April 13, 2022 NHTSA CAMPAIGN NUMBER: 22V241000
Programmable Relay Power Center Module Failure
Failure of the Programmable Relay Power Center (PRC) increases the risk of a fire.
NHTSA Campaign Number: 22V241
Manufacturer New England Wheels
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 101
Summary
New England Wheels (New England) is recalling certain 2021-2022 Frontrunner buses. The Programmable Relay Power Center (PRC) modules may fail.
Remedy
Dealers will install a fused wire jumper harness, free of charge. Owner notification letters were mailed on April 20, 2022. Owners may contact New England’s customer service at 1-800-886-9247.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is sent to you in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. New England Wheels has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021-2022 New England Wheels Frontrunner Buses. This is to inform you that your vehicle may have a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
It appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
This condition may lead to property damage, personal injury or a crash.
WHAT ARE NEW ENGLAND WHEELS AND OUR DEALERSHIPS GOING TO DO?
New England Wheels is notifying dealerships of the recall. You may have the recall corrected at any New England Wheels dealership. The remedy will be to install a wire jumper harness. It is preferable if you have your selling dealership perform the remedy. New England Wheels completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle owner is responsible for arranging to have the work completed. Please state you have been notified by New England Wheels of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 30 minutes. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
New England Wheels, Inc.
Attn: Warranty Manager
33 Manning Road
Billerica, MA 01821
RECALL 22V-241 REMEDY INSTRUCTIONS
| Make(s): New England Wheels Model(s): Frontrunner Model Year(s): 2021 – 2022 | Repair Code: NEW-22V-241C Allotted Time: .30 Hours Inspection Code: NEW-22V-241I Allotted Time: .10 Hours |
| Concern: Programmable Relay Power Center (“PRC”) modules may fail, causing a fire. | Photo(s) Required: YES, BEFORE/AFTER Prior Authorization Required: NO Part(s) Kit Number: WIRE HARNESS Part(s) Return: NO |
Disconnect the vehicle’s battery (positive and negative). Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
MODELS:
CERTAIN 2021-2022 FRONTRUNNER BUSES
STEP 1:
PLEASE FOLLOW THE INSPECTION AND, IF REQUIRED, THE REMEDY INSTRUCTIONS FROM INTERMOTIVE VEHICLE CONTROLS REGARDING THE PROGRAMMABLE RELAY POWER CENTER (“PRC”).
NOTICE:
PHOTOS ARE REQUIRED OF THE PRC.
IF THE INSPECTION REVEALS THE PRC DOES NOT HAVE A DATE CODE OF 0919, TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABELS APPLIED TO THE PRC DIRECTLY AND FILE THE PHOTOS WITH THE INSPECTION REPAIR CODE. NO FURTHER ACTION IS REQUIRED.
IF THE INSPECTION REVEALS THE PRC DOES HAVE A DATE CODE OF 0919, TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABELS APPLIED TO THE PRC DIRECTLY.
- REFERENCE THE INTERMOTIVE REMEDY INSTRUCTIONS LOCATED ON DEALER CONNECT ON HOW TO INSTALL THE JUMPER HARNESS.
- THE JUMPER HARNESS WILL BE ORDERED BY NEW ENGLAND WHEELS, INC.
- THE JUMPER HARNESS WILL “DROP SHIP” FROM INTERMOTIVE.
ONCE THE REMEDY IS COMPLETE, ANOTHER PHOTO OF THE JUMPER HARNESS INSTALLED AND AN ADDITIONAL PHOTO SHALL ACCOMPANY THE INSPECTION PHOTO SHOWING THE INSTALLATION OF THE HARNESS AND PRC WITH THE DATE CODE OF 0919.
- CLAIM THE REMEDY REPAIR CODE.
PRC Datalink Stub Harness Installation Instructions
- CONFIRM DATE CODE: You should have already inspected the PRC modules in your buses and confirmed they have a date code of “0919” and requested and received DataLink Stub harnesses for your affected buses.
- The PRC module is usually installed in the electrical box behind a panel above the drivers head.
- It may be necessary to lift up the red “Do Not Drop” label on the module to reveal the date code.
- Only modules with this date code are affected. You do NOT need to install this DataLink Stub harness on PRC modules with other date codes.
- INSTALLATlON: Locate the White 6-pin connector on the PRC module and unplug it by pinching the connector tab and pulling down.
