TIF-121 – Awning May Detach from Motorhome – 2020-2022 Tiffin Allegro Red Motorhomes

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Page 1 of 4 RECALL INSPECTION AND REPAIR INSTRUCTIONS NHTSA Recall #: 22V-055 TC #: 2022-059 Tiffin #: TIF-121 Models Involved: 2020, 2021 & 2022 Allegro RED 360, 37PA floorplan with sidewall mounted patio awnings Purpose: To secure the patio awning to the sidewall of the motorhome. Tools Needed: 2 8’ Step Ladders 25’ Tape Measure Drill 3/8” Hex Nut runner bit 13/64” Drill Bit 4mm Allen Wrench Parts Needed: 5131352 Patio Awning Bracket repair kit, 1 per bracket needing repair EternaBond Tape (shop supply) FLAT RATE CODES AND TIMES When filing the warranty claim for payment please use the following flat rate codes and times. For inspection of units not involved, RD9856RC01, for 0.10 hrs. (6 minutes) For inspection of units that do not need repair, RD9856RC01, for 0.50 hrs. (30 minutes) For replacing a bracket, RD9857RC01, we are allowing an additional 0.50 hrs. (30 minutes per bracket to repair) INSPECTION PROCEDURE: 1. Verify the brand of patio awning that is installed on the motorhome. If a Dometic brand of awning is installed, that unit is not involved in the recall. Please file the warranty claim using the inspection only code above for the inspection of units not involved for 6 minutes with Tiffin Motorhomes so that recall can be cleared from the motorhome. 2. If the unit is not a Dometic Brand of patio awning, locate the patio awning switch in overhead cabinet above driver’s seat. Push & release “Out” button, allow awning to extend approximately 3’, press “Stop” button. 3. Place ladders at each end of awning in close proximity to the shoulder of each arm at the sidewall. Have two individuals climb the ladders. Each person should then begin to apply upward pressure to the awning lead rail while watching the connection of the silver awning plates to the fiberglass sidewall. Note: There will be up to ¼” of movement in the awning plate. If any separation between plate and fiberglass allows you to see the fasteners through the wall, the plate is improperly installed. Page 2 of 4 4. Relocate one ladder to the center arm and apply upward pressure on the awning lead rail to inspect the connection of the center connection plates. Note: There will be up to ¼” of movement in the awning plate. If any separation between plate and fiberglass allows you to see the fasteners through the wall, the plate is improperly installed. 5. Close the awning using the switch in cabinet over driver’s seat. CORRECTION PROCEDURE: !! CAUTION!! PATIO AWNING WEIGHS APPROXIMATELY 100 lbs.!! CAUTION !! 1. Open refrigerator access door and disconnect the 9-position matrix connector for the patio awning wires. 2. Using the 4mm Allen Wrench, loosen the two setscrews on bottom of each of the four awning brackets as pictured below. 3. Have a person at each end of the patio awning. Begin rotating the bottom of the awning away from the body of the coach and lift the entire awning off the mounting plates. Set the awning down on the top platform of each ladder. Carefully pull the remainder of awning wiring through the hole. Page 3 of 4 4. Carefully move the awning off top of the ladders and place on the ground being careful not to damage the awning. 5. Hook the tape measure to the forward edge of the slide trim and confirm placement of each of the four awning mounting plates per drawing. These measurements are to the center of each bracket. (See print included on page 4) 6. If additional brackets are necessary to meet specifications, each additional bracket will need to be prepped by applying EternaBond tape to back side of each bracket. Ensure the sealant tape covers each of the four holes through the bracket. 7. Maintaining a straight line across the top of all brackets, attach the new awning bracket(s) at the appropriate dimension(s) using four of the 5/16” X 1 ½” hex head screws. 8. With the awning back on top of the ladders, feed the 9-position wire connector through the fiberglass hole. 9. Lift the awning over the awning brackets, allowing the top edge to make contact first. Once it sets down over the brackets, the bottom of the awning will then rotate against the bottom of the awning brackets. 10. Using the 4mm Allen Wrench, tighten the two setscrews on the bottom of each of the four awning brackets. 11. Reconnect the 9-position matrix connector for the patio awning wires. Page 4 of 4

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Page 1 of 2 IMPORTANT SAFETY RECALL This notice applies to your vehicle, identified by the VIN below NHTSA Recall # 22V-055 TC Recall # 2022-059 Tiffin Recall # TIF-121 March 9, 2022 Sidewall Mounted Patio Awning, 2020 – 2022 Allegro RED 360 37PA floorplan only Dear Tiffin Motorhome Owner or Dealer, For US Owners: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. For Canadian Owners: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Tiffin Motorhomes has decided that a defect, which relates to motor vehicle safety, exists on the following models of motorhomes: 2020, 2021 & 2022 Allegro RED 360 37PA built between May 2, 2019 and January 4, 2022 that are equipped with a certain brand of sidewall mounted patio awnings. Tiffin Motorhomes has become aware of the possibility that certain sidewall mounted patio awnings may not be securely fastened to the motorhome. If the awning is not securely attached, there is the possibility that it may detach from the sidewall of the motorhome and this could lead to an accident or a personal injury. Tiffin Motorhomes will have the awnings inspected to verify that they are correctly installed and then correct the installation if needed. Please arrange to take your motorhome to a reputable service center OR dealer of your choice to have the inspection completed. The recall inspection will take approximately 30 minutes and will be completed at no charge to you, the owner. If the awnings are not securely attached to the motorhome and repair is needed, please allow up to one hour for the repair. 