UBCO-CS-00017 – Loose Gear May Contact Hub Motor – 2021-2022 Ubco 2X2 ADV Motorcycles

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UBCO Bikes US LLC 541-357-4067 ubco.com IMPORTANT SAFETY RECALL NHTSA Recall No. 22V132 UBCO Recall No. UBCO-CS-00017 This notice applies to your vehicle: 2021 or 2022 2×2 ADV 1U Dear Registered Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. UBCO Bikes US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 UBCO 2X2 ADV bikes. Reason for Recall The annulus gear, a component of the wheel hub, may loosen during operation causing abnormal contact between the gear and hub motor. If this abnormal contact occurs while the bike is in motion, the affected wheel may seize without prior warning, causing a crash. What will UBCO do? Your local Authorized UBCO dealer will inspect and verify that the correct tightening torque is applied to the annulus gear component in the front and rear wheel of your bike, upon completion of this inspection, the hub motor seals and bearings will be replaced with new parts. If the torque is not found to be adequate the motor will be replaced. All work will be performed free-of-charge. What should you do? Upon receipt of this letter, owners should contact their local Authorized UBCO Dealer to arrange for this repair to be conducted. It is strongly recommended to have the remedy conducted immediately. The repair will be available from 04/18/2022. For a list of Authorized UBCO Dealers, please visit the Dealer locator section of our website: https://ubco.com/pages/dealer-locator. How long will the repairs take? The repair to the hub motors will take less than half a day, however, please make an advance repair booking with your local Dealer to ensure that the required repair parts are on hand. If you no longer own a UBCO? If you are no longer the owner of this vehicle, UBCO would appreciate the name and address of the new owner (if known); please email their details to [email protected]. UBCO Bikes US LLC 541-357-4067 ubco.com What if I have further questions? If you have further questions regarding this campaign, please contact UBCO Customer Services at [email protected] or on 541-357-4067. If, after contacting your local Dealer and UBCO Customer Services you believe that the UBCO Bikes US LLC or our Dealers have failed, or are unable to remedy the defect without charge, you may submit a complaint to: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Attention Leasing Agencies: Federal regulations require that you forward this recall notification to the lessee within TEN (10) days. WHAT IF YOU HAVE ALREADY PAID FOR THIS REPAIR? You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. For further information, please contact UBCO Accounts for assistance on [email protected] or 541-357-4067 and provide a copy of the repair invoice. UBCO would like to thank you for attending to this important matter and extend our apologies for any inconvenience caused. Kind regards UBCO Bikes US LLC

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Hi UBCO US Dealers, Following on from previous communications, UBCO will be launching a voluntary safety campaign in the United States involving all Gen X5 Adventure and Work bikes (Model Year 2021 and 2022). This campaign will involve conducting an inspection process in the motors of each affected bike. In order to support the campaign, please find the below documents attached: Please save these documents securely for future use. 1. UBCO CS-00017 – Annulus Gear Inspection Campaign This document provides an overview of the campaign information, affected range, next steps and claim process. 2. UBCO CS-00017 – Annulus Gear Inspection Instructions This document contains technical instructions for completing the inspection. 3. CS-00017 Inspection Form This form must be filled out and returned on completion of the inspection. 4. 2X2 Campaign Checking Tool This Excel based tool allows a bike’s VIN/PIN number to be entered and will inform if the bike is affected by the campaign. The annulus gear tool and initial quantities of recall parts kits start shipping out yesterday to authorized Dealers and will be showing up Monday next week. The annulus gear tool has shipped first and there will be a follow up shipment of recall parts within the next week. The recall parts are only for used bikes in the field that come back in for the recall and will receive a new set of bearings and seals for the motor. Registered owners will be contacted in the coming weeks. Further quantities of recall parts kits will be available for order via [email protected] as required. For any questions regarding the recall campaign, or the attached documentation please contact [email protected] for assistance.