- Install the DataLink Stub harness between the existing harness you just unplugged and the PRC module.
- TEST: Make sure the PRC module functions with the DataLink Stub harness installed. Power up the vehicle and turn on accessories which are controlled by the PRC, such as Interior lights, and ensure they are functional. If not working, check that the DataLink Stub harness connections are fully seated and the inline fuse is not blown. Call InterMotive Technical Support if you need assistance:
Bill Dahl 530-823-1048 ext. 159
Steve Morsy 530-823-1048 ext. 162
Chronology :
March 14, 2022 Intermotive Notifies New England Wheels describing a Programmable Relay Power Center that they have had thermal event failures reported
New England Wheels is advised by Intermotive that they will send notification letters on our behalf to end users
3/14/2022-3/21/2022 New England Wheels develops list of potential units affected
3/21/22 New England Wheels asks Intermotive to clarify its responsbility to send notification letters on behalf of New England Wheels
4/12/22 New England Wheels receives notification from NHTSA regarding its responsibility to file Form 573
4/13/22 New England Wheels files Form 573 Safety recall with NHTSA
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| NEW ENGLAND WHEELS | FRONTRUNNER | 2021-2022 |
8 Associated Documents
Defect Notice 573 Report
RCLRPT-22V241-8358.PDF 214.33KB
Recall Acknowledgement
RCAK-22V241-5752.pdf 645.687KB
Remedy Instructions and TSB
RCRIT-22V241-3768.pdf 189.797KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V241-0197.pdf 208.347KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V241-4267.pdf 228.013KB
Miscellaneous Document- Intermotive PRC Data Link Stub Harness Installation Instructions
RMISC-22V241-4559.pdf 462.567KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V241-4150.PDF 211.135KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V241-1797.PDF 211.234KB
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SEOCONTENT-START
PRC Datalink Stub Harness Installation Instructions 1. CONFIRM DATE CODE: You should have already inspected the PRC modules in your buses and confirmed they have a date code of “0919” and requested and received Datalink Stub harnesses for your affected buses. • The PRC module is usually installed in the electrical box behind a panel above the drivers head. • It may be necessary to lift up the red “Do Not Drop” label on the module to reveal the date code. • Only modules with this date code are affected. You do NOT need to install this Datalink Stub harness on PRC modules with other date codes. 2.INSTALLATION: Locate the White 6-pin connector on the PRC module and unplug it by pinching the connector tab and pulling down. • Install the Datalink Stub harness between the existing harness you just unplugged and the PRC module. 3. TEST: Make sure the PRC module functions with the Datalink Stub harness installed. Power up the vehicle and turn on accessories which are controlled by the PRC, such as Interior lights, and ensure they are functional. If not working, check that the Datalink Stub harness connections are fully seated and the inline fuse is not blown. Call lnterMotive Technical Support if you need assistance: Bill Dahl 530-823-1048 ext. 159 Steve Morsy 530-823-1048 ext. 162 ‘ . . . ~… ‘ . f . ‘ ‘ ·,c; . Ill . + . . -~ · …. _..-~- .. l ~- lnterMotive Vehicle Controls I 12840 Earhart Ave. Auburn, CA 95602 I 530-823-1048 I [email protected] I www.lnterMotive.net
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RECALL 22V-241 REMEDY INSTRUCTIONS Disconnect the vehicle’s battery (positive and negative). Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death. MODELS: CERTAIN 2021-2022 FRONTRUNNER BUSES STEP 1: PLEASE FOLLOW THE INSPECTION AND, IF REQUIRED, THE REMEDY INSTRUCTIONS FROM INTERMOTIVE VEHICLE CONTROLS REGARDING THE PROGRAMMABLE RELAY POWER CENTER (“PRC”). NOTICE: PHOTOS ARE REQUIRED OF THE PRC. IF THE INSPECTION REVEALS THE PRC DOES NOT HAVE A DATE CODE OF 0919, TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABELS APPLIED TO THE PRC DIRECTLY AND FILE THE PHOTOS WITH THE INSPECTION REPAIR CODE. NO FURTHER ACTION IS REQUIRED. IF THE INSPECTION REVEALS THE PRC DOES HAVE A DATE CODE OF 0919, TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABELS APPLIED TO THE PRC DIRECTLY. • REFERENCE THE INTERMOTIVE REMEDY INSTRUCTIONS LOCATED ON DEALER CONNECT ON HOW TO INSTALL THE JUMPER HARNESS. • THE JUMPER HARNESS WILL BE ORDERED BY NEW ENGLAND WHEELS, INC. • THE JUMPER HARNESS WILL “DROP SHIP” FROM INTERMOTIVE. ONCE THE REMEDY IS COMPLETE, ANOTHER PHOTO OF THE JUMPER HARNESS INSTALLED AND AN ADDITIONAL PHOTO SHALL ACCOMPANY THE INSPECTION PHOTO SHOWING THE INSTALLATION OF THE HARNESS AND PRC WITH THE DATE CODE OF 0919. • CLAIM THE REMEDY REPAIR CODE. Make(s): New England Wheels Model(s): Frontrunner Model Year(s): 2021 – 2022 Repair Code: NEW-22V-241C Allotted Time: .30 Hours Inspection Code: NEW-22V-241I Allotted Time: .10 Hours Concern: Programmable Relay Power Center (“PRC”) modules may fail, causing a fire. Photo(s) Required: YES, BEFORE/AFTER Prior Authorization Required: NO Part(s) Kit Number: WIRE HARNESS Part(s) Return: NO
