Passenger Bench Seat Frame Bolts May Be Loose – 2021-2022 Prevost X3-45 Com Buses

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Writer: FL SAFETY RECALL SR22-10 DATE : Month 2022 SECTION : 18 BODY SUBJECT: REAR CROSS SEAT HARDWARE First Release mm-dd-yy APPLICATION NOTICE TO SERVICE CENTERS Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost website. Model VIN X3-45 Commuter Model Year: 2021 – 2022 From 4RKJ33492M9737751 up to 4RKJ33499N9737991 incl. This Safety Recall does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned. DESCRIPTION On vehicles affected by this recall, the rear bench seat frame could be loose. Follow the instructions to properly tighten the bolts on the rear bench. In case of missing hardware, refer to the parts list below. MATERIAL Parts may be required depending on seat condition. Part No. Description Qty 868067 SCR CAP HEX 1/2-13X3 G5 ZP A/R 868066 SCR CAP HEX 1/2-13X1 1/4 G5 ZP A/R 865780 NUT A/R 868070 SCR CAP HEX 3/8-16X1 G5 A/R 868116 WSH FL 3/8 X 1 X 11GA A/R NOTE Material can be obtained through regular channels. SR22-10 Page 2 / 8 Writer: FL SAFETY PRECAUTIONS • Eye protection should always be worn when working in a shop. • Rules for Personal Protection Equipment should always be respected. Wear your PPE including but not limited to the following: Safety First! PROCEDURE DANGER Park vehicle safely, apply parking brake, stop the engine. Prior to working on the vehicle, set the ignition switch to the OFF position and trip the main circuit breakers equipped with a trip button. On Commuter type vehicles, set the battery master switch (master cut-out) to the OFF position. Lockout & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy. SR22-10 Page 3 / 8 Writer: FL Removing the Cushions 1. Undo single bolt at the front of the cushion. Tip: Screw back into frame to avoid losing screw! 2. Pull cushion towards you to free the 2 clips at the back and set aside. Note: All 5 cushions are identical! Figure 1 : CUSHION REMOVAL 3. If hardware is missing, refer to table and image below. Figure 2 : HARDWARE LOCATIONS SR22-10 Page 4 / 8 Writer: FL Torquing the 5 Backrests – FOLLOW THE SEQUENCE Curb side double seat is shown BUT REPEAT TORQUING FOR EVERY SEAT POSITION! Figure 3 : HARDWARE POSITION KEY IMAGE SR22-10 Page 5 / 8 Writer: FL 4 Backrest w/ RH belt, note number and position qty 2 Figure 4 5 Backrest w/ LH belt, note number and position qty 3 6 A) Side bolt 1/2 x 1.25” qty 2/seat Figure 5 : POSITION A 7 A) Nut 1/2 Caution: Towards the inside on both sides! qty 2/seat 8 A – Side Torque (supplier value) 60 lb-ft 6x Manual torque 9 B) Back bolt 3/8 x 1” qty 2/seat Figure 6 : POSITION B 10 B) Flat washer qty 2/seat 11 B – Back Torque (supplier value) 25 lb-ft 10x Manual torque 12 C) Middle bolt (long) 1/2 x 3” qty 1 /double seat Figure 7 : POSITION C 13 C) Nut ½ qty 1 /double seat 14 C – Middle Torque (supplier value) 60 lb-ft 2x Manual torque Caution: This is a soft joint!!! If you struggle to reach the desired torque, don’t push it – you don’t want to start bending the frames! Make sure the bolt is tight and cannot be moved with fingers whatsoever. SR22-10 Page 6 / 8 Writer: FL Reinstalling the Seat Cushions 15 Seat cushion qty 5/veh Figure 8 16 Once everything is tight, torqued and torque sealed Slide the cushions back in place, making sure the 2 clips engage, and secure with the front bolt. (see below for upside down picture) 17 Bolt 5/16 x 1.25 qty 1/cushion 18 Split lock qty 1/cushion 19 Flat washer qty 1/cushion Figure 9 PARTS DISPOSITION DO NOT RETURN THE REPLACED PARTS. Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal) WARRANTY This modification is covered by Prevost’s normal warranty. We will reimburse you the parts and thirty minutes (30 min) of labor upon receipt of a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type: “Bulletin/Recall” and select ‘’Safety Recall 0BSR22-10 “. SR22-10 Page 7 / 8 Writer: FL Should you only wish to close the safety recall (without reimbursement), fill-in the ‘’Safety Recall Certification Sheet’’ provided with this bulletin and return it to our warranty department by Email at prevost.onlinewarranty@volvo.com or by fax at 418-831-9301. OTHER VBC Bulletin N/A Access all our Service Bulletins on http://techpub.prevostcar.com/en/ or scan the QR-Code with your smart phone. E-mail us at technicalpublications_prev@volvo.com and type “ADD” in the subject to receive our warranty bulletins by e-mail. Fail Code 18.03-2 Defect Code 09 Syst.Cond R Causal Part 868085 Writer: FL VEHICLE SERIAL NUMBER: 2 P C PERFORMED BY OWNER/OPERATOR We hereby certify that Safety Recall Instructions with regard to Safety Recall SR18-XX have been performed. Name: Name: Addr: Addr: Phone: Phone: Fax: Fax: Signature : Signature : Date: Date: If the information mentioned above is incorrect or you are not the owner of this vehicle anymore, please fill this section and return to sender. NEW OWNER: BUSINESS: ADDRESS (including County): TELEPHONE: FAX: Please return this completed document with your A.F.A. form Safety Recall Certification Sheet (Ref: SR22-10)