105 2nd Street NW Red Bay, Alabama 35582 Page 2 of 2 On some 2020 models of 37PA Allegro RED’s, the patio awning that is installed is a Dometic Brand awning that has a different method of attachment. If your motorhome is equipped with a Dometic Brand awning, there is no work to be done. Please contact Tiffin Motorhomes by phone at 256-356-8661 extension 2176 or by email at [email protected] with your name and VIN so that we can clear the recall from your motorhome. If you are using a service center that is not a Tiffin Motorhomes authorized repair facility, please make sure that they contact Tiffin Motorhomes for the required instructions and time allowed for the repair. Tiffin Motorhomes will not pay over the allowed time unless the repair facility receives a prior authorization. For authorization, contact Tiffin Motorhomes at 256-356-0261 or [email protected] You may be liable for any progressive damage that results from your failure to complete the recall within a reasonable time after receiving notification. If owners have paid to have this repair completed, please send a copy of the invoice that was paid by the owner to Tiffin Motorhomes at the following address: Tiffin Motorhomes, attn: Recalls, 105 2nd Street NW, Red Bay AL 35582 or by email to [email protected] Please make sure the invoice notes who paid for the repair, the VIN of the motorhome and the date the repair was completed. If you do not own the vehicle that corresponds to the vehicle identification number which appears on this Recall Notification, please return the notification to the Tiffin Warranty Department with any information you can furnish that will assist us in locating the present owner. You may also call us at 256-356-8661 ext. 2176 or send an email to [email protected]. If you are unable to have the defect remedied without charge and within a reasonable time after you tender the vehicle for repair, please contact the Tiffin Warranty Department, at 1-256-356-8661, 8:00 a.m. to 3:30 p.m., Central Time. For US Customers: You may also wish to notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington DC 20590, or phone 1-888-327-4236 (TTY: 1-800-424-9153): or go to http://www.safercar.gov. For Canadian Customers: If after contacting your dealer and/or manufacturer customer service you have additional questions with regards to this recall, you may contact Transport Canada-Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1, or call 1-800-333-0510. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We regret any inconvenience this action may cause, but feel certain you understand our interest in motor vehicle safety. Tiffin Recall Department

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-055 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tiffin Motorhomes, Inc. Submission Date : FEB 15, 2022 NHTSA Recall No. : 22V-055 Manufacturer Recall No. : TIF-121 Manufacturer Information : Manufacturer Name : Tiffin Motorhomes, Inc. Address : 105 2nd Street NW PO Box 596 Red Bay AL 35582 Company phone : 999 Population : Number of potentially involved : 247 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Tiffin Allegro Red Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : 2020 Allegro Red – 123 2021 Allegro Red – 100 2022 Allegro Red – 24 Production Dates : MAY 02, 2019 – JAN 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Awning can become detached from sidewall of coach. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Awning could detach, which in turn could cause injury. Description of the Cause : Installers were not setting the awning in the correct location, so the screws were not hitting/penetrating the metal backer. Identification of Any Warning that can Occur : Visually inspecting the awning during pre-trip inspection or during maintenance inspection could show separation from sidewall and/or looseness. Involved Components : Part 573 Safety Recall Report 22V-055 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Awning Component Description : Covering attached to sidewall of coach that can be unfurled to provide shade or rain protection. Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 12/17/2021 Tiffin was contacted about an awning bracket detaching on one end of the patio awning on of a 2022 37 PA Allegro Red. 12/20/2021 Tiffin started investigation. 1/25/2022 Determined scope to include only the Allegro Red 37 PA floorplan due to the installation process and location of backers. 1/25/2022 Issue and findings of investigation were brought before Safety Committee members where all members voted to recall the 2020 – 2022 Allegro Red 37 PA motorhomes with sidewall mounted patio awnings. Description of Remedy : Description of Remedy Program : We are currently waiting for work instructions. However, each unit involved will be inspected to see if the awning loose, and if so it will be repaired at no charge to the customer. Details of the reimbursement plan will be included in the owner’s notification letter. How Remedy Component Differs from Recalled Component : The remedied component will now be audited during production to make sure installation of awning is in correct location and the screws are hitting/penetrating the metal backer. There will also be a second audit at the end of production. Identify How/When Recall Condition was Corrected in Production : The first audit during production was put into place 1-10-2022. Part 573 Safety Recall Report 22V-055 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Tiffin Motorhomes records to determine the names and addresses of involved. Repairs will be made at no charge to the customer. Planned Dealer Notification Date : APR 01, 2022 – APR 01, 2022 Planned Owner Notification Date : APR 01, 2022 – APR 01, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-055 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tiffin Motorhomes, Inc. Submission Date : FEB 02, 2022 NHTSA Recall No. : 22V-055 Manufacturer Recall No. : TIF-121 Manufacturer Information : Manufacturer Name : Tiffin Motorhomes, Inc. Address : 105 2nd Street NW PO Box 596 Red Bay AL 35582 Company phone : 999 Population : Number of potentially involved : NR Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Tiffin Allegro Red Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Allegro Red 2020-2022 37 PA Production Dates : JAN 01, 2020 – DEC 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Awning can become detached from sidewall of coach. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Awning could detach, which in turn could cause injury. Description of the Cause : Installers were not setting the awning in the correct location, so the screws were not hitting/penetrating the metal backer. Identification of Any Warning that can Occur : Visually inspecting the awning during pre-trip inspection or during maintenance inspection could show separation from sidewall and/or looseness. Involved Components : Part 573 Safety Recall Report 22V-055 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Awning Component Description : Covering attached to sidewall of coach that can be unfurled to provide shade or rain protection. Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 12/17/2021 Tiffin was contacted about an awning bracket detaching on one end of the patio awning on of a 2022 37 PA Allegro Red. 12/20/2021 Tiffin started investigation. 1/25/2022 Determined scope to include only the Allegro Red 37 PA floorplan due to the installation process and location of backers. 1/25/2022 Issue and findings of investigation were brought before Safety Committee members where all members voted to recall the 2020 – 2022 Allegro Red 37 PA motorhomes with sidewall mounted patio awnings. Description of Remedy : Description of Remedy Program : We are currently waiting for work instructions. However, each unit involved will be inspected to see if the awning loose, and if so it will be repaired at no charge to the customer. Details of the reimbursement plan will be included in the owner’s notification letter. How Remedy Component Differs from Recalled Component : The remedied component will now be audited during production to make sure installation of awning is in correct location and the screws are hitting/penetrating the metal backer. There will also be a second audit at the end of production. Identify How/When Recall Condition was Corrected in Production : The first audit during production was put into place 1-10-2022. Part 573 Safety Recall Report 22V-055 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Tiffin Motorhomes records to determine the names and addresses of involved. Repairs will be made at no charge to the customer. Planned Dealer Notification Date : APR 01, 2022 – APR 01, 2022 Planned Owner Notification Date : APR 01, 2022 – APR 01, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-055 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tiffin Motorhomes, Inc. Submission Date : FEB 08, 2022 NHTSA Recall No. : 22V-055 Manufacturer Recall No. : TIF-121 Manufacturer Information : Manufacturer Name : Tiffin Motorhomes, Inc. Address : 105 2nd Street NW PO Box 596 Red Bay AL 35582 Company phone : 999 Population : Number of potentially involved : 247 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Tiffin Allegro Red Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : 2020 Allegro Red – 123 2021 Allegro Red – 100 2022 Allegro Red – 24 Production Dates : JAN 01, 2020 – DEC 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Awning can become detached from sidewall of coach. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Awning could detach, which in turn could cause injury. Description of the Cause : Installers were not setting the awning in the correct location, so the screws were not hitting/penetrating the metal backer. Identification of Any Warning that can Occur : Visually inspecting the awning during pre-trip inspection or during maintenance inspection could show separation from sidewall and/or looseness. Involved Components : Part 573 Safety Recall Report 22V-055 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Awning Component Description : Covering attached to sidewall of coach that can be unfurled to provide shade or rain protection. Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 12/17/2021 Tiffin was contacted about an awning bracket detaching on one end of the patio awning on of a 2022 37 PA Allegro Red. 12/20/2021 Tiffin started investigation. 1/25/2022 Determined scope to include only the Allegro Red 37 PA floorplan due to the installation process and location of backers. 1/25/2022 Issue and findings of investigation were brought before Safety Committee members where all members voted to recall the 2020 – 2022 Allegro Red 37 PA motorhomes with sidewall mounted patio awnings. Description of Remedy : Description of Remedy Program : We are currently waiting for work instructions. However, each unit involved will be inspected to see if the awning loose, and if so it will be repaired at no charge to the customer. Details of the reimbursement plan will be included in the owner’s notification letter. How Remedy Component Differs from Recalled Component : The remedied component will now be audited during production to make sure installation of awning is in correct location and the screws are hitting/penetrating the metal backer. There will also be a second audit at the end of production. Identify How/When Recall Condition was Corrected in Production : The first audit during production was put into place 1-10-2022. Part 573 Safety Recall Report 22V-055 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Tiffin Motorhomes records to determine the names and addresses of involved. Repairs will be made at no charge to the customer. Planned Dealer Notification Date : APR 01, 2022 – APR 01, 2022 Planned Owner Notification Date : APR 01, 2022 – APR 01, 2022 * NR – Not Reported

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