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April 25, 2022 <> <> <
> <>, <> <> RE: Defect Recall Notification 22V-241 This notice applies to your vehicle VIN listed above. Dear New England Wheels Customer: This notice is sent to you in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. New England Wheels has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021-2022 New England Wheels Frontrunner Buses. This is to inform you that your vehicle may have a defect that could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? It appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. This condition may lead to property damage, personal injury or a crash. WHAT ARE NEW ENGLAND WHEELS AND OUR DEALERSHIPS GOING TO DO? New England Wheels is notifying dealerships of the recall. You may have the recall corrected at any New England Wheels dealership. The remedy will be to install a wire jumper harness. It is preferable if you have your selling dealership perform the remedy. New England Wheels completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle owner is responsible for arranging to have the work completed. Please state you have been notified by New England Wheels of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is 30 minutes. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: New England Wheels, Inc. Attn: Warranty Manager 33 Manning Road Billerica, MA 01821 WHAT IF YOU NO LONGER OWN THIS VEHICLE? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within ten (10) working days after the day in which the notice is received. You have received this letter because Government regulations require that a notification be sent to the last owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVNG THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN (10) DAYS. MAY NEW ENGLAND WHEELS ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your New England Wheels Representative listed below: CUSTOMER SERVICE (800) 886-9247 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may contact the following: Write to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E. Washington, DC 20590 Or you may call the toll-free Vehicle Safety Hotline At 1-888-327-4236 or (TTY: 800-424-9153). Or visit www.safercar.gov and search; Recall ID: 22V-241 Sincerely, Paul D. LaRose President New England Wheels, Inc.**************************************************************************************************************NEW ENGLAND WHEELS, INC. DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT 33 MANNING ROAD BILLERICA, MA 01821 April 25, 2022 <> < > <>, <> <> RE: NHTSA Recall 22V-241 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” New England Wheels has decided that a safety defect exists in certain 2021-2022 New England Wheels Frontrunner Buses. New England Wheels is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. New England Wheels apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance. This recall affects vehicles with the identified VIN referenced in the attached document(s). The designated date range of production is 6/1/2021 through 2/25/2022. DEFECT/NONCOMPLIANCE: It appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire. EVALUATION OF RISK: This condition may lead to property damage, personal injury or a crash. SERVICE PROCEDURE: Dealership Service Department procedures for inspection and/or installation of the jumper harness are attached. WHAT IS THE PART NUMBER OF THE REMEDY KIT? Wire Jumper – See below for contact information to order the wire jumper. A clear picture(s) is required of the PRC date code and unit number tag for the inspection and, if remedy is required, pre-remedy and post-remedy. Pictures of the remedy are a condition of payment which must be provided with a claim against the repair code(s). DEALER REPAIR CODES: Dealer Connect ALLOWABLE RECALL REPAIR CODE DESCRIPTION HOUR(S) 22V-241 RC-NEW-22V-241I INSPECTION ONLY .10 HOURS 22V-241 RC-NEW-22V-241C INSPECT AND INSTALL JUMPER HARNESS .30 HOURS CUSTOMER SERVICE (800) 886-9247 The Recall shall be considered the utmost priority to remedy the 2021-2022 New England Wheels buses in question. The retail consumer shall not be charged any amount of monies for remedy to their 2021-2022 New England Wheels Frontrunner buses under this recall. If your dealership has already performed the remedy to 2021-2022 New England Wheels buses, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a New England Wheels Frontrunner owner be charged any fee(s) for scheduling, conduction, or completion of the recall. Additionally, all dealership(s) that are New England Wheels dealership(s) are Federally mandated to perform the recall once presented with this recall whether by the owner or dealership receipt of this letter, without denial of service to the owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this recall must forward a copy of this notice to the lessee within ten (10) days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Paul D. LaRose President New England Wheels, Inc.