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NHTSA SAFETY RECALL #22V-237 Prevost Safety Recall SR22-10 June 2022 «customer» «add» «po» «city», «st» «zip» USA IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see VIN list below. Dear Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021 to 2022 X3-45 Commuter coaches. DEFECT DESCRIPTION On some vehicles, the rear bench seat frame could be loose. SAFETY RISK In case of a sudden deceleration or a crash, passengers and the bench itself could move forward and hit the seat in front of the bench increasing the risks of injuries. Prevost has not received a report of death or injury associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated with this defect. IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE Bench loose bolts can be found during daily inspection. REMEDY PROGRAM Prevost will launch a safety recall to inspect and properly tighten the bolts on the rear bench for all potentially affected vehicles. Letters will be sent to customers to inform how to procced. This inspection will be done free of charge (labor and hardware) for the customer. In the case a customer has already remedied this issue before the recall is launched the customer will be reimbursed by Prevost according to the Prevost reimbursement plan. We are submitting this recall report to fulfill 49CFR573/577 requirements related to regulatory noncompliance and ensure proper traceability. According to our records, you are the registered owner of the following vehicles involved in this safety recall «groupe»-«code» : «VIN1» «VIN5» «VIN9» «VIN13» «VIN17» «VIN21» «VIN25» «VIN29» «VIN33» «VIN37» «VIN41» «VIN45» «VIN49» «VIN53» «VIN57» «VIN61» «VIN65» «VIN69» «VIN73» «VIN77» «VIN81» «VIN85» «VIN89» «VIN93» «VIN97» «VIN101» «VIN105» «VIN109» «VIN113» «VIN117» «VIN121» «VIN125» «VIN129» «VIN133» «VIN137» «VIN141» «VIN145» «VIN149» «VIN153» «VIN157» «VIN161» «VIN165» «VIN172» «VIN2» «VIN6» «VIN10» «VIN14» «VIN18» «VIN22» «VIN26» «VIN30» «VIN34» «VIN38» «VIN42» «VIN46» «VIN50» «VIN54» «VIN58» «VIN62» «VIN66» «VIN70» «VIN74» «VIN78» «VIN82» «VIN86» «VIN90» «VIN94» «VIN98» «VIN102» «VIN106» «VIN110» «VIN114» «VIN118» «VIN122» «VIN126» «VIN130» «VIN134» «VIN138» «VIN142» «VIN146» «VIN150» «VIN154» «VIN158» «VIN162» «VIN166» «VIN173» «VIN3» «VIN7» «VIN11» «VIN15» «VIN19» «VIN23» «VIN27» «VIN31» «VIN35» «VIN39» «VIN43» «VIN47» «VIN51» «VIN55» «VIN59» «VIN63» «VIN67» «VIN71» «VIN75» «VIN79» «VIN83» «VIN87» «VIN91» «VIN95» «VIN99» «VIN103» «VIN107» «VIN111» «VIN115» «VIN119» «VIN123» «VIN127» «VIN131» «VIN135» «VIN139» «VIN143» «VIN147» «VIN151» «VIN155» «VIN159» «VIN163» «VIN167» «VIN174» «VIN4» «VIN8» «VIN12» «VIN16» «VIN20» «VIN24» «VIN28» «VIN32» «VIN36» «VIN40» «VIN44» «VIN48» «VIN52» «VIN56» «VIN60» «VIN64» «VIN68» «VIN72» «VIN76» «VIN80» «VIN84» «VIN88» «VIN92» «VIN96» «VIN100» «VIN104» «VIN108» «VIN112» «VIN116» «VIN120» «VIN124» «VIN128» «VIN132» «VIN136» «VIN140» «VIN144» «VIN148» «VIN152» «VIN156» «VIN160» «VIN164» «VIN168» «VIN169» «VIN175» «VIN177» «VIN181» «VIN185» «VIN189» «VIN193» «VIN197» «VIN176» «VIN178» «VIN182» «VIN186» «VIN190» «VIN194» «VIN198» «VIN170» «VIN179» «VIN183» «VIN187» «VIN191» «VIN195» «VIN199» «VIN171» «VIN180» «VIN184» «VIN188» «VIN192» «VIN196» «VIN200» WHAT YOU NEED TO DO No action required. NOTICE REGARDING LEASED VEHICLES If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days. For purposes of this Notice, the terms: Leased motor vehicle means any motor vehicle that is leased to a person for a term of at least four months by a lessor who has leased five or more vehicles in the twelve months preceding the date of notification by the vehicle manufacturer of the existence of a safety-related defect or noncompliance with a Federal motor vehicle safety standard in the motor vehicle. Lessor means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in 49CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. Lessee means a person who is the lessee of a leased motor vehicle as defined in this section. CHANGE OF ADDRESS OR OWNERSHIP If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com. REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. ASSISTANCE If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers COMPLAINTS You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within 60 days of the owners first tender to obtain repair following the earliest remedy program repair date mentioned above. You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov We regret any inconvenience this may cause to your operations, but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product. Truly yours, Prevost Service Team