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-132 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ubco Bikes US LLC Submission Date : MAR 07, 2022 NHTSA Recall No. : 22V-132 Manufacturer Recall No. : UBCO-CS-00017 Manufacturer Information : Manufacturer Name : Ubco Bikes US LLC Address : PO Box 21805 Eugene OR 97402 Company phone : 1-541-357-4067 Population : Number of potentially involved : 396 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 UBCO 2×2 ADV Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : All ADV 2×2 fitted with a motor supplied from 2020 onwards included. No VINS or motors of this type have been excluded from the recall campaign. Total of 396 bikes sold from 2021 to 2022. Each bike has 2 hub motors. Production Dates : JAN 07, 2020 – FEB 10, 2021 VIN Range 1 : Begin : 1U9U1BAA4M7184001 End : 1U9U1BAA7M7184056 Not sequential VIN Range 2 : Begin : 1U9U1BAA1M7184067 End : 1U9U1BAA6M7184226 Not sequential VIN Range 3 : Begin : 1U9U1BAA6N7184227 End : 1U9U1BAA6N7184406 Not sequential Description of Defect : Description of the Defect : On certain UBCO 2X2 bikes, the annulus gear, a component of the wheel hub, may loosen during operation causing abnormal contact between the gear and hub motor. If this abnormal contact occurs while the bike is in motion, the affected wheel may seize without prior warning. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is a risk the wheel will seize while the vehicle is moving, leading to loss of control and a crash of the vehicle. Description of the Cause : inadequate application of Loctite on the retaining thread. still under investigation. Identification of Any Warning that can Occur : There may be a change in the noise the motor makes prior to failure. Part 573 Safety Recall Report 22V-132 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Hub Motor Component Description : Electric Hub motor – 1 KW Component Part Number : UFD6A Supplier Identification : Component Manufacturer Name : Mac Motors Address : JinFeng Road 158 TangZhen Town, Pudong New District Shanghai Foreign States 201201 Country : China Chronology : 4 incidents outside of the USA in New Zealand have been reported. No serious incidents however it was considered a close call. A meeting was held on 27th feb to establish action plan. Recall was the selected Route cause analysis being undertaken. Service bulletins being drafted to remedy issue NHTSA account application made last week. Part 573 Safety Recall Report 22V-132 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All existing stock and unsold bikes to be checked. All customers to be notified of recall. Recall will be free of charge. Any defective motors found will be replaced with a already checked motor. Dealers will bill back the time to UBCO for repair work under the recall. Isolated cases of certain bikes due to location will be dealt with on a case by case basis. motor design is being updated to reduce future probability of similar occurrence. secondary securing lug being added. How Remedy Component Differs from Recalled Component : The defect relates to manufacturing process failure. The remedy will ensure that the correct manufacturing process has been followed and not present. if found to be present, the motor will be replaced. A reverse torque test will be conducted. Identify How/When Recall Condition was Corrected in Production : Under development. it is understood we batch order the motors. the design change will be introduced at the next batch. Recall Schedule : Description of Recall Schedule : UBCO Plan to issue recall As soon as possible. Recall reminders will be sent as required. Planned Dealer Notification Date : AUG 03, 2022 – JAN 12, 2022 Planned Owner Notification Date : NOV 03, 2022 – NOV 03, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-132 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ubco Bikes US LLC Submission Date : MAY 18, 2022 NHTSA Recall No. : 22V-132 Manufacturer Recall No. : UBCO-CS-00017 Manufacturer Information : Manufacturer Name : Ubco Bikes US LLC Address : PO Box 21805 Eugene OR 97402 Company phone : 1-541-357-4067 Population : Number of potentially involved : 396 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 UBCO 2×2 ADV Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : All ADV 2×2 fitted with a motor supplied from 2020 onwards included. No VINS or motors of this type have been excluded from the recall campaign. Total of 396 bikes sold from 2021 to 2022. Each bike has 2 hub motors. Production Dates : JAN 07, 2020 – FEB 10, 2021 VIN Range 1 : Begin : 1U9U1BAA4M7184001 End : 1U9U1BAA7M7184056 Not sequential VIN Range 2 : Begin : 1U9U1BAA1M7184067 End : 1U9U1BAA6M7184226 Not sequential VIN Range 3 : Begin : 1U9U1BAA6N7184227 End : 1U9U1BAA6N7184406 Not sequential Description of Defect : Description of the Defect : On certain UBCO 2X2 bikes, the annulus gear, a component of the wheel hub, may loosen during operation causing abnormal contact between the gear and hub motor. If this abnormal contact occurs while the bike is in motion, the affected wheel may seize without prior warning. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is a risk the wheel will seize while the vehicle is moving, leading to loss of control and a crash of the vehicle. Description of the Cause : inadequate application of Loctite on the retaining thread. still under investigation. Identification of Any Warning that can Occur : There may be a change in the noise the motor makes prior to failure. Part 573 Safety Recall Report 22V-132 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Hub Motor Component Description : Electric Hub motor – 1 KW Component Part Number : UFD6A Supplier Identification : Component Manufacturer Name : Mac Motors Address : JinFeng Road 158 TangZhen Town, Pudong New District Shanghai Foreign States 201201 Country : China Chronology : 4 incidents outside of the USA in New Zealand have been reported. No serious incidents however it was considered a close call. A meeting was held on 27th feb to establish action plan. Recall