**************************************************************************************************************OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-241 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : New England Wheels Submission Date : APR 13, 2022 NHTSA Recall No. : 22V-241 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : New England Wheels Address : 33 Manning Road Billerica MA 01821 Company phone : 800-886-9247 Population : Number of potentially involved : 101 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 New England Wheels Frontrunner Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Intermotive Vehicle Controls has alerted New England Wheels that certain Power Relay Control Modules (PRC) with date codes 0919 may over heat potentially causing a fire. Working with Intermotive we have identified the universe of possible PRC boards that were purchased during the period in which the PRC boards with 0909 date codes were produced. The total universe of potentially impacted Frontrunner buses is 101. Production Dates : JUN 01, 2021 – FEB 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Per the equipment manufacturer Intermotive “a handful of localized thermal event field failures invloving our Programmable Relay Power Center (PRC) modules. Our engineering department has identified the date code of 0919”. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Per the letter from Intermotive, it appears that if the PRogrammable Relay (PRC) fails, it could result in a fire. The condition may lead to property damage, personal injury, or a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NONE Part 573 Safety Recall Report 22V-241 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Programmable Relay Power Center date code 0919 Component Description : Programmable Relay Power Center date code 0919 Component Part Number : N/A Supplier Identification : Component Manufacturer Name : Intermotive Vehicle Controls Address : 12840 Earhart Ave. Auburn California 95602 Country : United States Chronology : March 14, 2022 Intermotive Notifies New England Wheels describing a Programmable Relay Power Center that they have had thermal event failures reported New England Wheels is advised by Intermotive that they will send notification letters on our behalf to end users 3/14/2022-3/21/2022 New England Wheels develops list of potential units affected 3/21/22 New England Wheels asks Intermotive to clarify its responsbility to send notification letters on behalf of New England Wheels 4/12/22 New England Wheels receives notification from NHTSA regarding its responsibility to file Form 573 4/13/22 New England Wheels files Form 573 Safety recall with NHTSA Part 573 Safety Recall Report 22V-241 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : New England Wheels will provide all parts and labor free of charge to Consumers and and Dealers. A simple inspection to identify whether the PRC board has the date code of 0919 will be performed by the dealer/end user. Should the inspection determine that the board with a date code of 0919 is identified, an authorized dealer or service center will perform the the remedy to install a fused wire jumper harness. The New England Wheels, Inc. Customer Service Phone number is 1 (800) 886-9247. If the repair has already been paid for that is within the written scope of this defect under recall, you will still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Servie invoices should be sent to: New England Wheels, Inc. Attn: Warranty Department 33 Manning Road Billerica, MA 01821 How Remedy Component Differs from Recalled Component : The PRC will have a fused jumper wire installed. Programmable Relay Power Center wit a date Code of 0919 Replacement Component-Jumper Wire Harness Intermotive -(530) 823-1048 12840 Earhart Ave Auburn, CA 95602 Identify How/When Recall Condition was Corrected in Production : New England Wheels identified no affected PRC’s in possession with date codes 0919. Recall Schedule : Description of Recall Schedule : New England Wheels, Inc. views this recall as urgent. New England Wheels has identified all dealers/end users for whom the universe of potentially affected vehicles has been identified making the need for third party vehicle owner identification moot. Once a formal NHTSA I.D. is provided New England Wheels will mail out notifications to dealers/ customers pending any correction(s) from NHTSA and an Acknowledgement Letter. Planned Dealer Notification Date : APR 25, 2022 – APR 27, 2022 Planned Owner Notification Date : APR 25, 2022 – APR 27, 2022 * NR – Not ReportedSEOCONTENT-END
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