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-237 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : APR 12, 2022 NHTSA Recall No. : 22V-237 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 155 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Population was determined based on production location as it is a production issue. X3 commuter is the only model affected by this issue as this is the only product manufactured on Plattsburgh production plant during the period indicated. Production Dates : SEP 11, 2020 – DEC 22, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On some vehicles, the rear bench seat frame could be loose. FMVSS 1 : 210 – Seat belt assembly anchorages FMVSS 2 : NR Description of the Safety Risk : Under normal operation of vehicle, passengers could be uncomfortable because of moving of bench. During a sudden deceleration or in case of a crash, passengers and the bench itself could move forward and hit the seat in front of the bench. Prevost has not received a report of death or injury associated with this defect. Therefore we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : Lack of training on the installation of rear bench. Part 573 Safety Recall Report 22V-237 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Bench loose bolts can be found during daily inspection. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : – 2022-03-23 First case detected in production – 2022-03-23 Delivery stop 22-040-QA-105 was launched for X3 com vehicles manufactured at Plattsburgh – 2022-03-24 Retrofit R22017 was launched to inspect and tight as necessary the bolts on the rear bench for vehicles both in production and in service for NYCTA. – 2022-03-31 Retrofit was reviewed to include torque values for tighten the bolts – 2022-04-07 Case was presented to Volvo Product Safety Committee and it was concluded there was a safety related defect. Recall is needed – 2022-04-12 Safety report submitted to authorities Part 573 Safety Recall Report 22V-237 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Prevost will launch a safety recall to inspect and properly tight the bolts on the rear bench for all potentially affected vehicles. Letters will be sent to customers to inform how to procced. This inspection will be done free of charge (Labor and hardware) for the customer. In the case a customer have already remedied this issue before the recall is launched the customer will be reimbursed by Prevost according to the Prevost reimbursement plan. Vehicles under warranty will be covered under the manufacturer’s warranty program. How Remedy Component Differs from Recalled Component : There is not a defective component on this case but a bad installation of the rear bench. What distinguish a well installed bench is the tighten of the bolts. Identify How/When Recall Condition was Corrected in Production : This issue was corrected in production on 2022-04-04 when the delivery stop was removed. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-237 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : JUN 03, 2022 NHTSA Recall No. : 22V-237 Manufacturer Recall No. : SR22-10 Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 155 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Population was determined based on production location as it is a production issue. X3 commuter is the only model affected by this issue as this is the only product manufactured on Plattsburgh production plant during the period indicated. Production Dates : SEP 11, 2020 – DEC 22, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On some vehicles, the rear bench seat frame could be loose. FMVSS 1 : 210 – Seat belt assembly anchorages FMVSS 2 : NR Description of the Safety Risk : in case of a sudden deceleration or a crash, passengers and the bench itself could move forward and hit the seat in front of the bench increasing the risks of injuries. Prevost has not received a report of death or injury associated with this defect. Therefore we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : Lack of training on the installation of rear bench. Part 573 Safety Recall Report 22V-237 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Bench loose bolts can be found during daily inspection. Involved Components : Component Name 1 : SIEGE, AMERICAN TRANSIT NYCT Component Description : Set of passenger seats Component Part Number : 867766 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : – 2022-03-23 First case detected in production – 2022-03-23 Delivery stop 22-040-QA-105 was launched for X3 com vehicles manufactured at Plattsburgh – 2022-03-24 Retrofit R22017 was launched to inspect and tight as necessary the bolts on the rear bench for vehicles both in production and in service for NYCTA. – 2022-03-31 Retrofit was reviewed to include torque values for tighten the bolts – 2022-04-07 Case was presented to Volvo Product Safety Committee and it was concluded there was a safety related defect. Recall is needed – 2022-04-12 Safety report submitted to authorities Part 573 Safety Recall Report 22V-237 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Prevost will launch a safety recall to inspect and properly tight the bolts on the rear bench for all potentially affected vehicles. Letters will be sent to customers to inform how to procced. This inspection will be done free of charge (Labor and hardware) for the customer. In the case a customer have already remedied this issue before the recall is launched the customer will be reimbursed by Prevost according to the Prevost reimbursement plan. Vehicles under warranty will be covered under the manufacturer’s warranty program. How Remedy Component Differs from Recalled Component : There is not a defective component on this case but a bad installation of the rear bench. What distinguish a well installed bench is the tighten of the bolts. Identify How/When Recall Condition was Corrected in Production : This issue was corrected in production on 2022-04-04 when the delivery stop was removed. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-237 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : MAY 02, 2022 NHTSA Recall No. : 22V-237 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 155 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Population was determined based on production location as it is a production issue. X3 commuter is the only model affected by this issue as this is the only product manufactured on Plattsburgh production plant during the period indicated. Production Dates : SEP 11, 2020 – DEC 22, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On some vehicles, the rear bench seat frame could be loose. FMVSS 1 : 210 – Seat belt assembly anchorages FMVSS 2 : NR Description of the Safety Risk : in case of a sudden deceleration or a crash, passengers and the bench itself could move forward and hit the seat in front of the bench increasing the risks of injuries. Prevost has not received a report of death or injury associated with this defect. Therefore we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : Lack of training on the installation of rear bench. Part 573 Safety Recall Report 22V-237 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Bench loose bolts can be found during daily inspection. Involved Components : Component Name 1 : SIEGE, AMERICAN TRANSIT NYCT Component Description : Set of passenger seats Component Part Number : 867766 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : – 2022-03-23 First case detected in production – 2022-03-23 Delivery stop 22-040-QA-105 was launched for X3 com vehicles manufactured at Plattsburgh – 2022-03-24 Retrofit R22017 was launched to inspect and tight as necessary the bolts on the rear bench for vehicles both in production and in service for NYCTA. – 2022-03-31 Retrofit was reviewed to include torque values for tighten the bolts – 2022-04-07 Case was presented to Volvo Product Safety Committee and it was concluded there was a safety related defect. Recall is needed – 2022-04-12 Safety report submitted to authorities Part 573 Safety Recall Report 22V-237 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Prevost will launch a safety recall to inspect and properly tight the bolts on the rear bench for all potentially affected vehicles. Letters will be sent to customers to inform how to procced. This inspection will be done free of charge (Labor and hardware) for the customer. In the case a customer have already remedied this issue before the recall is launched the customer will be reimbursed by Prevost according to the Prevost reimbursement plan. Vehicles under warranty will be covered under the manufacturer’s warranty program. How Remedy Component Differs from Recalled Component : There is not a defective component on this case but a bad installation of the rear bench. What distinguish a well installed bench is the tighten of the bolts. Identify How/When Recall Condition was Corrected in Production : This issue was corrected in production on 2022-04-04 when the delivery stop was removed. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022 * NR – Not Reported

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