was the selected Route cause analysis being undertaken. Service bulletins being drafted to remedy issue NHTSA account application made last week. Part 573 Safety Recall Report 22V-132 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All existing stock and unsold bikes to be checked. All customers to be notified of recall. Recall will be free of charge. Any defective motors found will be replaced with a already checked motor. Dealers will bill back the time to UBCO for repair work under the recall. Isolated cases of certain bikes due to location will be dealt with on a case by case basis. motor design is being updated to reduce future probability of similar occurrence. secondary securing lug being added. Plan for reimbursement: Ubco Bikes does not plan to offer pre-notice reimbursement since all of the involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The defect relates to manufacturing process failure. The remedy will ensure that the correct manufacturing process has been followed and not present. if found to be present, the motor will be replaced. A reverse torque test will be conducted. Identify How/When Recall Condition was Corrected in Production : Under development. it is understood we batch order the motors. the design change will be introduced at the next batch. Recall Schedule : Description of Recall Schedule : UBCO Plan to issue recall As soon as possible. Recall reminders will be sent as required. Planned Dealer Notification Date : MAR 07, 2022 – MAR 07, 2022 Planned Owner Notification Date : MAR 07, 2022 – NOV 03, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-132 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ubco Bikes US LLC Submission Date : MAY 18, 2022 NHTSA Recall No. : 22V-132 Manufacturer Recall No. : UBCO-CS-00017 Manufacturer Information : Manufacturer Name : Ubco Bikes US LLC Address : PO Box 21805 Eugene OR 97402 Company phone : 1-541-357-4067 Population : Number of potentially involved : 396 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 UBCO 2×2 ADV Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : All ADV 2×2 fitted with a motor supplied from 2020 onwards included. No VINS or motors of this type have been excluded from the recall campaign. Total of 396 bikes sold from 2021 to 2022. Each bike has 2 hub motors. Production Dates : JAN 07, 2020 – FEB 10, 2021 VIN Range 1 : Begin : 1U9U1BAA4M7184001 End : 1U9U1BAA7M7184056 Not sequential VIN Range 2 : Begin : 1U9U1BAA1M7184067 End : 1U9U1BAA6M7184226 Not sequential VIN Range 3 : Begin : 1U9U1BAA6N7184227 End : 1U9U1BAA6N7184406 Not sequential Description of Defect : Description of the Defect : On certain UBCO 2X2 bikes, the annulus gear, a component of the wheel hub, may loosen during operation causing abnormal contact between the gear and hub motor. If this abnormal contact occurs while the bike is in motion, the affected wheel may seize without prior warning. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is a risk the wheel will seize while the vehicle is moving, leading to loss of control and a crash of the vehicle. Description of the Cause : inadequate application of Loctite on the retaining thread. still under investigation. Identification of Any Warning that can Occur : There may be a change in the noise the motor makes prior to failure. Part 573 Safety Recall Report 22V-132 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Hub Motor Component Description : Electric Hub motor – 1 KW Component Part Number : UFD6A Supplier Identification : Component Manufacturer Name : Mac Motors Address : JinFeng Road 158 TangZhen Town, Pudong New District Shanghai Foreign States 201201 Country : China Chronology : 4 incidents outside of the USA in New Zealand have been reported. No serious incidents however it was considered a close call. A meeting was held on 27th feb to establish action plan. Recall was the selected Route cause analysis being undertaken. Service bulletins being drafted to remedy issue NHTSA account application made last week. Part 573 Safety Recall Report 22V-132 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All existing stock and unsold bikes to be checked. All customers to be notified of recall. Recall will be free of charge. Any defective motors found will be replaced with a already checked motor. Dealers will bill back the time to UBCO for repair work under the recall. Isolated cases of certain bikes due to location will be dealt with on a case by case basis. motor design is being updated to reduce future probability of similar occurrence. secondary securing lug being added. How Remedy Component Differs from Recalled Component : The defect relates to manufacturing process failure. The remedy will ensure that the correct manufacturing process has been followed and not present. if found to be present, the motor will be replaced. A reverse torque test will be conducted. Identify How/When Recall Condition was Corrected in Production : Under development. it is understood we batch order the motors. the design change will be introduced at the next batch. Recall Schedule : Description of Recall Schedule : UBCO Plan to issue recall As soon as possible. Recall reminders will be sent as required. Planned Dealer Notification Date : MAR 07, 2022 – MAR 07, 2022 Planned Owner Notification Date : MAR 07, 2022 – NOV 03, 2023 * NR – Not Reported

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