Loose Cable On The Rear Junction Box Compartment – 2021-2022 Prevost X3-45 Com Coach Buses

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NHTSA SAFETY RECALL #22V-179 Prevost Safety Recall April14th 2022 «customer» «add» «po» «city», «st» «zip» USA IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see VIN list below. Dear Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 X3-45 Commuter coaches. DEFECT DESCRIPTION Power cables found loose in the rear junction box (RJB) on some X3-45 Commuter vehicles. SAFETY RISK Under certain conditions, the loose cables can induce a thermal event. Prevost has not received a report of death or injury associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated with this defect. IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE None. REMEDY PROGRAM On March 8, 2022, Prevost has released Special Bulletin SP22-301 to remedy the vehicles potentially affected to ensure the power cables in the rear junction box are properly tightened. We are submitting this recall report to fulfill 49CFR573/577 requirements related to regulatory defect or noncompliance and ensure proper traceability. According to our records, you are the registered owner of the following vehicles involved in this safety recall: «VIN1» «VIN5» «VIN9» «VIN13» «VIN17» «VIN21» «VIN25» «VIN29» «VIN33» «VIN37» «VIN41» «VIN45» «VIN49» «VIN53» «VIN57» «VIN61» «VIN65» «VIN69» «VIN73» «VIN77» «VIN81» «VIN85» «VIN89» «VIN93» «VIN97» «VIN101» «VIN105» «VIN109» «VIN113» «VIN117» «VIN121» «VIN125» «VIN129» «VIN133» «VIN137» «VIN2» «VIN6» «VIN10» «VIN14» «VIN18» «VIN22» «VIN26» «VIN30» «VIN34» «VIN38» «VIN42» «VIN46» «VIN50» «VIN54» «VIN58» «VIN62» «VIN66» «VIN70» «VIN74» «VIN78» «VIN82» «VIN86» «VIN90» «VIN94» «VIN98» «VIN102» «VIN106» «VIN110» «VIN114» «VIN118» «VIN122» «VIN126» «VIN130» «VIN134» «VIN138» «VIN3» «VIN7» «VIN11» «VIN15» «VIN19» «VIN23» «VIN27» «VIN31» «VIN35» «VIN39» «VIN43» «VIN47» «VIN51» «VIN55» «VIN59» «VIN63» «VIN67» «VIN71» «VIN75» «VIN79» «VIN83» «VIN87» «VIN91» «VIN95» «VIN99» «VIN103» «VIN107» «VIN111» «VIN115» «VIN119» «VIN123» «VIN127» «VIN131» «VIN135» «VIN139» «VIN4» «VIN8» «VIN12» «VIN16» «VIN20» «VIN24» «VIN28» «VIN32» «VIN36» «VIN40» «VIN44» «VIN48» «VIN52» «VIN56» «VIN60» «VIN64» «VIN68» «VIN72» «VIN76» «VIN80» «VIN84» «VIN88» «VIN92» «VIN96» «VIN100» «VIN104» «VIN108» «VIN112» «VIN116» «VIN120» «VIN124» «VIN128» «VIN132» «VIN136» «VIN140» WHAT YOU NEED TO DO No action required. NOTICE REGARDING LEASED VEHICLES If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days. For purposes of this Notice, the terms: Leased motor vehicle means any motor vehicle that is leased to a person for a term of at least four months by a lessor who has leased five or more vehicles in the twelve months preceding the date of notification by the vehicle manufacturer of the existence of a safety-related defect or noncompliance with a Federal motor vehicle safety standard in the motor vehicle. Lessor means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in 49CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. Lessee means a person who is the lessee of a leased motor vehicle as defined in this section. CHANGE OF ADDRESS OR OWNERSHIP If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com. REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. ASSISTANCE If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers COMPLAINTS You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within 60 days of the owners first tender to obtain repair following the earliest remedy program repair date mentioned above. You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1- 800-424-9153) or go to http://www.safercar.gov We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product. Truly yours, Prevost Service Team

