED Digital Display, Round Voltage Gauge for Car Truck RV ATV Boat Marine (Blue Light)
  • Useful Features: Effectively monitoring your car's battery level, this volt meter ensures that you are not using more power than the system's generating capacity, preventing battery drain and helping to prolong battery usage time, making it an ideal tool for maintaining your vehicle's electrical system
  • LED Display: Featuring a precise 3-digit LED digital display with a range of 5-48V and an accuracy of 0.1V, this voltage meter can be read clearly in a variety of lighting conditions and is suitable for use on a wide range of vehicles and equipment
  • Safe and Reliable: Made of high quality ABS material, durable and waterproof, this battery voltage meter is suitable for wet environments. Copper wiring and a built-in fuse provide overheat, overcurrent, overvoltage, overload, and short circuit protection to ensure safe use
  • Easy Installation: Complete with 1 surface mounting plate, 1 round nut, 2 screws, 2 insulated terminals, and 1 23.8-inch connecting cable with a red wire for positive power and a black wire for negative power for quick wiring, this car voltage meter ensures easy installation
  • Widely Used: Suitable for 12V and 24V DC systems, this digital voltmeter is widely compatible with cars, motorcycles, RVs, SUVs, crossovers, ATVs, UTVs, boats, trucks, tractors, and many other vehicles, ensuring stable operation in various environments

Last update on 2026-05-26 / Affiliate links / Images from Amazon Product Advertising API


 

 


This product presentation was made with AAWP plugin.

Leave a Comment

Share to...