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-179 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : MAR 24, 2022 NHTSA Recall No. : 22V-179 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 147 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2021-2022 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : DIESEL Descriptive Information : Population was determined based on production location as it is a production issue. X3 commuter is the only one affected model by this issue as this is the only product manufactured on Plattsburgh production plant during the period indicated. Production Dates : JAN 01, 2021 – JAN 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Cable found loose on the rear junction-box compartment of X3-45 Com vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain circumstances, the loose cable can induce a thermal event. Prevost has not received a report of death or injury associated with this defect. Therefore we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : Nut was not tightened correctly, part was installed out of sequence because of missing part by someone not aware of correct installation. Identification of Any Warning that can Occur : There is no warning before the overheat on junction-box Involved Components : Part 573 Safety Recall Report 22V-179 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : – 2021-12-23 First, case reported. – 2021-12-23 Delivered stop DS 21-192-DS-100 was launched for production of X3 and X3-com vehicles – 2022-01-13 Retrofit R22001 was launched to inspect and repair vehicles in service for NYCT – 2022-01-13 until 2022-02-15 Investigation was performed to determine the root cause. – 2022-03-08 Case was presented to Volvo Product Safety Working Group (PSWG) and it was concluded there is a potential safety related issue. – 2022-03-17 Case was presented to Volvo Product Safety Committee (PSC) and it was concluded that a Safety Recall is needed. – 2022-03-24 Safety Recall has been reported to NHTSA. Description of Remedy : Description of Remedy Program : Inspect and repair vehicles potentially affected to ensure the cables on rear junction box are properly tighten. How Remedy Component Differs from Recalled Component : There is not a defective component in this case but a bad tighten of nut on junction box cable. What distinguish a bad installation of a good one is the tighten of the nuts. Identify How/When Recall Condition was Corrected in Production : Clear point is on 2022-01-13, from there, all vehicles in production are inspected before delivery. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for Part 573 Safety Recall Report 22V-179 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : MAY 20, 2022 – MAY 20, 2022 Planned Owner Notification Date : MAY 20, 2022 – MAY 20, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-179 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : MAY 13, 2022 NHTSA Recall No. : 22V-179 Manufacturer Recall No. : SP22-301A Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 140 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2021-2022 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Population was determined based on production location as it is a production issue. X3 commuter is the only one affected model by this issue as this is the only product manufactured on Plattsburgh production plant during the period indicated. Production Dates : JAN 01, 2021 – JAN 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Cable found loose on the rear junction-box compartment of X3-45 Com vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain circumstances, the loose cable can induce a thermal event. Prevost has not received a report of death or injury associated with this defect. Therefore we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : Nut was not tightened correctly, part was installed out of sequence because of missing part by someone not aware of correct installation. Identification of Any Warning that can Occur : There is no warning before the overheat on junction-box Involved Components : Part 573 Safety Recall Report 22V-179 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : HARNESS, ALTERNATOR BATTERY LH Component Description : HARNESS Component Part Number : 0610247 Component Name 2 : HARNESS, ALTERNATOR BATTERY Component Description : HARNESS Component Part Number : 0610248 Component Name 3 : HARNESS STARTER 101 Component Description : HARNESS Component Part Number : 0610259 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : – 2021-12-23 First, case reported. – 2021-12-23 Delivered stop DS 21-192-DS-100 was launched for production of X3 and X3-com vehicles – 2022-01-13 Retrofit R22001 was launched to inspect and repair vehicles in service for NYCT – 2022-01-13 until 2022-02-15 Investigation was performed to determine the root cause. – 2022-03-08 Case was presented to Volvo Product Safety Working Group (PSWG) and it was concluded there is a potential safety related issue. – 2022-03-17 Case was presented to Volvo Product Safety Committee (PSC) and it was concluded that a Safety Recall is needed. – 2022-03-24 Safety Recall has been reported to NHTSA. Part 573 Safety Recall Report 22V-179 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Prevost will inspect vehicles potentially affected to ensure the harness on rear junction box are properly tighten. Prevost will execute this inspection free of charge (Parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : There is not a defective component in this case, P/N provided are given for reference on which parts need to be inspected. The defect is due to a bad tighten of nuts on the rear junction box harnesses. What distinguish a bad installation of a good one is the tighten of the nuts. Identify How/When Recall Condition was Corrected in Production : Clear point is on 2022-01-13, from there, all vehicles in production are inspected before delivery. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : MAY 20, 2022 – MAY 20, 2022 Planned Owner Notification Date : MAY 20, 2022 – MAY 20, 2022 * NR – Not Reported

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